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The Data Analyst supports the department by providing departmental expertise in information management and analysis, consisting of metric tracking, developing targeted and timely reports, data entry, case analysis, and regular document/report generation. Inspects, cleans, transforms, models, and analyzes data with the goal of discovering useful information for process improvement, suggesting conclusions, and supporting decision-making for the department.The Business Data Analyst will be part of Keck Medicine of USC big data transformation to help influence business decisions. This position will be expected to gather data from multiple sources and company data warehouses and analyze and interpret the data to extract such information that can be beneficial for businesses. The business data analyst must visualize and report their findings by preparing comprehensive reports, graphs, charts, etc. Visual representation of the data findings helps all the stakeholders (both technical and non-technical) to understand it better.Essential Duties:To identify new sources of data and develop methods to improve data mining, analysis, and reporting.To present the findings in reports (in table, chart, or graph format) to help the management team in the decision-making process.To perform routine analysis tasks to support day-to-day business functioning and decision making.Ensuring that business data and reporting needs are metDeveloping and monitoring data quality metricsIdentify, analyze, and interpret trends or patterns in complex data setsWork with management to prioritize business and information needsLocate and define new process improvement opportunitiesOther duties as assigned.Required Qualifications:Req Bachelor’s degree Degree in a related fieldOr related field or equivalent work experienceReq 1 year Minimum one (1) – three (3) years of business analysis, data mining experience or related experienceReq Using the information that the business data analyst uncovers to identify problems and propose solutions.Req Creating data visualization in Tableau, Qlik, or any other BI toolsReq Demonstrated organizational, critical thinking, interpersonal, planning, problem solving, and business analytical skillsPreferred Qualifications:Pref Preferred but not required: scripting, R, statistical analysis tools, experience with research data, pivot tables, multi-modal dataRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years IT experience.Req 2 years Experience in Desktop and/or Service Desk Support.Req Must demonstrate excellent customer service, written & verbal communication skills.Req Must be able to triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Req Must be able to perform duties that include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Preferred Qualifications:Pref Associate’s degree in a related field.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years IT experience.Req 2 years Experience in Desktop and/or Service Desk Support.Req Must demonstrate excellent customer service, written & verbal communication skills.Req Must be able to triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Req Must be able to perform duties that include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Multiethnic Cohort lab, under the direction of Dr. Christopher Haiman is seeking a Lab Technician to provide general laboratory assistance to support research activities. The technician will conduct research experiments in accordance with laboratory and safety protocols, compile data and compute results for a variety of research procedures, tests and techniques, and perform assignments which are non-routine and vary in complexity with minimal direction.Duties Include:Conducts research experiments in accordance with laboratory and safety protocols. Collects field and/or laboratory measurements and data. Computes results for a variety of research procedures, tests and techniques.Maintains accurate records of procedures used to conduct experiments. Uses laboratory/computer equipment to conduct analyses of experiment data. Provides routine interpretations of analyses.Maintains and calibrates laboratory equipment. Performs or arranges for basic repairs. May alter equipment to meet experiment requirements. Makes recommendations for equipment acquisitions.Prepare chemical solutions for experimental use.Handles and disposes of hazardous and non-hazardous materials in accordance with safety protocols.Maintains and organizes laboratory supplies. Monitors inventory levels and orders or secures supplies as needed.Maintains research facility in orderly, operable condition. Maintains security and safety of equipment, samples, specimens and data.Conducts library research to assist in the planning and design of experiments.Learns basic laboratory safety and, if appropriate, basic radiation or blood borne pathogen safety under the direction of the USC Safety Office and more experienced laboratory staff.Performs other related duties as assigned or requested.The hourly rate range for this position is $24.46 – $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: Associate’s degree, Specialized/technical training,
Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Working knowledge of laboratory equipment and research protocols. Knowledge of computer analysis techniques and ability to provide routine analysis and interpretation of research data.

