Surveillance Operations Monitor – (Los Angeles, California, United States)

Join the Trojan Family: USC Department of Public Safety (DPS)

Title: Surveillance Operations Monitor

Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.

About the Department

  • Team: DPS, one of the largest campus public safety departments in the United States, is a diverse team of over 300 dedicated full-time employees.
  • What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the diverse experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.
  • Learn more: Visit our DPS Website to explore our mission in depth.

Role Overview: In this important role, you will monitor Closed Circuit Television systems (CCTV) digital recording programs, vehicle tacking technology, access control systems, as well as fire, life and intrusion alarms to assist the Department of Public Safety in providing safety and protecting the property at the University Park Campus, Health Sciences Campus, University Village, and USC off-site locations. You will initiate emergency and non-emergency response of department personnel via radio communications or telephone. This position serves as a vital link between Public Safety personnel and all other emergency and non-emergency services available in the university community. Step into a role where your duties will include but are not limited to:

  • Conducts Closed Circuit Television systems (CCTV) monitoring and surveillance of public areas for security purposes.
  • Responds to Public Safety personnel requests to observe and track criminal or suspicious activity during active investigations.
  • Monitors access control systems, fire, life and intrusion alarms via multiple computer systems and programs.
  • Documents records of all incidents and actions taken in Computer Aided Dispatch system and SharePoint.
  • Writes and prepares daily logs and reports.
  • Extracts appropriate evidential records (video and photograph) from security systems to be used in investigative cases.
  • Liaises with Public Safety personnel, Los Angeles Police Department, and other agencies to ensure the appropriate use of the security systems during investigations.
  • Testifies in court as a subject matter expert and representative of the Department of Public Safety.
  • Observes and identifies individuals involved in criminal or suspicious activity on university owned or managed property or in the surrounding community.
  • Assists Public Safety and other law enforcement agencies in investigating criminal or suspicious activity.
  • Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.
  • In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans.

Please note: Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.

Selection Process

  • Evaluation: Your application will be evaluated based on your relevant experience and education.
  • In-depth Screening: After interview, successful candidates will undergo background, psychological, and medical evaluations.

How to Apply

Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.

Current USC Employees: Please apply through the dedicated channel in Workday.

Benefits

USC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:

  • Tuition assistance for you and your family
  • Comprehensive health, dental and vision insurance options
  • 403b retirement account with matching 5% contribution by USC
  • 50% subsidy off Metro, LADOT, and Metrolink passes
  • Explore more on the USC Employee Gateway

Minimum Requirements

  • Education: High school or equivalent
  • Experience: 2 years
  • Field of Expertise: Knowledge of Closed-Circuit Television systems (CCTV) and alarm monitoring. Knowledge of standard methods, technology and procedures utilized to conduct video surveillance. Working knowledge of computer systems and programs. Possess excellent hand-to-eye coordination and computer skills. Ability to operate computer assisted communications equipment. Must be able to work under pressure and exercise good judgment in emergency conditions. Must be able to communicate clearly and concisely, oral and in writing.
  • Valid Driver’s License

Preferred Requirements

  • Education: Associates or Bachelor’s Degree
  • Experience: 3 years
  • Field of Expertise: Previous operator experience in Closed Circuit Television systems (CCTV), license plate recognition programs, access control systems, and alarm monitoring programs. Ability to understand and embrace current and future technologies to enhance communications center operations.

As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

The hourly rate for this position is $22.03. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Knowledge of Closed Circuit Television systems (CCTV) and alarm monitoring. Knowledge of standard methods, technology and procedures utilized to conduct video surveillance. Working knowledge of computer systems and programs. Possess excellent hand-to-eye coordination and computer skills. Ability to operate computer assisted communications equipment. Must be able to work under pressure and exercise good judgment in emergency conditions. Must be able to communicate clearly and concisely, oral and in writing.

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