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As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Acute inpatient hospital experience as RN in United StatesReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Surgical Units: ICU and Telemetry experience.Pref Infusion Units: ICU experience.Pref Specialty certificationRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association *Required for Departments: Intensive Care, Step-down, Telemetry. RNs without prior telemetry or critical care experience will be required to obtain ACLS within 180 days or by the end of orientation, whichever is sooner.Req Crisis Prevention Institute Instructor (CPI) (Psychiatry)Req LPS Certification and Credentialing within 90 days of eligibility (Psychiatry)The hourly rate range for this position is $44.00 – $95.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under general supervision of the Sterile Processing Supervisor or Sterile Processing Educator, the Sterile Processing Technician (SPT)II serve with basic knowledge of Sterile Processing techniques/skills and is responsible for decontaminating, operationally checking, assembling, sterilizing, and distributing reusable surgical/clinical instrumentation and implants throughout the organization. Operate Steam (autoclave) and H2O2 (hydrogen peroxide) sterilizers, sonic equipment, automated washers and heat sealers. Store, date, rotate and distribute reusable surgical/clinical instrumentation. All in accordance with department and manufacturer IFU guidelines.Essential Duties:Assemble and package surgical/clinic procedure instrument sets following protocols established by electronic count sheets and manufacturer IFU. Operationally check instrumentation for functionality and cleanlinessDisassemble instruments/equipment, remove gross contamination, manually wash instruments, decontaminate and load automated washers according to manufacturer’s instructions for use (IFU).Operate and maintain sterilization and disinfection equipment according to established protocols and professional standards. Maintain sterilization documentation related to items processed, quality assurance, maintenance, and troubleshooting.Dispense sterile instrumentation to appropriate locations in the Sterile Storage and OR. Maintain sterile inventory through par level maintenance, stock rotation, and quality assurance. Proper distribution of sterile clinic instrumentation..Maintain timely and efficient process flows through communication with outside departments and sterile processing technicians in other assignments. Train and assist other Sterile Processing Technicians in the duties listed above.Troubleshoot and address routine equipment, instrument, and customer issues. Interface with OR, ancillary departments, and other customers to resolve issues. Receive loaner trays via Casechek and communicate with outside companies to help resolve instrument issues.Prepares loads, operates equipment involved in sterilization processes.Must be knowledgeable of and adhere to all SPD policies/procedures/SOPs in performance of duties.Prepares OR case carts and places any missing items on the OR shortage list. Inspects packages for indications of proper sterilization.Obtain knowledge of documentation and logging of information and use of the Censitrac tracking systemMay train or provide guidance or work direction to the Sterile Processing Technician I as needed.Performs all other duties as assigned.Required Qualifications:Req High School or equivalentReq Specialized/technical training Completion of a Sterile Processing Program or an accredited Surgical Technician program. If no completion of program, must have an additional three years of experience as a Sterile Processing Tech.If no completion of program, must have an additional three years of experience as a Sterile Processing Tech.Req 1 year Sterile ProcessingReq Basic knowledge of computer systems including Windows OS, keyboard and mouse operation.Req Ability to operate complex machinery including washers, ultrasonic cleaners, and sterilizers.Req Demonstrated ability to competently perform multiple, complex tasks.Req Knowledge of medical terminologyPreferred Qualifications:Required Licenses/Certifications: Req Sterile Processing Certification Current Certification as a Sterile Processing Technician through an accredited organization (HSPA, CBSPD) or Valid Certified Surgical Tech (CST) or Surgery-Certified Credential (TS-C) from CAAHEP or ABHES certification (Must be maintained by renewal before expiration date).Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $26.39 – $44.88. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Physician Assistant (PA) II is a licensed health professional who practices medicine with the supervision of a physician. The PA II has greater than three years of experience as a PA. The PA II is involved in coordination of care, participates in education, and is closely engaged in clinical practice and patient care management. The PA II will function as a leader of our professional team by communicating, planning, and implementing care directly and with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advanced practice providers. Duties may include obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, counseling patients on preventative care, and ordering medications. The PA II may also be required to perform approved therapeutic or diagnostic procedures based upon patient’s clinical status and document patient preparation and response to procedure(s). The Physician Assistant Practice Agreement will govern PA practice. The PA role