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The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with all other clerical duties. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure, and work efficiently in a team environment This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s Degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Pref 1 year Experience in acute care or ambulatory care setting preferred. *Entry level acceptedPref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref In depth knowledge of major insurance plans and types of coverage provided, including government health programs.Pref Bilingual is highly desirable preferably in Mandarin or Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.Assists in the implementation and evaluation of the delivery of patient care. Under guidance of clinical supervisor, registered nurse or physician, provides individualized, direct patient care to promote restoration of health and achievement of patient health goals. Performs nursing functions in accordance with departmental policies and procedures, established standards of nursing care and practices, and licensure limitations.Essential Duties:Accurately obtains and records patient vital signs. Under direction of registered nurse or physician, performs established techniques for administration of medications and parenteral fluids, and obtaining specimens. Responds promptly in emergency situationsRecognizes changes in the patient’s physical and mental condition, takes appropriate action by notifying physician and/or nursing supervisor.Provides comprehensive medical record documentation that reflects all aspects of care provided during each encounter, including patient history, medication list, allergy list, and treatments and/or procedures. Accurately and completely documents data for billing purposes.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisorAssists with stocking supplies and cleaning rooms and equipment.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.Performs venipuncture methods such as syringe, vacutainer, blood culture and fingerstick. Instructs patients regarding procedures including glucose tolerance preparation and proper specimen collection techniques. Provides patient care if fainting or loss of consciousness occurs.Assists in coverage for switchboard, appointment system, and reception area, as neeeded.Cleans, wraps and autoclaves instruments. Sets up surgical trays and assists surgeons during surgical procedures.Assists and/or transports patients to exam rooms or surgical suites. Takes specimens to laboratory and returns with reports.Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, performs errands. Reads and prioritizes incoming mail. Handles or routes as appropriate.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputReq Must have keen observational, decision-making, and communication skills.Req Ability to follow orders and work under close supervisionPreferred Qualifications:Pref 1 year Experience in a health care setting.Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certification – Job Relevant Must have passed NCLEX-PN licensing examinationThe hourly rate range for this position is $29.00 – $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYPerforms a variety of technical and clerical functions that include the procurement and processing of laboratory specimens and perform venipuncture using laboratory established procedures effectively and providing clerical support in the Clinical and Anatomic Pathology areas.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAnswers and handles or screens and transfers all telephone calls,Appropriately uses venipunctures and finger stick/heel stick procedures on infants and Children.Using standardized venipuncture technique, obtains specimens from designated patients accurately and efficiently (appropriately for different age groups).Assists in the procurement of other clinical specimens including bone marrow and other procedures as required.Contributes to a safe, organized, and efficient workplace by complying with established hospital and departmental policies.Contributes to accurate and timely diagnosis and treatment of patients of all ages by accurately performing patient identification (i.e., 2 patient identification), by using patient name and date of birth skillfully collecting properly prepared specimens, labeling all specimen in patient room and submitting accurate, complete paperwork for clinical assay.Contributes to accurate and timely testing by processing specimens according to laboratory procedures.Contributes to timely patient care by investigating and resolving discrepancies and communicating findings to appropriate personnel.Cooperate with other lab personnel and hospital personnel for efficient reporting of lab results.Discards specimen after test or stores for future reference as appropriate.Draw blood from in and out patients and ER patients when needed.Ensures professional development by assuming responsibility and accountability for current competency and credentialing files.Follows clerical problems associated with test requests and reports.Follows strict principles of asepsis and antisepsis in performance of duties.Fosters continuous improvement in the quality of patient care by actively evaluating current work systems and suggesting or supporting positive changes.Greets and assists all patients and visitors by politely and efficiently obtaining appropriate information and/or required paperwork.Have knowledge and perform some clerical functions in the laboratory office.Help with phone and verbal communication with hospital personnel.Orders, receives, stores, and distributes supplies and keeps the work areas stocked and cleaned.Performs clerical duties and projects as requested.Performs other job-related duties by accepting delegated assignments.Performs patient responsibilities considering needs specific to the standard of care for patient’s care.Processes incoming and outgoing test results, outpatient appointments and all other requests for laboratory services.Promotes an atmosphere of professionalism and cooperation by interacting with others in a calm, courteous, and helpful manner.Promotes excellent customer relations through clear communication, active listening, caring, and demonstrating supportive interaction.Properly labels and prepares specimens for distribution to various sections of the laboratory or for sending out to outside testing facilities, i.e., centrifuging, aliquoting and freezing.Responsible for understanding and participating in the organization-wide departmental and interdepartmental quality control Quality Improvement Program through orientation, education, improvement and quality planning activities.Job Requirements

Education

Minimum (Required) High School diploma or equivalent
Preferred (Not required) Two years of college with a major in biological sciences, chemistry or equivalent preferred.

