Guest Services Representative, University Village – (Los Angeles, California, United States)

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From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We at USC Hospitality take pride in offering the best in residential dining options to our students, athletes, faculty, and staff. From Parkside Restaurant & Grill to Everybody’s Kitchen (EVK) to the University Village, our team works hard to make sure there are fresh, healthy options for all of our developing Trojans. We look forward to meeting the changing needs of the USC community, including the introduction of locally sourced whole foods to fuel our guests for studying and student life and home-style meals to welcome every guest into our family. Each restaurant offers a unique communal dining experience appealing to a variety of dining preferences and nutritional lifestyles of our diverse student population.

We are seeking a  Guest Services Representative to join our rapidly growing team.

The Opportunity:

Customer service is our number one priority, and the Guest Services Representative will be responsible for upholding our high standards of excellence as you welcome our guests. You will help to ensure that our energetic, friendly, hardworking, and warm work environment flows throughout the kitchen and dining room. As a Guest Services Representative, you have the opportunity to provide an exceptional experience for every guest that walks in our door and leave them with a lasting impression.

The Accountabilities:

  • Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests.

  • Maintain the cleanliness of the facilities, equipment, and service wear.

  • Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.

  • Stock and maintain all supplies, food items, and utensils.

  • Provide basic hot and cold food and beverage preparation service.

  • Serve food and beverages to customers.

  • Assemble and package food and beverage products.

  • Interpret and execute directions and requests on Banquet Event Order forms.

  • Provide basic audio-visual service and support.

  • Open and close facilities as required.

  • Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.

  • Adhere to department service standards and to all health, safety and university rules and regulations.

  • Attend and participate in meetings as required.

  • Report to station, ready to work at the time work assignment is scheduled to begin.

  • Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Qualifiers:

  • Minimum Education: High School degree not required.

  • Minimum Experience: 0 – 6 months.

  • Minimum Field of Expertise:

  • Demonstrated customer service experience.

  • Experience working in a fast paced environment.

  • Ability to communicate effectively in English.

  • Ability to lift up to 50 lbs.

What We Prefer:

  • Preferred Education: High School or equivalent.

  • Preferred Experience: 1 year.

  • Preferred Field of Expertise: One year in high volume fast food restaurant/hotel or other food service operation.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!


The hourly rate for this position is $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Less than high school
Minimum Experience: 0 – 6 months
Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English. Ability to lift up to 50 lbs.

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