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Patient Safety AidePatient Safety Aide

Patient Safety AidePatient Safety Aide

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with all other clerical duties. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure, and work efficiently in a team environment This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:ClericalHas thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems.Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols.Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity.Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing.Provides phone coverage as needed.Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer ServiceUtilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner.Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative.Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.Adheres to policies aimed to protect patient confidentiality.Teamwork/CollaborationDemonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.Possesses ability to work independently and in a team setting.Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.Is involved with and keeps abreast of changes within the USC healthcare system.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s Degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Pref 1 year Experience in acute care or ambulatory care setting preferred. *Entry level acceptedPref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref In depth knowledge of major insurance plans and types of coverage provided, including government health programs.Pref Bilingual is highly desirable preferably in Mandarin or Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Essential Duties:Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.Oversees activities of quality assurance programs for patient care provided by unit.Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior.Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.Financial Management:Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives.Reviews and manages income statements.Supervises inventory management including purchasing, product selection and supply usage.Ensures patient and treatment charge information and other related data are accurate and submitted to the USC billing office in a timely mannerEnsures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designatedreporting system.RISK Management:Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services).Maintains Quality Assurance Programs as required by all Keck Medical Center policy and procedures.Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to all pertinent regulatory requirements.Participates in and leads clinic-based quality assurance meetings and all applicable in-services.Participates and leads clinic-based quality assurance cost containment.Facility/Equipment Management:Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates.Identifies and plans prompt corrective action for any issues with safety or equipment and systems.Participates in the development and periodic revision of policies and procedures with the Regional Operations Director/Ambulatory Administrator to assure consistent, efficient and safe operation of clinic/program.Patient Care Management:Participates in development and revision of policies and procedures with the Regional Operations Director/Ambulatory Administrator to ensure consistent, efficient and safe treatment delivery.Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic.Team Management:Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff.Evaluates employee performance and provides guidance and feedback to assigned staff.Counsels, disciplines, and/or terminates employees as required.Trains all ancillary staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff.Helps direct reports overcome any organizational obstacles encountered during projects.Knows, understands, implements, follows, and communicates to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services and fosters a positive and Keck Culture workforce.Plans, organizes and supervises the nursing, ancillary and clerical staff to ensure the highest quality patient care according to all policy and procedures.Facilitates teammate development, collaborate with direct reports to create professional development goals.Maintains familiarity with and communicates to staff regarding new programs impacting clinic operations.Addresses employee relations issues and appropriately and escalate as necessary.Determines staffing needs, creates plans that promote the most efficient use of all teammates, ensure coverage during all teammate absences.Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic.Reports and documents all teammate injuries according to established policy and proceduresKnows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employmentReviews and approves timecards of direct reports.Tracks overtime, attendance and PTO, illnesses.Researches and responds to questions regarding payroll issues.Develops and conducts educational programs to keep teammates up-to-date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals.Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency.Knows and follows all Keck medical Center of USC policies and procedures.Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic.Marketing:Works with Regional Operations Director/Ambulatory Administrator and Physician staff to ensure full schedules and services are made available for patient care.Assists in all marketing opportunities that will provide education and access to clinic.Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needs.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq Bachelor’s Degree Degree in a Related fieldOr 4 years of related equivalent experience in lieu of bachelor’s degree.Req 3 years Experience in managing clinical operations in a healthcare setting required.Req Excellent people management skills.Req Ability to motivate and challenge staff.Req High frustration and ambiguity tolerance.Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Req Ability to bridge the gap between administrative demands and clinical needs.Req High skill and experience in process improvement.Req Familiarity with Word processing, Microsoft office software and departmental applications.Req Excellent analytical, problem-solving, planning and evaluation skills.Req Organization/time management skills.Preferred Qualifications:Pref Master’s degree In a Health Care related field completed or in progress is strongly preferredPref 2 years Experience in acute or ambulatory setting as a clinic manager.Pref Experience managing a multi-specialty clinic preferred.Pref Registered Nurse – RN (CA Board of Registered Nursing)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationThe annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with all other clerical duties. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure, and work efficiently in a team environment This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:ClericalHas thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems.Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols.Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity.Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing.Provides phone coverage as needed.Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer ServiceUtilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner.Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative.Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.Adheres to policies aimed to protect patient confidentiality.Teamwork/CollaborationDemonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.Possesses ability to work independently and in a team setting.Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.Is involved with and keeps abreast of changes within the USC healthcare system.