USC’s Keck School of Medicine, Department of Medicine, is seeking a  Postdoctoral Scholar-Research Associate.A full time, grant funded Postdoctoral Scholar – Research Associate position is available within the Department of Medicine, Division of Endocrinology in the Laboratory of Brain Behavior and Big Data at the University of Southern California.The applicant with work with PI and collaborate with researchers using neuroimaging modalities, clinical and behavioral assessments to investigate brain mechanisms underlying development of obesity and diabetes. Individuals with experience in translational research involving multimodal neuroimaging analyses, statistics, machine learning, and/or glucose metabolism are preferred.Education and Experience Requirements:PhD in neuroscience, biological science, psychology, or a closely related fieldExperience in human based research, neuroimaging data analysis, big data, advanced statistical analysisAbility to analyze data and to write manuscriptsMotivated, positive outlook and ability to troubleshoot Rate Information:This position will be Exempt and Hybrid-Flex.The salary for this position is $70,000.08.When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Other Information:Preferred Education: Ph.D.Preferred Experience: Multi-site multimodal Neuroimaging data analysisPreferred Field of Expertise: Neuroscience, Biological Science, Psychology or a closely related fieldPercentage of Time: 100%Fixed Term?   YesIf Fixed Term (indicate dates):   7/01/2025 – 6/30/2026Minimum Education:
Ph.D. or equivalent doctorate within previous five years
Minimum Experience:
0-1 year
Minimum Field of Expertise:
Directly related education in research specialization with advanced knowledge of equipment, procedures and analysis methods. Strong background in computer programming, mathematical modeling is required.
Preferred Education:
Ph.D. in Electrical Engineering, Applied Mathematics, Biomedical Engineering, Mechanical Engineering or related fields.
Preferred Experience:
Experience in MRI and post-imaging processing
Preferred Field of Expertise:
Publications in peer-reviewed journals in the same or related field.

Multimedia ProducerDepartment: Advancement CommunicationsAbout USCAs an employee of the University of Southern California, you will be part of a world-class research institution and a member of the renowned Trojan Family, which includes faculty, students, staff, and alumni committed to excellence. USC fosters an environment of collaboration, innovation, and continuous learning where individuals are empowered to thrive personally and professionally.About DepartmentUniversity Communications’ Advancement Marketing and Communications team sets the strategic communications vision and marketing strategies that inspire, promote, and celebrate philanthropic support at USC. The team delivers compelling storytelling through digital, video, print, and social platforms to connect with alumni, donors, and friends.Position OverviewUSC Communications is seeking a Multimedia Producer to create, manage, and deliver high-quality video and multimedia content that supports strategic communications and engagement goals within University Advancement. This role blends creative vision and technical expertise to tell USC’s stories in compelling and innovative ways — from ideation through final production.Application RequirementsPlease submit a resume and cover letter (may be uploaded as one file), along with a multimedia portfolio. Applications missing these materials will not be considered.The ideal candidate is an experienced, self-motivated producer who thrives in a collaborative environment, is passionate about storytelling, and brings a strong command of digital media tools and best practices. Key responsibilities include:Compelling Multimedia ContentDevelop and deliver high-quality videos and digital media that tell inspiring stories about USC’s mission and the impact of philanthropy.Create, produce, direct, and edit high-impact projects that encourage donor engagement and support gift announcements, stewardship plans, and internal programs.End-to-End Media ProductionProduce 3 – 5+ video and/or photography projects per month with a strong eye for visual storytelling and attention to detail.Oversee production timelines, budgets, and deliverables to ensure smooth, on-time execution.Strategic CollaborationCollaborate with colleagues to develop concepts, plans, scripts, storyboards, and final multimedia elements for a variety of digital channels.Work closely with partners across USC Advancement, Communications, and academic units to support and translate university concepts into multimedia stories of impact.This is a hybrid position under our current work arrangement plan, with the expectation of on-site presence in our offices in the USC Tower, located adjacent to campus in downtown Los Angeles.Minimum QualificationsBachelor’s degree (or equivalent combined education and experience).2 years of work experienceComprehensive understanding of the technical and creative aspects of pre-production, production, and post-production processes.Expert knowledge and skill as a DV, HD, and DSLR video camera operator, with experience shooting with multiple cameras and formats.A valid California Driver’s License is required.Preferred Qualifications3 years of professional experience in various forms of media, including video and still photography, video and audio editing, graphic arts and animation, scriptwriting, and interactive media.Expertise in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Audition).Strong storytelling, scriptwriting, and editing abilities.Experience managing multiple multimedia projects simultaneously, including coordination with vendors and production teams.Excellent organizational, time management, and interpersonal skills.Passion for higher education, philanthropy, and mission-driven storytelling.The successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC’s Unifying Values.Salary and BenefitsThe salary range for this position is $34.33 – $44.27 hourly. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions once you meet the Program’s eligibility; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.  Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education