includes abiding by rules and regulations of medical staff and PA certifying and regulatory bodies.Essential Duties:Is an expert in obtaining detailed and accurate medical histories from patients; Performs appropriate physical examinations, delineates problems, and records the information.Develops and implements patient management plans, including the coordination of referrals to specialty and social services, the recording of progress notes and the provision of continuity of care.Orders appropriate laboratory, diagnostic and radiographic studies along with indicated procedures. Orders therapies to include PT, OT, ST and Respiratory. Orders consultations with other services and medications.Performs and / or interprets common laboratory, radiological, cardio graphic and other routine diagnostic procedures used to identify pathophysiological processes.May perform(s) procedures based off privileges approved by medical staffHelps with care coordination of the patient with the rest of the team.Provides continuity of care in the management of complex illnesses and injuries under the supervision of a physician.Instructs and counsels patients regarding compliance with prescribed therapeutic regimens, emotional problems of daily living, and health maintenance, especially in the postoperative period; this might also include members of the patient’s family in certain circumstances.Facilitates the referral of patients to other health and social service agencies when appropriate.Ensures billing for services rendered is completed and accurate.Acts as a mentor and/or preceptor to new/student physician assistants within the department or clinicHelp participate or lead quality initiatives, process improvement projects, or research within the department or clinicPerforms other duties as assignedRequired Qualifications:Req Specialized/technical training Graduate from an accredited Physician Assistant Program.Req 3 years 3+ Years Experience RequiredReq Committed to excellence in patient care and customer service.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Organization/time management skills.Req Excellent analytical, problem-solving, planning and evaluation skills.Preferred Qualifications:Required Licenses/Certifications: Req Physician Assistant – PA (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req National Commission on Certification of Physician Assistants (NCCPA)Req Drug Enforcement Administration Current Controlled Substance Course Certificate or obtain within 3 months of hire Drug Enforcement Agency (DEA) Certificate issued by the US Department of Justice for Schedule II-V controlled substances.The annual base salary range for this position is $158,080.00 – $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Escorts patients to x-ray and exam rooms, monitors patient flow, assists physicians with minor clinical procedures including staple removal, suture removal, and wound care. Casting and splinting removal and application as directed by the physician. Supply utilization tracking and ordering, including stocking exam rooms and work stations. Schedules diagnostic tests ordered by the physician as needed. Reviews and codes charge slips, submits insurance claims. Returns patient phone calls. Performs various office and clerical duties. Must work with any and every physician in the unit/department/clinic.Essential Duties:Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services. Schedules appointments with ancillary departments or other care providers as needed. Maintains master calendar for physician(s).Escorts patients to exam rooms, performs vitals and enters all required information in Cerner.Reviews and codes charge slips for patient care services rendered and/or surgeries performed in accordance with department deadlines. Develops supporting documentation for insurance claims and submits claims to insurance carriers.Covers front desk when needed for breaks, lunches, call outs, vacations.Assists physicians with minor orthopedic clinical procedures including staple removal, suture removal, and wound care.Ensures that physician orders for medications and treatments are implemented by the appropriate staff.Submits all workers compensation and HMO requests. Relays disability status to adjusters and nurse case managers.Returns patient phone calls in a timely manner in accordance with departmental policy.Casting and splinting removal and application as directed by the physician.Supply utilization including tracking of supplies used and ordering new supplies in a timely manner in order to keep clinic stocked appropriately.Stocks exam rooms and work stations to ensure all supplies are available prior to clinic times.Checks supplies and medications (if applicable) for expiration dates and disposes of them according to hospital and Joint Commission standards.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Orthopedic Program.Req 6 – 12 months; Combined education/experience as substitute for minimum experience At least 6 months casting experience in a an acute care settingReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref Specialized/technical training Graduate from an accredited Medical Assistant Certificate/Diploma programPref 1 year Preferably a year of experience as a medical assistant in an acute care setting.Pref Spanish language skills.Pref Knowledge of medical terminology.Pref Familiarity with word processing, IDX, AS400 and scheduling software.Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Orthopedic Technologist Certified (OTC) Certification by the National Board for Certification of Orthopedic Technologists OR Registered Orthopedic Technologist (ROT) American Society of Orthopedic ProfessionalsThe hourly rate range for this position is $29.00 – $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Coordinator is a Registered Nurse with recognized leadership abilities and sound clinical skills who will actively assist the Director and/or Manager in coordinating the day-to-day activities of the unit. The Coordinator takes a leading role in activities such as nursing performance improvement, job performance evaluations, staffing, scheduling and working with the directors in the orientation and training of new employeesThe Nurse Clinical Coordinator is a Registered Nurse who provides professional support, planning, coordinating, and facilitating of patient care for radiation therapy, brachytherapy, and gamma knife procedures. This position will ensure compliance with provider orders and established policies and procedures. This RN will collaborate with other healthcare professionals to ensure continuity of care and coordination of a wide variety of patient care services. Responsibilities include coordinating patient communication, patient education, preparing patients and/or caregivers for procedures, identifying opportunities to improve patient care services, and assisting clinic management to identify and develop operational needs.Essential Duties:The practice of the Nurse Clinical Coordinator is to serve as a resource in supporting the clinical practice of the staff RN, to provide direction for unit assistive personnel and health care team members in managing the condition of the patient, and to actively assist the Nurse Manager and Director in coordinating the day-to-day activities.Displays leadership abilities and sound clinical skills.Promotes professional growth and retention of self and unit personnel.Adheres to governing regulations such as hospital policies, Title 22 and JCAHO.Coordinates daily procedure schedule in collaboration with Director of Brachytherapy radiation oncologists.Coordinates patient flow between Pre-Op/Surgery/Recovery Areas within department and assists when neededDemonstrates ability to positively influence other’s behavior by serving as a role model.Supports continuous and ongoing customer satisfaction through the hospital wide service excellence standards.Responsible for obtaining outside records and coordinating pre-op testing, scheduling, and follow up carePositive patient advocate and change agent.Coordinates and integrates department services on an intradepartmental, interdepartmental, as well as, hospital wide level.Facilitates the development of comprehensive plan of care, coordinates services, provides patient and family education and evaluates the effectiveness of interventions.Utilizes policies and procedures to support the RN’s scope of practice.Establishes and maintains performance improvement and quality control activities to support the department, as well as, the hospital.Coordinates the urgent clinical care of patients during clinic visit, as per provider or clinical staff request, with assessment for Evaluation and Treatment Center admission, if needed.Medication refills are managed and triaged, in collaboration with clinical coordinators, within 24 hours, on business days.Orients, trains, and instructs other clinic personnel.Monitors space/resource requirements and utilizes outside resources.Expectation to travel between all radiation oncology locations as needed.Competent in performing all staff duties in clinical area.Performs other duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in NursingReq Organization/time management skills.Req Demonstrate excellent customer service behavior.Preferred Qualifications:Pref Master’s degree Nursing Master’s Degree in Nursing or in progress, strongly preferred *Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing.Pref 1 year Relief charge experience.Pref 1 year At least one (1) year of relief charge experienced preferredRequired Licenses/Certifications: Req Registered Nurse – RN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYA clinically competent, registered, professional nurse who utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care to patients. Services provided are for acutely ill patients with medical / surgical diagnoses or maternal child health, which are the primary reasons for admission. Functions as a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs nursing care for patients with complex, multisystem needs. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the unit Manager and/or the Director of the department.Adherence to identified nursing standards of practice.Annually demonstrates competence in critical behaviors for assigned area.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.IV competency in IV therapy.Must demonstrate competency in medication administration and knowledge prior to administering medications.Responsible for the planning, directing, implementation, and evaluation of each patient. The implementation of nursing care may be delegated by the RN responsible for the patient to other licensed nursing staff, or may be assigned to unlicensed staff, subject to any limitations to their licensure, certification, level of competency, and/or regulation. The RN will direct care provided by the LVN, CNA, nursing student, and/or logistics technician.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Demonstrates the IRAISE values in all professional and patient care interactions.Performs other duties as assigned by Manager / Director / Clinical Lead RN.Job Requirements:

