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From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
We are seeking to build a pool of candidates for future Cashier (Barista) positions. Work locations for this job classification include one or more of the following:
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Coffee Bean & Tea Leaf
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HSC – Starbucks
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Starbucks @ Trojan Grounds
The Opportunity:
As a Cashier (Barista), you will contribute to Starbucks’ success by providing legendary customer service to all of our customers. You will create the Starbucks Experience for our customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks’ guiding principles. We want our guests to remember that you provided the best USC experience, so that they are eager to return!
The Accountabilities:
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Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
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Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
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Anticipates customer and store needs by constantly evaluating environment and customers for cues.
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Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
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Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
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Delivers legendary customer service to all customers by acting with a “customer comes first” attitude. Discovers and responds to customer needs.
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Follows Starbucks operational policies and procedures, including those for cash handling, safety, and security to ensure the safety of all partners during each shift.
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Maintains a clean and organized workspace so that partners can locate resources and product as needed.
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Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
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Maintains regular and punctual attendance.
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Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The Qualifiers:
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Education: High School Diploma.
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Experience: 6 months – 1 year.
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Demonstrated customer service experience.
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Demonstrated barista experience.
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Experience working in a fast-paced retail environment.
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Knowledge of food sanitation procedures.
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Ability to lift at least 30lbs.
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Ability to communicate effectively in English.
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Presents oneself professionally, in line with higher education environment.
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In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
What We Prefer:
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1 year of Starbucks barista experience.
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Cash handling experience in a quick service restaurant or fast-paced retail environment.
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Experience in a face-to-face customer service environment.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate for this position is $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: Less than high school
Minimum Experience: 0 – 6 months
Minimum Field of Expertise: Demonstrated cash handling skills. Knowledge of food handling and sanitation procedures. Ability to lift 30 lbs. Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
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