Assistant Director for the Family Caregiver Support Center – (Los Angeles, California, United States)

The University of Southern California (USC), founded in 1880, is located in the heart of downtown Los Angeles and is the largest private employer in the City of Los Angeles. USC is consistently ranked among the nation’s most prestigious universities, and the USC Leonard Davis School of Gerontology features one of the world’s best degree and research programs in gerontology. The USC Davis School has an international reputation as a hub of aging research and, with additional strong programs throughout the university, leads the way in defining and advancing the field of gerontology.

The Family Caregiver Support Center/LACRC (FCSC/LACRC) provides direct services to family caregivers in Los Angeles County, research opportunities for USC faculty and students, and professional training opportunities for USC students interested in working with older adults and their family members. FCSC/LACRC provides a full range of clinical services to family caregivers to older adults with multiple medical impairments or cognitive impairments including case management, educational workshops, support groups, information & referral, and psycho-educational training. Our program is rapidly growing, and we need superstars to join our current dynamic team.

We seek an Assistant Director to join our FCSC team! This is a full-time position that will require substantial commitment and flexibility. This is a critical role for the center that will require previous operational management and financial management experience. This position will be hands-on when it comes to the management of the center and financial responsibilities including generating reports, financial processing, and grant management. Working closely with the Business Office, the Assistant Director will ensure compliance and training of the members of the team. 

This role will have a Hybrid-Flex schedule (On-Campus and working remotely). This position requires reliable transportation and a valid state driver’s license as it will be expected that the employee travel to and from campus for meetings as necessary.

Under the direction of Donna Benton, the Center Director, the Assistant Director will be hands-on and responsible for managing program operations and administrative functions to include budgets, policy implementation, personnel administration, marketing, and supervision of key management, clinical staff, and community outreach staff. Will contribute to the design of policies and strategic planning efforts. Responsible for the fiscal management of grants and contracts to accomplish measurable clinical and business process improvements and objectives.

The Assistant Director will oversee the care and operational processes to optimize value (improve outcomes, patient satisfaction, and reduce cost), contribute to the evaluation of new technologies and related system implementation, optimize integration efforts in pursuit of seamlessness for patients, providers, and staff. Will develop implementation roadmaps and facilitate action with concrete deliverables. Will lead in the identification and diagnostic of problems, manage data analytics, develop performance dashboards, and leads and manages structured improvement initiatives, from large-scale transformational projects to focused improvement events.

This is a full-time exempt position that will require substantial commitment and flexibility. Travel requires no more than 25% time traveling within the Southern California region. Work will be done on a hybrid schedule with at least 3 days per week spent on campus and 2 days working remotely.

Our ideal candidate will possess the following education, previous experience, and skills:

  • Masters degree in Gerontology. Healthcare administration or related field preferred
  • Financial/accounting background
  • Management of multiple accounts
  • Experience working with government and foundational funding agencies
  • Experience with financial report writing,
  • Experience in managing the administrative aspects of a program
  • Experience supervising a staff of all levels and abilities
  • Experience in clinical programs and systems implementation
  • Process improvement experience in clinical, operational, and financial performance
  • Proven ability to manage and analyze a portfolio of complex projects/ programs to meet goals/ objectives while maintaining scope
  • Advanced skills with databases, spreadsheets, and statistical software programs. Knowledge of business (operational, clinical, and financial) statistics and data analyses techniques. Ability to manage and analyze data; strong analytical thinking and problem-solving skills.
  • Proficient working with MS Office Suite (including Project, Visio, Excel, Word, PowerPoint, SharePoint)
  • Proven problem-solving skills from problem assessment to solution selection
  • Ability to demonstrate critical thinking, providing options and recommendations, mitigating risks, and resolving items
  • Is highly organized and efficient with great time management skills
  • Ability to meet multiple deadlines with many stakeholders and adapt to changes in a fast-paced work environment
  • Ability to facilitate the planning process by leading team meetings, managing ongoing revisions, ensuring priorities are met, resolving issues, and working collaboratively to ensure consistency
  • Demonstrated ability to independently manage and complete multiple large projects simultaneously with minimal involvement from the Director
  • Demonstrated ability in responding to a day-to-day crisis or unexpected situations in an effective manner.
  • Effective interpersonal communication skills supervise senior management to ensure that they have a clear understanding of their specific project goals and are accountable for achieving those goals.
  • Communicates effectively and diplomatically with a wide variety of constituents to include: patients and family, staff, faculty, alumni, business, political and community leaders, and the general public is essential.

This position is funded by several research grants and may be funded by a subsequent contract grant. Accordingly, this position is contingent upon receipt of the necessary funding from this or any subsequent grant to continue employment.

The annual base salary range for this position is $82,000 – 84,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Benefits include a competitive salary, a rich array of USC benefits including healthcare (including dental and vision), tuition reimbursement, holidays, paid vacation, sick time, life insurance, and more.

If you are interested, please submit a fully completed application. Include a cover letter and resume with 3 professional references. Thank you for your interest!

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 3 years
Minimum Field of Expertise: Directly related professional and supervisory experience in area of program specialization

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