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POSITION SUMMARYReporting to the Central Service Team Lead, this position is responsible for maintaining and delivering appropriate quantities of supplies, carts, equipment, bins and trays within the hospital. This position requires a working knowledge of hospital’s current inventory practices; restocking exchange carts, bins, and trays; cleaning and decontamination techniques; and maintenance of all Central Service equipment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAbility to resolve emergencies related to the acquisition and distribution of supplies and equipment as needed. Is aware of the location of all products within the facility.Assist with the entering of patient charges, answering department phones, duplication and distribution of reports, and ordering/pickup of rental equipment.Act as relief for Central Service Charge Tech position.Dispense and deliver products and equipment requested by verbal, written and telephone requisitions. This may include the transportation of trays with medication; and/or sharps. Products will be delivered to the floor and put away under supervision of a charge nurse/nurse.Flexibility required in work schedule, hours, and shifts.Maintain all supply bins and shelving to ensure appropriate product labels are properly placed and reflect current product/manufacturer information.Maintain crash cart and outdate log monthly.Maintains professional work habits by organizing workload, setting priorities, and completing assignments in a timely manner; utilizing resources appropriately; complying with department program standards; and adapting well to change.Perform monthly rounding to ensure carts are being appropriately maintained.Perform routine cleaning of all supply bins located in the equipment room.Perform routine equipment maintenance and cleaning of medical equipment for Central Service.Performs other work-related duties as assigned.Promotes a positive and safe work environment by maintaining good relations with management personnel, peers, and hospital staff; by attending department meetings; by supporting the hospital and its goals, policies, and management decisions; by adhering tothe hospital dress code; by maintaining an awareness of hospital infection control, body mechanics and safety policies; by recertification in safety on an annual basis; and by maintaining confidentiality regarding work-related matters, identifying and reporting barriers to departmental effectiveness, recommending constructive problem solving methods.managing time; demonstrating flexibility in work assignments; and active participation as a team member.Refer all problems, unusual requests, or incidents to Central Service Lead and/or manager atthe time of occurrence.Replenish all exchange carts, bins, trays, and kits. Proficient on all carts, i.e., assistance withreplenishment unnecessary.Responsible for understanding and participating in the organization-wide Quality Improvement Program through orientation, education, departmental and inter-departmental quality control, improvement, and quality planning activities.Through continuing education, maintains up-to-date knowledge in Central Service and Materials Management.Utilize the AIMS tracking system to track all Central Service equipment in the facility,including the uploading and downloading of patient census information and any corrections to the data baseEducation

Preferred (Not required) High school diploma or equivalent.

Work Experience

Preferred Minimum two years materials/inventory experience required; in a healthcare setting preferred.

POSITION SUMMARYPerforms necessary work to disassemble, clean, assemble, sterilize, store, and dispense / deliver / restock equipment and supplies according to prescribed procedure and aseptic techniques. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAssemble all instrument procedure trays, packs, supply/case carts following prescribed manner.Assist to assign priority to emergency requisitions/requests and issue required supplies and equipment based on knowledge of procedures requested.Assist to maintain standards of operation consistent with or to exceed regulatory requirements and recommendations.Demonstrates and promotes compliance to infection control, legal, and safety standards.Disassemble and clean procedure trays and instruments using appropriate products and automatic equipment following the prescribed procedures. Check instruments for correct operation and condition and replace instruments as required to complete a tray.Dispense and deliver products requested by verbal, written or telephone requisitions.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Maintain assigned work areas and equipment in a clean, safe, organized condition to maintain required standards for processing sterilized and clean materials and equipment.Obtain, complete and submit all inter and intra departmental forms following prescribed procedures.Performs other related duties as required in an accurate and timely manner.Responsible for understanding and participating in the organization-wide Performance.Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Sterilize instruments, equipment, linen and supplies using various types of sterilizers following correct procedures for the type of item being sterilized.Completes appropriate documentation and verify that sterilization requirements are met.Education
Minimum (Required) High School Diploma or equivalent

Work Experience

Preferred (Not required)
Minimum of two years’ work experience with aseptic techniques and procedures preferred.

