Resource Employee – Public Safety Dispatcher Assistant – (Los Angeles, California, United States)

Join the Trojan Family: USC Department of Public Safety (DPS)

Title: Public Safety Dispatcher Assistant

Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.

About the Department

• Team: DPS, one of the largest campus public safety departments in the United States, is a diverse team of over 300 dedicated full-time employees.

• What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the diverse experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.

• Learn more: Visit our DPS Website to explore our mission in depth.

Role Overview: In this important role, you will support the general safety of the university community by performing assigned duties. The Public Safety Dispatcher Assistant is responsible for answering routine non-emergency calls. This is an unarmed position working under direct supervision of a Dispatch Unit Manager or a Dispatch Unit Supervisor. Your duties will include but are not limited to:

• Answer inbound non-emergency phone calls made by persons on campus and surrounding areas, in a timely manner.

• Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed. Prepares and submits reports as required.

• Listen carefully and take appropriate actions. Collaborate with team members to resolve caller issues.

• Follow communication “scripts” when handling different topics.

• Multi-task, set priorities, and manage time effectively.

• Maintain service-oriented demeanor with co-workers, university community, the public and representatives of other agencies.

• Performs other duties as assigned or requested.

Please note: This is part-time role, up to 20 hours a week. Will not exceed for 1,000 hours with a 12-month period. 

How to Apply

Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.

Current USC Employees: Please apply through the dedicated channel in Workday.

Minimum Requirements

• Education: High school diploma or equivalent

• Experience: 6-12 months

• Valid driver’s license for 2 years

Preferred Requirements

•    Related Undergraduate Study and previous switchboard or radio communications experience preferred.

•    Working knowledge of two-way radio communications procedures.

•    General knowledge of campus and surrounding area geography.

•    Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.

•    Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.

•    Excellent verbal and written communication skills.

As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

The hourly rate for this position is $21.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.