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The Pharmacy Systems Specialist will be responsible for monitoring, maintaining, and troubleshooting pharmacy automation and technology systems throughout the organization. Incumbents in this role serve as the main point of contact for all pharmacy medication management systems, including ADC, BCMA and Codonics. The Pharmacy Systems Specialist facilitates all training, installation and maintenance of systems, and works to develop new and improved ways of utilizing technology to streamline pharmacy processes and operations. He/She is also responsible for drug procurement and delivery to off-site clinics.Essential Duties:Facilitate training, installation, maintenance, and overall use of medication management tools (ie. ADC, BCMA, Codonics,) throughout the organization.Responsible for all clinic drug procurement.Responsible for drug delivery to off-site clinics.Recommend procedural, workflow and policy changes as appropriate.Develops, updates and maintains training documents where applicable.Set up files to ensure that all project information is appropriately documented and secured.Troubleshoots issues with ADC, BCMA, Codonics as well as downtime procedures.Develop new and unique ways to improve operations of the technology in pharmacy and to create new opportunities.Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and /or resolve the problems.Work independently with minimal instruction to prioritize and organize work assignments and/or projects.Understands LEAN process and partners with interdisciplinary team to design systems that enable better efficiency and improved.Escalate issues appropriately and expeditiously to appropriate individuals.Accepts extra duties upon request and completes in a timely and high quality manner.Maintains a positive relationship with onsite peers, technical support staff, administrative staff, and healthcare professionals within the facility.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduation from accredited Pharmacy Technician School ProgramReq 2 years Hospital In-Patient Facility experience.Req Experience with and proficient use of medication management systems (including ADC, BCMA and Codonics).Req Individual should be able to communicate and interact effectively with a variety of healthcare professionals.Req Demonstrate excellent customer service behavior.Req Organization/time management skills.Req Excellent analytical, problem-solving, planning and evaluation skills.Preferred Qualifications:Required Licenses/Certifications: Req Pharmacy Technician (CA DCA) Registration with California State Board of Pharmacy (Technician).Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Program Coordinator is responsible for providing clerical, administrative, analytical support and assistance to the administrative team consisting of director, manager and/or physicians. He/she performs operational analysis to determine the administrative needs of the department. This positon will serve as a knowledgeable point of contact for incoming communications in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities. The Program Coordinator will organize data analysis for the program using data from the organization. The coordinator will be responsible for completing reports daily, weekly, monthly and/or annually to showcase the growth and benefits of the program across the organization. This will include team data reports and productivity. It is expected that the coordinator will be dedicated to the mission of our work and will take independent initiative to ensure all work is completed on time.Responsible for providing analytical /clinical support and assistance to the Provider and service line management team, including but not limited to assisting with all aspects of patient care, scheduling and coordinating the outpatient clinic, patient appointments, follow up visits and surgery scheduling. This individual will also assist with operational analysis, such as the scheduling post-surgical patient care appointments, and organizing an efficient case flow of the clinic’s scheduling and determining the administrative needs for the service line. The Program Coordinator must have excellent communication, interpersonal, organizational and analytical skills. This position will serve as a knowledgeable point of contact for incoming communications from Referring providers, Patients, faculty, staff members and/or external constituencies specializing in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in patient care. The coordinator will organize and manage data analysis for the service line using data from the organization. The coordinator will also assist the multidisciplinary team in managing the care of patient’s through all phases of in-take and evaluations listed by acting as a liaison between the clinic and the referring physicians. Additionally, this person will also coordinate calendars and priorities throughout the day as well as independent and collaborative projects as needed.Essential Duties:Provides administrative support in the development, implementation, and promotion of service line function.Serves as a principal liaison between Referring providers , faculty and staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and clinical issues; may facilitate meetings, special projects, and problem resolution.Coordinates activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of service line objectives.Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.Collects and analyzes data; prepares schedules and special reports; maintains program/project records and statistical information.May perform specialized activities of a programmatic nature in direct support of the accomplishment of service line objectives and protocol.May supervise and train lower level staff, student employees as appropriate.Ensure technology is used correctly for all operations.Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor’s Degree Degree in a related field.Req 2 years In a related field.Req Ability to manage multiple projects.Req Knowledge of Principles and practices of office management, modern office equipment and software applications.Req Requires effective written and oral communications, judgment and tact and a broad understanding of policy and procedures.Req Ability to show strong attention to detail.Req Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)   The annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYUnder the supervision of the RN, the Critical Care Room Technician assists the RN in patient care procedures and activities. Checks equipment maintains supply levels, maintains/organizes utility rooms and assures and checks the availability of emergency equipment, supplies, trays, and carts, restocking them if needed. Transports patients for procedures, transfer, or discharge. Performs 12-Lead EKG timely and effectively and when needed. Sets-up rooms for admissions and removes and clean soiled equipment after patient discharge or transfer. Performs unit secretary/monitor tech role. Demonstrates and promotes compliance with infection control, legal and safety standards. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good verbal and nonverbal skills to achieve service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the Charge RN for daily work assignment and to the Nursing Manager/Director for overall work performance.Assists RN in turning, positioning and ambulating patients. Prepares patients for examination. Assists the RN in setting up equipment and trays for emergency procedures.Always assures patient privacy.Assists RN with use of Central Line Necessity stamp to ensure compliance for infection central standards.Assumes responsibility for own professional development and practice.Correctly interprets cardiac rhythms, reviews and validate alarms. Communicates to the RN significant rhythm changes.Correctly utilizes the patient charge system daily. Stamps patient charge cards daily and assures all emergency trays, carts and supplies are charged.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.In collaboration with the Lead/charge RN, communicates and coordinates patient room assignment. Keeps logbook complete and updated.Organize, monitor, and maintain availability of supplies, oxygen tanks, emergency supplies.Keeps accurate inventory of essential equipment and instruments. Keeps utility rooms and hallways organized and free from clutter. Send broken equipment for repair and maintenance.Performs 12-Lead EKG competently and timely. Lead placement being accurate and utilizing equipment according to standards, policy, and procedures. Sending tracing to Cardio- Diagnostics and places copy in patient’s chart. Identifies the patient and explains procedures.Responds to unit Code Blue. Performs CPR as needed.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Stocks, organizes, and set-up patient rooms. Obtaining appropriate equipment for various admissions.Supports the unit team by promoting unity and teamwork among co-workers by maintaining a positive attitude and positive working relationships.Transports patients for admission, procedure and discharge by gurney or wheelchair. Transports medications except narcotics, laboratory specimens and blood products as requested by the nursing staff.Under the supervision of the RN, accurately transcribes physician orders in a timely manner.Effectively and accurately enters orders in the computer system, prints and files reports as required.Education
Minimum (Required) High School or GED