Licenses and Certifications
Minimum (Required) CRCST – Certified Registered Central Service Technician

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $23.69 – $30.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

A clinically competent, registered, professional nurse who utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care to patients. Services provided are for acutely ill patients with medical/surgical diagnoses or maternal child health, which are the primary reasons for admission. Functions as a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs nursing care for patients with complex, multisystem needs. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.Minimum Education:
Associate’s Degree Nursing Graduate of nursing program

Minimum Experience:
1 year Acute care experience
Current RN experience in assigned area of Nursing
A registered nurse with current RN experience in the specific service or department.

Minimum Skills:
Possess basic computer skills, required

Required Certifications:
Registered Nurse – RN (CA Board of Registered Nursing)
Basic Life Support (BLS) Healthcare Provider from American Heart Association

Preferred Education:
Bachelor’s Degree Nursing BSN

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $48.41 – $76.69. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req 1 year in a health care settingReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Required Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $21.00 – $30.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Medical Call Center Customer Service Senior Manager, oversees and holds 24-hour/7 days a week accountability the Student Health Contact Center customer service operation and serves as the primary point of contact for all information regarding student health including access to Student Health’s services and programs. Plans, schedules, develops, and monitors electronic, voice, text, email and web-based communication information systems, emergency response alarms and paging system. Manages the Contact Center staff, oversees payroll and budget development. Plans, schedules, develops and monitors medical call center telephone answering and patient appointment scheduling at the Access Center. Manages cross-functional teams assigned by the Access Center Director. Has direct responsibility for ensuring task execution, personnel administration, and operational oversight/management. Provides leadership and direction with proven results. Assists in development and implementation of key performance indicators (KPIs) and quality metrics to assess and measure customer service performance. Conduct regular and systematic monitoring of customer service interactions, including phone calls, emails, chat sessions, and other communication channels. Identify root causes of service quality issues and work with Senior Leadership to implement corrective actions. Establishes productivity and quality standards and tracks team performance.Manages the Student Health Contact Center customer service operation and serves as the primary point of contact for all information regarding student health including access to Student Health’s services and programs. Plans, schedules, develops, and monitors electronic, voice, text, email and web-based communication information systems, emergency response alarms and paging systems. Manages the Contact Center staff, oversees payroll and budget development.Essential Duties:Oversees and holds 24-hour/7 days a week accountability the contact center customer service operation and the delivery of services to clients. Organize and communicate program priorities and performance standards and assesses operations. Plans and conducts quality assurance reviews and recommends changes as appropriate. Develops and maintains automated or manual system and procedures to facilitate program operations..Under direction of Senior Leadership, implements plans meant to improve operational efficiency and effectiveness.Manages all traffic and scheduling functions of Student’s Health contact center.Establishes productivity and quality standards and tracks team performance.Manages staff assigned to center operations. Recommends organizational structure, reporting relationships and staffing needs based on program goals. Responsible for hiring, promotional and salary decisions in accordance with standard policy and procedures. Provides performance appraisals and management for staff.Develops, reviews and implements operational policies and procedures to support strategic goals of the department. Develops protocols, procedures and describes processes for each team. Emergency Response/ Recovery: required to report to duty in accordance with the organization’s and university’s Emergency Operations Plan and/or the department’s emergency response/ recovery plans. Responsible for continuous training and monitoring the updates on the emergency operations plan of the organization.Initiates surveys and other qualitative methods to evaluate and measure overall contact center utilization, staff performance, workflow, satisfaction and effectiveness.Monitors provider master schedules and registration databases.Develops and manages contact center budgets. Negotiates contracts with vendors. Generates and distributes monthly reports for clients and billing purposes. Analyzes expenditures for trends, and recommends budgetary and resource allocations. Provides financial status reports as requested.Monitors and serves as point person for technology needs such as emergency alarms, paging systems etc. and recommends technology updates when necessary.Serves as a key resource for contact center information. Evaluates and researches customer service incidents and takes action to resolve the issues. Responds in writing to client inquiries and/ or complaints. Resolves problems or questions referred by program staff or management.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with the University Public Safety department. Promotes and maintains the standards for security conscious awareness and behavior. Maintains knowledge of crime prevention and suppression programs and services. Ensures dissemination/ distribution of security related information to staff.Assists Senior Leadership in development and implementation of key performance indicators (KPIs) and quality metrics to assess and measure customer service performance. Conduct regular and systematic monitoring of customer service interactions, including phone calls, emails, chat sessions, and other communication channels. Identify root causes of service quality issues and work with Senior Leadership to implement corrective actions.Predicts client behavior, and implements changes to staffing plans or call routing strategies to ensure that call center actions meet business goals and objectives.Develops short- and long-term plans to meet staffing needs.Collaborate with training teams to develop and implement training programs based on identified quality improvement areas.Performs other duties as assigned.Required Qualifications:Req Bachelor’s Degree In a related field.Req 7 years Experience in customer service (preferably in a healthcare call center environment).Req 3 years Progressive lead/ supervisory experience.Req Knowledge of HIPAA Compliance and various insurance types.Req Demonstrated excellent