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The Certified Phlebotomist II is the Department’s primary support system and is responsible for procuring blood samples from patients, for preserving the integrity of specimens and for proper transporting, processing and preparation of all samples. Support from Laboratory Assistants also includes clerical functions such as answering telephone inquiries from other departments of the facility, dissemination of laboratory reports and communicating with referral laboratories utilized by the department.Minimum Education: High School Diploma or GED or equivalent experience Minimum Experience/Knowledge: At least two (2) years of experience as a Phlebotomist in a hospital setting preferred. Required License/Certification: Current CPT License Current BCLS Certification from the American Heart Association. As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. The hourly rate range for this position is $23.88 – $32.13. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Has in depth knowledge in all the functions of the Admitting Department. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs, regulatory requirements, ability to calculate patient financial responsibility, and ability to speak with patients about their financial liability. Ability to take after hours and weekend call on a rotating basis.Minimum Education:High School graduate or equivalent evidence in file requiredMinimum Experience/Knowledge:Three years of hospital experience or in a related field                                       Required License/Certification:AB 508 Certification.  If no card upon hire, one must be obtained within 30 days of hire or transfer into the department, and maintained by renewal before expiration date                                            As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. The hourly rate range for this position is $27.32 – $34.67. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

The GI Lab Technician, under the guidance of the Registered Nurse, is responsible for the care and safety of patients who come under his/her care.  The technician performs scrub assistance duties during operative/GI procedures under the supervision of the physician and the circulating nurse, as well as performing technical duties for assigned areas. The GI Technician is responsible for the proper care, handling, decontamination, and high level disinfection of equipment according to defined procedures.Minimum Education: High School Diploma or equivalentMinimum Experience/Knowledge: GI Lab experience preferred Required License/Certification: BCLS from the American Heart AssociationAs part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. The hourly rate range for this position is $28.71 – $36.43. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

USC seeks adjunct professors to teach courses in our online Master of Science in Applied Analytics program. The successful candidate should possess a Ph.D., or equivalent professional degree, as well as relevant professional experience in the fields of analytics and artificial intelligence (or a Master’s degree with extensive professional experience in the field). Candidates must be currently employed in a primary position or career in the discipline (or retired from full time employment in the discipline). Candidates with a commitment to working collaboratively with colleagues and supporting students from a variety of backgrounds are especially desired. Preference will be given to candidates with significant prior online teaching experience combined with academic credentials, relevant professional experience in the field, and a history of receiving excellent teaching evaluations. In addition, the successful candidate will also demonstrate – through ideas, words, and actions – a strong commitment to USC’s Unifying Values. The specific courses for which we seek adjunct professors are:AAN 500: Applied Business Analytics and Artificial IntelligenceAAN 505: Statistics for Applied Data AnalyticsAAN 510: Visualization and Storytelling With DataAAN 515: Regression Modeling for Applied Predictive AnalyticsAAN 520: Applied Data Management and Database SystemsAAN 525: Applied Machine Learning for Business ApplicationsAAN 530: Applied Optimization and SimulationAAN 535: Analytics Business Strategy and CommunicationAAN 540: Applications of Deep Learning and AI in BusinessAAN 545: Project Management for Analytics ProfessionalsAAN 550: Applications in Artificial IntelligenceAAN 555: Applied Analytics and Artificial Intelligence CapstoneSuccessful applicants will have expertise in technical applications used in the program’s curriculum, including but not limited to the following examples:Command line applications and prompting Docker Desktop Jupyter NotebookPre-trained AI models and platforms (e.g., Transformers and HuggingFace) PythonMachine learning platforms and libraries (e.g., H2O Model ML, PyTorch, TensorFlow, Keras) Structured query language (SQL)Time series, spatial, relational, graph, and vector databases (e.g., PostGIS, Timescale, MobilityDB, EdgeQL, Apache AGE)In applying for the position, please submit a resume or CV.Responsibilities:Apply professional experience in academic teaching, assessment, institutional service, and collaborative work with colleagues.Demonstrate instructional preparation, planning, pacing, and organizational skills to effectively facilitate assigned courses.Deliver instructional content that aligns with course design and learning objectives and incorporates active learning opportunities for application of course content.Foster a collaborative learning environment that demonstrates responsiveness to student backgrounds, experiences, and cultures.Apply clear and effective presentation of course content in spoken, written, and visual communications, including elements of synchronous teaching style and asynchronous communications with students.Interact with students on a regular basis via announcements, discussion board posts, feedback on assignments, weekly office hours, and related synchronous and asynchronous modes of student engagement.Provide timely, substantive, constructive feedback and grades to improve student comprehension, performance, and application of course concepts and learning outcomes.Use student and peer evaluation data to reflect on instructional practices.Demonstrate a growth mindset by adapting teaching practices to continually improve instructional effectiveness.Contract Term: Per semesterThe hourly rates for this open rank position are Adjunct Assistant Professor $49.00, Adjunct Associate Professor $54.00; Adjunct Professor $59.