Director, Norris Hospital Business Operations – Hospital Administration – Full Time 8 Hour Days (Exempt) (Non-Union) – (Los Angeles, California, United States)

The Director of Norris Cancer Hospital Business Operations is responsible for planning, directing and utilization of resources and business activities to support quality services across Norris Hospital operational and Support Services. In addition, leads initiatives pertinent to hospital efficiency, growth and business optimization, the development and maintenance of the operating and capital budgets, pursues, and implements value analysis and cost saving initiatives, and conducts financial projects as directed by the Chief of Operations Norris Hospital or designee. This position will be accountable for implementing review, analysis and data reporting across performance and efficiency management platforms such as Action O/I and Vizient for the hospital and will partner with finance department to ensure compliance with billing practices and identify opportunities to maximize revenue capture. Provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective customer, team and leader relations. Additionally, this position is responsible for leading the coordination of projects and supporting Information Technology Services and new business requests to to include managing the following project related tasks: process redesign and enhancement, vendor evaluation, implementation, coordination, and support of new applications, programs and/or enhancements. This position will ensure appropriate communication to project team members and coordinate end-user training.

Essential Duties:

  • Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness. Develops strategies and plans for new program development, growth and access based on analysis of competitive trends, market share data, capital needs and human resource utilization. Develops presentation material for executive audience. Partners with key clinical and administrative stakeholders.
  • Analyzes hospital operating goals. Continually assesses effectiveness of service strategies and develops new and innovative services and programs that meet established and documented community needs. Ensures that approved strategic and operating plans are fully and successfully implemented and reports regularly to the executive team on progress. In partnership with corporate departments, regularly surveys the market for new and enhanced revenue generation opportunities
  • Compiles and tracks capital purchase requests. Develops system for review and recommendation for purchase of new products and technology. Oversees development of charge capture process for identified departments under the purview of the Chief of Operations
  • Continually identify improved ways to obtain insightful and accurate financial information from source systems.
  • Identifies performance improvement opportunities across services and partners to translate into realized efficiencies.
  • In partnership with clinical and administrative Hospital leadership, develops and manages budget. Analyze budget variance and financial data for trends. Develops forecasts. Participates in annual budget and cost update process. Reviews clinical systems, concerns, and goals with physicians, including cost reduction and revenue enhancement.
  • Ensures the key operating targets and regulatory requirements are tracked and met of operating and support service departments
  • Serves as a project manager on departmental projects, following the PMO guidelines. Develops projects involving hospital services, efficiencies, targets and metrics to ensure successful integration and processes under the direction of the Chief of Operations. Oversees patient satisfaction through data registries, reports, indicators and accreditation functions, while collaborating with site quality and service leaders. Demonstrates assimilation of core organizational values within own performance.
  • Identifies and follows through with value analysis initiatives and prepares comparative reports to present to senior leadership, physicians, and staff. Performs qualitative, quantitative analysis for introduction of new technology/innovations and product requests.
  • Accountable for implementation and management of action O/I reporting and Vizient opportunities pertinent to hospital departments/services and establishing initiatives to address/sustain performance.
  • Networks with professional counterparts inside and outside of Keck Medicine of USC. Participates in professional associations to stay informed of new developments in field and technology changes. Makes recommendations to senior management regarding technology changes based on developments in field and business needs.
  • Leads team (as applicable) to ensure goals are met and deploys initiatives to achieve as needed.
  • Works cross functionally to plan departmental renovations, expansions and moves, including assessment of needs, and space utilization. Oversees and coordinates all aspects of departmental renovations or relocation and partners on inputs, logistics and planning associated with large scale expansions.
  • Reviews and recommends changes in the charge structure in order to maximize revenue in cooperation with the Finance Department. Ensures that adequate controls are in place for timely charge capture.
  • Demonstrate a leadership style that fosters trust and respective and is facilitative and collaborative.
  • Facilitate meetings to gather supportive data, concerns, and ideas to develop programs in support of strategic priorities.
  • Performs other duties as assigned.

Required Qualifications:

  • Bachelor’s degree in a related field required.
  • 7 years Leadership experience in business/hospital operations, finance and related health care administration with responsibility for budget management, operations, and staff management, or equivalent.
  • business case development, and forecasting experience
  • Ability to plan, initiate, organize, and prioritize assignments; work independently to complete assignments despite
  • Competing requirements and deadlines.
  • Demonstrated ability to write clear and concise reports and develop material and presentations appropriate for presenting to the highest level of management.
  • Skill in prioritizing assignments when faced with heavy workload, deadlines and competing requests for service in order to complete tasks in a timely manner.
  • Ability to work efficiently when faced with frequent interruptions.
  •  Ability to maintain equanimity in situations which require conflict resolution.
  • Ability to establish and maintain cooperative working relations with co-workers.
  • Ability to work as part of a team, collaborating with colleagues.
  • Ability to manage and train others
  • Ability to communicate effectively, written and orally
  • Ability to verbally communicate with individuals of varying backgrounds to obtain and convey specific and sensitive information.

Preferred Qualifications:

  • Master’s degree in a related field highly preferred

Required Licenses/Certifications:

  • Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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