Resource Employee – Help Desk – (Los Angeles, California, United States)

The USC School of Architecture IT Department is seeking a position in Information Technology professional to join its team as a Resource Employee – Help Desk which will be tasked with providing Tech support to the various internal departments.

Job Accountabilities:

· Assists in the ongoing support of computer environments within departments and provides support for computer hardware, software, peripheral devices and network-related issues.

· Assists with end-user questions and problems. Responds promptly and escalates issues accordingly.

· Deploys new hardware and software, provides testing as needed.

· Troubleshooting printers and plotters problem and fixing them.

· A/V setup and troubleshooting.

· Provides user account management assistance (e.g., creation, password reset, and deletion).

· Assists in manning a telephone hotline and submitting tickets via a ticketing system.

· Assists in training student consultants and/or users.

· Conducts hands-on training sessions and instructional classes for students, faculty, and staff.

· Assists in the development of user and security procedures.

· Assists in the maintenance of software and documentation libraries.

· Stays informed of new developments and technologies.

· Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

MINIMUM QUALIFICATIONS:

Education

– Bachelor’s degree

– Combined experience/education as substitute for minimum education

Experience:

– 1 year

– Combined education/experience as a substitute for minimum experience

Field of Expertise:

– Familiarity with one or more operating systems.

PREFERRED QUALIFICATIONS:

Experience

· 2+ years of helpdesk support experience

· A+ Certification preferred

· Experience with Printers and Plotters troubleshooting and fixing them.

· Demonstrated understanding of troubleshooting various computer hardware and software issues

· Ability to provide excellent customer service and interact professionally with all levels of an environment.

· Experience in fielding support issues via email, phone calls etc.

· Working knowledge of an online ticketing system

· Experience in working with Active Directory to manage user accounts.

· Knowledge of reimaging computers

· Proficiency in Microsoft Office products

The hourly rate for this position is $30.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

#LI-AW1

MINIMUM QUALIFICATIONS:

Education

– Bachelor’s degree

– Combined experience/education as substitute for minimum education

Experience:

– 1 year

– Combined education/experience as a substitute for minimum experience

Field of Expertise:

– Familiarity with one or more operating systems.

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