Associate Director, Campus Experience- Health Science Campus – (Los Angeles, California, United States)

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USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We are seeking an Associate Director, Campus Experience- Health Science Campus to join our rapidly growing team.

The Opportunity:

The Associate Director of Auxiliary Services- Health Sciences Campus is the champion of day to day culture and experience on the Health Sciences Campus (HSC). This role will maintain consistent communications between campus stakeholders and USC Auxiliary Services to ensure that feedback is heard, improvement is continuous and staff is supported. This role will promote a transformative culture amongst Auxiliary Services staff to ensure that the team provides the Best USC Experience.

The Accountabilities:

  • Plans and develops program objectives and content. Researches and identifies trends and needs and establishes program directions accordingly. Assesses quality of program operations. Modifies existing program services or creates new program offerings to maintain or enhance program standing. Develops curricula and course materials and coordinates faculty recruitment and involvement. Links program with other relevant departments on or off campus as necessary. 

  • Manages the delivery of services to targeted program participants or beneficiaries. Sets and communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate. Develops and maintains automated or manual systems and procedures to facilitate program operations. 

  • Manages staff assigned to program. Recommends organizational structure, reporting relationships and staffing needs based on program goals. Makes hiring, promotional and salary decisions in accordance with university policy. Provides performance appraisals for staff and determines need for disciplinary action. 

  • Develops and manages program budgets and recommends or makes budgetary and resource allocations. Provides financial status reports as requested. 

  • Develops strategies for marketing or promoting program to include market research and development of marketing plans, personal networking, newsletters and publications or other communications materials, and events planning. 

  • Serves as a key resource for program information. Resolves problems or questions referred by program staff, senior university administrators, or professionals outside the university. 

  • Stays informed of developments in field. Reads pertinent literature, attends meetings and participates in professional associations as appropriate. Establishes and maintains an active network of professional contacts. 

  • Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with university Public Safety Department. Promotes and maintains standards for security conscious awareness 􀁎nd behavior. Maintains knowledge of university’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff. 

  • Key member of a human-centered design thinking team tasked with identifying the optimal mix of Auxiliary Services that are desirable, viable and feasible.

  • Facilitates prototyping and testing of ideation resulting from the design thinking process in partnership with business unit and shared service partners.

  • Prepares and presents findings from prototyping and testing to Executive Leadership in partnership with business unit and shared service partners.

  • Main USC Auxiliary Services contact for day-to-day questions, comments and concerns from campus stakeholders.

  • Culture champion for Auxiliary Services staff on the HSC Campus.

  • Liaison between the HSC Campus and USC Auxiliary Service leadership.

  • Event coordinator for all USC Auxiliary Services special events on the HSC Campus.

  • Facilitates consistent and timely communication regarding Auxiliary Services events and offerings to the HSC Campus through campus communication partners.

  • Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. 

The Qualifiers:

  • Minimum Education: Bachelor’s Degree. Combined experience/education as a substitute for minimum education.

  • Minimum Experience: 3 years.

  • Minimum Field of Expertise: Directly related professional and supervisory experience in area of program specialization.

What We Prefer:

  • Preferred Education: Master’s degree.

  • Preferred Experience: 5 years.

  • Preferred Field of Expertise: Special education, licensing or certification requirements may exist based on program content.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!


The hourly rate range for this position is $125,000 – $145,323. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor’s Degree. Combined experience/education as a substitute for minimum education.

Minimum Experience: 3 years.

Minimum Field of Expertise: Directly related professional and supervisory experience in area of program specialization.

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