Security Dispatcher – Security – Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union) – (Los Angeles, California, United States)

Provides support for Security and Parking Services. Ensures delivery of quality services; regulatory compliance, manages operations efficiently and effectively to achieve service and objectives. Process and record emergency and routine calls for service. Operates a computer dispatch system, and monitors alarms systems. Monitor and direct appropriate response to all calls for service, visually monitor system. The Dispatcher of Security Servicers primary objective will be maintaining a safe, secure and threat free environment. Support the framework for the successful implementation and maintenance of our comprehensive security program. Monitor the support of Hospital and clinics security systems and technology effectiveness.

Essential Duties:

  • Involved receiving and relaying calls for assistance via telephone, radio emergency phones (blue lights) or computer terminal; record keeping and reporting functions. Answer and prioritize security calls, ensuring clear communication about timing. Coordinate and dispatch staff in response to ongoing and critical needs.
  • Monitor surveillance equipment, identifying safety hazards and problems and sending staff. Operates a computer dispatch system, and monitors alarms systems.
  • Monitor and direct appropriate response to all calls for service, visually monitor system. Log and track incidents and suspicious alerts, looking for trends.
  • Receives and evaluates information and determines the proper course of action and follows a predefined procedure to disseminate (dispatch) the information to various Security or Public Safety entities.
  • Build and maintain positive relationships with co-workers, employees and faculty/staff, students, vendors, guests, etc. using principles of exceptional customer service.
  • Follows established protocol regarding notification of campus personnel in the event of emergencies.
  • Ability to make judgment calls on sensitive, confidential issues. Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline-oriented environment with accuracy and consistency. Ability to work independently and meet deadlines.
  • May provide physical assistance along a staff member, including but not limited to nursing supervisor and/or nursing aid in lifting, transporting, and placing cadavers in a morgue or designated location.
  • Reviews and follows post orders.
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, standards, organizational policies and procedures.
  • Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.
  • Must understand and demonstrate the ability to take protective actions, following established guidelines.
  • Work closely with other information / communication officers at the University and within the community example local law enforcement.
  • Ensure the compliance with governmental regulations (HIPAA, FERPA, etc.) and hospital policies. Maintain security documentation as required for outside regulatory agencies (The Joint Commission, HIPPA, CDPH etc.).
  • Deal with patients and visitors, guide them as required. Ensure the safety of visitors’ and employees’ vehicles.
  • Inter-department coordination for day-to-day complaints from operations department. Safe custody of all the documents handed over.
  • Ensure material/assets are physically verified while coming in and going out of the premises; maintain inventory control register.
  • Thorough knowledge of emergency procedure Code Red, Code Yellow, Code Green, Code Blue, Code Triage Internal, Code Triage External, Code Silver, Code Pink, and Code Purple.
  • Check security management logbook periodically for quality assurance.
  • Keep the security leadership apprised and informed of conditions and security activities in the hospital.
  • Ensure implementation of company standards as mentioned in Security standard procedure.
  • In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the organizations. Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  • Performs other related duties as assigned or requested; any other job assigned from time to time by the concerned superiors.

Required Qualifications:

  • Req High school or equivalent
  • Req 1 year Minimum 1 to 2 years’ experience in working as a dispatcher with extensive knowledge CCTV operations and radio communications.
  • Req Demonstrated experience in monitoring surveillance system and writing reports.
  • Req Working knowledge of security systems.
  • Pref Experience, knowledge and/or training in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R./AED, Security and Safety issues and standards as set forth by the Department of Health Services and The Joint Commission is preferred.
  • Req Knowledge of communication systems to include two-way radios networks
  • Req Ability to identify critical issues quickly and accurately.
  • Req Physical ability to handle various intervention incidents, including patient restraints and violent subjects.
  • Req Understanding of CAL-OSHA, CDPH, HIPPA, and/or Joint Commission (TJC), Center of Medicare and Medicaid Services (CMS), the California Department of Public Health (CDPH) hospital emergency codes.
  • Req Ability to exercise emotional control, judgment, and objectivity.
  • Req Computer literate and use of departmental computer and computer program software a must.
  • Req Ability to multitask during intake calls and typing incident reports.
  • Req Attention to details, achievement orientation, positive attitude, self-motivation skills.
  • Req Very high internal customer focused orientation with strong customer service and service delivery orientation.
  • Req Oral and written communications skills, including the excellent written and spoken English.

Preferred Qualifications:

Required Licenses/Certifications:

  • Req Driver’s License (CA DMV) Valid current California driver’s license is required.
  • Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
  • Req California Guard Certification (BSIS) BSIS California Guard Certification Card required and must be maintained by renewal before expiration date.
  • Req International Association for Healthcare Security and Safety (IAHSS) (Basic) IAHSS-International Association for Healthcare Security and Safety (Basic Certification) required within 6 months of hire
  • Req Officer Radiation Security Dispatcher (ORS) Officer Radiation Security Dispatcher (ORS) Training Certification required. If none upon hire, must be obtained within 180 days of hire and maintained by renewal before expiration date
  • Req AVADE Workplace Violence Prevention Certification AVADE Workplace Violence Prevention Certification – required within 6 months of meeting eligibility criteria.
  • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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