interpersonal, organizational, verbal and written communications skills. Ability to multi‐task, implement applications, policies and establish efficient workflow systems. Knowledge of patient admissions, insurance billing and communications systems.Req Knowledge of medical terminology, health plans, third‐party payor, ACD reporting and MS office software.Req Skills: Demonstrated ability and knowledge in analysis, assessment/ evaluation, budget development and control, clinical documentation, coaching, conflict resolution, counseling, customer service, human resources process and employment, interpretation of policies, project management, training and development, scheduling, problem identification and resolution, management.Req Excellent verbal and written communication skills, organization and planningReq Ability and knowledge to use the following machine/ equipment: calculator, computer, photocopier, fax, telephone, word processor.Preferred Qualifications:Pref Master’s degree In a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Acute inpatient hospital experience as RNReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Specialty Certification Specialty Certification Specialty certification preferredRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association *Required for Departments: Intensive Care, Step-down, Telemetry. RNs without prior telemetry or critical care experience will be required to obtain ACLS within 180 days or by the end of orientation, whichever is sooner.The hourly rate range for this position is $44.00 – $95.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About OSASThe Office of Student Accessibility Services (OSAS) is the unit on campus responsible for ensuring equal access to the University setting for students with disabilities. This is done through OSAS team members assessing and approving appropriate and reasonable accommodations and services. OSAS serves undergraduate, graduate and professional students, both on campus and on-line. Reporting directly to the Center Supervisor, the Testing Services Coordinator serves as the first point of contact on behalf of the OSAS Testing Center and provides direct support to students, faculty and staff.About the opportunityThe TESTING SERVICES COORDINATOR (FIXED TERM) will be fully engaged in carrying out the day-to-day operations and quality assurance for the Center, including direct involvement in monitoring academic integrity standards. This individual may indirectly oversee graduate-level student staff and non-student exam proctors, and may at times serve as a reader or scribe for students approved for such accommodations.Given the unique needs of the populations OSAS serves, the individual in this role should be able to communicate effectively across a wide range of populations (e.g. faculty, academic department contacts, students, University and Division staff, as well as the OSAS staff), recognize and provide basic assistance to students in distress, exhibit solid judgment in raising issues to professional staff and leadership, maintain professionalism in the face of challenging communications, maintain accuracy and productivity in high demand workload and fast paced times, and assist with emergency response as needed.As this is time-sensitive work, with multiple concurrent processes, and varying levels of intensity in the Center, the individual in this role should be able to manage and shift between multiple competing priorities, work independently, collaborate effectively, and demonstrate flexibility to meet the needs of the Center on a day-to-day basis. The individual in this role should have highly effective skills in the areas of communication, organization, attention to detail, adaptability, productivity, ability to “think on your feet,” project management, prioritization, and problem-resolution.The Office of Student Accessibility Services is a highly collaborative team, with a culture of high achievement. It is important that the Testing Coordinator have the willingness to help out with a variety of duties as needed, and the desire to contribute positively to the team dynamic.This is a FIXED TERM position with an anticipated start date of March 31, 2025 and anticipated end date of May 16, 2025.Duties include: Provide informational support to students, faculty and campus contacts by serving as the front line contact regarding accommodated testing processes, basic database questions, and general guidance on policies and procedures within the Center, and OSAS in general. Interact with confidential information, understand legal and ethical compliance issues within the Center, possess and use discretion and good professional judgment; demonstrate ability to provide excellent customer service while also maintaining a commitment to policies and practices of the department and University.Update and maintain student file information in department database (AIM). Protect privacy of student information (according to FERPA guidelines)Efficiently and accurately respond to inquiries (phone, email and in-person) based on policies and practices of the Testing Center/OSAS. Screen and forward calls/messages and emails to appropriate staff. Make referrals to other campus offices as appropriate. Help manage general Testing Center email account.Participate in student check-in/check-out for testing at the Center; participate in test preparation.Maintain clean and orderly reception and testing spaces. Maintain office equipment, supplies, and security measures. Routine clerical tasks and assist Center Supervisor as needed.General office work (coping, scanning, filing, phone calls, emails, records management).Front desk coverage at OSAS main office and Testing Center for staff lunch breaks, as well as planned and unplanned Receptionist time off, meetings, or other commitments.May assist with notetaking services.May assist with Alt Text conversion assistance.Other projects as needed.Application Procedure:  Please include a cover letter with your CV/resume.  It can be added to the application at the same time/place you add your CV/resumeEssential skills:In addition to the description above, the successful candidate will demonstrate:Adeptness with basic office software (Microsoft Office Suite), email (Outlook), and internet. Comfort and ability to learn department database (AIM) to access student records and make confidential case notes if/as needed.Conduct basic math calculations related to start and end times for tests (with or without reasonable accommodations).Ability to scribe legibly for students if needed, and ability to articulate clearly when serving as a reader for students, if needed (with or without reasonable accommodations).Ability to manage competing priorities, as well as “ebbs and flows” in traffic. In addition, the successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.Preferred Education/Experience:Bachelor’s degree in relevant field preferred.Experience working in higher education, preferably student affairs or similar function.Experience working with students with disabilities, preferably in higher education.Experience working in a testing center in a college setting.The hourly rate range for this position is $24.96 – $26.33. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.#LI-MN1 Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Student personnel administration