Work Experience
Preferred (Not required) Prefer minimum of one-year recent experience in an acute care hospital.

Licenses and Certifications
Minimum (Required)
• Must have Basic Arrhythmia Certification.
• Must have Medical Terminology Certificate within 6 months of hire.
• Must successfully complete and maintain BLS certification

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $21.00 – $25.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

A clinically competent, registered, professional nurse who utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care to patients. Services provided are for acutely ill patients with medical/surgical diagnoses or maternal child health, which are the primary reasons for admission. Functions as a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs nursing care for patients with complex, multisystem needs. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.Minimum Education:
Associate’s Degree Nursing Graduate of nursing program

Minimum Experience:
1 year Acute care experience
Current RN experience in assigned area of Nursing
A registered nurse with current RN experience in the specific service or department.

Minimum Skills:
Possess basic computer skills, required

Required Certifications:
Registered Nurse – RN (CA Board of Registered Nursing)
Basic Life Support (BLS) Healthcare Provider from American Heart Association

Preferred Education:
Bachelor’s Degree Nursing BSN

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $48.41 – $76.69. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYThe purpose of the Case Coordinator position is to support the physician and interdisciplinary team in the provision of patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction while managing the cost of care and providing timely and accurate information to payers. The role integrates and coordinates utilization management, care facilitation, and discharge planning functions. The Case Coordinator is accountable for a designated patient caseload and plans effectively in order to meet patient needs, manage the length of stay, and promote efficient utilization of resources. Specific functions within this role include: facilitation of pre-certification and payer authorization processes, facilitation of the collaborative management of patient care across the continuum, intervening as necessary to remove barriers to timely and efficient care delivery and reimbursement, application of process improvement methodologies in evaluating outcomes of care support and coaching of clinical documentation efforts and serving as a clinical resource for coders, ensuring that documentation accurately reflects severity of illness and intensity of service coordinating communication with physicians.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESActively participates in clinical performance improvement activities.Applies approved InterQual criteria to monitor appropriateness of admissions and continued stays and documents findings based on department standards.Assist in the compilation of physician profile data regarding LOS, resource utilization, denied days, cost, case mix index, patient satisfaction, and quality indicators.Assists in the collection and reporting of financial indicators including case mix, LOS, cost per case, excess days, resource utilization, readmission rates, denials, and appeals.Collaborates and communicates with multidisciplinary team in all phases of discharge planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, teaching, and ongoing evaluation.Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated caseload; monitors the patient’s progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective; facilitates the following on a timely basis: completion and reporting of diagnostic testing, completion of treatment plan and discharge plan, modification of plan of care, as necessary, to meet the ongoing needs of the patient, communication to third-party payers and other relevant information to the care team, assignment of appropriate levels of care, completion of all required documentation in Affinity GUI screens and patient recordsCollaborates/communicates with external case managers.Collects delay in service data and data for specific performance and/or outcome indicators as determined by the director.Communicates with Financial Counselor to facilitate covered day reimbursement certification for assigned patients. Discusses payer criteria and issues on a case-by-case basis with clinical staff and follows up to resolve problems with payers as needed.Completes utilization management for assigned patients.Coordinates/facilitates patient cares progression throughout the continuum.Documents relevant discharge planning information in the Affinity GUI System according to department standards.Ensures that all elements critical to the plan of care have been communicated to the patient/family and members of the health care team and are documented as necessary to ensure continuity of care.Ensures/maintains plan consensus from patient/family, physician, and payer.Facilitates transfer to other facilities.Identifies at-risk populations using approved screening tool and follows established reporting procedures.Initiates and facilitates referrals