Work Experience
Preferred (Not required) A minimum of one year experience working in a clinical laboratory or anatomic pathology lab preferred.

Licenses and Certifications
Minimum (Required)
• California Phlebotomy Certification – CPTI or CPTII required.
• Must successfully complete and maintain BLS certification.

Pay Transparency

The hourly rate range for this position is $23.69 – $30.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYThe monitor secretary functions as the department receptionist by answering calls, observing cardiac screens, and assisting with the administrative requirements for admitting and discharging patients from the department.  The Monitor Secretary applies effective verbal and non-verbal communication skills to achieve organizational service goals of customer satisfaction and to support a positive work environment.  The Monitor Secretary demonstrates the ability to function within an interdisciplinary team to promote optimal patient outcomes.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESThe Monitor Secretary is accountable to the Charge Nurse, Nurse Manager, and/or the Director.Assists with transportation and/or discharge of patients and other indirect patient care duties as appropriate.Correctly interprets cardiac rhythms, conferring with appropriate resources on borderline cases. Communicates and documents changes in patient’s cardiac rhythm with immediate communication to the RN of all significant changes. Runs strips per unit routine, PRN and in emergency situations.Correctly utilizes the hospital charge system and helps identify nursing charges.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Effectively organizes and prioritizes workflow while maintaining a quiet, clean, and professional environment. Maintains unit supplies, forms, and manuals.Performs receptionist functions for the department. Answers all telephone lines and patient calls promptly and politely taking accurate messages as appropriate.Remains aware of current census and maintains accurate documentation on admissions, transfers, and discharges communicating changes in a timely manner.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Uses the computer system for order entry and to assist the health team in obtaining needed information. Prints reports as required.Job Requirements:

Education
Minimum (Required) High School Diploma or equivalent

Work Experience
Preferred (Not required)
Prefer minimum of one-year secretarial experience in an acute care hospital setting, strongly preferred.

Licenses and Certifications
Minimum (Required)
• Basic Life Support
• Arrhythmia Certificate

