Fixed Term to Permanent Position
Since 1897, the Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best.
We, at the Herman Ostrow School of Dentistry of USC, are all committed to maintaining an environment of excellence and eminence, and this commitment shines through in all that we do.
The University of Southern California (USC) is seeking a dedicated and skilled Dental Patient Treatment Coordinator to join our dynamic team at the Herman Ostrow School of Dentistry. This position is initially fixed-term with the potential to become permanent based on performance and organizational needs.
Job Summary:
The Dental Patient Treatment Coordinator will perform various tasks associated with the dental management system, including patient registration, insurance authorization/verification, and patient scheduling. This role involves working closely with patients and dentists to arrange comprehensive treatment plans, manage patient care, and maintain effective communication with students, patients, faculty, and staff.
Key Responsibilities:
- Patient Care Management: Handle financial adjustments, transfers, chart inactivation, and senior sign-out. Ensure routine patient contact remarks are updated in the electronic health record.
- Patient Assistance: Assist patients with treatment, appointments, and billing questions. Verify insurance and determine patient co-pays. Work with insurance companies to resolve billing and coverage issues.
- Support for Students: Run reports to ensure students are on track for graduation, conduct chart audits, and assist with scheduling changes.
- Administrative Support: Assist the group practice director with student attendance, reports, and grades as needed. Maintain a safe environment in accordance with compliance standards, policies, and safety regulations.
Job Qualifications:
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Minimum of 2-3 years of experience in dental management and dental secretarial assistance. Experience in a high-volume, fast-paced environment is preferred.
- Skills: Demonstrated excellent interpersonal, customer service, and telephone skills. Ability to multi-task and work collaboratively. Knowledge of dental terminology, PPO, Denti-Cal, and health insurance. Proficiency in dental management software (axiUm) and MS Office.
The hourly rate range for this position is $23.00 – $26.16. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Discover the power of your USC employment with our comprehensive benefits and perks package! At USC, we prioritize the well-being of our faculty and staff, offering a diverse range of benefits designed to protect your health, wealth, and future. From robust healthcare coverage to retirement planning resources, our benefits are an essential part of your total rewards package. Explore the full spectrum of benefits and perks available to you at USC Benefits and Perks and unlock the true value of your USC employment today!
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Minimum Qualifications:
Education: High school or equivalent
Work experience: At least 2-year related work experience
Knowledge, Skills and Abilities:
Demonstrated experience in dental management and dental secretarial assistance.
Working knowledge of HIPAA compliance.
Demonstrated excellent interpersonal customer service, and telephone skills.
Demonstrated ability to multi-task.
Working knowledge of dental terminology and PPO and Denti-Cal and health insurance.
Ability to work scheduled evening and weekend shifts.
Demonstrated team-oriented and collaborative work style.
Demonstrated experience in a high volume, fast paced environment.
Health Insurance Portability and Accountability Act (HIPPA) training and Bloodborne Pathogens (BBP) training.
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