to the Home Health Liaison for home health care, hospice, and medical equipment and supplies.Issues Notices of Non-coverage per hospital policy.Manages all aspects of discharge planning for assigned patients.Meets directly with patient/family to assess needs and develop an individualized plan in collaboration with the physician.Monitors all transfer DRG’s.Monitors length of stay (LOS) and ancillary resource use on an ongoing basis. Takes actions to achieve continuous improvement in both areas.Perform 100% UR Review on all Medicare One-Day admissions.Proactively identifies and resolves delays and obstacles to discharge.Refers appropriate cases for social work intervention based on department criteria.Refers cases and issues to physician advisor in compliance with department procedures and follows up as indicated.Seeks consultation from appropriate disciplines/ departments as required to expedite care and facilitate discharge.Uses data to drive decisions and plan/implement performance improvement strategies related for assigned patients, including fiscal, clinical, and patient satisfaction data.Uses quality screens to identify potential issues and forwards information to the PI department.Utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues.Works collaboratively and maintains active communication with physicians, nursing, and other members of the multidisciplinary care team to effect timely, appropriate patient management.Education
Minimum (Required) Bachelor’s degree in nursing

Licenses and Certifications
Minimum (Required)
• A current RN licensure in the State of California is required.
• Must successfully complete and maintain BLS certification.
Preferred (Not required) Professional certification as a case manager preferred.

Pay Transparency

The hourly rate range for this position is $48.41 – $76.69. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYReporting to the Central Service Team Lead, this position is responsible for maintaining and delivering appropriate quantities of supplies, carts, equipment, bins and trays within the hospital. This position requires a working knowledge of hospital’s current inventory practices; restocking exchange carts, bins, and trays; cleaning and decontamination techniques; and maintenance of all Central Service equipment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAbility to resolve emergencies related to the acquisition and distribution of supplies and equipment as needed. Is aware of the location of all products within the facility.Assist with the entering of patient charges, answering department phones, duplication and distribution of reports, and ordering/pickup of rental equipment.Act as relief for Central Service Charge Tech position.Dispense and deliver products and equipment requested by verbal, written and telephone requisitions. This may include the transportation of trays with medication; and/or sharps. Products will be delivered to the floor and put away under supervision of a charge nurse/nurse.Flexibility required in work schedule, hours, and shifts.Maintain all supply bins and shelving to ensure appropriate product labels are properly placed and reflect current product/manufacturer information.Maintain crash cart and outdate log monthly.Maintains professional work habits by organizing workload, setting priorities, and completing assignments in a timely manner; utilizing resources appropriately; complying with department program standards; and adapting well to change.Perform monthly rounding to ensure carts are being appropriately maintained.Perform routine cleaning of all supply bins located in the equipment room.Perform routine equipment maintenance and cleaning of medical equipment for Central Service.Performs other work-related duties as assigned.Promotes a positive and safe work environment by maintaining good relations with management personnel, peers, and hospital staff; by attending department meetings; by supporting the hospital and its goals, policies, and management decisions; by adhering tothe hospital dress code; by maintaining an awareness of hospital infection control, body mechanics and safety policies; by recertification in safety on an annual basis; and by maintaining confidentiality regarding work-related matters, identifying and reporting barriers to departmental effectiveness, recommending constructive problem solving methods.managing time; demonstrating flexibility in work assignments; and active participation as a team member.Refer all problems, unusual requests, or incidents to Central Service Lead and/or manager atthe time of occurrence.Replenish all exchange carts, bins, trays, and kits. Proficient on all carts, i.e., assistance withreplenishment unnecessary.Responsible for understanding and participating in the organization-wide Quality Improvement Program through orientation, education, departmental and inter-departmental quality control, improvement, and quality planning activities.Through continuing education, maintains up-to-date knowledge in Central Service and Materials Management.Utilize the AIMS tracking system to track all Central Service equipment in the facility,including the uploading and downloading of patient census information and any corrections to the data baseEducation

