Capitalizing on over 140 years of history and tradition in downtown Los Angeles, the University of Southern California (USC) has embarked on an unprecedented period of expansion. USC is now poised to take its place as the preeminent research institution of the 21st century and we are looking for skilled, motivated professionals to help forge the future of higher education.
The USC Facilities Planning & Management Services department is seeking a Mailing and Material Management Services Director to join its team.
About the Opportunity
The Mailing and Material Management Services Director manages day-to-day operations of Mailing and Material Management Services (MMMS) business units. Directly or indirectly manages all MMMS staff, and determines organizational structure, reporting relationships, and short- and long-term goals. Designs and maintains MMMS policies, procedures, and performance standards. The MMMS Director will ensure maintenance and optimization of automated and manual equipment, vehicle fleet, and systems required to facilitate operations.
Accountabilities:
- Directs day-to-day operations of Mailing and Material Management Services (MMMS) business units: mail sortation and distribution, storage management, material management and distribution, retail sales of postal and shipping products, and sustainable management/sales of excess university property. Sets protocol and standards for accounting and customer service and is responsible for operational efficiency and process improvements across the organization.
- Responsible for maintenance and optimization of automated and manual equipment, vehicle fleet, and technology, ensuring system currency and efficiency. Develops and manages department budgets and makes resource allocation decisions. Directs the development, marketing, and promotional strategies for MMMS retail and services. Creates innovative business solutions while proactively developing and managing cross-functional relationships to enhance MMMS services.
- Responsible for MMMS warehouse operating model design, process flow and capacity. Directs MMMS service delivery, logistics and productivity reporting to reduce the number of touch points for customer mail/materials. Designs short- and long-term strategies and training, ensuring optimal levels of productivity, safety, regulatory compliance, and customer service. Develops and maintains MMMS policies, procedures, and standards. Implements cost-reduction measures service changes, as necessary.
- Directly or indirectly manages all MMMS staff and determines organizational structure, reporting relationships and short- and long-term goals based on established service goals. Oversees the performance evaluations process for all MMMS staff, creating avenues for exchanging and analyzing feedback.
- Establishes the department’s sustainability goals and manages relationships with USC sustainability office and environmental community
- Performs other duties as required
- Promotes a professional and positive work environment in alignment with the university’s cultural values
Qualifications
All applicants must meet the following minimum qualifications:
- Bachelor’s degree; combined experience/education as substitute for minimum education
- 7 years of experience
- Management experience. Seven years’ experience in logistics and material management, with some in a role. Demonstrated experience leading an organization in large, complex environments. Exceptional written and oral communication skills and demonstrated attention to detail. Proven success in cross-functional collaborations. Demonstrated interpersonal skills, able to maintain professional demeanor and remain courteous in all interactions.
The ideal candidate meets the following preferred qualifications:
- Master’s degree
- 10 years’ experience
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
The annual base salary range for this position is $143,000 to $150,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
About USC Mailing and Material Management Services
USC Mailing and Material Management Services is responsible for the administration and operation of incoming and outgoing mail and all shipping and receiving of items for the university. The department also operates Surplus Sales and the Mail Stop. USC Mailing and Material Management Services values integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability. Learn more about Mailing and Material Management Services at https://businessservices.usc.edu/mailing
Ready to Make an Impact?
If you’re excited about shaping the future of education and joining a high-achieving team, apply today! Help us create transformative learning experiences that prepare students for the future. Submit your resume and application now to be a part of our journey.
The University of Southern California values diversity and is committed to equal opportunity in employment.
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Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 7 years
Minimum Field of Expertise: Extensive knowledge of best practices in the fields of logistics and material management. Experience leading an organization of similar scope and complexity.
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