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The Social Worker (LCSW) is responsible for assessment, treatment planning and provision of social work services to patients, families, groups and the interdisciplinary team. The LCSW social worker also provide supervision for graduate master level students as assigned and supervision of MSW employees requiring supervision for all clinical activities. Provides psychosocial services in individual, family, and group formats.Essential Duties:Psychosocial Assessment – to be completed in a timely manner, using theoretical knowledge of human behavior, psychosocial factors having an impact on treatment outcome and an understanding of potential ethical/risk issues.Clinical intervention – to include supportive counseling with patients and families, linkage and referral to community agencies and services, facilitating family conferences, helping families to cope with difficult decisions, i.e. hospice, DNR, placement. Assist families with communicating their concerns to the patient’s physicians. Work collaboratively with Case Managers on discharge planning issues. Provide group facilitation and program development.Triage/ Management of clinical caseload – demonstrate the ability to identify high risk situations, effectively manage caseload, and balance referrals, high risk admissions and ongoing patient care, requesting assistance from colleagues or manager as needed.Legal and ethical standards – to be incorporated into all clinical assessments and interventions, i.e. suspected abuse or neglect, Tarasoff duty to warn, conservatorship, patient rights. Employee must adhere to all Tenet Policies, Procedure and Practices in the area of Social Services.Documentation – to be completed per policy i.e. Interdisciplinary Plan of Care, Education Form, Advance Health Care Directive follow up form and Social Services Progress NotesIn service – given to other hospital staff regarding the psychosocial issues of patient care. i.e. Lunch and LearnsSocial Service reports– to be provided in a timely manner, i.e. PAS numbers, Case assignment by SW, Absence Approval requests, etc.Quality Improvement – participates in the development, monitoring and analysis of process and outcome indicators for the improvement of patient careMaintains competencies for hospital, age specific and job specific standards of careOther duties as assigned this can include Social Work Month activities, cancer specific support groups and educational programs for patients families, staff and volunteersPerforms other duties as assigned.Required Qualifications:Req Master’s degree Social Work from an accredited graduate school of social work.Req 2 years Experience in a medical setting.Req 1 year Experience within a cancer setting.Req Ability to communicate effectively in English both verbally and in writing.Req Demonstrate excellent customer service behavior.Req Excellent analytical, problem-solving, planning and evaluation skills.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Able to function independently and as a member of a team.Req Demonstrates excellent verbal and written communication skills.Req Committed to excellence in patient care and customer service.Preferred Qualifications:Required Licenses/Certifications: Req Licensed Clinical Social Worker – LCSW (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Social Worker (LCSW) is responsible for assessment, treatment planning and provision of social work services to patients, families, groups and the interdisciplinary team. The LCSW social worker also provide supervision for graduate master level students as assigned and supervision of MSW employees requiring supervision for all clinical activities. Provides psychosocial services in individual, family, and group formats.Essential Duties:Psychosocial Assessment – to be completed in a timely manner, using theoretical knowledge of human behavior, psychosocial factors having an impact on treatment outcome and an understanding of potential ethical/risk issues.Clinical intervention – to include supportive counseling with patients and families, linkage and referral to community agencies and services, facilitating family conferences, helping families to cope with difficult decisions, i.e. hospice, DNR, placement. Assist families with communicating their concerns to the patient’s physicians. Work collaboratively with Case Managers on discharge planning issues. Provide group facilitation and program development.Triage/ Management of clinical caseload – demonstrate the ability to identify high risk situations, effectively manage caseload, and balance referrals, high risk admissions and ongoing patient care, requesting assistance from colleagues or manager as needed.Legal and ethical standards – to be incorporated into all clinical assessments and interventions, i.e. suspected abuse or neglect, Tarasoff duty to warn, conservatorship, patient rights. Employee must adhere to all Tenet Policies, Procedure and Practices in the area of Social Services.Documentation – to be completed per policy i.e. Interdisciplinary Plan of Care, Education Form, Advance Health Care Directive follow up form and Social Services Progress NotesIn service – given to other hospital staff regarding the psychosocial issues of patient care. i.e. Lunch and LearnsSocial Service reports– to be provided in a timely manner, i.e. PAS