Education
Minimum (Required) Associate degree in nursing
Preferred (Not required) Bachelor’s degree in nursing

Work Experience

Minimum (Required) Possess basic computer skills, required
Preferred (Not required)
• A registered nurse with current RN experience in the specific service or department is preferred.
• Current RN experience in assigned area of Nursing, preferred.
• One-year acute care experience, preferred

Licenses and Certifications
Minimum (Required)
• A current RN licensure in the State of California is required.
• ACLS certification required when appropriate.
• BLS certification required

Pay Transparency

The hourly rate range for this position is $48.41 – $76.69. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Under the direction of the Access Center Leadership, the Lead will serve as the point of contact for the team members, including assigning daily duties, workload balancing, scheduling and leads daily huddles. In addition, the Lead will act as the service recovery contact for any patient/customer matters the lead also answers, screens and directs incoming and outgoing telephone calls for multiple areas within the department, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison Lead will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The lead will be expected to work independently and to lead and assist with various department projects when needed.Essential Duties:1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.2. Strives for first call resolution and demonstrates high level of customer service.3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.5. Exhibits collegial and professional demeanor in all interactions.6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.7. Follows USC/Keck Communications standard and policy.8. Floats as needed to any area within the organization as assigned by Management.9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.10. Other duties as assigned.11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.12. May perform follow up checks with all open pages while on shift and before leaving shift.13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.16. Assists with staff and patient concerns courteously and professionally.17. Utilizes organizationally defined systems to perform patient communication.18. Performs scheduling functions, across multiple clinical sites and clinical divisions as needed, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. Demonstrates and models extensive knowledge of Specialty assignment(s).19. Schedules medical diagnostics and outpatient procedures.20. Creates and maintains medical data and reconciles to patient appointment records.21. Coordinates care with patient coordinators, nurses and physicians to secure appointments, including multiple appointment types, for patients and referring physicians.22. Analyzes multiple schedules to provide adequate access to patients.23. May perform data entry and maintain data bases for bumps and cancellations.24. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility.25. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity. Serves as first point of escalation for Service Recovery forwarded by Level 1 and Level 2 staff members. May escalate to any Supervisor within the Patient Access Center.26. Serves as a key resource for Patient Access Center information27. May assist support and/or Patient Access Center leadership with updates or changes to foundational process, including scheduling protocols, scripting, Master Schedules and training delivery and materials as needed.28. Provides direction, guidance and ad hoc training (as needed) to Level 1 and Level 2 staff, both on campus and remote/work-from-home staff.29. May assist Supervisor(s) with conducting huddles, identifying affinity assignments, reporting needs as identified, appointment conversions and/or any special projects.30. May create and/or maintain data for Provider Master Schedule(s).31. May assist Patient Access Center leadership with staffing planning, staffing projections and staff scheduling to ensure adequate coverage.32. As directed by Patient Access Center leadership, facilitates implementation and communication to staff of security and/or emergency standards.Required Qualifications:Req High school or equivalentReq 3 years Three (3) to five (5)years’ experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required.Req Demonstrated interpersonal skills.Req Strong leadership skills.Req Ability to multi-task.Req Cross trained in multi-specialty areas.Req Knowledge of insuranceReq Excellent verbal and written communication skillsPreferred Qualifications:Pref Associate’s degree Associates’ or Bachelors’ degree in healthcare, business or operations field.Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.Pref 1 year One (1) year of lead experience.Pref Knowledge of HIPPA compliance and various health insurance types preferred.Pref Knowledge of medical terminology strongly preferred.Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.Pref Bilingual: Spanish, Chinese and other languages preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $23.00 – $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYMonitors the health and wellbeing of infants and/or toddlers. Supervises daily charting. Plans and implements appropriate developmental experiences for the infants and communicate with parents concerning their infant and/or toddler. Supervises staff in the classroom and yard.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESProvide supervision and guidance to children in an age-appropriate manner according to the NAEY C accreditation standards.Creates and maintains an appropriate classroom environment which is safe, organized, stimulating, clean and orderly.Keeps accurate records of children’s charts, sign in/out sheets, and maintains daily attendance records and assessments.Reports all suspected illness or accidents to either the Site Supervisor or Director for appropriate action.Develops a caring relationship with children and their parents.Meets with the parents informally to discuss the child’s daily progress.Maintains knowledge in the field of Early Childhood Education or Child Development through continuing education, literature, workshops, or attendance at education in-service programs. (21 hours per year is required)Follows all infection control procedures. Lesson plans are age appropriate and show progression for development (i.e., inside/outside activities).Participates in planning and implementing special events for the Nursery School and hospital.Reports on any maintenance needs to office Attends yearly parent meeting and attends regularly scheduled staff meetings.Provides physical caregiving, diapering, and feeding as needed. Prepares and serves nutritionally balanced snacks and meals.Job requirements

Education
Minimum (Required)
• High School diploma
• Twenty-four postsecondary semester or equivalent quarter units in of Early Childhood Education or Child Development is required, three of these must be in an infant/toddler course.

