Food Service Manager, McKay’s – (Los Angeles, California, United States)

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USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.

We are seeking a Food Service Manager to join our rapidly growing team at McKay’s.

The Opportunity:

Enthusiastic, dedicated, supportive, and hardworking – these are just a few of the ways we describe our team. The Food Service Manager will lead us in the pursuit of continued excellence, and will have a chance to make a difference in how this vision is achieved.  As our coach and mentor, you will direct all of our fine dining operations, from employee management to event marketing.  We are focused on creating a warm, welcoming, and inclusive environment for both our guests and our other team members. You will be responsible for furthering this passion and carrying on our USC pride!

The Accountabilities:

  • Manages all aspects of food and beverage dining operations and financial performance of department(s), as assigned. Participates in strategic planning for department(s). Provides input and assists in developing goals and objectives. Participates in planning and implementing department programs, projects and activities. Administers programs and projects as assigned. 

  • Directly supervises at least two full-time department staff or the equivalent, usually through one or more supervisors. Performs recruitment, screening, hiring, orientation and training of department staff. Guides and coaches assigned assistant managers to ensure their ability to manage the dining operations in his/her absence and ensure consistency in quality in food and service, compliance with standards and restaurant performance. 

  • Monitors employee performance on a day-to-day basis and provides both verbal and written feedback. Sets annual goals and objectives for assistant manager(s) and frequently meets to discuss progress. Counsels, disciplines and/or assists with termination of employees as required. Creates all disciplinary action forms with approval of senior management and human resources. Has responsibility for employees timekeeping, scheduling of staff and ensuring hours are appropriate for business volume while maximizing productivity. 

  • Schedules, assigns and prioritizes tasks and projects while adhering to all university, local, state and federal labor laws, including the collective bargaining agreement. Sets appropriate deadlines. Manages assigned tasks and projects to completion. Ensures timely completion of department’s work. 

  • Participates in planning, implementing and administering communications programs within department as assigned. Schedules and conducts staff meetings at least monthly and individual meetings within department to facilitate attainment of department objectives. 

  • Researches, develops, implements and interprets policies and procedures to improve the operations of the department. 

  • Has responsibility for creating, updating and executing department(s) business plan and marketing calendar in order to drive revenues and maximize financial performance of department(s). Forecasts business levels in advance to ensure purchases and labor schedules are adjusted based on fluctuating business  demands. Ensures expenditures conform to budget limitations and revenue projections. Enters all required purchasing and financial data in various university and department systems and spreadsheets. Maintains understanding and currency of departmental Profit and Loss Statement and all other financial and Point Of Sale system reports and corresponding key performance indicators. 

  • Provides customer service to faculty, staff, students and external customers. Meets customer needs, offers options, resolves problems and follows up with customers in a timely manner. Maintains friendly, helpful demeanor. Ensures that customer needs are being met by staff in a timely and professional manner. Informs senior management of complex customer issues, suggestions or requests. Coordinates with other departments as needed to provide exceptional customer service at all times. 

  • Analyzes sales and product mix reports on a regular basis in terms of menu item performance. Meets with restaurant or franchise management to discuss menu changes and underperforming items and/or procedures. 

  • Places purchase orders of approved products with university approved suppliers and schedules delivery of food, beverages and supplies. Checks deliveries of food and beverages for quality, accuracy and food safety aspects. Purchases supplies of non-food items, such as dishes and silverware, cooking utensils, and cleaning products. 

  • Arranges for equipment repairs, maintenance and scheduling of other services as needed. Ensures safe usage of equipment and machinery. Maintains appropriate records. 

  • Opens or closes department(s), as needed. Directs staff in ensuring that department is neat and orderly. Participates in creating sales displays, as required. Performs frequent checks to ensure consistent high quality of food preparation and service are in compliance with department and franchise standards at all times. Ensures kitchen and dining areas during and after shift are cleaned according to local health department regulations and industry standards. Ensures and maintains compliance with all health and safety regulations,  California Department of Alcoholic Beverage Control regulations and sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas at all times. Maintains appropriate records. 

  • Maintains a thorough understanding of the collective bargaining agreement, all departmental, university policies and procedures, as well as applicable government and industry standards, and ensures adherence to them. 

  • Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff. 

  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. 

The Qualifiers:

  • Minimum Education: Bachelor’s Degree. Combined experience/education as substitute for minimum education.

  • Minimum Experience: 3 years. Combined experience/education as substitute for minimum experience.

  • Minimum Field of Expertise: Management experience in food service industry.

What We Prefer:

  • Preferred Experience: 5 years of experience.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!


The annual base salary range for this position is $74,895.24 – $75,750.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor’s Degree. Combined experience/education as substitute for minimum education

Minimum Experience: 3 years. Combined experience/education as substitute for minimum experience.

Minimum Field of Expertise: Management experience in food service industry.

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