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Clinical Laboratory Scientist performs a variety of standardized and highly specialized Blood Banking, analysis in the Clinical Laboratory. The Clinical Laboratory Scientist is responsible for the accuracy, reliability and timeliness of patient test results used for the diagnosis, management, and treatment of patients. CLS will be responsible for performing manual, semi-automated and automated procedures in accordance with CAP and AABB standards. Utilizes standard laboratory equipment, and records and checks result for completeness and accuracy. Performs data entry of diagnostic information.Essential Duties:Performs a variety of manual, semi-automated and automated Biochemical, Hematological, Microbiological and/or Blood Bank analysis on varied patient specimens, maintaining a high degree of accuracy, reliability and productivity.Recognizes normal, abnormal, unusual and critical results and takes appropriate action as established by laboratory policy, including appropriate considerations for the age of the patient.Demonstrates proficiency in clerical and computer functions, for communicating results and for carrying out additional clinical and clerical duties to meet the needs of the Department.Assures results are available within defined TAT guidelines.Communicates and interacts effectively with co-workers, guests of the Institution and hospital clinical staff.Maintains professional growth and development.Participates in the Department’s Quality Assurance Program and continuing education sessions.Help monitor supply levels, communicating with the supervisor for supplies that are needed, assisting in monitoring inventory, as assignedAssists in training personnel.Functions independently in performing responsibilities, organizing and prioritizing work, assisting others when work is caught up.Adheres to Safety / Infection Control guidelines using personal protective equipment as requiredWillingness to take on new tasks and additional responsibilitiesDisplays flexibility to cover the lab in emergencies and difficult staffing situationsObtains specimens from designated patients as necessary.Adheres to established Hospital and Departmental policies and procedures.Possesses both a theoretical and working knowledge of all procedures and instrumentation in assigned areas. Understands the clinical significance of each test performed.Identifies and correct problems that may adversely affect test performance or reporting of test results. Adheres to, performs and documents all calibration, maintenance and quality control as required according to the laboratory policies and procedures.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReqAnd/or equivalent training for California Clinical Laboratory Scientist or California Specialty (Limited) License.Req Organization/time management skills.Req Demonstrates excellent verbal and written communication skills.Req The ability to work with physicians, staff and professionals in multiple settings and locations and to promote diversity in the workplace.Req Knowledge of basic computer skills including Microsoft Office applicationsPreferred Qualifications:Pref 1 year Prior experience and/or CLS training to include: specialized and complex analysis, quality control, calibration, QC evaluation, inventory control, preventative maintenance, and quality improvement related to Clinical Laboratory field.Pref ASCP CertificationRequired Licenses/Certifications: Req Clinical Laboratory Scientist – CLS OR Limited license from the State of California.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the Quality and Outcomes Management Department, the functions of this position include responsibility for screening, collecting and analyzing information from various sources such as patient records, databases, and outcome reports. Vital components of this position include the ability to identify opportunities to improve care and outcomes, implementing plans to achieve the desired goals, and the submission of accurate data reports to meet the internal/external needs of the organization and medical staff.Essential Duties:1. Management and execution of the responsibilities of the position • a. Utilizes effective critical thinking skills, organization, prioritization, planning, personnel management, operational efficiency, decision-making, and teaching. • b. Performs case review abstracts to briefly and effectively summarize all of the important information related to the review criteria. • c. Assists with audits, data retrieval and analyses in a related specialty field such as cardiothoracic or bariatrics.2. Determines if the case review requires peer review or trending and provides timely contact with the MD Peer Reviewers. • a. Acts as a liaison with both the hospital and medical staff providing education on any identified opportunities to improve care and outcomes.3. Designs clinical indicators and methods for extraction of necessary data from the patient records and computer software programs. • a. Reports rate based and selected indicator information to each medical staff department/service as determined by the organization • wide initiatives or Medial staff service specific indicators. • b. Performs data analysis, trending, display and presentation with attention to detail. • c. Utilizes statistical principles as needed to compose accurate meaningful reports and to support the validity of the data.4. Incorporates knowledge of applicable Federal and State regulations and JCAHO Standards, which affect hospital operations relative to Quality and Outcomes Management.5. Develops simple and effective methods or tools to educate staff such as booklets, poster board presentations etc. • a. Facilitates or serves as a member on quality improvement teams ensuring the use of CQI tools, and the hospital PI methodology—S.A.M.I.E. • b. Demonstrates the ability to effectively communicate and present information to all levels of the organization.6. Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree Degree in Nursing.Req 2 years Experience in recent critical care (preferably recent experience)Req Requires critical thinking skills and organization in prioritizing a workload of multiple tasks.Req Works independently with minimal instruction.Req Demonstrates excellent verbal and written skills.Preferred Qualifications:Pref Master’s degree Prefer Masters-prepared candidatePref 5 years Experience in an acute care setting.Pref Quality improvement/peer review experience.Pref Management experience.