The USC Keck School of Medicine – Alzheimer Therapeutic Research Institute (ATRI), located in San Diego, California is an academic institute comprised of an expert panel of scientific collaborators committed to advancing the development of new treatments for Alzheimer’s Disease (AD) through innovative clinical trials.Incumbent will provide oversight to the progress of clinical trials at study sites, and ensure that they are conducted, recorded, and reported in accordance with the protocol, Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), and the applicable regulatory requirement(s).  Duties will include but are not limited to:Conduct onsite and remote monitoring for assigned clinical sites and co-monitor visits. Review Investigator Site Files, study data, perform IP reconciliation, review Informed Consent Forms, and other monitoring visit activities.Confirm sites are following GCP, regulatory requirements, study protocol, and ATRI policies. Work with sites to document deviations from standard procedures.Review study data, issue and resolves queries. Review inclusion and exclusion criteria for study participants. Conduct monitor review of eCRFs. Ensure participant safety and protocol compliance.Act as main point of contact for assigned clinical sites.Thorough understanding of study protocol and manuals.Work closely with Lead Clinical Monitor/Lead CRA to escalate site compliance issues.Participate in monitoring activities to achieve study milestones.Utilize internal and study specific software and tools.Assist in training new monitors on study specific or onsite procedures as needed.Participate in sponsor, internal, and regulatory audits as needed.Participate in eTMF filing efforts as needed.Experience in AD research is preferred.Up to 50% travel may be required.Location:  San Diego, CAThe hourly rate range for this position is $42.91 – $51.94. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Monitoring of clinical trials and medical terminology. Knowledge of the drug development process.Thorough knowledge of ICH guidelines and Good Clinical Practices (GCP). Understanding of FDA regulations pertaining to Good Clinical Practices.Thorough knowledge of local and/or country’s regulation pertaining to clinical trials and monitoring.

Collects delinquent consumer loans and other loan portfolios such as studentloans, commercial loans, real estate loans and credit cards.Contacts debtors with delinquent account(s) by telephone or in writing and records the results. Initiates skip tracing efforts on debtors through credit reporting agencies and/or through proprietary software. Reviews delinquent loans and conducts internal investigation for potential issues prior to contacting debtor.Responds to incoming inquiries or requests by telephone and/or electronic mail from other Credit Union branches and Credit Union members.Reviews and coordinates potential repossessions in collaboration with Sr. Collector and prepares notices to debtor such as Notice of Default and Deficiency Balance Notices.Provides counseling on repayment options including payment arrangement and/or loan workout/loan modification. Collaborates with Sr. Collector if loan workout/loan modification and/or deferment deemed necessary. Follows up and monitors payment arrangement once it has been established.Recommends uncollectable accounts for review, charge-off and legal action.Assists with ordering field calls, follows up on impound notices and provides assistance to members in regards to add-on insurance issues.Recommends credit cards and line of credits for revocation and processes holds on shares.Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.Compensation:The hourly rate range for this position is $23.95- 25.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Why USC Credit Union is a great place to work:Medical through USC Network, Blue Cross, and Kaiser: https://employees.usc.edu/medical/Dental: https://employees.usc.edu/dental/Vision: https://employees.usc.edu/vision/Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/Tuition reimbursement: https://employees.usc.edu/tuition-benefits/Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/Other generous perks and discounts: https://employees.usc.edu/perks/Fight on!Minimum Education:
High school or equivalent

