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The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years Experience in IT.Req Must demonstrate excellent customer service.Req Excellent written & verbal communication skills.Req Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Pref 2 years Experience in Desktop and/or Service Desk Support.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manage patient accounts from the point of discharge through billing edits to contract management account net down to final collection of the expected contract amount. Possess and maintain governmental payer knowledgeable of all billing standards and collection requirements. Acts as a collector and perform necessary follow-up to obtain the appropriately owed reimbursement for hospital services. Responsible for all accounts with a contracted insurance as the primary or current payer. Collector will using work lists follow-up with governmental payers to liquidate inventory submittedEssential Duties:Technical knowledge of billing and collections for Medicare, Medi-Cal, local Medi-Cal entities. Continually keeping abreast of changes that impact billing and collections.Working knowledge of TARS and SARs processes and follow-up.Perform all necessary functions to appropriately billing perform account follow-ups, appeals to liquidate accounts payable.Identify opportunities for improvement and, when appropriate, develop and implement effective solutions.Actively contacts payers by phone or by mail when payment is delayed or is an underpaid amount.Handles all customer calls and payer inquiries accurately regarding charge inquiries, account status, etc.Processes correspondence within the established timeline of 5 days from receiptResolves credit balance accounts in a timely manner. Resolves any underpayment or denial with appropriate action to ensure all accounts are paid per contracted rate.Knowledge of all contract payers, rates and agreements. Ensures accurate insurance coding is utilized.Properly evaluates reimbursement amounts to ensure maximum payment is being received for all services provided. Appeals when underpayments are received.Places calls to health plan or looks on insurance contracts website to obtain patient eligibility information, updates insurance and/or forwards claim to medical group to update.Has a clear understanding of the payer matrix of financial responsibility and utilizes this knowledge to do appropriate follow-up on accounts.Enters appropriate documentation online to records activity on patient accounts including expected reimbursement amounts when calculated manually.Uses initiative to resolve problems with appropriate action and follow-through, including documentation when involved in patient/department issues.Identifies existing problems in the workflow and utilizes resources available to maintain a productive workflow.Accommodates to changes in workload within the department by assisting others.Keeps supervisor informed when problems may interfere with work being completed on time.Adapts to changes of unusual circumstances, promotes cooperation and minimizes disruption to working environment.Participates in review, revising and developing policies and procedures for the department.Perform other duties as assigned.Required Qualifications:Req High School or equivalentReq Previous collection experience.Req Working knowledge of laws governing collections efforts, insurance and medical terminology, and reimbursement procedures.Req Medical services collections and computerized billing systems such as IDX.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

In this role, the Contracts Analyst, Sr actively manages the process of contract review and negotiation while providing guidance and consultation to our IS team, IS Leadership and business owners as needed.Essential Duties:Review, process and negotiate IS related contracts; provide redline review and recommendations based on our IS standards; flagging both legal and business issues for negotiation.Negotiate directly with vendor and/or vendor attorneys or internal staff until consensus has been reached on all points and provide coaching, review, and feedback of contracts for internal staff assist until consensus has been reached on all points.Ability to manage multiple projects simultaneously and to meet deadlines consistently.Ability to provide excellent customer service to internal customers and outside vendors. Serve as a point of contact for all contractual matters; ensuring timely review, approval, and execution of all IS related contracts.Coordinate the processing of documents through our internal IS and Procurement processes.Prepares and disseminates status updates to all concerned parties regarding contract review, compliance, modifications, etc.Maintain our contractual records and documentation in our IS Contracts Database and IS Contracts tracker to ensure documentation of key correspondence, document changes, internal business and legal approvals.Provide and promote high standards of professionalism and leadership throughout all transactions, appropriately representing USC’s business philosophies, protocols and standardsPersistent attention to detail, while maintaining overall status of all projectsResponsible for understanding and complying with all USC policies that are applicable to the job function and participate in mandatory training in a timely manner.Other duties as assigned. Selected Contract Manager may act as team lead.Required Qualifications:Req High school or equivalentReq 5 years Contract review and processing experience with substantial knowledge of legal terms and conditions, and/or experience interacting with IS vendors, solutions, and contractsReq Exceptional communication skills, both written and oralReq Developed negotiation skillsReq Demonstrate ability to work in a team environment, securing buy-in and agreement through collaborative effortsReq Demonstrate ability to analyze business practices and translate to contractual requirementsReq Demonstrate ability to understand the timing and cycles of contract negotiationsReq Demonstrate ability to manage a complex process with multiple stakeholders and multiple variablesReq Demonstrate ability to show consistent process improvement and awareness of LEAN principlesReq Demonstrate ability to track details and nuances of a technical vendor documentsReq Example to others in ethics, empathy, and compliance.Preferred Qualifications:Pref Bachelor’s degree ORPref Paralegal certificate or J.D. ANDRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.Performs clinical and communication functions on assigned nursing unit. She/He provides courteous reception on the nursing unit and arranges and coordinates activities for patient care. The scheduling coordinator is responsible for scheduling patient appointments for the Clinic and Day Hospital. He/she is also responsible for communicating, utilizing the computer system to access and enter patient data, and providing reception and clerical functions for the department. The scheduling coordinator reports to the nursing director.Essential Duties:Has a thorough understanding of and expertise in the use of computer systems, i.e. Cerner, GECB, Outlook,Schedules all orders timely and without error, ensures that orders are scanned on a daily basis into PowerchartCommunicates with radiology timely and faxes order sheet in order to schedule test error free.Can identify a complete order – signed, dated time, diagnosis, name of patient.Maintains clean and organized work area.Stocks printers and fax machines with sufficient amounts of paper.Attends daily department huddlesCollaborates with team to ensure complete orders being scheduled.Orders tests via computer entryCommunicates and assist colleagues without being asked by supervisor/directorStamp, date, initial upon scanning into power chartChecks voice messages constantly throughout the day. Ensure all voice messages are taken care before end of shiftNotifies appropriate department of stat order as applicableUtilizes courtesy, compassion, kindness and honesty while interacting with public, patients and all hospital personnel.Demonstrates above skills in all forms of communications, i.e., in person, via telephone, and in writing.Answers phone courteously, promptly within 3 ringsIdentifies self by name and hospital.Routes all calls/requests to appropriate personnel, identifies on phone reason for transfer and assures connection is made.Communicates add ons to Day Hospital.Communicates with authorization department of any add ons via email and is marked as urgent for anything 5 business days or less.Completes assignments as directedDemonstrates collaboration, congeniality, and problem-solving skills.Maintains an open line of communication between management and other staff while demonstrating a professional demeanor at all times.Attends 80% of staff meetings or reads the minutes within 5 working days.Shows initiative/ability to orient new schedulers.Maintains communication with Charge RN and staff about unit issues.Is involved with and keeps abreast of changes from hospital wide committees.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Demonstrated ability to problem-solve and provide effective resolution.Req Demonstrate excellent customer service behavior.Req Must be comfortable with computers and medical terminology.Preferred Qualifications:Pref 1 year Experience in health care setting preferred.Pref Bilingual; (bilingual certified department translator strongly preferred).Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Chart Auditor is responsible for validating, clearing, and finalizing DNB edits either in the PFS host Patient Accounting system or claims editing system. At times, the Chart Auditor may conduct insurance audits with designated payer auditor per contractual terms. The Chart Auditor may also be responsible for hospital department communication including disputed charges, charge capture, and or pending supporting documentation.Essential Duties:Responsible for interacting with hospital departments including the PFS Business Office, and or insurance/payers on audits, disputed charges and hospital billing and charging problems.Communicate with hospital department directors on a weekly or as needed basis on outstanding or missing documentation or charging issues.Completes charge audits or billing edits as necessary in a timely and accurate manner.Assists with training for new hires or temporary/contract staff.Complies with USC University Hospital guidelines.Communicates with , insurance companies or auditing services to resolve complaints or defense audits.Completes department charge master updates and department requests timely and accurately.Communicates with hospital departments as needed regarding billing, charging, and documentation problems.Finds solutions to existing charging problems.Schedules and conducts high dollar amount defense audits of patient medical records with insurance company representatives to verify documentation to support hospital Completes charge corrections and coordinates necessary re-bills based on agreed audit results.Validates and manages bill holds relating to charge reviews held by Risk Management. Coordinates approvals with Risk Management an d bill release process.Conduct concurrent or focus audits to validate charge capture audits on randomly selected accounts monthly to identify charging issues which may indicate deficiencies in charge pathways and processes and target specific departmental issues.Consistently and thoroughly work DNFB and PFS claim edits work lists to ensure timely completion within Keck USC policies and monthly goals.Assists and supports the Director of Revenue Analysis and Director of A/R Management as assigned.Performs any other duties and responsibilities as assigned.Required Qualifications:Req High school or equivalentReq Read, write and follow written and verbal instructions.Req Working functions of the Medical Record Department.Req Good organizational skills and the ability to effectively handle multiple priorities and deadlines.Req Operate standard office equipment, for example, scanning equipment, fax machines, multi-line telephone system and copy machines.Req Work independently and as a team member.Req Maintain confidentiality of sensitive information.Preferred Qualifications:Pref Specialized/technical training Graduate from an accredit program in one of the following areas: LVN, RN, Certified Coding Specialist or Professional Coder.Pref 1 year Experience in medical auditing or HIM coding preferredPref Computers and keyboarding skill, PC, Windows, Excel.Pref Licensed Vocational Nurse – LVN (CA DCA) ORPref Registered Nurse – RN (CA DCA) ORPref Certified Coding Specialist – CCS (AHIMA) ORPref Certified Professional Coder – CPC (AAPC)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Senior Project Manager (Sr. PM) is responsible for the successful analysis, initiation, planning, execution, and closeout of programs and projects as assigned by the Director, PMO or their designee. The Sr. PM will oversee the IS PMO’s most complex projects, which will likely involve a diverse set of components, including healthcare processes, clinical applications & interfaces, business / administrative applications & interfaces, enabling / supporting technology and infrastructure (e.g., hardware, devices, telecom, storage solutions). The successful Sr. PM must be proficient in managing the complexities associated with large, enterprise-wide strategic initiatives, and be able to communicate effectively with executive-level personnel, verbally and in writing. The successful Sr. PM will exhibit strong project planning abilities – and have robust prior experience justifying and planning projects, to include defining and baselining project scopes (via charters, scope statements, work breakdown structures, statements of work), schedules, budgets and resource allocations. The successful Sr. PM will also exhibit strong project execution & closeout abilities and be comfortable assuming – and course correcting – in flight projects. The Sr. PM’s responsibilities will require the Sr. PM to indirectly supervise other employees, thereby making the ability to lead through influence vs. direct authority a critical skill for the Sr. PM to demonstrate. The role will also require direct oversight of contract / vendor labor in project situations where a component of the project work is outsourced to a third party.Essential Duties:Ensures assigned projects are defined, managed, and communicated in a consistent, professional and effective manner. Includes but is not limited to: • Delivering on scope, on time, within budget, and to an agreed-upon quality level • Adhering to the PMO defined processes, methodologies • Maintaining up-to-date project documentation in the PMO departmental repository (currently Sharepoint) • Updating centralized / co-owned reports and dashboards (e.g., ITEC presentations) • Utilizing departmental templates as intended and instructed • Serving as the primary liaison for assigned projects • Fostering positive relationships with project team members and stakeholdersActively contributes to advancing the maturity and brand of the PMO by: • Proactively identifying areas for improvement in the IS PMO’s project management capability • Supporting implementation of improvement recommendations (may be in the form of policy, process, methodology, template, technical, relationship, communication improvements) • Being an active participant in internal meetings (e.g., meetings not associated with a particular project, 1:1 meetings with PMO Director) and trainings • Contributing to the recruitment and selection of new PMO team members (contract and employee)Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor’s degree Degree in Engineering, Business, Information System, Information Technology, or related technical field.Req 5 years Project management experience leading information technology projects, including requesting / securing approval to start projects through project closeout.Req Experience with all phases of project management, with demonstrated success across a variety of project types (construction, research, infrastructure, clinical applications, business applications, products).Req Proficiency of both theoretical and practical aspects of project management including tools and techniques (e.g., project planning, risk/issue management, governance, cost/benefit analysis, project change controls)Req Ability to facilitate working sessions with large, cross-functional teams (business, clinical, technical)Req Exceptional and adaptive written and oral communication skills, including ability to communicate effectively with all levels of personnel from Executive level to frontline staffReq Ability to manage multiple projects concurrentlyPreferred Qualifications:Pref Master’s degree Degree in a related field.Pref 10 years Total post-collegiate relevant professional experiencePref Big 4 Consulting experience.Pref Experience managing healthcare-related projects and familiarity with healthcare provider industry.Pref Experience developing business cases.Pref Experience working in a centralized PMO environment.Pref Performance improvement experience in the areas of process / workflow modeling and root cause analysis.Pref Prior experience with any of the following applications: Kronos, Lawson, Cerner.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certification – Job Relevant Active Project Management Professional (PMP) certification (if not available upon hire, one must be obtained within one year of hire).The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the minimal direction of the department leader(s), the Clinical Information Systems Analyst, Senior will be responsible to provide operational support clinical applications which include, but not limited to, lab, radiology, pharmacy, order communications, nursing care, and physician access applications. In addition, the Clinical Information Systems Analyst Senior will be expected to test, implement, and provide ongoing maintenance of systems to meet customer, regulatory and IS infrastructure requirements. Responsibilities include systems analysis, providing creative and viable solutions to problems, developing and executing detailed test plans, and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design, with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff, management, and physicians, requires excellent oral and written communication skills. The selected candidate will also be included in the on-call rotation schedule.Essential Duties:Responsible for the implementation and development of assigned clinical applications.Provide project management team with identified risks, concerns, and ambiguities discoveries.Actively participates in workflow design, build, implementation, evaluation and support of end user education.Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements or upgrades.Lead new project as assigned; responsible to delegate work and to review of others’ work product.Analyzes applications and make recommendations for improvement.Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems.Supports and troubleshoots interfaces for inbound/outbound.Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats.Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users.Maintains system protocols by writing and updating procedures.Performs other duties as assigned.Required Qualifications:Req Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science, Information Systems, Computer Engineering, or related field.Req 5 years Experience to include implementation, testing, and on-going support.Req Experience in a healthcare setting.Req Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes.Req Thorough documentation skills business language.Req Must be able to communicate the impact and solutions of application/system problems in business language.Req Must have a professional approach in all situations.Req Ability to work any hours to support 24/7 operations.Req Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management.Req Availability to travel between buildings and locations.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the direction of Senior Information Services Leadership and in collaboration with the hospital and medical group leadership, the incumbent will be responsible for the product design, implementation and ongoing management of all digital and analytics solutions including and not limited to Custom, Web, Mobile, Digital, and Analytics products to support the combined missions of safe and high quality patient care, regulatory compliance, financial stewardship, and operational efficiency. The Product Manager will also oversee the lifecycle of these products to ensure consistency and integrity in delivering robust adoption. Will also serve as the internal and external evangelist for Analytics and Applications product offerings. Spending time in the market to understand industry problems and finding innovative solutions for Keck. Possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality. Make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity. The position works with the PMO to set priorities for the assigned departments, helping to set expectations, meet timelines, and meet deliverables. Adept at managing relationships, collaborating, and influencing across a variety of organizational functions. Guide the analytics and applications product teams that is charged with a product’s contribution to our business. Building new products and increasing the functionality of existing products. Help develop new ideas based on contact with department partners. The Product Manager effectively communicates at various levels of the organization from line entry clerks to executives, department administrators, and clinicians. This position must be comfortable presenting technical information to non-technical audiences, in addition to making presentations in front of large groups.Essential Duties:Oversees the building of products to ensure quality of build of the digital application solutions. Helps develop new ideas based on contact with department partners.Manages, administers, and plans the development all digital and analytics applications activities in ensuring the work of the objectives are met. Make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity.Analyzes and recommends appropriate technical solutions digital applications and integration efforts to support the overall enterprise. Spending time in the market to understand industry problems and finding innovative solutions for Keck.Maintains a leadership role in setting service directed and ensures standards and policies are maintained and compatible with USC standard information systems architecture, tools, policies, and procedures. Will also serve as the internal and external evangelist for Analytics and Applications product offerings.Ensures adequate oversight by and participation among key business and digital applications partners from the enterprise, including but not limited to clinical, business, and research areas.Leads a team of developers, integration, analysts, engineers and mentors their professional development in the fields of digital applications and analytics products creation. Both through indirect supervision, influence, and through mentoring.Develops broader awareness of optimal use of digital applications and integration enterprise wide and maintains relationship with enterprise leaders to support data driven decision making. Supports sharing of best practices.Leads in application selection, preparation of RFP’s, etc. in conjunction with the HSC procurement personnel.Participates in the development and implementation of the Information Services Strategic Plan, with particular focus on integration with areas focused on digital applications and integration and the central business office and other applicable areas.Makes presentations in front of large groups.Participates in activities to lead organization with projects and works closely with the PMO to develop benchmark measures, plans, and financial models to evaluate projects that impact the organization as it relates to digital applications and integration.Oversees technical staff to ensure quality of build of the digital applications solutions.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor’s degree In a related field.Req 5 years In a healthcare settingReq 5 years Information Technology with emphasis in applications and analytics product development.Req Experience leading technical and functional teams within the applications development lifecycle.Req Experience working with users to understand workflows and translating these to application builds.Req Experience building new Analytics and Data Products. Experience with the System Development Lifecycle and Software Development methodologies.Req Experience with Agile Project Management methodologies.Req Experience with making presentations in front of large groups.Preferred Qualifications:Pref Experience within an academic environment.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $121,680.00 – $270,772.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the supervision and guidance of the department leader and/or seasoned analysts, the Application Developer Analyst I will be responsible to work with various Keck Hospitals departments to build sites and develop applications. They will ensure best practices are utilized and processes are maintained to ensure integrity and availability of all data across our SP platform and organization’s information systems. Make sure that the business sites and apps needed for a business function and running smoothly, acting as a technical point of contact to fix application and site issues – on an immediate basis. Work within IT departments alongside Application Sr. Developers and SP Architect ensuring all applications and sites are working at optimal levels. Responsible for training and support to departments on deployed application.Essential Duties:Solution Design and Development: Analyse events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Responsible for designing, coding and modifying websites, apps, and forms from layout to function and according to a client’s specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation. Documents program code, job processes and program modifications. Used Agile Scrum Methodology to ensure high quality software delivery on project deadlines.Team Work and Project Management: Assist team leader/manager/director to establish project goals, milestones and procedures. Works on projects throughout the organization with guidance from department leader and/or more seasoned analysts, monitors and reports on project task progress, and involved in multiple projects. Manage own work efforts and time effectively while assuring attention to details and work with all relevant parties on the deployment of applications to the live site.Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems.Customer Service: Resolve customer questions and complaints, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.Technical Skills and Industry Knowledge: Works independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards. Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.Training: Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.Required Qualifications:Req Associate’s degreeMinimum 2 years of relevant business support and/or information technology support experience if no Associate’s degreeReq 0-1 year Some experience in relevant business support and/or information technology support experience. • IF NO ASSOCIATE DEGREE: ◦ * 2 years of relevant business support and/or information technology support experience.Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.Req Strong customer service focus.Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).Preferred Qualifications:Pref Back-end Coding highly.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $39.00 – $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Director, Human Capital & Time Management Applications oversees the operation and strategic planning of Human Capital and Time Management applications and ensures its enterprise applications and digital software packages align with the business objectives. This individual’s principal goals are leadership in the design, definition and widely use of the applications that support and enhance the effectiveness of all the human capital and time management applications and aligning of the resources under their control to meet Health Systems goals. The Director, will plan, coordinate, and direct all activities related to the development and management of these applications that enhance operations, and associated back-office and financials applications. The Director will work closely with decision makers for the purpose to identify, recommend, develop, implement, and support cost-effective technology solutions. This individual is also responsible for supporting and assisting in making sure new and innovative digital solutions support Keck Medicines business objectives. The candidate will oversee the Human Capital and Time Management Applications departments personnel and is a key participant in laying out a vision for additional solutions.Essential Duties:Manages all Human Capital and Time Management applications (Kronos, UKG, and API, etc.) and digital (various) HRMS system software, data management, and reporting systems through a team of knowledgeable direct reports.Develop, lead, and direct all HRMS and Time Management digital applications operations and strategic planning, including business requirements, project planning, support, as well as organizing and negotiating the allocation of resources.Thorough understanding of the business and applications strategy, and complex analytics as they relate to Human Capital Management.Effectively drive business culture and technology change in a complex environment.Define strategic data driven initiatives and oversee the development of long-term plans and proposals.Coordinate, allocate, and manage resources and projects across multiple teams.Consistently maintain knowledge on current trends and developments in the field of HCM, ERP, and digital applicationsProvide development and support assistance to ensure enterprise and packaged applications are functional, effective, and available.Collaborate with departments to create performance dashboards to identify, prioritize, develop, analyze, evaluate, and communicate key application enhancements.Manage Operational and Capital Budgets to meet target goals and initiatives.Other duties as assigned.Required Qualifications:Req Bachelor’s DegreeReq 5 years In a management role managing departments providing solutions utilizing ERP and Enterprise Software (i.e. Oracle, Workday, UKG, Kronos, Infor, SAP etc.)Req 5 years Relevant experience focused on applications and software products to solve complex problems. Experience with at least 2 of the following applications modules: Recruitment, Human Resources, Compensation, Training and Development, Time and Labor, Absence Management, Position Control, and Payroll.Req Experience navigating a complex matrix organization with C-Suite exposure preferred.Req Previous experience in working with complex HR and Payroll data.Req Knowledge of information management and quantitative skills, including working knowledge of IT infrastructure, various technologies and platforms, and enterprise specific vendor solutions.Req Must possess exceptional analytical, written, and oral presentation skills.Preferred Qualifications:Pref Master’s degreeRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $174,720.00 – $288,288.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.