Student Services Advisor I – (Los Angeles, California, United States)

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.  

As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. 

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

The Department of Political Science and International Relations within the Dornsife College of Letters, Arts, and Sciences is seeking applicants for a Student Services Advisor I position. Known for its outstanding undergraduate opportunities, the POIR department offers five popular undergraduate majors: International Relations, International Relations Global Business, International Relations Global Economy, Intelligence and Cyber Operations, and Political Science. It also features seven minors. It also offers fellowship and study abroad opportunities for its majors.

We seek highly motivated candidates with strong communication, organizational, leadership and interpersonal skills, as well as a genuine interest in working with students, staff and faculty involved in undergraduate education. The staff person will work to facilitate communication between students, staff, and faculty about department events, curriculum requirements and changes. They will report to the POIR Senior Administrator.  They will join a team of 10 staff in the Department of Political Science and International Relations. They must have the ability to work in a fast-paced and team-oriented environment, as well as be flexible in the face of changing priorities and fluctuating workloads.


  • Counsels or advises prospective students and families on admissions and academic requirements
  • Counsels undergraduate students with records and registration, placement and career services, and student programs.
  • Provides academic counseling for undergraduate graduate students.
  • Provides career information and limited internship placement services
  • Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts.
  • Plans and coordinates student events including commencement, orientation receptions, and award ceremonies.
  • Provides administrative support to faculty and academic committees.
  • May supervise student workers
  • Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Preferred Qualifications:

  • Experience in student services counseling, and academic advisement.
  • Must have a strong understanding of relevant university policy, including national standards and practices in relevant areas.
  • Demonstrated experience with problem identification and conflict resolution.
  • Highly proficient with Microsoft Office Suite (including Word, Excel, Outlook and PowerPoint).
  • Strong written and communication skills.
  • Ability to build and maintain strong working relationships with students, staff, and faculty.
  • Demonstrated strong personal mastery, including ethics, interpersonal skills, and engage in continuous learning.
  • Ability to manage multiple projects, adjust to changing priorities and performing well under pressure.
  • Demonstrated organizational skills, extreme attention to detail and ability to work both independently and as part of a team.

Hourly range: The hourly rate range for this position is $28 – $30.80. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information:

  • Resume and cover letter required (may be uploaded as one file).
  • Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
  • USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: Bachelor’s degree
Minimum Experience: 1 year
Minimum Field of Expertise: Student program or services experience

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