Preferred (Not required) High school diploma or equivalent.

Work Experience

Preferred Minimum two years materials/inventory experience required; in a healthcare setting preferred.

POSITION SUMMARYPerforms necessary work to disassemble, clean, assemble, sterilize, store, and dispense / deliver / restock equipment and supplies according to prescribed procedure and aseptic techniques. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAssemble all instrument procedure trays, packs, supply/case carts following prescribed manner.Assist to assign priority to emergency requisitions/requests and issue required supplies and equipment based on knowledge of procedures requested.Assist to maintain standards of operation consistent with or to exceed regulatory requirements and recommendations.Demonstrates and promotes compliance to infection control, legal, and safety standards.Disassemble and clean procedure trays and instruments using appropriate products and automatic equipment following the prescribed procedures. Check instruments for correct operation and condition and replace instruments as required to complete a tray.Dispense and deliver products requested by verbal, written or telephone requisitions.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Maintain assigned work areas and equipment in a clean, safe, organized condition to maintain required standards for processing sterilized and clean materials and equipment.Obtain, complete and submit all inter and intra departmental forms following prescribed procedures.Performs other related duties as required in an accurate and timely manner.Responsible for understanding and participating in the organization-wide Performance.Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Sterilize instruments, equipment, linen and supplies using various types of sterilizers following correct procedures for the type of item being sterilized.Completes appropriate documentation and verify that sterilization requirements are met.Education
Minimum (Required) High School Diploma or equivalent

Work Experience

Preferred (Not required)
Minimum of two years’ work experience with aseptic techniques and procedures preferred.

Licenses and Certifications
Minimum (Required) CRCST – Certified Registered Central Service Technician

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $23.69 – $30.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

A clinically competent, registered, professional nurse who utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care to patients. Services provided are for acutely ill patients with medical/surgical diagnoses or maternal child health, which are the primary reasons for admission. Functions as a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs nursing care for patients with complex, multisystem needs. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.Minimum Education:
Associate’s Degree Nursing Graduate of nursing program

Minimum Experience:
1 year Acute care experience
Current RN experience in assigned area of Nursing
A registered nurse with current RN experience in the specific service or department.

Minimum Skills:
Possess basic computer skills, required

Required Certifications:
Registered Nurse – RN (CA Board of Registered Nursing)
Basic Life Support (BLS) Healthcare Provider from American Heart Association

