Program Assistant, Trauma Recovery Center – (Los Angeles, California, United States)

The TRC will provide outreach and services to victims of a wide range of crimes ages 12 and up. Services offered include evidence based and evidence informed mental health services and support services.

The TRC Program Assistant will report to the Associate Director of Field Education and Telehealth Operations. The Program Assistant will hold a critical role in providing high level support to all stakeholders that include the clinic’s leadership team, clinical team, and clients. Candidate will be directly involved in the daily activities of the program. Candidate must be a fast learner, have excellent verbal and written communication skills, have excellent critical thinking skills, detail oriented, and the ability to work in a very fast paced, high demand, and constant changing environment. They should have experience in providing excellent customer service to various stakeholders and different levels of management in a clinical setting. In addition, they should have a strong work ethic and advanced technological and analytical skills. Strongly preferred fluent (verbal and written communication) in Spanish and experience in working in a clinical setting.

This is a grant-funded, 100% in-person position. 

Essential Jobs and Responsibilities Include:

• Coordinates program services and/or activities. Schedules classes, meetings and/or events. Provides leadership and guidance for student workers and/or volunteers.

• Arranges with vendors for services. Ensures satisfactory follow through on assigned areas of responsibility.

• Coordinates production and distribution of program materials including meeting agendas, reports, informational materials, marketing materials, etc.

• Researches and gathers information for program purposes which may include: program effectiveness, client needs assessment, budget preparation, etc.

• Conducts preliminary analysis of data. Submits recommendations and prepares reports, as assigned.

• Assists in program budget preparation and administration. Researches costs.

• Tracks and monitors budget expenditures. Reports on variances.

• Provides client services by responding to inquiries and requests for information regarding specific program functions.

• Coordinates program services with other offices and staff on campus. Serves as a resource for program information. Represents program on university committees as requested.

• Assists in program fundraising activities. Researches and identifies funding sources. Assists in proposal writing and production.

• Manage a high–volume email inbox.

• Answer a large volume of phone calls.

• Conduct data entry into Electronic Health Record system.

JOB QUALIFICATIONS:

2 years

Required Application Materials and Additional Information

• Resume and cover letter required specifying how they meet the specific requirements of the position (may be uploaded as one). Please do not submit your application without these documents.

• USC COVID-19 Vaccine Policy – Please visit https://policy.usc.edu/covid-19-vaccination-program/ to review USC’s COVID-19 Vaccine Policy

• Flu Immunization Requirement for On-site Faculty and Staff: https://we-are.usc.edu/2020/09/30/9-30-flu-immunization-requirement-for-on-site-faculty-and-staff/