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The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center’s mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients’ needs and desires, confirms patient’s identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient’s questions.Essential Duties:Acts as the positive “face” of the Health Center as the main point of contact for participants and familiesSupport center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functionsSchedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracyAct as an advocate/liaison for patients and the Health Center and continuum of care as appropriateAnswer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.Maintain all delegated worklists (tasks) through the electronic medical recordEffective, efficient and safe use of equipment.Handles patient requests and questions appropriatelyProvides benefit plan and eligibility information to participants, providers, unions, employers and othersAdheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.Perform duties as care coordinator when assigned.Other duties as assigned.Required Qualifications:Req High school or equivalentReq Understanding of medical terminologyReq Ability to interview patients and interface with physicians, nurses and other professional staff.Preferred Qualifications:Pref 1 year One (1) year working in a customer service (preferably in a medical environment).Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year At least 1 year of acute inpatient hospital experience in the United States.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Oncology Certified Nurse – OCN (ONCC)Pref Specialty CertificationRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationReq ONS Chemotherapy & Biotherapy Oncology units required within six months of hireThe hourly rate range for this position is $52.24 – $85.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients.Coordination of the Bariatric Surgery Program, Including data collection, chart review, analysis and trending, education of staff, and to serve as a resource for all departments. May be required to provide direct patient care within the scope of RN licensure. Incumbent is responsible for managing day-to-day clinical operations and the Bariatric Surgery Program.Essential Duties:Follows policies and procedures demonstrates ability to access online manuals and references.Transfers learned scientific knowledge into practical application in applying the nursing process.ASSESSMENT Appropriately completes nursing assessment and screening upon patient encounter via telephone or in clinic.DIAGNOSIS Interprets assessment information and formulates nursing diagnosis.PLAN Maintains problem list, medication list and allergies list when indicated.INTERVENTION Administers medications as ordered and completes re-assessments as indicated. Completes patient care procedures correctly per policy. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate.DOCUMENTATION Documentation is complete and correct on all encounters.EDUCATION Provides patient and family education as needed based on diagnosis or treatment plan.EQUIPMENT Maintain B/P machine. Correctly identifies and notifies appropriate department about defective equipment.COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages phone calls Utilizing e-mail system SBARORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) JCAHO (continuous survey readiness Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and others QUALITY MEASURES Identifies and participates in data collection and process improvementsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief charge nurse Nursing committees/councils Journal club Educational workshops Assist in the development or updating of patient education materialsAccepts and completes additional duties as assignedBonus Points Professional certification Other:Assesses a patient’s knowledge base/understanding of their diagnostic procedure.Plans, with the patient, the course of their testing/treatment in coordination with physician.Assists with the performance of cardiac diagnostic procedures in the Non-Invasive Cardiology Lab.Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs and documents results.Documents accurately, on chart, procedures performed and patient’s tolerance.Performs other related duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 6 – 12 months Experience in acute care setting.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref 1 year Experience in the care and coordination of care for neurosurgery patients.Pref Administrative experience at the Program Manager level preferred.Pref Experience with JCAHO accreditation and DHS regulations strongly preferred.Pref Case Management principles and operations experience strongly preferred.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The purpose of this position is to have a Care Coordinator that is responsible to assist the patient, their families and provider across all aspects of their health care continuum. The care Coordinator is the liaison between the patient and the provider with an optimum goal of meeting the patient’s individualized needs, ultimately improving quality of life which will result in positive patient outcomes through communication, education and coordination.Essential Duties:Promotes and reinforces the Patient Centered Care Model.Promotes timely access to all aspects of care.Reduce emergency room utilization, hospital admissions as well as readmissions.Promote adherence to care plans developed in coordination with the patient, Primary Care provider and family.Provides excellent customer service.Implements care coordination and planning techniques.Assist patients in navigating through the healthcare continuum.Schedules appointments to ensure the patient is getting follow up with primary care provider and all specialists.If patient requires referral to other services, the Care Coordinator will assure that authorization and referrals are completed.Coordinate appointments with other services/practices and advises patient accordingly.Obtain lab results, diagnostic studies for ancillary services; consult notes and other medical information in preparation for patient’s upcoming appointment.Uses risk stratification tools to identify gaps in treatmentDocument in EHR all encounters with patient and family.Promotes education and provides guidance to patient as directed by the Primary care provider.Empower and educate patients to promote self-management and shared decision-making.Assist patient in accessing transportation to health center, insurance matters, durable medical equipment, prescriptions, etc.Works collaboratively with providers and other care team members to ensure the delivery of quality of care to patients to help bring about best outcomes.Complete Medication Reconciliation.Communicates with a wide variety of people from a diverse socio-economic and ethnic background.Establishes and maintains effective working relationships with all team members.Engage with patients and caregivers to create an environment of collaborative care team.Other duties as assigned within the scope of responsibilities and requirements of position.Follow up with patient as needed to ensure they understand their agreed upon goals; ie making all scheduled appointments, education classesPerforms other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited License Practice Nurse program or Medical Assistant Diploma/Certificate from an accredited programReq 1 year Experience in the medical field (preferably as a MA or LPN in a clinic setting).Req Organization/time management skills.Req Excellent communication skills both oral and written.Req Must be comfortable with computers and medical terminology.Req Knowledge of HIPPA compliance and various health insurance types.