Departmental Application Analyst I – IS Clinical Research – Full Time 8 Hour Days (Non-Exempt) (Non-Union) – (Los Angeles, California, United States)

Under the supervision and guidance of the department leader and/or seasoned analysts, the Departmental Application Analyst I is responsible for day to day efforts involved in the resolution of interrelated departmental applications and reporting issues associated with the departmental applications and reporting tools at Keck Medicine of USC. The strategic elements of this position require analytical skills to troubleshoot end user issues with applications and support reporting needs of the enterprise. Incumbents provide a key role in application management, issue resolution as well as planning and participating in major system installations. Incumbents may provide training to end users of the applications. Additionally, will work with external vendors, system owners, community partners, contractors and Health Science Campus to design, develop, implement and make operational departmental applications and reports. The analyst will need to have the ability to work independently and in cross-functional group environments.

Essential Duties:
• Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
• Technical Skills and Industry Knowledge: Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.
• Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details.
• Reports & Analytics: Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.
• Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions to department leaders.
• Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems.
• Training: Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Other Duties and On-Call: Ability to fulfil On-Call requirements and other duties as assigned.

Qualifications:
• Req High school or equivalent
• Req Associate’s degree in related field.
• Associate’s degree or equivalent work experience
• Pref Experience in relevant business support and/or information technology support experience highly desired ◦ Minimum 2 years of relevant business support and/or information technology support experience required if no Associate’s degree
• Req Experience with using Fast Healthcare Interoperability Resources (FHIR) APIs to create Cerner Apps and to create custom integration with other systems
• Req Experience working with the Observational Medical Outcomes Partnership Common Data Model (OMOP CDM)
• Req Experience with at least one of the following programming languages: Python, PHP
• Pref Good to have experience working with cloud providers like AWS/Azure/GCP, web development including HTML/CSS/JavaScript/TypeScript, and front-end frameworks like React/Vue/Svelte to integrate with other systems.
• Req Good organization skills with the ability to prioritize multiple activities in a rapidly changing environment
• Req Strong customer service focus
• Req Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Req Knowledge of SQL and working with at least one relational database (like Oracle, Microsoft SQL Server, PostgreSQL, MariaDB, etc.) and working with ETL tools, preferably Talend

Required Certifications:
• Req Fire Life Safety Training (LA City) If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $33.00 – $54.02. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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