numbers, Case assignment by SW, Absence Approval requests, etc.Quality Improvement – participates in the development, monitoring and analysis of process and outcome indicators for the improvement of patient careMaintains competencies for hospital, age specific and job specific standards of careOther duties as assigned this can include Social Work Month activities, cancer specific support groups and educational programs for patients families, staff and volunteersPerforms other duties as assigned.Required Qualifications:Req Master’s degree Social Work from an accredited graduate school of social work.Req 2 years Experience in a medical setting.Req 1 year Experience within a cancer setting.Req Ability to communicate effectively in English both verbally and in writing.Req Demonstrate excellent customer service behavior.Req Excellent analytical, problem-solving, planning and evaluation skills.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Able to function independently and as a member of a team.Req Demonstrates excellent verbal and written communication skills.Req Committed to excellence in patient care and customer service.Preferred Qualifications:Required Licenses/Certifications: Req Licensed Clinical Social Worker – LCSW (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About USC & the USC Capital Campus The University of Southern California (USC) is a leading private research university. The university offers exceptional students a world-class education with highly ranked programs in virtually every field — from cinema to the sciences — as well as unparalleled research, internship, and professional opportunities in a wide array of organizations including nonprofits, Fortune 500 companies and global businesses.Located in Washington, D.C., USC’s Capital Campus – launched in April 2023 – brings USC’s constellation of schools, centers and institutes together with the brightest minds in our nation’s capital to prepare and develop strong leaders and forge critical partnerships to address our most pressing challenges and opportunities.  Washington, D.C., offers unparalleled opportunities for our experts, researchers and students to learn and listen, connect and share views on the national stage.The OpportunityThe Director of Academic Programs, USC Capital Campus will lead the implementation and management of academic programs at the USC Capital Campus, beginning with designing, developing and implementing the brand-new USC First Semester in Washington, D.C. program. This first-semester experience will allow freshmen who are selected as Spring Admits at USC’s University Park Campus to begin their time as USC students in the Fall semester while taking a unique curriculum that covers basic General Education requirements while immersing them in the vibrant and influential city of Washington, D.C.The Director of Academic Programs will manage all aspects of the First Semester program including:Working with the Office of the Vice Provost for Academic Programs to finalize program curriculum and offerings;Hiring local adjunct faculty to teach program courses, and working with the schools to coordinate participation from USC faculty;Student recruitment and selection;Planning and executing the program’s experiences, including “move-in,” orientation, field trips, alumni engagement opportunities, and other enrichment experiences outside of the classroom;Working with the Admissions, Enrollment, Registrar, and Academic Programs departments  to ensure the program follows university policies and processes;Managing the program’s budget; developing the program website and marketing materials;Fostering community, collaboration, and personal, academic, and professional growth;Hiring and supervising program staff;Measuring program success by establishing an ongoing assessment planThe Director will also be expected to develop strong relationships and collaborate closely with USC schools as they develop their own academic programs to take place at the Capital Campus. The incumbent will be a trusted thought-partner and service provider, ensuring that all USC schools and students have the best academic experience at the USC Capital Campus.This position will be based at USC’s Capital Campus in Washington, D.C.  and reports to the Executive Director, USC Capital Campus.Key responsibilities:Administration and Management: Responsible for overseeing the day-to-day operations of the program. This includes ensuring the program’s smooth execution, coordinating activities and events, managing the program’s budget, and timely communication with students and stakeholders.Faculty Leadership & Collaboration: This position will be directly responsible for identifying and hiring local adjunct faculty in collaboration with schools. This position will also collaborate closely with faculty across USC’s schools to ensure they and their programs are set up for success, brainstorm ideas for new programs, and provide exceptional customer service to faculty at the Capital Campus.Student Support & Enrichment: Develop and implement programs and initiatives that enrich the experiences of the students participating in the First Semester program, and that provides students with a distinctive academic experience. Manage relationships with USC’s housing provider, Metro’s UPASS program, and local universities to ensure the best possible experience