Departmental Application Analyst Senior – IS Clinical Research – Full Time 8 Hour Days (Exempt) (Non-Union) – (Los Angeles, California, United States)

The Senior Departmental Application Analyst is responsible for the leadership and management efforts involved in resolution of complex interrelated departmental applications and reporting issues associated with the information systems of Keck Medicine of USC. The strategic elements of this position require analytical skills to assist in defining business requirements and help the business develop and implement solutions. Incumbents provide a key role in defining and resolving day to day system performance, data and architecture issues as well as planning and participating in major system installations. Incumbents may provide training and work review to junior level staff. Additionally, will work with external vendors, system owners, community partners, contractors and Health Science Campus leadership to design, develop, implement and make operational departmental applications and reporting. This incumbent will Identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. The analyst will work independently and lead complex system activities.

Essential Duties:
• Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required. Will be expected to have working knowledge of multiple application systems/business functions with expertise in selected systems/functions reporting requirements and table structure; understanding of how to complete data visionalization.
• Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions.
• Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects, including, manages sub-team and project team. Will be responsible to leads small/medium projects and to facilitate team and cross-functional meetings with the expectations to use planning skills to manage and complete projects on time and on budget.
• Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems. Searches for and identifies alternative and/or innovative solutions to technical problems.
• Customer Service: Handles customer questions, complaints, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
• Technical Skills and Industry Knowledge: Works independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies. In addition, responsible to act as the expert in assigned various application.
• Training: Responsible to train new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.

Qualifications:
• Req High school or equivalent
• Req Bachelor’s degree Degree in a related field
• Bachelor’s degree or equivalent work experience
• Req 5 years Relevant experience. * IF NO BACHELOR DEGREE: ◦ 9 years of relevant experience required.
• Req 3 years Experience in an IS healthcare setting.
• Req Experience with using Fast Healthcare Interoperability Resources (FHIR) APIs to create Cerner Apps and to create custom integration with other systems
• Req Experience working with the Observational Medical Outcomes Partnership Common Data Model (OMOP CDM)
• Req Experience with at least one of the following programming languages: Python, PHP
• Pref Consulting or Project Management experience.
• Pref Good to have experience working with cloud providers like AWS/Azure/GCP, web development including HTML/CSS/JavaScript/TypeScript, and front-end frameworks like React/Vue/Svelte to integrate with other systems.
• Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.
• Req Strong customer service focus.
• Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).
• Req Knowledge of SQL and working with at least one relational database (like Oracle, Microsoft SQL Server, PostgreSQL, MariaDB, etc.) and working with ETL tools, preferably Talend

Required Certifications:
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $95,680.00 – $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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