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s Degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Pref 1 year Experience in acute care or ambulatory care setting preferred. *Entry level acceptedPref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref In depth knowledge of major insurance plans and types of coverage provided, including government health programs.Pref Bilingual is highly desirable preferably in Mandarin or Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Line Cook (Culinary Specialist) positions to join our rapidly growing team.The Opportunity:Are you passionate about serving quality food and providing exceptional customer service? Are you eager to construct award-winning meals? Join us! The Culinary Specialist will have the opportunity to prepare food for our guests, utilizing fresh, locally sourced ingredients. You will ensure that our high standards of excellence are maintained throughout our kitchens, keeping our inventories and facilities clean, organized and up-to-date. As a member of our team, you will take pride in exceeding the expectations of all of our customers and keeping the Trojan spirit alive!The Accountabilities:Provide customer services to faculty, staff, students, and guests.Prepare food items according to the recipe or instructions provided by the Chef. Adhere to proper knife handling procedures.Assist the Chef by working in other areas of the kitchen as assigned.Maintain inventories.Maintain cleanliness of facilities.Maintain kitchen sanitation program. Comply with standard food handling and sanitation procedures.Adhere to department service standards and to all health, safety and University rules and regulations.Attend and participate in meetings as required.Report to station, ready to work at the time work assignment is scheduled to begin.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Minimum Education: High School degree not requiredMinimum Experience: 1 yearMinimum Field of Expertise:Must successfully complete the culinary skills test administered by the Executive Chef. Knowledge of all kitchen equipment, small or large scale.Knowledge of both restaurant and banquet style cooking.Demonstrated customer service experience.Experience working in a fast paced working environment.Ability to effectively communicate in English. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.What We Prefer:Preferred Education: High School or equivalent. Specialized/technical training.Preferred Experience: 2 years.Preferred Field of Expertise: Culinary School diploma. Two years in a restaurant/hotel/high volume banquet and catering operation.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: Less than high school
Minimum Experience: 1 year
Minimum Field of Expertise: Must successfully complete the culinary skills test administered by the Executive Chef. Knowledge of all kitchen equipment, small or large scale. Knowledge of both restaurant and banquet style cooking. Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Prep Cook (Food Production Helper) positions to join our rapidly growing team.The Opportunity:As a Food Production Helper, you will have the opportunity to make a significant impact on the quality of food produced in our kitchen as well as the overall service extended to students, faculty, staff, and visitors on a daily basis. You will be responsible for supporting our kitchen with basic food and beverage preparation services, and assembling meals for our customers. Our team will depend on you to help maintain our warm, welcoming, and collaborative environment for both our guests and our team members. We take pride in providing exceptional cuisine and memorable customer service, and so should you!The Accountabilities:Provide basic food and beverage preparation service.Assemble and package food and beverage products.Stock and maintain all supplies, food items, and utensils.Maintain cleanliness of facilities. Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures. Adhere to department service standards and to all health, safety and University rules and regulations.Provide customer services to faculty, staff, students, and guests.Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Education: High School Diploma not required.Experience: 1 year.Expertise:Must have valid California Food Handler Card or obtain card within first 30 days of hire.Knowledge of food handling and sanitation procedures.Demonstrated customer service experience.Experience working in a fast-paced kitchen environment.Ability to effectively communicate in English.Ability to lift a minimum of 30 pounds.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.What We Prefer:High School Diploma.Specialized or technical training.2 years of experience in a restaurant or high-volume banquet and catering operation.Ability to oversee student and/or temporary workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perksThis support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: Less than high school
Minimum Experience: 1 year
Minimum Field of Expertise: Knowledge of food handling and sanitation procedures. Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to operate all equipment listed in Specialized Equipment (below). Ability to effectively communicate in English. Ability to lift a minimum of 30 pounds. Valid California Driver’s License may be required.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Culinary – Floater positions throughout our Retail, Residential, Full-Service Dining, and Fast Food venues.This position will work at multiple locations as needed and will not have a set schedule.The Opportunity:Are you passionate about serving quality food and providing exceptional customer service? Are you eager to construct award-winning meals? Join us! The Culinary Specialist will have the opportunity to prepare food for our guests, utilizing fresh, locally sourced ingredients. You will ensure that our high standards of excellence are maintained throughout our kitchens, keeping our inventories and facilities clean, organized and up-to-date. As a member of our team, you will take pride in exceeding the expectations of all of our customers and keeping the Trojan spirit alive!The Accountabilities:Prepare food items according to the recipe or instructions provided by the Chef. Adhere to proper knife handling procedures.Provide customer services to faculty, staff, students, and guests.Assist the Chef by working in other areas of the kitchen as assigned.Maintain inventories.Maintain cleanliness of facilities.Maintain kitchen sanitation program. Comply with standard food handling and sanitation procedures.Adhere to department service standards and to all health, safety and University rules and regulations.Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Minimum Education: High School degree not requiredMinimum Experience: 1 yearMinimum Field of Expertise:Must successfully complete the culinary skills test administered by the Executive Chef.Knowledge of all kitchen equipment, small or large scale.Knowledge of both restaurant and banquet style cooking.Demonstrated customer service experience.Experience working in a fast paced working environment.Ability to effectively communicate in English.Knowledge of food handling and sanitation procedures.Ability to operate all equipment listed in Specialized Equipment (below).Ability to lift a minimum of 30 pounds.Valid California Driver’s License may be requiredIn addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.                          What We Prefer:High School DiplomaCulinary School Diploma2 years of experience in a restaurant, hotel, or high-volume banquet and catering environmentAbility to oversee student, temporary, and/or resource workersThe Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education:
Less than high school