Minimum Experience: 2 years

Minimum Field of Expertise: Experience in a professional digital media production environment. Demonstrated competence in all areas of digital media production. Thorough knowledge of video and audio production procedures, practices, techniques, equipment and terminology. Knowledge of analog and digital video and audio capture, file compression, video switching, character generation, graphics manipulation, lighting, and post-production equipment and software. Demonstrated good communication and interpersonal skills.

USC Online is seeking a Senior Web Developer to join our technology team. This role ensures seamless technological experiences for our students, staff, and faculty. The successful candidate will have strong technical knowledge and experience with object-oriented programming, web servers/hosting, web applications, programming languages, web content management systems, data management & ETL processing, and usability engineering. This position requires a blend of technical acuity, customer service excellence, and a passion for education technology.ResponsibilitiesLeads the development efforts and provides architectural guidance for migrating existing product features to cloud-based platforms.Establishes project plans and schedules, identifies staffing and resource requirements.Monitors progress, providing status reports as needed. Reviews the work of other developers.Designs and implements complex web, data, and back-end systems with minimal direction.Establishes and communicates best practices and design patterns for use within the department.Discusses new features with designers, stakeholders, and other university teams, giving input on what is technically feasible and evaluating the impact of the changes.Leads the resolution of programming and data-related technical support issues.Resolves bugs found in code or upstream data feeds.Maintains/updates program libraries, user manuals, and/or technical documentation, as needed.Identifies and implements protocols and procedures to ensure security.Provides leadership, guidance, and direction to junior-level staff.Participates in customer support on-call rotation.Experience and Skills RequiredASP.NET MVC 5, C#, EF, Bootstrap, Telerik Kendo MVC, LINQ & MSSQL, HTML, CSS, JavaScriptREST APIsSQL Server Integration Services ETL processing, Azure Data Factory, and/or PipelinesCI/CD build & release pipelines (Azure DevOps and GitHub Actions)Familiarity with WCAG 2.1 AA accessibility and design requirementsKnowledge of Single Sign-On systems and multifactor authentication processes.Exceptional problem-solving skills and the ability to work independently and as part of a team.Excellent communication and interpersonal skills to effectively interact with various stakeholders, including students, staff, faculty, and external partners. Desired QualificationsBachelor’s degree in Computer Science, Information Technology, Education Technology, or related field.Previous experience in a support role within an educational or technology-focused organization.Previous experience with Salesforce, Apex developmentPrevious experience with WordPress and/or PHPThis position offers a unique opportunity to impact the educational journey of online learners by providing critical technical support and innovation. If you have a passion for technology, a dedication to service excellence, and a desire to contribute to the success of online education, we encourage you to apply.The annual base salary range for this position is $99,043.25 – $131,871.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: Bachelor’s degree, Combined work experience and education as equivalent
Minimum Experience: 4 years
Minimum Field of Expertise: Understanding and strong technical knowledge of and experience with object oriented design; Web servers; Web applications and programming languages; Web content management systems, search engine optimization, and usability engineering.