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Certified Professional in Healthcare Quality – CPHQ (NAHQ) Certified Professional in Healthcare Quality (CPHQ) certification within 2 years of hire (*current employees must obtain within 2 years from January 2022)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.The Licensed Vocational (LVN) is an individual with specific knowledge and technical skills to assist the Nurse Manager providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Nurse Manager.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules and receives patients.Prepares and maintains medical records.Performs basic secretarial and medical transcription duties.Enters charges into the system in an accurate and timely fashion.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs.Implements an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organizes pharmacy refill requests for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication as directed by physician.Schedules diagnostic tests ordered by the physician as needed.Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations.Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations.Ensures compliance with infection control policies.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputPreferred Qualifications:Pref 2 years Experience in a health care setting.Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $29.00 – $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with all other clerical duties. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure, and work efficiently in a team environment This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:ClericalHas thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems.Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols.Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity.Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing.Provides phone coverage as needed.Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer ServiceUtilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner.Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative.Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.Adheres to policies aimed to protect patient confidentiality.Teamwork/CollaborationDemonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.Possesses ability to work independently and in a team setting.Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.Is involved with and keeps abreast of changes within the USC healthcare system.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s Degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Pref 1 year Experience in acute care or ambulatory care setting preferred. *Entry level acceptedPref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref In depth knowledge of major insurance plans and types of coverage provided, including government health programs.Pref Bilingual is highly desirable preferably in Mandarin or Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with all other clerical duties. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure, and work efficiently in a team environment This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:ClericalHas thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems.Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols.Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity.Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing.Provides phone coverage as needed.Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer ServiceUtilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner.Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative.Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.Adheres to policies aimed to protect patient confidentiality.Teamwork/CollaborationDemonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.Possesses ability to work independently and in a team setting.Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.Is involved with and keeps abreast of changes within the USC healthcare system.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s Degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Pref 1 year Experience in acute care or ambulatory care setting preferred. *Entry level acceptedPref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref In depth knowledge of major insurance plans and types of coverage provided, including government health programs.Pref Bilingual is highly desirable preferably in Mandarin or Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Responsible for the strategic direction, operational oversight, and leadership for facilities management functions across Keck Medical Center of USC, ensuring the safety, reliability, and operational excellence of the physical environment while maintaining compliance with regulatory standards. This position serves as executive advisor for facility issues, provides leadership and direction to subordinate management and organizes the activities of the facilities management functions which are necessary for maintaining all physical structures, mechanical/electrical systems, central plants, and utilities in an operative and safe working condition. This position drives operational initiatives, develops and implements policies, develops and implement long-range facilities and infrastructure plans aligned with institutional priorities, and supports the organizations efforts in meeting or exceeding strategic financial and operational objectives. The Administrative Director will also serve as a strategic advisor to executive leadership on capital planning, campus development, and energy efficiency.Essential Duties:Monitor effectiveness of management practices and productivity indicators using data such as turnover rates, absenteeism, budget variance, patient, MD, and staff satisfaction surveys.Assure the ongoing development and implementation of policies and procedures that guide and support the provision of services.Conducts regular audits, inspections, and assessments to ensure a safe, functional, and compliant environment of care.Assess and communicate recommendations for utilization of space, space needs, equipment, personnel and other resources as needed to meet patient needs.Prepare and submit reports as necessary to any requiring department (primarily Administration and Human Resources) in an accurate and timely manner.Provides direction to management team to enable the effective and efficient completion of objectives. Gives timely guidance