Minimum Experience:
1 year

Minimum Field of Expertise:
Previous related experience in a banking/financial, credit union or collection
agency setting handling consumer loans. Knowledge of credit and collection
terminology and functions.
Ability to communicate orally and in writing with members.

Preferred Education:
Related undergraduate study

Preferred Experience
2 years

Job Title: Family Advocate Reports to: Assistant Director of Family Services and Community Partnerships Division/Department: University Relations/School for Early Childhood Education Job Location: Los Angeles Direct Reports: None  USC’s School for Early Childhood Education is dedicated to providing comprehensive, high-quality early childhood education services to children and their families in the South Los Angeles area. Founded in 1970 as a teaching school for future early-childhood professionals, the USC School for Early Childhood Education (SECE) seeks to promote school readiness, health/nutrition, mental wellness, and family engagement. Today, our licensed Head Start and Early Head Start centers serve more than 500 infants and preschool children and their parents each year. We are seeking enthusiastic, creative, dynamic, and team-oriented individuals who enjoy fostering a supportive learning environment. Job Overview: This position provides advocacy for families in the community, co-leads with parent representatives, coordinates and staffs the Center Parent Committees Meetings, and takes responsibility for all of the following: child services, health services, tracking comprehensive services, and forms relationships with community agencies and helps create partnerships, and links families to community resources and also complies with agency policies, goals, and objectives. Recruits, certifies and enrolls children into the Head Start and/or the CA State Preschool Programs and assesses each family’s strengths, concerns, and priorities to provide services that improve their prospects of supporting their child through school using a case management methodology.  The Family Advocate will manage a small caseload of families (up to 45) and engage families in activities that support their and their child’s school readiness development. Assist children and families in accessing a broad array of health services, including screenings and referrals, maintenance of immunization schedules, nutrition assessments and follow-ups, mental health, and disability assessments as part of initial screenings, and determination if any mental or physical delays are present. Conducts the Family’s Needs Assessment and Family Partnership Agreements with each currently enrolled family to identify problems and concerns and links families with the appropriate resources and referral systems and services.   Assures completion of all program requirements and is familiar with and follows the Head Start Performance Standards and California State Preschool Regulations, including licensing requirements related to enrollment, health, child rights, and program policies.  Ensure children receive health and dental services and access ongoing, acute, routine health and dental care. Supports the classroom care and supervision of children, as needed, when the class is temporarily understaffed. During this period, the Family Advocate can provide auxiliary series, such as food preparation, set up, and clean up, that allow the available teaching staff to supervise the children adequately. Establish and maintain outreach and recruitment to ensure the assigned Head Start and State Preschool sites are fully enrolled with eligible children. Monitor attendance to ensure children are actively involved in the program. Responsible for working with teachers, site supervisors, family Service coordinators, and other support staff to help families make choices and decisions that will respond to each family’s unique culture, roles, values, strengths, and beliefs. The position is grant-funded and contingent on continued funding. Qualifications/Skills Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized. Knowledge of Head Start Performance Standards. Minimum of 6 months of experience monitoring, entering, and tracking data. Minimum of 6 months of casework management. Experience networking with community partners. Bilingual: English/Spanish. CPR & First Aide Certificate (may be obtained after applying but before starting). Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values. Educational Requirements:  AA or BA degree in Human Development, Social Work, or a related field 12 units of child development Obtain a Family Development Credential within a year of employment Physical Requirements: Must be able to climb stairs, reach, bend, lift 10-30 pounds, crawl, kneel, stoop, twist, grasp with hands and fingers, use arms and legs, walk, and climb ladders if applicable. Pre-Employment Requirements Physical exam TB test Background/fingerprint clearance MMR and Tdap vaccinations, CPR Child Abuse Mandated Reporter Training Must provide proof of vaccination for Covid-19 The hourly rate range for this position is $23.00 – $24.74. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Administrative support services