In collaboration with the interdisciplinary team, the Case Manager provides care coordination services evaluating options and services required to meet an individual’s health care needs to promote cost-effective, quality outcomes. Serves as a consultant to members of the health care team in the management of specific patient populations. The role integrates the functions of complex case management, utilization management, quality management, discharge planning assessment, and coordination of post-hospital care services, including transfers to an alternative level of care. As more complex medical treatment options emerge the Case Manager will look to eliminate gaps in the care provided, as well as needlessly duplicated treatment, all while controlling the cost of quality patient care. The Case Manager will leverage their clinical and social work experience to ring an understanding of the clinical process of assessment, planning, implementation, and evaluation to the process of case management. Some of the major duties of a Case Manager include: Documenting patients’ case management plans and on-going activities; Identifying patients ‘insurance coverage or other sources of payment for services; Identifying and addressing patient risk factors and/or obstacles to care; Identifying patient needs, current services, and available resources, then connecting the patient to services and resources to meet established goals; Communicating the care preferences of patients, serving as their advocate, and verifying that interventions meet the patient’s needs and treatment goals; Screening patients and/or population for healthcare needs; Developing a patient-focused case management plan; and Educating the patient/family/caregiver about the case management process and evaluating their understanding of the process. Some of the major duties of the Case Manager overlap into inpatient duties including: Concurrent review of all patients to validate that the appropriate patient status is assigned upon admission and prior to discharge; InterQual or MCG reviews are completed within 24 hours of admission; Observation patients are effectively care managed on a daily basis; and Facilitate throughput and timely discharges throughout inpatient level of care.Essential Duties:Clinical Care Coordination 1. Able to effectively manage a case load, supporting up to 100 commercial outpatients. 2. Utilizes the on line work list to manage daily assigned caseload, as assigned by the Lead Ambulatory Care Manager. 3. Assess physical and biopsychosocial needs of the patient through clinical assessment and utilizing data from multiple sources, as supported by the ambulatory care coordinator. 4. Analyze and interpret data in collaboration with patient, family, physician, health care team to develop a plan of care, and as supported by the ambulatory care coordinator. 5. Ensures that a specific plan of care is in place for all patients. As supported by the ambulatory care coordinator, timely completion of all tasks, from the plan of care. Provide coordination of care such as schedule patients’ appointments, arrange transportation, etc. as outlined in policy and procedures. 6. Actively participates in interdisciplinary meetings and team huddles. 7. Answer phone calls from providers, facilities, or patients, related to the status and processing of requests received from ambulatory care management nurse. 8. Assesses ongoing discharge planning needs and documents is computer system as changes to the plan occur. 9. Demonstrates collaborative working relationship with social workers to ensure patient psychosocial needs are met. 10. Demonstrates collaborative working relationship with care team members, including pharmacy, behavioral health, field team, office staff, and facility staff. 11. Completes Medicare One Day Stay forms timely. 12. Completes disposition form for medicare patients timely.Consultant 1. Demonstrates sound clinical knowledge base regarding CM standards, UM standards, clinical standards of care, NCQA requirements, CMS guidelines, Milliman guidelines, InterQual guidelines, Medicaid/Medicare contracts and benefit systems, and employee health plans. 