Guest Services Representative, Hospital – Dietary – Full Time 8 Hour Days (Non-Exempt) (Union) – (Los Angeles, California, United States)

The Guest Services Representative provides customer service to faculty, staff, students and other customers. Maintains cleanliness of facilities, equipment, and servicewear. Supports food production and delivery of customer service as directed.

Essential Duties:

  • Provides customer services to faculty, staff, students and guests. Meets and greets guests. Provides necessary information to guests.
  • Maintains the cleanliness of the facilities, equipment, and servicewear.
  • Assists in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.
  • Stocks and maintains all supplies, food items, and utensils.
  • Provides basic hot and cold food and beverage preparation service.
  • Serves food and beverages to customers.
  • Assembles and packages food and beverage products.
  • Interprets and executes directions and requests on Banquet Event Order forms.
  • Provides basic audio-visual service and support.
  • Opens and closes facilities as required.
  • Assists in kitchen sanitation program. Complies with standard food handling and sanitation procedures.
  • Adheres to department service standards and to all health, safety and university rules and regulations.
  • Attends and participates in meetings as required.
  • Reports to station, ready to work at the time work assignment is scheduled to begin.
  • Performs other duties as assigned.

Required Qualifications:

  • High school or equivalent
  • 1 year Experience in a high volume fast food restaurant/hotel or other food service operation.
  • Demonstrated customer service experience.
  • Experience working in a fast paced working environment.
  • Ability to effectively communicate in English.

Preferred Qualifications:

Required Licenses/Certifications:

  • Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)


The hourly rate range for this position is $17.75 – $21.48. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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