Pay Transparency

The hourly rate range for this position is $21.00 – $26.73. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Office of Integrated Risk Management is dedicated to fostering a culture of safety, transparency, and continuous learning in alignment with Keck Medicine of USC’s commitment to patient safety and academic excellence. As a nationally recognized Center of Integrated Risk Management Excellence, we work collaboratively across disciplines to proactively identify, mitigate, and manage risk, ensuring the highest standards of accountability, integrity, and innovation in healthcare. The Legal Specialist, Risk & Insurance is a highly skilled legal professional, such as a paralegal, attorney, or specialist with equivalent legal experience, to join our team and contribute to our pioneering efforts in healthcare risk management. This role is essential in supporting claims administration, litigation processes, regulatory compliance, and insurance operations while upholding the principles of just culture, communication resolution, and patient-centered safety practices. As a key partner in our high-performing team, this position will play a critical role in risk mitigation, litigation support, and regulatory reporting, collaborating closely with risk managers, insurers, defense counsel, and the Office of General Counsel. This position will work at the forefront of healthcare risk and insurance law, helping to shape policies and practices that empower providers, protect patients, and strengthen institutional resilience.Essential Duties:Claims & Litigation Support • Support comprehensive claims management, including early resolution, potential compensable events (PCEs), and medical malpractice litigation • Oversee subpoena processing, discovery requests, and document verification • Prepare settlement agreements, case summaries, and litigation support materials in collaboration with legal teams • Assist in root cause analysis and risk assessments related to claims and litigation • Coordinate legal billing compliance and vendor management for outside counselInsurance & Risk Management • Assist with insurance renewal processes, data collection, and broker coordination • Support review of insurance contracts for compliance with risk and liability standards • Manage Certificates of Insurance (COIs), claim histories, and documentation for credentialing • Maintain international telemedicine policies, professional liability policies, and compliance recordsRegulatory & Compliance Support • Draft reports to the National Practitioner Data Bank (NPDB) and licensing boards for resolved cases • Support compliance with healthcare risk, credentialing, and liability mitigation requirements • Assist in BETA Heart audit tracking and Professional Liability Oversight Committee activities • Conduct legal research on healthcare risk, regulatory changes, and industry best practicesAdministrative & Program Support • Prepare meeting agendas, reports, and documentation for risk huddles, committees, and oversight meetings • Maintain case files, insurance records, legal documents, and compliance materials • Respond to legal inquiries, subpoena requests, and insurance coverage questions • Assist in the implementation of risk assessment and credentialing initiativesPerform other duties as assignedRequired Qualifications:Req Bachelor’s Degree Law, Healthcare Law, Compliance, or related fieldJD or equivalent legal experience may substitute for formal education.Req 5 years Healthcare risk management, medical litigation, insurance law, or claims administration ORReq Experience as a licensed or formerly licensed attorney in relevant legal domains will also be consideredReq Strong knowledge of medical malpractice defense, liability insurance policies, and risk financingReq Experience with credentialing processes, legal discovery, and regulatory compliance in healthcareReq Commitment to patient-centered risk management and communication resolution programsReq Exceptional analytical skills and proactive problem-solving abilitiesReq Advanced proficiency in case management systems, insurance databases, and regulatory reporting toolsReq Excellent written and verbal communication skills, particularly in legal documentation and risk reportingReq Ability to thrive in a fast-paced, high-accountability environment with cross-functional teamsPreferred Qualifications:Pref Experience in academic medical centers, hospital risk management, or insurance defense lawPref Knowledge of ASHRM best practices, communication resolution programs, and just culture frameworksPref Familiarity with National Practitioner Data Bank (NPDB) reporting, healthcare disclosure laws, and international insurance policiesRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Paralegal certificate, JD, or other relevant legal credentialThe annual base salary range for this position is $95,680.00 – $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYA clinically competent, registered, professional nurse who utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care to patients. Services provided are for acutely ill patients with medical / surgical diagnoses or maternal child health, which are the primary reasons for admission. Functions as a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs nursing care for patients with complex, multisystem needs. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the unit Manager and/or the Director of the department.Adherence to identified nursing standards of practice.Annually demonstrates competence in critical behaviors for assigned area.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.IV competency in IV therapy.Must demonstrate competency in medication administration and knowledge prior to administering medications.Responsible for the planning, directing, implementation, and evaluation of each patient. The implementation of nursing care may be delegated by the RN responsible for the patient to other licensed nursing staff, or may be assigned to unlicensed staff, subject to any limitations to their licensure, certification, level of competency, and/or regulation. The RN will direct care provided by the LVN, CNA, nursing student, and/or logistics technician.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Demonstrates the IRAISE values in all professional and patient care interactions.Performs other duties as assigned by Manager / Director / Clinical Lead RN.Job Requirements

Education
Minimum (Required) Associate degree in nursing
Preferred (Not required) Bachelor’s degree in nursing

Work Experience
Minimum (Required) Possess basic computer skills, required
Preferred (Not required)
• A registered nurse with current RN experience in the specific service or department is preferred.
• Current RN experience in assigned area of Nursing, preferred.
• One-year acute care experience, preferred
Licenses and Certifications
Minimum (Required)
• A current RN licensure in the State of California is required.
• ACLS certification required when appropriate.
• BLS certification required

Pay Transparency

The hourly rate range for this position is $48.41 – $76.69. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYA clinically competent, registered, professional nurse who utilizes the nursing process for assessment, planning, implementation, and evaluation to provide safe, therapeutic care to patients. Services provided are for acutely ill patients with medical / surgical diagnoses or maternal child health, which are the primary reasons for admission. Functions as a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs nursing care for patients with complex, multisystem needs. Demonstrates investment in the overall forward movement of the unit and the organization. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the unit Manager and/or the Director of the department.Adherence to identified nursing standards of practice.Annually demonstrates competence in critical behaviors for assigned area.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.IV competency in IV therapy.Must demonstrate competency in medication administration and knowledge prior to administering medications.Responsible for the planning, directing, implementation, and evaluation of each patient. The implementation of nursing care may be delegated by the RN responsible for the patient to other licensed nursing staff, or may be assigned to unlicensed staff, subject to any limitations to their licensure, certification, level of competency, and/or regulation. The RN will direct care provided by the LVN, CNA, nursing student, and/or logistics technician.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Demonstrates the IRAISE values in all professional and patient care interactions.Performs other duties as assigned by Manager / Director / Clinical Lead RN.Job Requirements

