Program Assistant, Trauma Recovery Center – (Los Angeles, California, United States)

The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation and the world. Our mission is achieved through value-driven, scholarly, and creative social work education, research, and professional leadership.

The USC Suzanne Dworak-Peck School of Social Work, Tele-behavioral Health Clinic is seeking to hire a Program Assistant to join its dynamic administrative team for its Trauma Recovery Center (TRC)

The TRC will provide outreach and services to victims of a wide range of crimes ages 12 and up. Services offered include evidence based and evidence informed mental health services and support services.

The TRC Program Assistant will report to the Associate Director of Field Education and Telehealth Operations. The Program Assistant will hold a critical role in providing high level support to all stakeholders that include the clinic’s leadership team, clinical team, and clients. Candidate will be directly involved in the daily activities of the program. Candidate must be a fast learner, have excellent verbal and written communication skills, have excellent critical thinking skills, detail oriented, and the ability to work in a very fast paced, high demand, and constant changing environment. They should have experience in providing excellent customer service to various stakeholders and different levels of management in a clinical setting. In addition, they should have a strong work ethic and advanced technological and analytical skills. Strongly preferred fluent (verbal and written communication) in Spanish and experience in working in a clinical setting.

This is a grant-funded, 100% in-person position

Essential Jobs and Responsibilities Include:

  • Coordinates program services and/or activities. Schedules classes, meetings and/or events. Provides leadership and guidance for student workers and/or volunteers.

  • Arranges with vendors for services. Ensures satisfactory follow through on assigned areas of responsibility.

  • Coordinates production and distribution of program materials including meeting agendas, reports, informational materials, marketing materials, etc.

  • Researches and gathers information for program purposes which may include: program effectiveness, client needs assessment, budget preparation, etc.

  • Conducts preliminary analysis of data. Submits recommendations and prepares reports, as assigned.

  • Assists in program budget preparation and administration. Researches costs.

  • Tracks and monitors budget expenditures. Reports on variances.

  • Provides client services by responding to inquiries and requests for information regarding specific program functions.

  • Coordinates program services with other offices and staff on campus. Serves as a resource for program information. Represents program on university committees as requested.

  • Assists in program fundraising activities. Researches and identifies funding sources. Assists in proposal writing and production.

  • Manage a highvolume email inbox.

  • Answer a large volume of phone calls.

  • Conduct data entry into Electronic Health Record system.


Minimum Education:

Bachelor’s degree

Combined experience/education as substitute for minimum education

Minimum Experience:

1 year

Combined education/experience as substitute for minimum experience

Preferred Experience:

2 years

Required Application Materials and Additional Information

Compensation: The hourly rate range for this position is $23.33-$25.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

We look forward to reviewing your application!


Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Administrative support services

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