Quality Assurance Director – (Los Angeles, California, United States)

Capitalizing on over 140 years of history and tradition in downtown Los Angeles, the University of Southern California (USC) has embarked on an unprecedented period of expansion. USC is now poised to take its place as the preeminent research institution of the 21st century and we are looking for skilled, motivated professionals to help forge the future of higher education.

The USC department of Facilities Planning and Management (FPM) – Controls, Finance and Administration is seeking a Quality Assurance Director to join its team.


The Quality Assurance Director is responsible for planning, developing, leading, and monitoring the implementation of construction quality assurance and quality control systems, plans, and

procedures. Performs internal/external audits of programs/projects and provides regular input for the planning and design of methods to perform work.

The Quality Assurance Director :

  • Plans, develops, leads, and monitors implementations of quality assurance/control systems, plans, and procedures compliant with all requirements and regulations.

  • Establishes and leads teams/departments providing needed inspections, testing and control of operations (e.g., construction projects). Sets and implements procedures for scheduling, reviewing, certifying, and managing submissions. Develops and conducts training and orientations to ensure staff are familiar with all roles, responsibilities, and processes for project success.

  • As a subject matter expert, participates in daily operations and decision-making for all quality management functions (e.g., self-performed work, vendors). Provides regular input for the planning and design of methods to perform work.

  • Performs internal/external audits as needed to ensure QC requirements are implemented and maintained. Establishes and manages non-conformance processes (e.g., corrective actions). Provides indirect oversight of QC teams on projects as required to ensure contract compliance. Analyzes data to identify trend, issues and consult on risk mitigation. Prepares and submits program/project status reports.

  • Stays current with industry developments and best practices to develop and maintain relevant expertise. Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

  • In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.

The work schedule for this position is Monday through Friday, 8:00 AM – 4:30 PM; however, work schedules may change at any time to accommodate business needs.


Candidates for the position of Quality Assurance Director meets the following preferred criteria:

  • Bachelor’s Degree in construction, engineering or related field.

  • 10 years of experience in healthcare management.

  • Certified Professional in Healthcare Quality – CPHQ (NAHQ), Six Sigma Certification, Lean Six Sigma Certification, ISO 9001 Certification.

  • Experience with major organizational redesigns, transitions and other significant change initiatives. In-depth knowledge of audit, control and monitoring processes, and the ability to effectively implement and maintain them.

  • Experience leading quality improvement programs and expertise with risk management and accrediting organizations. Extensive knowledge of the principles and practices for healthcare quality improvement and patient safety.

  • Knowledge of utilization management, case management and/or discharge planning.


Candidates for the position of Quality Assurance Director must meet the following minimum qualifications:

  • Bachelor’s Degree

  • 10 years of experience in quality assurance/control for construction contractors or public agencies. Experience in management roles, supervising and scheduling staff and preparing budgets.

  • Combined experience/education as substitute for minimum education

  • Extensive knowledge of critical path method scheduling and other industry practices/standards. Exemplary analytical, critical thinking, problem solving and organizational skills. Experience with project management software (e.g., e-Builder). Ability to work in fast-paced, multidisciplinary environments.

  • Excellent oral and written communication skills. Experience developing and evaluating monitoring formats, standards, and document control plans and procedures. Experience interpreting contracts and drawings and enforcing regulatory codes. Exceptional interpersonal skills, able to establish and maintain working relationships with internal/external stakeholders at all levels.

  • Demonstrated proficiency with Microsoft Office suite.

  • Active/valid/unrestricted CA Drivers’ license in accordance with USC’s Driver Vehicle Safety Policy

The salary range for this position is $168,442.00 – $180,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About Facilities Planning and Management (FPM) :

FPM (formerly named Capital Construction & Development / Facilities Management Services) is responsible for planning, developing, and maintaining the breadth of the facilities at USC, and is also dedicated to creating a safe environment for our USC community. Woven into every service, safety is of upmost importance. As FPM, this diverse group of innovative and talented professionals provide high quality facilities construction, operations and maintenance services at USC and serve as dedicated stewards of USC and FPM core values. FPM values integrity, excellence, well-being, open communication, accountability, diversity, equity, and inclusion.

Come and join the FPM team – a team that works as trusted partners shaping an environment of innovation and excellence. Apply today!

The University of Southern California values diversity and is committed to equal opportunity in employment.


Minimum Education: Bachelor’s degree

Addtional Education Requirements Combined experience/education as substitute for minimum education

Minimum Experience: 10 years of experience in quality assurance/control for construction contractors or public agencies. And 10 years of experience in management roles, supervising and scheduling staff and preparing budgets.

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