Clinical Coordinator – (Los Angeles, California, United States)

USC WorkWell Center (WorkWell), the University’s long-standing workforce wellness program, is seeking a Clinical Coordinator to join their team. The Clinical Coordinator will be responsible for supporting the day-to-day operations of the employee assistance program that serves faculty and staff with counseling, management consulting, executive coaching, critical incident response, and psychoeducational talks and trainings. This new position will assist in the organization and delivery of services and activities specific to a clinical department. Provides support for WorkWell’s Director and Associate Director of Clinical Programs. Provides specialized expertise on database management/reporting, compliance, credentialing, scheduling, clinic flow and design, onboarding, and event planning.

Job Accountabilities:

  • Oversees staff calendars, schedules meetings, and maintains office equipment and supplies. Coordinates with relevant university offices to ensure medical staff and medical provider readiness for services, and monitors effectiveness of processes and services. Recommends and implements modifications as necessary to achieve goals and objectives.

  • Tracks the onboarding of new faculty. Ensures licensure and credentials for all assigned faculty and staff are up to date and required training is completed.

  • Participates in the development and implementation of program policies, procedures, and processes.

  • Researches and gathers data for ad hoc reports. Conducts preliminary analysis of data. Recommends report content and format.

  • Assists with public relations and the development of marketing strategies to promote clinical services. Coordinates outreach efforts (e.g., conferences, seminars, health fairs) and the production and distribution of promotional materials.

  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

  • In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans.

Supervises: Level: May oversee students, volunteers, agencies and/or resource employees.

The Ideal Candidate will have:

  • Bachelor’s degree in Psychology, Social Work, Sociology, Public Health, or related disciplines.

  • 4 years’ experience with all levels of employees.

  • Ability to work effectively in a team environment that prioritizes excellence in customer experience.

  • Ability to set priorities and work efficiently with a high level of accuracy in a fast-paced, changing environment where crisis response is an expected part of the job.

  • Demonstrated experience handling sensitive and confidential data and knowing limits of confidentiality and mandated reporting laws for mental health service provision.

  • Database management and data reporting/analysis experience.

  • Ability to gain strong knowledge of all that USC has to offer its employees in order to refer to other assistance when appropriate.

  • Ability to identify and solve problems creatively.

  • Demonstrated excellent analytical, oral and written communication, and critical thinking skills.

  • Demonstrated strong interpersonal skills with the ability to interface with a variety of partners and stakeholders, at all levels of the organization.

  • Certified Employee Assistance Professional (CEAP) certification; or willing to be certified within one year of hire date if not currently CEAP.

  • Preferred: Bilingual English / Spanish.

We pride ourselves on being a GREAT PLACE TO WORK, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:

  • Benefits: Health, dental, and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, retirement plan contributions, and childcare centers.

  • And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Please visit usc.edu for additional information.

  • Perks: Discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment.

  • Career Growth: We are the largest private employer in Los Angeles, offering tremendous development opportunities in multiple fields and industries.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Core Values: integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

The hourly rate range for this position is $25.73 – $34.50. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California is an Equal Opportunity Employer

Minimum Education: Bachelor’s degree; Combined experience/education as substitute for minimum education.

Minimum Experience: 2 years in an office setting.

Minimum Skills: Experience with billing and compliance. Familiarity with clinical operations. Proven ability to practice discretion with confidential information. Research skills. Excellent written and oral communication skills.

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