The Clinic Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. They will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Manager promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.
Manages all clinical operations of the Heart Transplant Program under the direction of the Transplant Administrator. Responsible for all pre-heart transplant, post heart transplant, and LVAD management. Manages clinical responsibilities of transplant, including directing the work of clinical supervisors of transplant. Oversees operations of patient care programs. 24/7 oversight responsibilities for the transplant program. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned. Responsible for identifying and pursing new business opportunities, developing strategic partnerships, and building relationships with key stakeholders. In charge of successfully leading business development initiatives and driving revenue growth within respective organ groups. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships. Responsible for program marketing and brand development. Maintains multiple marketing channels through social media platforms such as LinkedIn, Instagram, and Twitter.
Essential Duties:
- People Daily rounding with Purpose on Charge Nurses and Patients. Promotes effective communication and working relationships within the nursing areas, and between nursing staff, physicians, and other departments. Leads Unit Council meetings and tracks progress and outcome of activities. Responsible for selecting and retaining qualified nursing staff to carry out the unit’s care system in accordance with hospital philosophy and the organizational objectives. Works with the Education Department and Human Resources to ensure that the necessary orientation, training, and continuing education is available to the staff. Leads recruitment and retention activities. Facilitates the training of nursing students and other students as necessary in coordination with the Education Department. Serves as a coach and mentor to students.
- Quality Displays understanding of governing regulations, Title 22, and Joint Commission requirements, defining and maintaining the standards of nursing practice while ensuring consistency with the hospital standards. Contributes to the development and implementation of a unit-based performance improvement program which complies with Joint Commission, Title 22, and other applicable regulatory agencies. Participates in establishing systems within the departments which support and practice shared governance management philosophy. Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department Communication to each and every staff member their role in maintaining a high performing unit with regard to quality. Communication to each and every staff member the outcomes of quality monitoring; draws all staff in to analyze and change practice as necessary. Collects and delegates collection of selected data elements. Required elements are collected and provided to Nursing Quality each month, on time. Ensures completion of occurrence reports and investigates in a timely manner. Notifies Risk management immediately for significant or potentially significant events “Never 27s”.
- Service Coordinates and integrates department services on intradepartmental, interdepartmental, and hospital wide levels. Plans for provision of services provided, but not limited to Neurosciences patients through provision of appropriate levels of qualified, competent staff. Policies and procedures are in place to support scope of services. Leads selected Patient Experience initiatives. Communication to each and every staff member Patient Experience scores and draws staff into necessary change in practice.
- Cost Uses the budget as a tool to finding more effective methods of care delivery. Participates in planning and goal setting for the nursing department and for own unit of responsibility. Monitor space/resource requirements and utilization of outside resources. Approves day to day deviation from established staffing guidelines based on patient need. Flexes staff according to patient acuity, census, and budget guidelines. Approves schedules and advance requests for time off; approves Kronos requests. Consistently applies applicable HR policy & procedure for granting time off and/or adding additional shift requests. Completes daily and bi-weekly payroll activities (Kronos), on time.
- Growth Serves as coach and mentor to nurses and staff. Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner. Ensure 100% attendance by staff at mandatory education and training programs; education modules. Actively furthers systems and standards that support Shared Governance, Magnet, and Just Culture philosophy.
- Performs other duties as assigned.
Required Qualifications:
- Req Bachelor’s degree Degree in Nursing
- Req 5 years Experience in managing clinical operations in a healthcare setting
- Req 1 year Experience in Transplant
- Req Excellent people management skills
- Req Ability to motivate and challenge staff
- Req Good decision making skills
- Req High frustration and ambiguity tolerance
- Req Ability to bridge the gap between administrative demands and clinical needs
- Req High skill and experience in process improvement.
Preferred Qualifications:
- Pref Master’s degree Degree in Nursing or in progress (strongly preferred) * Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing
- Pref 2 years Experience in an acute or ambulatory setting preferred.
Required Licenses/Certifications:
- Req Registered Nurse – RN (CA Board of Registered Nursing) Valid California License.
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $158,080.00 – $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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