for students. Stakeholder Collaboration: Collaborate effectively with a diverse set of stakeholders, including faculty, staff, and students.Qualifications:Doctoral or terminal degree in education or other relevant field. Master’s degree in a relevant field and 4+ years of relevant work experience may be substituted.Two or more years of experience supervising staffProven track record of developing enriching, positively-reviewed, and financially sustainable academic programs and initiativesEvidence of a commitment to equity and inclusion.Excellent interpersonal and communication skills.Demonstrated ability to collaborate effectively with diverse stakeholders, including faculty, undergraduate students, academic leadership, academic staff, and industry staff.In addition, the successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.Application Procedure: Please include a cover letter with your CV/resume.  It can be added to the application at the same time/place you add your CV/resume.The annual base salary range for this position is $x – $160,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.#LI-MN1 Minimum Education: Master’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 7 years
Minimum Field of Expertise: Directly related program management experience. Expert knowledge of field, teaching experience and/or active in research. Ability to manage sponsored projects and fundraise.

The Account Representative provides administrative support to the Consolidated Billing Office (CBO). Provide support, data entry, research and projects in assigned unit. Work as a member of the billing team to provide smooth operational flow resulting in optimum customer (internal and external) satisfaction and effective/efficient processes. Ensures that all related documents are accurately sorted and separated to ensure the appropriate billing needs and processes are addressed according to a complex set of guidelines for each client and/or payor. This position may be If Assigned to Payment Posting: Prepare and reconcile payment batches, input payment data, review reports for accuracy, makes corrections as necessary. The Account Representative will maintain consistent productivity standards as appropriate for their unit as well as maintain an average of 90% (score of 9.0) or better on Quality ReviewsEssential Duties:Collects and audits patient charge slips and reports. Obtains missing information, such as charge slips, patient demographics and insurance information.Assigns CPT-4 and ICD-9CM codes to medical services and diagnoses. Enters charge data into billing system. Verifies the accuracy of data entered. Mails insurance claims and patient statements. Prepares attachments, such as Explanation of Benefits copies, for secondary billing.Generates routine computer reports and/or printouts.Review and correct minor claim errors identified in front-end claim editor. Makes charge corrections as requested by coders and collectors.Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes reports.Verify insurance eligibility for assigned clinics. Registers patients into data system as necessary. Assists the department with insurance related projects for revenue collections.Reviews missing charges as identified in data system. Contacts department or providers to obtain missing information to clear missing charge.Reviews Explanations of Benefits from third party payors to determine if payment was made correctly and if denials can be re-billed. Obtains missing information, such as charge slips, patient demographics and insurance information.Prepares and reconciles payment batches accurately. Corrects errors or problems. Inputs data into billing system. Monitors reports for accuracy. Processes all forms of payments, including cash, checks and credit cards. Enters payment data into billing system and adjusts financial class to process balance of invoice.Provides assistance and guidance to the billing staff in resolving payment-related issues. Notifies supervisor of ongoing problemsPrepares deposits. Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes batch report.Performs other related duties as assigned or requested.Required Qualifications:Req High school or equivalentReq 2 years 2 to 3 years’ experience in medical billing, coding, charge entry.Req Working knowledge of CPT & ICD-9 and ICD-10.Req Experience with Computerized billing systems, Computer Peripheral Equipment, Fax, Personal Computer, Photocopier, and Scanning, and laws governing charging and collection efforts.Req Knowledge of compliance, cost reimbursement, and insurance negotiating procedures.Req Ability to maintain confidentiality of sensitive information. Ability to recognize, evaluate, solve problems, and correct errors.Req Ability to deal courteously with patients and the public.Req Skill in establishing and maintaining effective working relationships with medical/office staff, insurance, organizations and the public.Req Excellent verbal and written communication skills.Req Ability to multi-task in a fast paces environment, prioritize projects and work independently with attention to detail.Req Demonstrate a high level of professionalism, customer service and interpersonal skills and operate under strict confidentiality.Preferred Qualifications:Pref Working knowledge of Medicare, Medi-Cal/Caid, HMO, PPO, Commercial and Private Pay preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To maintain a clean, attractive, and safe hospital environment for patients, staff, and visitors through a systematic application of cleaning procedures.Essential Duties:Maintains established orderliness, cleaning, and safety standards set by the department.Complies with proper patient room cleaning policies.Properly dispose of: • Trash • Empty Container • Packing Boxes • Biohazard / Medical Waste • HIPAA Information • Biohazard • Pharmaceutical • Batteries • And any other hospital-generated wastePractices Infection Control Standards/RequirementsScrubs, refinishes, burnishes, and cleans carpets/chairs in public, ancillary, patient, surgical, and office areas of the facilityDusts, mops, and cleans public, ancillary, patient, surgical, and office areas of the facilityCompletes high and low dusting on vertical and horizontal surfaces following departmental proceduresObserves and reports items and equipment in need of repair to appropriate person.Cleans and disinfects all fixtures in public, ancillary, patient, surgical, and office areas of the facilityAccording to Department policy cleans, disinfects, and replenish supplies in restrooms in both public and patient areasRemoves and replaces sharps containers, pharmaceutical, and biohazardous containers according to hospital policyResponsible for documenting performed tasksDemonstrates behavior that supports the USC University Hospital missionAttends required Orientation and Training SeminarsDemonstrates respect and positive interpersonal skills with patients, clients, the public, managers, co-workers – a team playerAny additional duties as assigned.Required Qualifications:Req 6 – 12 months Customer Service experience in a team-oriented, high-volume, fast-paced, guest-centric environment ORReq 6 – 12 months Healthcare Housekeeping, Hotel, or Hospitality experienceReq Ability to read and write Basic English.Req Demonstrate excellent customer service behavior.Req Able to function independently and as a member of a team.Preferred Qualifications:Pref High school or equivalentRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City onlyThe hourly rate range for this position is $17.00 – $28.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient/Guest Relations Representative is available to provide assistance to our patients, their families, visitors and our colleagues with regard to hospital services and resources in the surrounding community. The Representative is the visible resource available to provide direction and assistance in a professional and hospitable manner, while adhering to the Keck Medical Center’s “KNOWN” Service standards as well as patient privacy standards at all times. He/She will also be responsible for upkeep and cleanliness of lobby areas, work stations and patient consultation areas and will also be available to assist escorting patients to scheduled appointments and assisting with wheelchair escorting daily.Essential Duties:Greets our colleagues, our patients, their families and visitors with a kind greeting following the KNOWN Service Standards.Provides accurate directions and assistance to patients going to physician offices and other Health Science Campus buildings.Provide concierge services including, but not limited to driving directions and information regarding resources in the surrounding community; reservation assistance for lodging, transportation and restaurants; assistance with personal services such as entertainment, shopping, flowers and gift requests; arrange for business services such as banking information, faxing and copying services; transport patient luggage as needed ensuring that it is delivered to the correct person; coordinates taxicab voucher requests accurately and in accordance to hospital policy;Participates in Welcome Rounds for all of our new patients following patient experience protocols.Provides accurate information regarding meeting room locations, hospital parking, visiting regulations, cafeteria hours and hospital services.Coordinates the flow of surgical information between physicians and surgical staff and the appropriate patient family members/guests. Distributes pagers to patient families as needed. Accurately records patient family contact information and distribution of pagersCompletes hourly rounds of the lobbies and patient and family resource centers. Ensures that the first floor public spaces are kept in a condition that is appropriate for the facility.Alerts security of any problems and provides information as needed.Coordinates environment of care services. Coordinate with housekeeping staff to ensure that first floor public spaces and first floor restrooms are kept cleaned. Coordinate with engineering to ensure that the lobby is maintained in a manner that ensures a safe environment.Directs any complaints or concerns to the appropriate hospital personnel in an efficient manner.Alerts the marketing department of the presence of any media personnel and directs all vendors to Materials Management in accordance to hospital policy.Provides wheelchairs as requested following hospital policy.Delivers flowers, mail and packages with accuracy.Distributes visitor passes in accordance to hospital policy.Distributes volunteer meal tickets appropriately and in accordance to hospital policy.Maintains professionalism and confidentiality at all times.