2. Serves as a consultant to the health care team to identify financial issues that may affect care. 3. Participates in the education of health care team members on current healthcare issues impacting best practices industry standards 4. Educates physicians and health care team on program referral criteria.Leadership 1. Represents the department in a positive and professional manner. 2. Assists with orientation of new staff. 3. Delegates and assists with supervision of Ambulatory Care Management Coordinators. 4. Makes appropriate referrals to supervisor or Medical Director, communicating accurate clinical information. 5. Participates in guideline (MCG and/or InterQual) competency testing as requested by department director or Medical Director.Outcomes Management 1. Participates in core measure or HEDIS measure processes in identification of appropriate patients. 2. Participates in hospital and med group quality improvement processes and helps identifies opportunities to improve care. 3. Adheres to program policies and procedures.Patient Advocacy 1. Respects patient/family values, beliefs, and preferences. 2. Responds promptly to patient/family requests. 3. Supports patient/family with end of life issues, making appropriate referrals into palliative care or hospice care. 4. Include patient/family in care decisions and developing plans of care.Patient Education 1. Assist health care team with identification of patient/family educational needs for discharge. 2. Inform patient/family of discharge plans. 3. Work with Transitions of Care process, to deliver post acute services to address educational needs to ensure a safe discharge plan. 4. Work with patient/family to learn Self-Management methods for on-going monitoring and treatment of chronic conditions.Resource Management 1. Proposes alternative treatment options to ensure a cost effective and efficient plan of care. 2. Identifies and creates solutions to remove barriers that may impede optimal patient care. 3. Complete case management care plans, including tasks and interventions, that effectively prevent ER Visits, Hospital admissions, or Re-admissions. 4. Maintains awareness of current managed care contract requirements. 5. Coordinate the management of all in-patient activities/processes, including but not limited to concurrent and retrospective reviews, authorization of appropriate lengths of stay, authorization of appropriate discharge services and equipment, and documentation of all authorized and/or denied in-patient services. 6. Performs and documents (InterQual &/or MCG) guideline-based assessments: A) upon admission, B) upon a change in level of care, C) every 2 days, and D) upon discharge. 7. Participates in InterQual and/or MCG competency testing. 8. Perform telephonic, and if appropriate, on-site initial/concurrent review on identified in-patient members. Direct pertinent clinical information/questions to contracted in-patient Hospitalists, PCPs, Medical Director and/or Director of Health Services. 9. Collaborate with Medical Director, PCP/Primary Care Team and Director of Health Services on cases of complexity with treatment plans or out of network services. 10. Completes clinical reviews and plans of care timely and communicates to appropriate care team members. 11. Able to prioritize clinical reviews, caseloads, census loads, and assignments. 12. Other duties as requested or assigned.Required Qualifications:Req Associate’s Degree NursingReq 5 years Clinical experienceReq 2 years Ambulatory case management or utilization review experience within the last three yearsReq Ability to work independently with minimal supervision, exercising judgment and initiative.Req Ability to manage multiple tasks with effective prioritization.Req Process oriented.Req Good computer skills.Preferred Qualifications:Pref Bachelor’s Degree NursingPref 2 years Experience in an HMO/IPA/Managed care settingPref Knowledge of CM standards, UM standards, clinical standards of care, NCQA requirements, CMS guidelines, Milliman guidelines, InterQual guidelines, and Medicaid/Medicare contracts and benefit systems.Required Licenses/Certifications: Req Registered Nurse – RN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)          The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

