Student Services Advisor II – (Los Angeles, California, United States)

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.  

As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. 

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

The Department of Biological Sciences at USC seeks an experienced and enthusiastic student services professional to join our team.  The Student Services Advisor II will advise graduate students with majors in Molecular Biology, Molecular Genetics and Biochemistry and Developmental Origins of Health and Disease.

  • Provides leadership and guidance on student services-related work with fellow advisors and program faculty.
  • Sets priorities and timelines and monitors delivery of student services.
  • Provides academic counseling for graduate students. Advises on matters of curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance. Monitors student progress.
  • Assists in the planning and execution of recruitment strategies and programs for the Biological Sciences Department. Coordinates recruitment activities in consultation with program admissions committees. Enlists faculty support in recruitment efforts.
  • Counsels or advises prospective students on admissions, financial aid, housing, and academic requirements. Provides initial evaluation of admissions applications.
  • Evaluates student problems—academic, administrative, or personal—and refers student to appropriate student services office for additional counseling.
  • Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with supervisor and the USC Office of Academic Records and Registrar.
  • Assists in the preparation or update of bulletins, newsletters, handbooks, guides, fact sheets and brochures. May coordinate production of materials by outside vendors.
  • Participates in committees at the department, school, college, or university level which deal in student services issues. Provides administrative support for local committees and works on committee-assigned projects.
  • Maintains currency on policies, procedures and regulations pertaining to
  • admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.
  • Maintains and compiles statistical data. Prepares reports for internal and external use.

Hourly range: The hourly rate range for this position is $33.34 – $38.46. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information:

  • Resume and cover letter required (may be uploaded as one file).
  • Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
  • USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: Bachelor’s degree
Additional Education Requirements
Combined experience/education as substitute for minimum education

Minimum Experience:
3 years

Minimum Skills:
Directly related experience in student services and programming with ability to lead

Preferred Education:
Master’s degree

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