Minimum Experience:
1 year

Minimum Skills:
Must successfully complete the culinary skills test administered by the Executive Chef.
Knowledge of all kitchen equipment, small or large scale.
Knowledge of both restaurant and banquet style cooking.
Demonstrated customer service experience.
Experience working in a fast paced working environment.
Ability to effectively communicate in English.
Knowledge of food handling and sanitation procedures.
Ability to operate all equipment listed in Specialized Equipment (below).
Ability to lift a minimum of 30 pounds.

Preferred Education:
Specialized/technical training
High school or equivalent

Preferred Experience:
2 years in a restaurant/hotel/high volume banquet and catering operation.

Preferred Skills:
Culinary School diploma.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Line Cook II (Culinary Specialist II) positions to join our rapidly growing team.The Opportunity:Are you passionate about serving quality food and providing exceptional customer service? Are you eager to construct award-winning meals? Join us! The Culinary Specialist II will have the opportunity to prepare food for our guests, utilizing fresh, locally sourced ingredients. You will ensure that our high standards of excellence are maintained throughout our kitchens, keeping our inventories and facilities clean, organized, and up-to-date. As a member of our team, you will take pride in exceeding the expectations of all of our customers and keeping the Trojan spirit alive!The Accountabilities:Provide customer services to faculty, staff, students, and guests. Ensure the highest level of customer satisfaction without unnecessarily referring customer to other staff members. Maintain friendly, helpful demeanor. Provide timely options for customers with specialty diets or dietary restrictions.Measure, cut, and mix ingredients according to recipes, and/or direction from unit chef/manager. Cook and prepare food according to chef/managers direction to specific quality, quantity, appearance, and temperature.Ensure all food goods are utilized to maximum yield, reduces waste, spoilage, and pilferage.Prepare food items for a la carte and special events food goods according to the recipe or instructions provided by the unit chef/managers. Ensure compliance and consistency with product, menu, and recipe specifications and on time production standards. Prepare high quality soups, sauces, salads, appetizers, dressings, stews, and desserts, including meat, game, seafood, poultry, starches, sauces, and vegetables daily for meal and service production in a timely manner.Adhere to the kitchen sanitation program. Comply with standard food handling and sanitation procedures. Complete temperature and cooling logs as directed. Ensure work/cooking space is neat, orderly, and left in a clean and sanitized manner.Maintain working knowledge of classical and modern cooking techniques including but not limited to grill, fry, broil, roast, poach, blanch, and bake. Learn and execute new techniques applied to batch, prep, and a la carte menu items.Adhere to department service, health, and sanitation standards, safety and university rules and regulations. Store all food goods in approved containers that are wrapped, dated and labeled (where applicable) and store equipment in proper place.Maintain cleanliness and organization of facilities, kitchen common areas, stations, tools, kitchen small wares, and cooking equipment. Ensure proper use of kitchen small wares and cooking equipment, including proper knife handling and sharpening procedures. Maintain personal and professional tools in adherence with policies and procedures. Report any maintenance issue to the unit chef/manager.Provide guidance and direction to culinary and kitchen staff.Attend all required culinary trainings.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Minimum Education: Specialized or technical training.Minimum Experience: 3 years.Minimum Field of Expertise:Culinary School Certificate or Diploma from a Culinary Arts and Management nationally accredited school.Knowledge of all kitchen equipment, small or large scale.Knowledge of both restaurant and catering/special event cooking.Demonstrated customer service experience.Experience in a fast-paced kitchen environment.Knowledge of classical cooking techniques and modern cookery.Ability to effectively communicate in English.Knowledge of standard food handling and sanitation procedures.Ability to lift up to 50 lbs.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.                          What We Prefer:Preferred Education: High School Diploma. Associate’s Degree from a Culinary Arts and Management school.Preferred Experience: 4 years of experience in a restaurant, hotel, or high-volume banquet and catering environment.Preferred Field of Expertise: Ability to oversee student, temporary, and/or resource workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $27.22. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: Specialized/technical training, Less than high school
Minimum Experience: 3 years
Minimum Field of Expertise: Culinary School Certificate/Diploma from a culinary arts and management nationally accredited school. Three years experience must include at least six months of prior experience as a USC Culinary Specialist or equivalent culinary experience in an external full service restaurant operation. Must successfully complete the culinary skills test administered by the Executive Chef. Knowledge of all kitchen equipment, small or large scale. Knowledge of both restaurant and catering/special event cooking. Demonstrated customer service experience. Experience working in a fast paced working environment. Knowledge of classical cooking techniques and modern cookery. Ability to effectively communicate in English.