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 1 year in customer service (preferably in a healthcare facility and/or as a Corporate Concierge setting).Req Excellent public relations.Req Demonstrate excellent customer service behavior.Req Demonstrates excellent verbal and written communication skills.Preferred Qualifications:Pref Associate’s degree Degree in a related fieldPref Bilingual English/Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:1. Determines patient care needs and directs patients accordingly.2. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.3. Prepares patients for examinations. Obtains and records vital signs.4. Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected.5. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes,, mails. Reads and prioritizes incoming mail. Handles or routes as appropriate.6. Ensures that physician orders for medications and treatments are implemented by the appropriate staff.7. Provides coverage/relief for co-workers. Communicates directly with co-workers the status of all patients when providing coverage.8. Assists the physician with exams and procedures.9. Records patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanor.10. Obtains blood sample specimens by venipuncture or capillary methods in response to requests for testing by clinicians, with appropriate consideration for the age of the patient.11. Receives and screens specimens with regard to acceptability as defined by established guidelines.12. Processes, distributes or packages all specimens received.13. Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program.Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year; Combined education/experience as substitute for minimum experience Experience in acute care settingPref Knowledge of medical terminology preferred.Pref Familiarity with word processing, GECB, COR, Cerner, ProSolv, and scheduling software is preferred.Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certification – Job Relevant Current Medical Laboratory Personnel License – NV. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant I, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor surgical procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req Ability to work with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Pref 1 year Experience in outpatient or ambulatory clinic settingRequired Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Cash Posting Specialist will perform under general supervision a variety of tasks related to posting, reconsiderations and adjustments of all payment types to the billing and collection system. This position will perform tasks in a timely and accurate manner in accordance with Billing Office practices, policies, and procedures. This position is responsible for manually posting daily batches of insurance payments to patient accounts as indicated on insurance EOBs. The Cash Posting Specialist will activate electronic batches and monitor exception reports. It is responsible for processing and application of all daily cash receipts, non-cash transactions, A/R adjustments, denials and write offs. It is responsible for ensuring accurate posting of manual checks and manual batches. Posting insurance denials using proper claim adjustment reason codes. Accessing various online portals and clearinghouses to obtain insurance payment and claim information to support the posting. Advise other team members on non-payments, underpayments, and overpayments. Review posted transactions to deposit and bank reconciliations sheets for balancing accuracy. Work closely with Accounting department on cash sheets and other reconciliation reports. Audit insufficient payments on 835 transactions, lockbox and paper remits for appropriate adjustments and denial codes. Distribute daily mail, correspondence and other items to facilitate collections process.Essential Duties:Responsible for posting payments and adjustments accurately at department standard. Responsible for meeting or exceeding monthly quality review. Meets or exceeds monthly productivity standards goal. Posts all payments in a timely and accurate fashion. Complete all adjustment requests and EOB reviews in a timely and accurate fashion. Maintain all batches posted, timely and accurate (both manual and electronic) included but not limited to “suspense accounts” or “unidentified cash”.Technical knowledge of billing guidelines, contracts and reimbursement methodology. Ability to read and interpret 835, EOB and paper remits.Responsible for identifying and copying payments and or correspondences needed to bill additional insurance companies or maximize reimbursement. Processes correspondence within the established timeline of 5 days from receipt. Responsible for balancing, closing and recording all batches.Consistently and efficiently, utilize payer websites, clearing house and other tools available to validate, facilitate and post appropriate A/R payments/adjustments. Works to identify opportunities for improvement and, when appropriate, develop and assist with implementing effective solutions. This includes but not limited to identifying internal and external payor issues. Able to reconcile for multiple entities under the same Tax ID number and within the system. Work in collaboration with other USC entities to resolve A/R related issues, transactions, payments and