Preferred (Not required)
Associate of Arts or BA degree in Early Childhood or Child Development is preferred.

Work Experience Minimum (Required)
• Two years’ work experience in a licensed daycare center as an Infant/Toddler caregiver.
• Supervisor training, Health/Safety Communicable diseases class a plus.
• Good oral and written communication and interpersonal relations skills.
• Exceptional patience and empathy.
• Pleasant, gentle, and unhurried demeanor.
• Ability to maintain utmost confidentiality.
• Above average health, stamina, and the physical ability to move quickly bend and lift lightweight furniture and children.

Licenses and Certifications
Minimum (Required)
• Current CPR
• First Aid certificate.

Pay Transparency

The hourly rate range for this position is $21.00 – $24.66. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients.As an integral part of the multidisciplinary team of the Pasadena Clinic, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting with an emphasis on administering chemotherapy, biotherapy, blood products. The RN is also responsible to manage those patients who require acute care either prior to or instead of admitting the patient. The clinic nurse escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient charts with pertinent medical information, administers medication as directed by physician. Schedules diagnostic tests ordered by the physician as needed. Performs various administrative duties, including answering and returning patient calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:Follows policies and procedures: demonstrates ability to access online manuals and referencesTransfers learned scientific knowledge into practical application in applying the nursing process in assessment, interventions, communication and education of the patient and significant others.ASSESSMENT Appropriately completes nursing assessment and screening upon patient arrival to receive therapyDIAGNOSIS Interprets assessment information and formulates nursing diagnosisPLAN Maintains problem list, medication list and allergies listINTERVENTION Administers medications as ordered safely and efficiently utilizing appropriate precautions as necessary Administers chemotherapy and biotherapy by following correct procedure by policy Delegates tasks based on others’ scope of practice and competency Acts as patient advocate as seen by intervening for effective management of side effectsDOCUMENTATION Documentation is complete and correct on all forms Assessment and screening at each appointment including pain scale and review of possible side effects Consents signed for all invasive procedures and the administration of blood products Ensures medication is double checked and documented fully and accuratelyEDUCATION Provides patient and family education as needed based on treatment plan or change in conditionEQUIPMENT Maintains B/P machine Maintains IV infusion pumps Monitors volume of equipment alarms Correctly identifies and notifies appropriate department about defective equipmentCOMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: DH to inpatient area or department report for urgent patient care situations Appropriate patient/family interactions Effectively triaging phone calls Utilizing e-mail system SBARORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities Takes meal breaks without incurring overtimeOBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers (Full name and date of birth) Does not use unapproved abbreviations Uses procedural time out for invasive procedures Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps Chemotherapy HIPPA OSHA requirements (ie. No food or drink in clinical areas) JCAHO (continuous survey readiness) Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed, dated and diagnosis included Maintains a safe work environment for self and othersQUALITY MEASURES Identifies and participates in data collection and process improvementsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief charge nurse Nursing committees/councils Educational workshops Membership in ONS Assist in the development or updating of patient education materialsAccepts and completes additional duties as assigned Bonus Points Professional certificationPerforms other related duties as assigned.Required Qualifications:Req 2 years 2 years’ oncology experience in an ambulatory care settingReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Chemotherapy competentPreferred Qualifications:Pref Experience in two or more of the following areas oncology, cardiology, vascular, or cardiothoracic is preferred.Pref Specialty Certification Specialty certification in oncology is preferredPref ONS Chemotherapy & Biotherapy ONS Chemotherapy and Biotherapy certification preferredRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYUnder the direction of the RN, the technician assists on all types of procedures for patients of all ages. Stocks and maintains unit supplies. Functions as a member of the interdisciplinary team in the scrub/assistant role. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the unit Manager and/or the Director of the department.Annually demonstrates competence in critical behaviors.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Knowledge of AORN/AW HONN/ACOG recommended standards.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Job Requirements

Education
Minimum (Required) High School Diploma or equivalent

Licenses and Certifications
Minimum (Required)
• Current BLS certification
• Must successfully complete and maintain NRP (Neonatal Resuscitation Program) certification within 4 months of hire.

Preferred (Not required) Surgical Technician program/certification preferred.

Pay Transparency

The hourly salary rate range for this position is $21.00- $25.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations