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The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs.Essential Duties:Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical RecordEnsure all patients are checked-in hospitals systemsObtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating proceduresEnsure all documents are obtained and scanned at time of registration as requiredExplain hospital policies regarding insurance benefits, personal items and valuablesCollects and records patient payments and completes ledgers for all check and cash paymentsEnsure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD SignatureAppropriate language is identified and selected in ADT and correct language documents are obtained and scanned.Receive patient valuables and place in safe according to hospital policyEnsure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systemsTransfusion Free Policy is followedVerify and document insurance eligibility and confirm and document benefitsObtain and or assure verify pre-certifications and authorizations are in placeUtilize both hospital and professional registration information systems. Completes all fields as required.Ability to request financial LiabilityMaintain Accuracy Score above 89%Assist Manager/Supervisor with other duties as assignedRequired Qualifications:Req High school or equivalent Or equivalent evidence in file required.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology.Req In depth knowledge of Cerner, most insurance types, and basic computer programs.Req Demonstrate excellent customer service behavior.Preferred Qualifications:Pref 1 year Hospital experience.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYUnder the direction of the Director of Imaging and Department Manager, coordinates the Mammography services within the Radiology Department by providing supervision and technical support. Provides the appropriate and efficient day-to-day technical operation in the delivery of mammography procedures that meet or exceed the customer’s needs and requirements. Meets MQSA standards. Participates in interventional mammography procedures. Applies good interpersonal and communication processes utilizing verbal and non-verbal skills to achieve organizational goals of customer satisfaction and a positive work environment. Also works as a Diagnostic Technologist in the Radiology Department.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESDemonstrate job performance consistent with the mission, vision and core values of USC Arcadia Hospital.Ensures appropriate tracking and correlation of pathology/radiology reports.Oversees mammography follow up, including adequate communication, for women receiving additional views, biopsies, and ultrasound exams.Provide support and education to women receiving breast care services.Work with the Cancer Registry to educate patients.Responsible for compliance with Joint Commission, MQSA and state Mammography regulations.Assures compliance with safety and infection control standards.Responsible for safe operation and maintenance of mammography equipment.Works collaboratively with patients, physicians, technologists, and clerical staff to achieve optimal patient care outcomes.Education
Minimum (Required)
• High School Diploma
• Graduate of an approved school of Radiologic Technology.

Work Experience
Minimum (Required)
• Knowledge of MQSA Standards
• Must possess experience and capabilities as determined by the director to be adequate, preferable not less than 5 years.

Licenses and Certifications
Minimum (Required)
• California Certified Radiology Technologist (CRT); certification by American Registry of Radiologic Technologists (ARRT) and state in Mammography.
• Must successfully complete and maintain BLS certification.

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $49.44- $62.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

RN-First Assistant-Cardiothoracic and Robotics SurgeryRN-First Assistant-Cardiothoracic and Robotics Surgery

POSITION SUMMARYUnder the supervision of the RN, the Emergency Room Technician assists the RN and/or physician in patient care procedures and activities. Checks equipment, maintains supply levels, maintains/organizes utility rooms and checks emergency carts, restocking them if needed. Transports patients for admissions, procedures or discharge. Performs 12-Lead EKG effectively and when needed. Demonstrates and promotes compliance with infection control, legal and safety standards. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good verbal and non-verbal skills to achieve service goals of customer satisfaction and a positive work environment. ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the shift lead RN for daily work assignments and to the Nursing Manager/Director for overall work performance. Assists RN in turning, positioning and ambulating patients. Prepares patients for examination. Sets-up and assists in suturing, immobilization, cast application, splinting, dressing, and other procedures. Assures patient privacy at all times. Assumes responsibility for own professional development and practice. Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships. Obtains urine specimens from patients and correctly identifies specimen per policy and procedure. Organize, monitor, and maintain availability of supplies, oxygen tanks, emergency supplies. Keeps accurate inventory of essential equipment and instruments. Keeps utility rooms and hallways organized and free from clutter. Notifies Biomed of broken equipment for repair and maintenance. Utilizes equipment tracking log for equipment leaving the department. Performs 12-Lead EKG competently and timely. Lead placement being accurate and utilizing equipment according to standards, policy and procedures. Sends tracing to Cardio-Diagnostics and places copy in patient’s chart. Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities. Stocks, organizes, and set-up patient rooms. Ensures room, bed and bedside table is clean, free of clutter, waste or contamination prior to placing new patient in area. Supports the unit team by promoting unity and teamwork among co-workers by maintaining a positive attitude and positive working relationships. Transports patients for admission, procedure and discharge by gurney or wheelchair. Works with Triage Nurse in Triage Tech role to facilitate patient flow through the department. Demonstrates Next Generation of Care attributes when dealing with internal and external customers to enhance patient satisfaction. Consistently at greeter role when not assisting a patient. Job Requirements:

Education
Minimum (Required) High school diploma or equivalent

Work Experience

Preferred (Not required)
• Prefer minimum of one-year recent experience in an acute care hospital or Emergency Room.
• Previous acute experience preferred.