Education
Minimum (Required) Associate degree in nursing
Preferred (Not required) Bachelor’s degree in nursing

Work Experience

Minimum (Required) Possess basic computer skills, required
Preferred (Not required)
• A registered nurse with current RN experience in the specific service or department is preferred.
• Current RN experience in assigned area of Nursing, preferred.
• One-year acute care experience, preferred
Licenses and Certifications
Minimum (Required)
• A current RN licensure in the State of California is required.
• ACLS certification required when appropriate.
• BLS certification required

Pay Transparency

The hourly rate range for this position is $48.41 – $76.69. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Acute inpatient hospital experience as RN in the United StatesReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Specialty CertificationRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association *Required for Departments: Intensive Care, Step-down, Telemetry. RNs without prior telemetry or critical care experience will be required to obtain ACLS within 180 days or by the end of orientation, whichever is sooner.The hourly rate range for this position is $44.00 – $95.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYThe Computed Tomography (CT) Technologist performs scans, prepares patients for diagnostic procedures by explaining the process and positioning patients to correctly capture the images requested by a physician. Minimum of two years in acute hospital base experience. Under the direction of the Imaging Services Director, the CT Technologist will perform all aspects of various CT procedures to the specifications and standards established by the departments’ Medical Director. Rotates shifts as assigned. Applies good interpersonal and communication processes utilizing verbal and non-verbal skills.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAdheres to the philosophy of patient safety and reporting of potential or actual safety issues.Attends in-service classes as assigned Complies with all departmental and Hospital policies and procedures.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Documents examination history on patient, documents unusual conditions and/or limitations, records the examination time and technologist identification in the PACS system.Effectively uses the Information Systems programs for daily duties and billing procedures Lifts and transfers patients.Maintains confidentiality of patient care and medical record information. Abides by HIPAA regulations to access PHI only as necessary for job classification Performs safety inspection of equipment prior to initial use. Reports unsafe acts or conditions to manager.Complies with all safety and infection control policies and procedures.Possesses the skills and knowledge needed to assess the condition of the pediatric, adolescent, and geriatric patient(s) in order to demonstrate requested anatomy throughout proper patient positioning, technique selection, selection of contrast media, application of immobilization and radiation protection devices. Provides educational information to family members, as required.Responsible for quality imaging including proper exposure factors and patient positioning.Demonstrates knowledge, competency of radiological techniques Responsible for safe operation and maintenance of radiological equipment Responsible for understanding and participating in the organization wide Performance Improvement Program through orientation, education, departmental and interdepartmental performance improvement, and quality planning activities.Reviews Radiology requisition verifies examination with doctors’ orders, checks patient history and special instructions. Greets patients, verifies their identity, and explains procedure for Patient SatisfactionRotates to different shifts and work areas as scheduled or assigned, works overtime as directed.Other duties, as assigned.Job Requirements

Education
Minimum (Required) Graduate of an approved school of Radiologic Technology Program.

Work Experience
Minimum (Required)
• Minimum of two years in acute hospital base experience preferred.
• No prior experience required for all Methodist Hospital radiology interns.

Licenses and Certifications
Minimum (Required)
• ARRT Registration
• Current California Certified Radiologic Technologist
• Current California Fluoroscopy Permit
• CT ARRT
• Venipuncture certification
• Must successfully complete and maintain BLS certification

Pay Transparency

The hourly salary rate range for this position is $51.00 – $64.63. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Coordinator/Navigator position is a Registered Nurse with recognized leadership abilities and sound clinical skills who will actively assist the physician in the day to day activities and care of the patient. This position helps to facilitate appointments with specialist and support services, provides patient and site-specific education and maintains appropriate communication with the medical, clinical and support staff as well as the patient and family. The position works with surgeons, oncologists, hospital departments, and out-patient services to facilitate scheduling of diagnostic and treatment procedures, physician appointments, as well as supportive care. This position will maintain, develop, and coordinate multidisciplinary prospective treatment conferences, whether as a complement to a clinic or a standalone collaborative forum. Demonstrates proficiency in delivering care to patients and participates in related continuing education. Executes leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. He/she works collaboratively with the nursing staff, medical staff, educators, managers, and all members of the health care team to accomplish the responsibilities outlined below.The cancer coordinator/navigator is a professional Registered Nurse with oncology specific clinical knowledge who a) participates in the care of patients with a past, current, or potential diagnosis of cancer; b) provides individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers; c) provides education and resources to facilitate informed decision making about diagnostic and treatment options and d) provide patients with coping strategies to equip them with problem-solving skills to deal with disease and treatment stress The nurse navigator screens new patients referred to the Oncology services to ensure patients are directed to the correct services and to select patients who would benefit from navigation T Using the nursing process, the Nurse Navigator assesses patient needs, develops a plan of care including coordinating with interdisciplinary service providers. The Nurse Navigator provides education and resources to facilitate informed decision making and timely access to quality health and psychosocial care throughout all phases of the cancer continuum. The Nurse Navigator supports the Oncology services by collecting data for preparation of cases for tumor board review and collecting data and preparing reports for regulatory and operational purposes He/she works collaboratively with the nursing staff, medical staff, educators, managers, and all members of the health care team to accomplish best patient care practices.Essential Duties:Provides Education: Expert oncology knowledge base Proficient in the business of healthcare including insurance coverage, authorization procedures Knowledge of community resources Develops Education plan; educates; delegates reinforcement to other team members as appropriate to scope of practice (e.g. LVN, MA, PCT)Coordinates Care: Demonstrates strong assessment skills for clinical conditions and barriers to care Ability to formulate a plan of care with the patient that includes the patient’s goals and objectives Demonstrates strong organizational skills Manages complex systems Prioritizes and re-prioritizes as patient care requires Coordinates services according to patient needs including clinical care and community resources Participates in clinic visits (including ensuring all documentation; reports; images, etc are available for appointment; prepares chart) Reviews all medications and conducts medication reconciliationEffective Communication: Demonstrates excellent listening skills Demonstrates strong verbal and written communication skills Proficient with presentation skillsNavigation Case Finding: Screens new patients referred to the appropriate multidisciplinary cancer program; Contacts all new referrals within 24 hours to assess purpose of visit and to ensure expected services have been addressed Follow up on results for tumor board; follow up communication with patient and/or referring physician Selects patients to navigate based on the following criteria: Newly diagnosed Complex profile – other chronic diseases complicating the case – other social factors complicating the case – patient or team member request for navigation Administers Distress Screening Views, follows and evaluates laboratory results.Care Transitions Assists with care transitions (e.g. pre-diagnosis to diagnosis; acute phase to recovery phase; consideration of clinical trials; recovery phase to self-care/survivorship; transition to end-of-life; etc.) Develops and provides Treatment Summary and Survivorship Care PlanProgram Data Management Collects data to measure program metrics Creates reports on program performance based on agreed upon metricsProfessional Role: Develops collaborative interpersonal relationships with patients and significant others; service providers; community partners Demonstrates professional demeanor and tact Effectively works with teams Effectively works autonomously Applies strong critical thinking skills in assessment and planning Demonstrates compassion, empathy, sensitivity to diversityCommunity Outreach Participates in community outreach events to motivate individual and community to positively change health behaviors to promote cancer detection and prevention.Other duties as assignedRequired Qualifications:Req Bachelor’s degree NursingReq 2 years Two years clinical experience required.Pref 2 years Two years’ experience as Nurse Navigator or Oncology preferredReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Proficient with computers, Microsoft Office Suite (Word, Excel, Power Point).Preferred Qualifications:Pref Master’s degree In nursing field. (completed or in process)Required Licenses/Certifications: Req Registered Nurse – RN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Chemotherapy Certification Chemotherapy and Biotherapy provider card within 6 months from hire. (*Employees hired prior to October 2022 will need to obtain within 6 months)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.