Patient Services Specialist – (Los Angeles, California, United States)

This is a full-time, fixed-term position for one year and has the possibility of getting permanent or getting an extension.

The USC Division of Biokinesiology and Physical Therapy is committed to continuous learning and innovative solutions to accomplish our mission: to enhance human health and quality of life. Accordingly, we are preparing the next generation of physical therapists to deliver the highest level of care to society. We are leaders shaping the future of health care. We have built a unique and influential community of faculty, students, staff, patients, and other partners, and continually leverage our combined strengths in research, education and clinical service to help create healthier individuals and communities.

Herman Ostrow School of Dentistry, Physical Therapy – Private Practice clinic is looking to hire Patient Services Specialist to join the team! The Patient Services Specialist performs a variety of administrative duties in a clinic or practice. Provides assistance to patients and to management.

Job Accountabilities:

  • Greets patients and determines nature of visit.
  • Registers new patients and assigns patient IDs.  Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients.  Scans ID, insurance cards and collects all required forms.  Alerts practitioners of patient’s arrival.
  • Verifies all insurance utilizing telephone contacts and web inquiries. Determines if patients’ insurance is contracted with USC.  Ensures required authorization of services are obtained.
  • Receives record and various forms of payments following established policies and procedures.  Provides records to patients in accordance with established policies and procedures.
  • Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition.  Responds to inquiries or requests for information or refers to a supervisor, as appropriate.  Receives and transmits messages, as appropriate.
  • Schedules and confirms appointments and follow-ups. Informs patient of pre-authorization components needed for treatment, diagnostic testing, etc.  Provides callers with appropriate information, as needed.
  • Prepares and prints welcome, referral, dismissal, and other general correspondence, within established guidelines. Generates and issues daily appointment scheduler summary of next day and status of pending appointments.  Updates management system with specific patient notes, amounts due upon confirmation call, check-in, etc.  Ensures complete notes of all patient contacts are entered in management system.
  • Provides administrative support to supervisory and management staff.
  • Maintains a safe environment in accordance with compliance standards, policies, and safety regulations.
  • Ensures patients’ rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.

Preferred Education: Associate’s degree

Preferred Experience: 3 years
Preferred Field of Expertise: Working knowledge of patient insurance management systems. Experience in consumer-side healthcare environment.

Skills:  Administrative:

  • Answer telephones
  • Assemble and organize numerical data Balance figures
  • Clinical documentation
  • Communicate with others to gather information Compute totals
  • Customer service
  • Establish filing systems
  • Gather data
  • Maintain filing systems
  • Prioritize different projects
  • Read handwritten text
  • Schedule appointments
  • Understand and apply policies and procedures Use database and/or word processing software Verify calculations
  • Skills:  Machine/Equipment:
  • Calculator
  • Computer network (department or school) Computer network (university)
  • Computer peripheral equipment
  • Fax
  • Personal computer
  • Photocopier

The hourly rate range for this position is $20.00 – 22.00 When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: High school or equivalent
Minimum Experience: 2 years
Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

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