Licenses and Certifications
Minimum (Required)
• Must obtain Current California State phlebotomy certification within 6 months of hire. Out of state phlebotomy certification will be accepted pending California State certification within the first six months of hire.
• Must have EMT certification.
• Must successfully complete and maintain BLS certification.
• Obtain/Posses current Mgmt of Assaultive Behavior Certification; can obtain within 6 months of hire

Pay Transparency

The hourly rate range for this position is $21.00 – $25.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

POSITION SUMMARYUnder the supervision of the RN, the Emergency Room Technician assists the RN and/or physician in patient care procedures and activities. Checks equipment, maintains supply levels, maintains/organizes utility rooms and checks emergency carts, restocking them if needed. Transports patients for admissions, procedures or discharge. Performs 12-Lead EKG effectively and when needed. Demonstrates and promotes compliance with infection control, legal and safety standards. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good verbal and non-verbal skills to achieve service goals of customer satisfaction and a positive work environment. ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the shift lead RN for daily work assignments and to the Nursing Manager/Director for overall work performance. Assists RN in turning, positioning and ambulating patients. Prepares patients for examination. Sets-up and assists in suturing, immobilization, cast application, splinting, dressing, and other procedures. Assures patient privacy at all times. Assumes responsibility for own professional development and practice. Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships. Obtains urine specimens from patients and correctly identifies specimen per policy and procedure. Organize, monitor, and maintain availability of supplies, oxygen tanks, emergency supplies. Keeps accurate inventory of essential equipment and instruments. Keeps utility rooms and hallways organized and free from clutter. Notifies Biomed of broken equipment for repair and maintenance. Utilizes equipment tracking log for equipment leaving the department. Performs 12-Lead EKG competently and timely. Lead placement being accurate and utilizing equipment according to standards, policy and procedures. Sends tracing to Cardio-Diagnostics and places copy in patient’s chart. Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities. Stocks, organizes, and set-up patient rooms. Ensures room, bed and bedside table is clean, free of clutter, waste or contamination prior to placing new patient in area. Supports the unit team by promoting unity and teamwork among co-workers by maintaining a positive attitude and positive working relationships. Transports patients for admission, procedure and discharge by gurney or wheelchair. Works with Triage Nurse in Triage Tech role to facilitate patient flow through the department. Demonstrates Next Generation of Care attributes when dealing with internal and external customers to enhance patient satisfaction. Consistently at greeter role when not assisting a patient. Job Requirements:

Education
Minimum (Required) High school diploma or equivalent

Work Experience

Preferred (Not required)
• Prefer minimum of one-year recent experience in an acute care hospital or Emergency Room.
• Previous acute experience preferred.

Licenses and Certifications
Minimum (Required)
• Must obtain Current California State phlebotomy certification within 6 months of hire. Out of state phlebotomy certification will be accepted pending California State certification within the first six months of hire.
• Must have EMT certification.
• Must successfully complete and maintain BLS certification.
• Obtain/Posses current Mgmt of Assaultive Behavior Certification; can obtain within 6 months of hire

Pay Transparency

The hourly rate range for this position is $21.00 – $25.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication as directed by physician. Schedules diagnostic tests ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.As an integral part of the Department, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. The Licensed Vocational/Practice Nurse utilizes the nursing process to provide therapeutic care to varied patient populations and their families. Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication, and prescription management as directed by physician. Schedules diagnostic tests and surgeries as ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Must be highly flexible, enthusiastic, have a proactive approach, excellent interpersonal and communication skills, work efficiently under pressure and work efficiently in a team environment. Must be comfortable with computers. Must be willing to travel throughout the Keck Medicine of USC Community (on campus, satellite practices) to cover practice integrations, vacations, illnesses, holidays, and leave of absences. Hours may vary depending on assignments. Performs other duties as assigned.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules diagnostic tests and surgeries as ordered by the physician as needed.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flowPerforms basic administrative duties.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs and documents accordingly in the EMR.Implants an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organizes pharmacy refill request for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Triages patients in person and over the telephone.Records patient information in chart//EHR according to regulatory standards.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Vocational Nursing ProgramReq Ability to communicate effectively in English both verbally and in writing.Req Demonstrate excellent customer service behavior.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Familiarity with word processing, Microsoft Outlook, Cerner, and navigate the intranetPreferred Qualifications:Pref 2 years Experience in an acute care or ambulatory care, or surgical setting.Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req LVN – Intravenous Therapy Certification (CA DCA) Must be obtained within 90 days of hire.The hourly rate range for this position is $28.00 – $47.75. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Staff RNStaff RN