In collaboration with the interdisciplinary team, provides care coordination services evaluating options and services required to meet an individual’s health care needs to promote cost-effective, quality outcomes. Serves as a consultant to members of the health care team in the management of specific patient populations. The RN case manager role integrates the functions of utilization management, quality management, discharge planning assessment, and coordination of post-hospital care services, including transfers to an alternative level of care.Essential Duties:Clinical Care Coordination • Able to effectively manage a case load of 18-20 patients • Utilizes the on line Work list to manage daily assigned caseload. • Assess physical and biopsychosocial needs of the patient through clinical assessment and utilizing data from multiple sources. • Analyze and interpret data in collaboration with patient, family, physician, health care team to develop a plan of care. • Ensures that a physician specific plan of care is in place for all patients. • Actively participates in interdisciplinary meetings. • Initiates a discharge planning assessment within 24 business hours of admission and documents in computer system. • Assesses ongoing discharge planning needs and documents is computer system as changes to the plan occur. • Demonstrates collaborative working relationship with social workers to ensure patient psychosocial needs are met. • Participates in physician and unit rounds. • Completes Medicare One Day Stay forms timely. • Completes disposition form for medicare patients timely.Consultant • Demonstrates sound clinical knowledge base. • Serves as a consultant to the health care team to identify financial issues that may affect care. • Participates in the education of health care team members on current healthcare issues impacting practice patterns and reimbursement. • Educates physicians and health care team on observation status, as appropriate.Leadership • Represents the department in a positive and professional manner. • Assists with orientation of new staff. • Delegates and assists with supervision of Case Management Assistants. • Makes appropriate referrals to Physician Advisor, communicating accurate clinical information. • Participates in InterQual competency testing as requested by department director.Outcomes Management • Participates in core measure process in identification of appropriate patients. • Participates in hospital quality improvement processes and helps identifies opportunities to improve care. • Adheres to TENET policies and procedures. • Identifies compliance and ethical issues and reports appropriately.Patient Advocacy • Respects patient/family values and beliefs. • Responds promptly to patient/family requests. • Supports patient/family with end of life issues, making appropriate referrals. • Include patient/family in care decisions and discharge planning.Patient Education • Assist health care team with identification of patient/family educational needs for discharge. • Inform patient/family of discharge plans. • Work with post acute services to address educational needs to ensure a safe discharge plan.Resource Management • Proposes alternative treatment options to ensure a cost effective and efficient plan of care. • Identifies and creates solutions to remove barriers that may impede optimal patient care. • Identifies and documents avoidable delays in the M drive. • Maintains awareness of current managed care contract requirements. • Participates in appeal process. • Performs and documents InterQual assessments upon admission • Performs and documents InterQual assessments upon a change in level of care • Performs and documents InterQual assessments at least every three days • Performs and documents InterQual assessments upon discharge. • Completes clinical reviews timely and communicates to appropriate payer. • Able to prioritize clinical reviews. • Documents payer communication and authorization in the Authorization log. • Completes and submits TAR’s for processing within 3 working days of patient discharge. • Notifies director and physician advisor timely of patients who do not meet InterQual criteria. • Other duties as requested or assigned.Required Qualifications:Req Associate’s Degree NursingReq 5 years Clinical acute care nursing experienceReq 2 years Case management experience within the past five (5) years.Req Knowledge of case management principles and healthcare management.Req Problem solving skills and ability to multi-task.Preferred Qualifications:Pref Bachelor’s Degree NursingRequired Licenses/Certifications: Req Registered Nurse – RN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $54.86 – $89.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYProvides respiratory therapy to patients as ordered by physicians according to established standards and practices. Demonstrates proficiency in delivering care to age-specific patient population (e.g., infants, pediatrics, adolescents, adults, geriatrics) and participates in related continuing education.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESConduct bedside spirometry test including VC and FEVI.Consistently demonstrates knowledge of setting up equipment, equipment operations, and trouble-shooting all respiratory equipment in the department. Maintains and keeps all preventive maintenance records. Keeps equipment clean and ready to use between patients (after training).Demonstrates ability to assess patient for therapy and assess outcome of treatment and interventions and progress.Demonstrates ability to set up equipment, administer respiratory medications and treatments as ordered by the physician.Demonstrates effective monitoring of environmental control systems and patients on continuous ventilation. Perform and evaluate weaning of patients from continuous ventilation.Is responsible for assisting in maintaining adequate supplies by continuously checking the supply inventory notifying manager or designee.Maintains knowledge of established departmental policies, procedures, and objectives, improving organization performance program, infection control and safety standards.Must adhere to hospital policies of attendance, department coverage during breaks, and submission of PTO requests at least two weeks prior to posting of schedule.Participates in educational programs and in-service meetings. Keep current with new equipment by attending outside meetings.Performs as an effective member of resuscitation team and is to include but is not limited to performing CPR, cardiac compression, and bagging patient.Performs nasotracheal and tracheal suctioning.Performs testing and has working knowledge of arterial blood gas testing.Provide education and instruction to patients about prescribed therapy. Discuss goals and outcomes at onset of treatment.Other duties as assigned.Education
Minimum (Required) Associate degree or equivalent Respiratory training / certification required.

Work Experience
Minimum (Required) New Grad
Preferred (Not required) One year in Critical Care experience preferred

Licenses and Certifications
Minimum (Required)
• Registered as a RRT by the National Board for Respiratory Care preferred; Must have RRT credential if hired after 12/31/2010.
• BLS (Basic Life Support) from American Heart Association
• PALS (Pediatric Advance Life Support) from American Heart Association.
Preferred (Not required) • NRP (Neonatal Resuscitation Program)
• ACLS (Advance Cardiac Life Support) From American Heart Association.

Pay Transparency

The hourly rate range for this position is $40.17 – $52.44. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.