reconciliation.Monitors discrepancies and makes needed adjustments. Notifies appropriate personnel of trends or problems with specific payers, contracts or fee schedule adherence. Adapts to changes of unusual circumstances, new systems, new process flows, structural changes within the department, promotes cooperation and minimizes disruption to working environment. Works assigned reports in a timely fashion. Responds to e-mails and inquiries timely and professionally.Perform all other duties as assigned.Required Qualifications:Req High school or equivalentReq 2 years Experience in cash application or payment postingReq Experience with 835 and 837 files and understanding EOB.Req Ability to organize and prioritize work to meet strict deadlines.Req Computer skills including Microsoft Excel, Calculator and Word along with payment posting software.Req Demonstrate a strong analytical and math skills.Req Ability to work in a fast pace team environment as well as independently.Req Strong customer service skills.Req Requires excellent communication, customer service and organizational skills.Req Must be detailed oriented.Req Technical knowledge of billing guidelines, contracts and reimbursement methodology.Req Ability to read and interpret 835, EOB and paper remits.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $19.00 – $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Account Representative provides administrative support to the Consolidated Billing Office (CBO). Provide support, data entry, research and projects in assigned unit. Work as a member of the billing team to provide smooth operational flow resulting in optimum customer (internal and external) satisfaction and effective/efficient processes. Ensures that all related documents are accurately sorted and separated to ensure the appropriate billing needs and processes are addressed according to a complex set of guidelines for each client and/or payor. This position may be If Assigned to Payment Posting: Prepare and reconcile payment batches, input payment data, review reports for accuracy, makes corrections as necessary. The Account Representative will maintain consistent productivity standards as appropriate for their unit as well as maintain an average of 90% (score of 9.0) or better on Quality ReviewsEssential Duties:Collects and audits patient charge slips and reports. Obtains missing information, such as charge slips, patient demographics and insurance information.Assigns CPT-4 and ICD-9CM codes to medical services and diagnoses. Enters charge data into billing system. Verifies the accuracy of data entered. Mails insurance claims and patient statements. Prepares attachments, such as Explanation of Benefits copies, for secondary billing.Generates routine computer reports and/or printouts.Review and correct minor claim errors identified in front-end claim editor. Makes charge corrections as requested by coders and collectors.Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes reports.Verify insurance eligibility for assigned clinics. Registers patients into data system as necessary. Assists the department with insurance related projects for revenue collections.Reviews missing charges as identified in data system. Contacts department or providers to obtain missing information to clear missing charge.Reviews Explanations of Benefits from third party payors to determine if payment was made correctly and if denials can be re-billed. Obtains missing information, such as charge slips, patient demographics and insurance information.Prepares and reconciles payment batches accurately. Corrects errors or problems. Inputs data into billing system. Monitors reports for accuracy. Processes all forms of payments, including cash, checks and credit cards. Enters payment data into billing system and adjusts financial class to process balance of invoice.Provides assistance and guidance to the billing staff in resolving payment-related issues. Notifies supervisor of ongoing problemsPrepares deposits. Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes batch report.Performs other related duties as assigned or requested.Required Qualifications:Req High school or equivalentReq 2 years 2 to 3 years’ experience in medical billing, coding, charge entry.Req Working knowledge of CPT & ICD-9 and ICD-10.Req Experience with Computerized billing systems, Computer Peripheral Equipment, Fax, Personal Computer, Photocopier, and Scanning, and laws governing charging and collection efforts.Req Knowledge of compliance, cost reimbursement, and insurance negotiating procedures.Req Ability to maintain confidentiality of sensitive information. Ability to recognize, evaluate, solve problems, and correct errors.Req Ability to deal courteously with patients and the public.Req Skill in establishing and maintaining effective working relationships with medical/office staff, insurance, organizations and the public.Req Excellent verbal and written communication skills.Req Ability to multi-task in a fast paces environment, prioritize projects and work independently with attention to detail.Req Demonstrate a high level of professionalism, customer service and interpersonal skills and operate under strict confidentiality.Preferred Qualifications:Pref Working knowledge of Medicare, Medi-Cal/Caid, HMO, PPO, Commercial and Private Pay preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.