The Assistant Nurse Manager, in collaboration with and under the direction of the Department Nurse Manager, is accountable for ongoing leadership and operations of the assigned area(s) and for nursing care safety and quality. The Assistant Nurse Manager uses sound human resource and budget principles to guide the daily provision of nursing services to patients and families. The Assistant Nurse Manager participates in organizational and unit-based quality improvement activities and provides input on standard of care. The Assistant Nurse Manager supports comprehensive patient and family services through effective participation with the interdisciplinary team..Essential Duties:1. Collaborates with the Department Nurse Manager to provide leadership for nursing staff and the interdisciplinary patient care team to support high quality care of patients and families (as evidenced by increased patient satisfaction, decreased HAI, staff conversation records/disciplines, incident report follow ups completed in a timely manner and other measures as applicable). a. Acts as a role model and steward to the shared vision, mission, values, and service excellence standards of the organization and the Department of Nursing, demonstrating application of the Professional Practice Model. b. Instill the Keck values in staff and holds them accountable to the standards set for service excellence and the professional practice of nursing. c. Maintains positive and collaborative professional relationship with peers, management, physicians and patients/families to ensure patient-centered care. d. Shares responsibility for nursing process and outcomes, providing staff performance coaching for process and quality improvement, including the development of action plans through shared-governance committees/councils. e. Encourages staff to provide input and make decisions supported by evidenced-based practice to improve patient and family care and the work environment. f. Provide opportunities to Involves staff in projects, conferences, professional certification, and educational advancement that encourage and provide professional growth and development. g. Oversees performance management, including developing individualized action plans to support staff development to meet or exceed quality, performance and organizational goals. h. Promotes cohesive work teams and constructive conflict resolution, actively supporting intra- and inter-professional teamwork, within the department. i. Maintains knowledge of federal, state and local regulatory requirements that impact clinical services and professional practice to ensure efficient quality of care is provided and is in compliance with established organizational goals. j. Maintains clinical competence (serve as Super user as needed) k. Addresses quality of care concerns and Intervenes to ensure a safe environment for patients and staff up to and including comprehensive review of reportable events. l. Supervises care provided by maintaining high visibility and accessibility to patients/families and staff in the clinical area(s) through purposeful staff and patient rounding with timely follow-up on quality, performance and behavioral issues. m. Monitors staff compliance with bedside reporting. n. Information for patients and staff is delivered in a manner that is supportive, timely, and understandable. o. Provides coverage for department manager in addition to coverage for other departments in their absence. p. Timely completion of incident report follow ups (SRMs)2. Collaborates with the Department Nurse Manager to provide the personnel, workplace, and technology resources necessary for the provision of safe, high Department quality patient and family care (as evidenced by competencies completed, staff satisfaction, completion and improvement of audits, decreased staff delinquencies and other measures as applicable). a. Oversees daily department operations in collaboration with the department leadership team, staff, and interdisciplinary stakeholders to include the supervision and coordination of patient assignments based on staff competency and level of acuity. b. In collaboration with departmental shared-governance committees, utilize the departmental staff engagement survey to develop actions plans to improve the workplace. c. Provides input to Department Nurse Manager for additional, different, and/or new personnel, workplace, and technology resources. d. Assists with recruitment, personnel selection and conduct interviews. Submits new hire / transfer paperwork as well as prepares orientation schedules for full-time, part-time, per diem and contract staff. Also validates, monitors, and evaluates orientation process in collaboration with educator/CNS. e. Conducts timely 90-day and annual evaluations for staff -and participate in staff interviews, setting clear staff performance expectations, including the administration of first step progressive discipline and up to the second step in collaboration with the Department Nurse Manager. f. Monitors the adequacy of supplies and equipment necessary for patient care, adjusting the par level and advocating for additional supplies when needed. g. Provides input to the technology resources available for patient care, seeking staff input during the decision making and selection processes, as well as during ongoing use. h. Demonstrates reflective leadership and uses self appraisal, performance appraisal, Department Manager input, and peer review to assist with professional development. i. Maintains membership in at least one professional organization, participating