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req License Practice Nurse *If LPN, must have: Current and Unrestricted LPN NV License (If Medical Assistant in lieu of LPN:: Must have Medical Assistant Diploma/Certificate from an accredited program)The hourly rate range for this position is $19.0 – $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year At least 1 year of acute inpatient hospital experience in the United States.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Oncology Certified Nurse – OCN (ONCC)Pref Specialty CertificationRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationReq ONS Chemotherapy & Biotherapy Oncology units required within six months of hireThe hourly rate range for this position is $52.24 – $85.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Provides specialized professional support services to administrators and/or project managers in the administration of research and/or administrative projects. Assists in the administration and coordination of a variety of research and/or administrative projects including planning, budgeting, organizing, research and delivery of services. Coordinates and supervises work assignments of other administrative personnel as assigned.Essential Duties:Assists in the administration and coordination of a variety of research and/or administrative projects and provides quality control. Assists in developing and implementing project goals and strategies. Assists with short and long-term planning and design of project direction and objectives. Assists management with administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives. Participates in writing of reports or other documentation of project status and/or administrative activities or project results. Oversees administrative project personnel as assigned.Assists in the planning of data collection. Recommends methods and procedures for data acquisition, management and quality control. Recommends statistical techniques for data analysis as needed. Generates graphs, charts, or tables to present analysis results and provides interpretation. Prepares reports, correspondence, other materials and analysis according to project schedules or on an ad hoc basis or instructs others to do so.Creates status reports on project plans, progress and results of activities. Coordinates publication production and/or dissemination in order to meet deadlines.Researches, gathers, organizes and summarizes data for project and/or administrative reports and/or activities. Analyzes data, presents results and makes recommendations on presentations of project and/or administrative reports.Evaluates effectiveness of project direction, schedules, activities, etc. Recommends and implements project activities and/or modifications of project activities and/or schedules as necessary to ensure achievement of project goals and objectives.Conducts quality assurance reviews of assigned projects. Instructs project personnel on quality assurance procedures and answers questions regarding data collection, management and analysis methods. Monitors problem areas and submits regular reports with recommendations. Takes necessary steps to address issues and resolve problems.Assists in developing and updating department policies and procedures and/or project procedures and coordinating implementation. Communicates and/or documents. Develops forms, flow charts and system requirements.Participates in development and administration of project or department budgets. Provides pertinent data and projections for use in developing project or department budgets. Authorizes expenditures within established limits. Tracks and monitors budget activity and analyzes variances. Produces interim financial reports.Interfaces with faculty and/or staff and external contacts necessary to complete project assignments or for information exchange. Resolves problems or questions referred by project staff or administrators.Provides leadership, guidance and supervision to staff, student workers, volunteers and/or graduate assistants. Leads others in the planning and delivery of project activities. Trains project or administrative personnel and assesses proficiency or readiness of trainees.Develops and maintains electronic databases and/or other records for reporting purposes. Enters and/or verifies database transactions as necessary. Provides technical support and design enhancements.Arranges and attends meetings, seminars, symposia and other events related to project efforts. Makes presentations, as needed. Establishes and maintains an active network of professional contacts.Assists with onboarding and offboarding faculty, fellows, and residents. Maintains oversight of clinic schedules, clinic closures, and acts as a liaison between the Access Center and the clinic.Ability to work independently and exercise discretion and judgment in job performance.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor’s degree Degree in a related fieldReq 5 years Directly related project or administrative experience.Req Excellent verbal and written communication skills.Req Working knowledge of word processing Microsoft Office applications.Req Detail oriented individual with a high level of accuracy.Preferred Qualifications:Pref Master’s degreeCombined experience/education may act as substitute for minimum education.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $33.00 – $54.02. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Essential Duties:1. Greets patients in a courteous and professional manner.2. Adheres to protect patient confidentiality.3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.4. Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.5. Schedules patient mandatory teaching classes.6. Understands the procedures for scheduling patients, and gives proper patient instructions.7. Notifies patient of upcoming appointments in a timely manner.8. Arranges patient clinic appointments as requested by the physician.9. Communicates all changes with patient and case information to all involved personnel.10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).11. Works with various hospital personnel to resolve issues and accommodate patient.12. Preps charts for clinic, selection committee, and tumor board (if applicable).13. Assists in clinic with clerical and scheduling needs.14. Assist in translation as needed (if applicable).15. Provides phone coverage as needed.16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.17. Ability to work independently and in a team setting to accomplish duties in a timely manner.18. Knowledge of proper chart format.19. Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of medical terminology preferred.Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.Pref Basic Life Support (BLS) Healthcare Provider from American HeartRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.Provide front office support for ophthalmology multispecialty group practice including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered and insurance information is accurate. Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Demonstrate exemplary customer service. Act as a liaison between the front office and communications’ center. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with senior operations manager. Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.Essential Duties:Greet Patients and Perform Check-In Process • Interface with electronic medical records and scheduling system(s). • Provide excellent customer service. • Verify/update demographic and insurance information. • Confirm/obtain Primary Care Provider and Referring Provider information. • Scan insurance/ID card(s) and any other pertinent insurance material(s). • Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms. • Assure patient has completed patient questionnaire(s), as needed. • For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. • Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol. • Arrive patients using the proper registration system(s). • Politely inform patients of possible delays relating to their appointments. • Collate chart appropriately in preparation for technician and provider to see the patient. • Perform patient encounter in computer system(s). • Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. • Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Greet Patients and Perform Check-Out Process • Interface with electronic medical records and scheduling system(s). • Provide excellent customer service. • Collect payments from all self-paying patients and from insured patients receiving non-covered services or needing to pay co-payment(s)/deductible(s). Prepare patient receipts accordingly. • Perform patient insurance verification for all patients. • Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s). • Confirm/obtain Primary Care Provider and Referring Provider information. • Provide disposable dark glasses (i.e. mydriatic specs) for patient’s that have been dilated. • Make calls for patient transportation, upon appropriate patient request. • Collate chart appropriately. • Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. • Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment Scheduling • Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. • Verify coverage with appropriate insurance or health care plan carrier. • Accurately coordinate the registration, referral, and scheduling activities of the Roski Eye Institute. • Ensure patients are accurately scheduled. • Input validated patient registration information into the organization’s information systems. • Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments. • Answer telephone lines and make necessary patient accommodations in the Department of Ophthalmology or in the Keck Medical Center at USC. • Provide information to callers regarding the Department and its patient care services. • Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems. • For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. • Appointment-making for the Roski Eye Institute includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, eye notes from previous ophthalmic providers. • Provide location and office hours of emergency services to patients who state they are experiencing an eye emergency.General Administrative Duties • Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. • Respond to patient messages and/or voicemails, same day. • Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. • For cancellations and no-shows, follow appropriate steps as per policy. • Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. • Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. • Assist providers in performing schedule changes. • Review active worklist(s) and address patient account needs. • Always maintain and protect patient confidentiality. • Keep patient reception area(s) organized and neat. • Maintain adequate levels of front office supplies. • Support and participate in department huddles and team meetings.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalent Or equivalent evidence in file required.Req 1 year Experience in customer service.Req Working knowledge of basic medical terminology and diseases, as it applies to the eye.Req Strong organizational and follow-up skills.Req Experience scheduling patient appointments in computerized appointment scheduling system.Req Demonstrate strong oral and written communication skills.Req Sufficient computer keyboard skills to perform appointment scheduling, encountering, emailing, and other related computer tasks.Req Excellent interpersonal skills which promote pleasant and effective communication with patients, staff, and doctors.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Ability to work independently with minimal supervision.Req Ability to multitask effectively.Req Flexibility and adaptability given the dynamic nature of medicine and departmental needs.Req The ability to interact calmly and effectively with patients with difficult personalities.Preferred Qualifications:Pref 2 – 3 years Experience in medical admission setting.Pref 2 years Experience working in a medical teaching institution.Pref 2 years Experience in ophthalmology practice setting.Pref 1 year Experience with an electronic medical record (EMR).Pref Knowledge and proficiency with insurance.Pref Knowledge of Medical/CCS billing/authorization guidelines.Pref Strong insurance verification and pre-registration background.Required Licenses/Certifications: Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $19.50 – $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Cash Posting Specialist will perform under general supervision a variety of tasks related to posting, reconsiderations and adjustments of all payment types to the billing and collection system. This position will perform tasks in a timely and accurate manner in accordance with Billing Office practices, policies, and procedures. This position is responsible