Student Services Advisor I – (Los Angeles, California, United States)

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, staff, and students that make the university a great place to work.  

As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. 

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

The USC Dornsife College of Letters, Arts and Sciences is seeking a fixed-term undergraduate academic advisor to join our First-Year Advising (FYA) team. This academic advising position will be responsible for advancing USC Dornsife’s efforts in ensuring students’ successful transition to college and persistence to graduation. The undergraduate academic advisor will work alongside an existing group of advising colleagues to holistically address the academic, developmental, personal, and social needs of first-year students enrolling in USC Dornsife.

For more information, please visit the USC Dornsife First-Year Advising website.

Fixed-term Position Dates: November 27, 2023 – March 29, 2024.


  • Advise first-year Dornsife students majoring and minoring in the Humanities (approximately 150-175 students).
  • Provide holistic advising and support to first-year undergraduate students including, curricular requirements, co-curricular development, academic requirements and expectations.
  • Exercise diverse and inclusive advising practices to ensure access for all Dornsife students, fostering a culture of academic success.
  • Function as first point of contact for all first-year academic questions, concerns, policies, and other pertinent information
  • Assist students in development of goals and evaluation of progress toward goals
  • Assist students in understanding their academic preparation, course plans, and developing action plans for academic success.
  • Review individualized schedules and reports regarding academic course selection
  • Assist with First-Year Experience programming, including the “Freshman Finale” transition fair
  • Assist students in selecting appropriate degree programs and majors/minors, and building short term plans
  • Strategically refer to campus resources
  • Review and maintain student records through Advise USC
  • Stay abreast of opportunities within the academic departments
  • Other related duties as assigned or requested. The university reserves to the right to add or change duties at any time

Required Documents:

  • Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

Hourly range: The hourly rate range for this position is $28.43 – $31.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

  • Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
  • Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
  • USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education:
Bachelor’s degree

Additional Education Requirements
Combined experience/education as substitute for minimum education

Minimum Experience:
1 year

Minimum Skills:
Student program or services experience.

Preferred Education:
Master’s degree

Preferred Experience:
2 years

Preferred Skills:
Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.

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