IT Manager – (Los Angeles, California, United States)

Capitalizing on over 140 years of history and tradition in downtown Los Angeles, the University of Southern California (USC) has embarked on an unprecedented period of expansion. USC is now poised to take its place as the preeminent research institution of the 21st century and we are looking for skilled, motivated professionals to help forge the future of higher education.

The USC Finance Division department of Financial Business Services is seeking an IT Manager, Ticket Office to join its team.

This is an exciting opportunity combining USC Athletics and Technology!  As such it is based in and around our University Park campus.  This role is an individual contributor managing technology in support or athletic events and as such requires day, night, weekend, and holiday work as well as some support at times after hours.  Throughout the year, there are various venues to prepare, set up and breakdown to ensure ticketing and scanning goes smoothly for customers.  This is a fast-paced job where attention to detail, following policies and procedures, and maintaining data integrity is of utmost importance.

THE WORK YOU WILL DO

The IT Manager, Ticket Office is responsible for providing specialized IT support services for day-to-day technology-based project operations and administrative activities which accompany all phases of short and long-term specialized technology projects within the USC Ticket Office in support of Athletics.  

The IT Manager, Ticket Office will also contribute to the planning, design, analysis, implementation, and quality assurance of all project deliverables.  The IT Manager provides specific technical expertise and troubleshooting of all functions supported from day of game or event support, daily maintenance on computers, scanners, POS machines, Access Points, and keeping computers, scanners, and POS compliant.

The IT Manager, Ticket Office will:

  • Work with all staff and students to ensure we are PCI compliant daily. Work on PCI audit and compliance all year to ensure we are compliant for USC, Treasury and with the Security Metrics team. Continue to educate self and stay current with new compliance law, policies, and best practices.
  • Check in with SecureSC Team to ensure data is secure and review policies and procedures quarterly. Verify staff is aware of policies and procedures for storing and sending data. Utilize OneDrive to ensure proper storage and sharing of data for students and staff. This includes provisioning and deprovisioning employees with laptops and computers for working purposes as well as different system access.
  • Disaster Recovery Planning and Audit is annual. Review planning material and update quarterly. Distribute plan to all full-time staff to ensure everyone knows what to do if a disaster occurs.
  • Execute within all areas of systems integration, hardware selection and configuration, prototype development, systems configurations, software/data installation and system software.
  • Research, gather, organize and summarize data for special technology projects. Develop, evaluate, recommend and implement procedures for data acquisition, management and quality control. Analyze data for trends or conclusions and presents results and recommendations to management.
  • Serve as key resource for specialized technology project information. Interface with faculty, staff, and/or external contacts necessary to complete assignments.
  • Resolve problems and/or questions referred by project staff or administrators.
  • Provide a variety of IT consulting services in areas such as specialized software, hardware, data access/analysis, and research. Provides support for specialized software/data installation, configuration and planning. Investigate and analyze various specialized computing options and solutions.
  • Prepare status reports on specialized technology project plans, progress and results of activities. Develop, enhance and maintain information systems to support project operations.
  • Stay informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars.
  • Interact with hardware and software vendors to establish or maintain supportive relations. Conducts side-by-side vendor comparisons, formulates performance criteria, and submits benchmark analysis reports with departmental usage recommendations.
  • Conduct research on new technologies as requested. Test new specialized software and hardware and recommends purchase for university-wide or department usage.
  • Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

MINIMUM QUALIFICATIONS  

Candidates for the position of IT Manager, Ticket Office must meet the following minimum qualifications:

  • Bachelor’s degree or equivalent combined experience/education as substitute for minimum education.
  • A minimum of 2 years’ experience while in an IT support role.
  • Experience with the design, modification, operation, installation, and maintenance of IT equipment and systems as well as information technology project management.
  • In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

PREFERRED QUALIFICATIONS

The ideal candidates for the position of IT Manager, Ticket Office will meet the following preferred criteria:

  • A bachelor’s degree in information science or information technology.
  • 2 or more years of experience managing IT systems including Point of Sale (POS) and ticketing or live events. 
  • 2 or more years of experience in PCI, Data, and other Audits and Compliance.
  • A California driver’s license in good standing for a minimum of 2 years.
  • Certification in information technology or technology project management.

USC Finance Division values integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.

About USC Finance Division:

USC Finance Division is a diverse group of innovative and talented professionals who provide high quality services in support of education and research at USC. The Finance Division is comprised of the following departments: Office of the Chief Financial Officer, Financial and Business Services, Office of the Comptroller; Office of Budget and Planning, Treasury, and Health Plans; Facilities Planning and Management, Audit Services, Risk Management, and Information Technology Services.

The University of Southern California values diversity and is committed to equal opportunity in employment.

The hourly rate range for this position is $45.50 – $47.68. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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Candidates for the position of IT Manager, Ticket Office must meet the following minimum qualifications: Bachelor’s degree or equivalent combined experience/education as substitute for minimum education, A minimum of 2 years’ experience while in an IT support role, Experience with the design, modification, operation, installation, and maintenance of IT equipment and systems as well as information technology project management, In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

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