on key practice issues. j. Maintains all records and oversees the completion by staff of mandatory competencies to meet regulatory requirements, ensures on-going adherence, and monitors for compliance in collaboration with Educator. k. Monitors compliance with clinical documentation and quality reports to include but not limited to narcotic counts, hand-hygiene compliance, HAI, medication errors, etc and conduct timely follow-up as needed. l. Ensures timely completion of all employee work related injury reports and follow through to completion. m. Participate and respond to Code Triage.3. Collaborates with the Department Nurse Manager with the application of new knowledge and innovation to advance improvements at the department level (as evidenced by staff satisfaction scores, staff involvement in meetings and quality committees and other measures as applicable). a. Provides constructive input and contributes to department and organizational planning as it relates to education programs, in-services, meetings, committees, and professional initiatives. b. Leads staff meetings and/or shift huddles as directed by Nurse Manager. c. Shares responsibility for the outcomes of quality improvement initiatives, contributes to improvement efforts, and champions change by identifying obstacles and requesting resources for effective improvement programs. d. Utilizing the JUST culture and in collaboration with department manager, review and investigation events identified through reporting system and provide staff education and / or performance management up to written disciplinary action as needed. e. Contribute towards staff awareness of departmental and organizational updates and changes by ensuring that daily huddle boards are updated and assisting department manager with preparation of the departmental weekly updates. Contributes to policy and procedure development and updates. f. Plans and coordinates with Nurse Educator/CNS the educational classes/courses required for the department, including but not limited to annual skills, department skills, point-of-care and competency validation testing. g. Supports staff participation in continuous improvement efforts and facilitates their contribution. h. Makes a measurable commitment to personal professional development in order to adapt effectively to ongoing change and coach and mentor staff to do the same.4. Collaborate with the Department Nurse Manager to effectively manage the department operating budget, identifies and recommends capital expenditures, and plans new programs or services (as evidenced by HPPD, decreased overtime and doubletime, decreased missed meals and completion of DSR/variance report and other measures as applicable). a. Evaluates the efficiency of department daily operations and supports cost-effective resource utilization and financial outcomes through the monitoring of meal periods, incidental overtime, contract hours and compliance with organizational and departmental attendance and punctuality standards. Keeps Department Manager aware of trends and ensure performance management (up to written disciplinary action) as needed. b. Ensures adequate daily staffing and department schedules are managed within budgetary standard. Authorizes overtime or scheduling changes as needed. c. Prepares, approves and posts final schedule in collaboration with Nurse Manager. d. Approves vacation schedule in accordance with departmental and organizational standards. e. Coaches and mentors department staff to make cost effective decisions and use resources prudently as it relates to supplies, scheduling practices and compliance with organizational and departmental timekeeping standards. f. Accurately and efficiently completes daily edits in Kronos to assure compliance with organizational and department standards. g. Facilitates the management of patient flow with admissions, discharges and/or transfers. h. In partnership with department manager will review and ensure accuracy of charge reconciliation.5. EMPLOYEE PARTNERSHIP SURVEY a. Shows improvement in unit participation in the annual Employee Partnership Survey (Press Ganey). b. Shows improvement in unit overall Partnership Score (Press Ganey).6. QUALITY AND SAFETY (compared to UHC benchmark as applicable) a. CLABSI b. CAUTI c. HAPU d. Patient Falls e. Core Measures7. PATIENT EXPERIENCE a. HCAHPS Score – Communication with Nurses b. HCAHPS Score – Response of Hospital Staff c. HCAHPS Score – Hospital Environment: Quietness d. HCAHPS Score – Pain Management e. HCAHPS Score – Communication About Medications f. HCAHPS Score – Discharge InformationPerforms other duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN).Req 3 years Acute care nursing experience as a registered nurse.Req Strong critical and strategic thinking, analytical and planning skills.Req Organization/time management skills.Req Excellent communication skills.Req Values diversity and team work.Req Demonstrates integrity; is ethical in conduct and decision thinking.Req Demonstrates initiative, creativity and flexibility and is tolerant of change and ambiguity.Req Demands accountability of self and others.Req Proficient computer skills in Microsoft Office as well as Internet access and utilization.Preferred Qualifications:Pref Master’s degree Nursing Master’s Degree in Nursing or in progress, strongly preferred* Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing.Pref Specialty CertificationRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing) Valid California RN License.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.