Patient Services Specialist – (Los Angeles, California, United States)

Job Description

The USC Division of Biokinesiology and Physical Therapy was founded in 1945. Since its inception, USC has been a pioneer of the physical therapy profession and a leader in both physical therapy research and education. Currently ranked as the #1 program in the nation by US News & World Report, the USC Division of Biokinesiology and Physical Therapy continues to be a prestigious center of excellence for the clinical practice, education, and research of physical therapy. With physical therapy becoming one of the fastest growing medical professions, the Division understands how important it is to be on the forefront of innovative knowledge, research, and experience.

The USC Division of Biokinesiology and Physical Therapy is looking for a talented Patient Services Specialist to join its team. With excellent benefits including tuition assistance, USC is the place for you! If you are a candidate who has great customer service, able to manage multiple tasks and is excited about working in a healthcare environment, this is the position for you. A team player is definitely needed to fit the role when handling day to day tasks.

Job Accountabilities:

Performs a variety of administrative duties in a clinic or practice. Provides assistance to patients and to management.

Some responsibilities may include but are not limited to:

  • Greets patients and determines nature of visit.

  • Registers new patients and assigns patient ID. Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients. Scans ID, insurance cards and collects all required forms. Alerts practitioners of patient‘s arrival.

  • Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition. Responds to inquiries or requests for information or refers to a supervisor, as appropriate. Receives and transmits messages, as appropriate.

  • Schedules and confirms appointments and follow-ups. Informs patient of preauthorization components needed for treatment, diagnostic testing, etc.  Provides callers with appropriate information, as needed.

  • Prepares and prints welcome, referral, dismissal, and other general correspondence, within established guidelines. Generates and issues daily appointment scheduler summary of next day and status of pending appointments. Updates patient management system with specific patient notes, amounts due upon confirmation call, checkin, etc. Ensures complete notes of all patient contacts are entered in patient management system.

  • Provides administrative support to supervisory and management staff.

Preferred Qualifications:

Preferred Education: Associate’s degree

Preferred Experience: 3 years

Preferred Field of Expertise:

Working knowledge of patient insurance management systems.

Experience in patient-facing healthcare environment.

Experience in physical therapy clinic.

Skills:

Administrative:

Answer telephones

Assemble and organize numerical data

Balance figures

Clinical documentation

Communicate with others to gather information

Compute totals

Customer service

Establish filing systems

Gather data

Maintain filing systems

Prioritize different projects

Read handwritten text

Schedule appointments

Understand and apply policies and procedures

Use database and/or word processing software

Verify calculations

The hourly rate range for this position is $19.50 – $22.20 . When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: High school or equivalent
Minimum Experience: 2 years
Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

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