Preferred Education:
Bachelor’s Degree Nursing BSN

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $48.41 – $76.69. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req 1 year in a health care settingReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Required Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $21.00 – $30.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Medical Call Center Customer Service Senior Manager, oversees and holds 24-hour/7 days a week accountability the Student Health Contact Center customer service operation and serves as the primary point of contact for all information regarding student health including access to Student Health’s services and programs. Plans, schedules, develops, and monitors electronic, voice, text, email and web-based communication information systems, emergency response alarms and paging system. Manages the Contact Center staff, oversees payroll and budget development. Plans, schedules, develops and monitors medical call center telephone answering and patient appointment scheduling at the Access Center. Manages cross-functional teams assigned by the Access Center Director. Has direct responsibility for ensuring task execution, personnel administration, and operational oversight/management. Provides leadership and direction with proven results. Assists in development and implementation of key performance indicators (KPIs) and quality metrics to assess and measure customer service performance. Conduct regular and systematic monitoring of customer service interactions, including phone calls, emails, chat sessions, and other communication channels. Identify root causes of service quality issues and work with Senior Leadership to implement corrective actions. Establishes productivity and quality standards and tracks team performance.Manages the Student Health Contact Center customer service operation and serves as the primary point of contact for all information regarding student health including access to Student Health’s services and programs. Plans, schedules, develops, and monitors electronic, voice, text, email and web-based communication information systems, emergency response alarms and paging systems. Manages the Contact Center staff, oversees payroll and budget development.Essential Duties:Oversees and holds 24-hour/7 days a week accountability the contact center customer service operation and the delivery of services to clients. Organize and communicate program priorities and performance standards and assesses operations. Plans and conducts quality assurance reviews and recommends changes as appropriate. Develops and maintains automated or manual system and procedures to facilitate program operations..Under direction of Senior Leadership, implements plans meant to improve operational efficiency and effectiveness.Manages all traffic and scheduling functions of Student’s Health contact center.Establishes productivity and quality standards and tracks team performance.Manages staff assigned to center operations. Recommends organizational structure, reporting relationships and staffing needs based on program goals. Responsible for hiring, promotional and salary decisions in accordance with standard policy and procedures. Provides performance appraisals and management for staff.Develops, reviews and implements operational policies and procedures to support strategic goals of the department. Develops protocols, procedures and describes processes for each team. Emergency Response/ Recovery: required to report to duty in accordance with the organization’s and university’s Emergency Operations Plan and/or the department’s emergency response/ recovery plans. Responsible for continuous training and monitoring the updates on the emergency operations plan of the organization.Initiates surveys and other qualitative methods to evaluate and measure overall contact center utilization, staff performance, workflow, satisfaction and effectiveness.Monitors provider master schedules and registration databases.Develops and manages contact center budgets. Negotiates contracts with vendors. Generates and distributes monthly reports for clients and billing purposes. Analyzes expenditures for trends, and recommends budgetary and resource allocations. Provides financial status reports as requested.Monitors and serves as point person for technology needs such as emergency alarms, paging systems etc. and recommends technology updates when necessary.Serves as a key resource for contact center information. Evaluates and researches customer service incidents and takes action to resolve the issues. Responds in writing to client inquiries and/ or complaints. Resolves problems or questions referred by program staff or management.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with the University Public Safety department. Promotes and maintains the standards for security conscious awareness and behavior. Maintains knowledge of crime prevention and suppression programs and services. Ensures dissemination/ distribution of security related information to staff.Assists Senior Leadership in development and implementation of key performance indicators (KPIs) and quality metrics to assess and measure customer service performance. Conduct regular and systematic monitoring of customer service interactions, including phone calls, emails, chat sessions, and other communication channels. Identify root causes of service quality issues and work with Senior Leadership to implement corrective actions.Predicts client behavior, and implements changes to staffing plans or call routing strategies to ensure that call center actions meet business goals and objectives.Develops short- and long-term plans to meet staffing needs.Collaborate with training teams to develop and implement training programs based on identified quality improvement areas.Performs other duties as assigned.Required Qualifications:Req Bachelor’s Degree In a related field.Req 7 years Experience in customer service (preferably in a healthcare call center environment).Req 3 years Progressive lead/ supervisory experience.Req Knowledge of HIPAA Compliance and various insurance types.Req Demonstrated excellent interpersonal, organizational, verbal and written communications skills. Ability to multi‐task, implement applications, policies and establish efficient workflow systems. Knowledge of patient admissions, insurance billing and communications systems.Req Knowledge of medical terminology, health plans, third‐party payor, ACD reporting and MS office software.Req Skills: Demonstrated ability and knowledge in analysis, assessment/ evaluation, budget development and control, clinical documentation, coaching, conflict resolution, counseling, customer service, human resources process and employment, interpretation of policies, project management, training and development, scheduling, problem identification and resolution, management.Req Excellent verbal and written communication skills, organization and planningReq Ability and knowledge to use the following machine/ equipment: calculator, computer, photocopier, fax, telephone, word processor.Preferred Qualifications:Pref Master’s degree In a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.