for manually posting daily batches of insurance payments to patient accounts as indicated on insurance EOBs. The Cash Posting Specialist will activate electronic batches and monitor exception reports. It is responsible for processing and application of all daily cash receipts, non-cash transactions, A/R adjustments, denials and write offs. It is responsible for ensuring accurate posting of manual checks and manual batches. Posting insurance denials using proper claim adjustment reason codes. Accessing various online portals and clearinghouses to obtain insurance payment and claim information to support the posting. Advise other team members on non-payments, underpayments, and overpayments. Review posted transactions to deposit and bank reconciliations sheets for balancing accuracy. Work closely with Accounting department on cash sheets and other reconciliation reports. Audit insufficient payments on 835 transactions, lockbox and paper remits for appropriate adjustments and denial codes. Distribute daily mail, correspondence and other items to facilitate collections process.Essential Duties:Responsible for posting payments and adjustments accurately at department standard. Responsible for meeting or exceeding monthly quality review. Meets or exceeds monthly productivity standards goal. Posts all payments in a timely and accurate fashion. Complete all adjustment requests and EOB reviews in a timely and accurate fashion. Maintain all batches posted, timely and accurate (both manual and electronic) included but not limited to “suspense accounts” or “unidentified cash”.Technical knowledge of billing guidelines, contracts and reimbursement methodology. Ability to read and interpret 835, EOB and paper remits.Responsible for identifying and copying payments and or correspondences needed to bill additional insurance companies or maximize reimbursement. Processes correspondence within the established timeline of 5 days from receipt. Responsible for balancing, closing and recording all batches.Consistently and efficiently, utilize payer websites, clearing house and other tools available to validate, facilitate and post appropriate A/R payments/adjustments. Works to identify opportunities for improvement and, when appropriate, develop and assist with implementing effective solutions. This includes but not limited to identifying internal and external payor issues. Able to reconcile for multiple entities under the same Tax ID number and within the system. Work in collaboration with other USC entities to resolve A/R related issues, transactions, payments and reconciliation.Monitors discrepancies and makes needed adjustments. Notifies appropriate personnel of trends or problems with specific payers, contracts or fee schedule adherence. Adapts to changes of unusual circumstances, new systems, new process flows, structural changes within the department, promotes cooperation and minimizes disruption to working environment. Works assigned reports in a timely fashion. Responds to e-mails and inquiries timely and professionally.Perform all other duties as assigned.Required Qualifications:Req High school or equivalentReq 2 years Experience in cash application or payment postingReq Experience with 835 and 837 files and understanding EOB.Req Ability to organize and prioritize work to meet strict deadlines.Req Computer skills including Microsoft Excel, Calculator and Word along with payment posting software.Req Demonstrate a strong analytical and math skills.Req Ability to work in a fast pace team environment as well as independently.Req Strong customer service skills.Req Requires excellent communication, customer service and organizational skills.Req Must be detailed oriented.Req Technical knowledge of billing guidelines, contracts and reimbursement methodology.Req Ability to read and interpret 835, EOB and paper remits.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $19.00 – $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integrated part of the department/unit, this position provides coordination of departmental/unit clerical duties and activities. Offers support in coordinating and maintaining files and data activities in an efficient manner.Essential Duties:1. Communication Skills • a) Ability to communicate effectively with co-workers in relaying information in a timely manner. Receive all calls in a professional manner. • b) Take detailed messages, determine urgency of calls, and forward them to the appropriate staff member.2. Computer Skills • a) Type and proof various documents (e.g., correspondence, reports, charts, minutes of meetings, hospital policies, etc.). • b) Create spreadsheets and tables, utilizing functions (formulas) and manipulating the data to retrieve desired information. • c) Maintain computer records and files as needed. • d) Design, develop and produce PowerPoint presentations for special events or committee meetings. • e) Must be able to use business format for letters and assure grammatical accuracy.3. Customer Service • a) Greets and assists patients/visitors by providing them with the information needed, contacting appropriate staff members to assist them, or taking messages for the staff. • b) Demonstrates outstanding telephone etiquette.4. Data Entry & Report Preparation • a) Enters data in a timely manner, ensuring that all information is accurate. • b) Prepares reports for committee meetings and other hospital departments/services.5. Information Distribution • a) Maintains computer data information accurately and timely. • b) Assures confidentiality of information.6. Meeting Scheduling • a) Coordinates meeting dates and times with all participants. • b) Arranges for conference rooms or other meeting locations, audio-visual equipment, or catering services as needed. • c) Attends meetings and types minutes of meetings as requested.7. Office Maintenance • a) Completes copying, collating and coordinating materials in an orderly manner. • b) Maintain files for the General filing system. • c) Picks up and delivers mail to and for nursing managers/directors. • d) Provide a file system that allows for easy retrieval of information.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 2 years Experience in a secretarial role.Req Experience in customer service field.Req Excellent working knowledge and skills in Microsoft Office programs including MS Word, Excel, and PowerPointReq Must be able to use spreadsheets for display of data, and manipulate data for presentation to various departments.Req Demonstrate excellent customer service behavior.Req Demonstrates excellent verbal and written communication skills.Preferred Qualifications:Pref Bachelor’s degree Degree in related fieldPref Experience with data entry and statistical analysis.Pref Experience with Kronos timekeeping system.Pref Medical Terminology.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $23.00 – $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.