and feedback to direct report management to strengthen their specific knowledge/skill areas needed for progression. Holds direct reporting management team accountable for the development of staff to meet overall objectives in terms of quality, service and cost effectiveness.Reviews levels of service and significant trends that impact the effectiveness of delivering patient care, critical operational objectives, or other key components within the organization. Ensures that management teams are conducting root cause analyses, as appropriate. Proactively guides management to identify prevention/risk avoidance opportunities and implements continuous improvement plans.Direct new construction and renovation projects on campus to include: interpreting needs of hospital staff, design areas for functionality and optimal space use, development of budgets and justifications, supervision of contractors in the performance of their duties, and working directly with state and local authorities to assure compliance with applicable regulations. Oversees major repairs, renovations, and new construction. ___ all completed projects.Perform new equipment and service coordination by evaluating space, storage, installation and initiation of new services/equipment.Plan and assist with applications, including coordinating responses to questions, filing of Progress Reports, filing closure report, attendance at hearings as requested, assuring licensure application is accurate and up-to-date pertaining to plant operations.Oversee and manage all on-site inspections, assisting inspectors and surveyors in the performance of their duties; provide reports as required in follow-up to surveys, inspections and audits.Develops efficient organizational structures within scope of assignment. Provides leadership for management team to maintain a competent and engaged employee group and provides recognition/commendations to achieve desired outcomes. Drives initiatives to meet or exceed threshold goal for department turnover and/or system metrics on employee engagement indicators.Develops and implements strategic and operational/high-level projects and processes. Sets clear goals, priorities and objectives for the direct report management team. Oversees multiple departments’ operations and designated projects to ensure that goals or objectives are accomplished within the prescribed time frame, providing guidance to management team to ensure the best possible delivery of service and high customer/patient satisfaction.Drives collaboration across the organization to identify needs and develop scalable solutions. Prioritizes objectives and implements strategies to achieve organization initiatives as part of the executive leadership team. Delegates responsibilities to direct report management, providing guidance and direction, as appropriate.Ensure compliance with all local, state, federal law, TJC standards, applicable national organizations, and hospital policies. Ensure maintenance of appropriate records. Ensure continued compliance with same by department employees in an ongoing and orderly manner (clear audit trail).Develops, implements, administers, and modifies programs to maintain the physical plant, grounds, and equipment of the medical center through effective utilization of personnel and materials.Ensures departments’ annual operational and routine capital budgets align with organization’s strategic plan and consistent with executive leadership, System CFO and Corporate guidelines. Uses benchmark data to support performance, costs, and return on investment.Develops systems for control and efficient, effective use of all utilities.Establishes preventative maintenance schedules and prioritizes repair and maintenance work to minimize disruption of medical center operations.Maintains established administrative and regulatory requirements and records for DHS, TJC, CMS and OSHPD.Drives the maximization of efficiency and productivity. Leverages relationships with vendors and partners to obtain contracts that support cost-efficient operations and maintenance.Establishes procedures and controls for procurement of equipment, supplies and contract services.Ensures that building and life safety codes are followed to comply with safety, regulatory and legal requirements.Acts as a liaison to outside inspecting and regulatory agencies with regard to physical plant.Coordinates and integrates department services on intradepartmental, interdepartmental, and medical center wide levels.Policies and procedures are in place to support scope of practice.Establishes and maintains performance improvement and quality control activities which support the department and the hospital.Develops long-range goals and strategic plans. Deploys data and research to drive cross-business organization prioritization.Inspects building and grounds to ensure conformance with established standards and regulations.Effectively maintains all required records for department, demonstrates good organizational skills. Ensures all employees of the departmentUnderstand their personal role in the event of a fire or internal/external disaster. Ensures all department members demonstrate cleanliness of self and work area and practice infection control.Provides oversite of facilities management budgets, including operational expenses, maintenance, and long-range infrastructure improvement projects.Leads efforts to implement sustainability and energy efficiency programs, reducing the organization’s environmental footprint and operating cost.Performs other related duties as assigned or requested.Required Qualifications:Req Bachelor’s Degree Bachelor’s Degree in Engineering, Architecture, Facilities Management, Business Administration, or related field.Req 10 years Ten (10) years minimum management experience (3) of which have been spent at the management level in the facilities departmentReq Possesses the vision and the sensitivity to sustain a cultural transformation process consistent with the mission and values of Keck MedicineReq Strategic vision with the ability to executeReq Demonstrated leadership presence and maturityReq Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changesReq Demonstrated ability to lead others to common organizational goals and objectives and able to mentor and develop others in the organizations to foster positive employee engagementReq Ability to hold people accountable to achieve objectives and have crucial conversations when appropriate with key stakeholdersPreferred Qualifications:Pref MBA Master’s Degree in Business Management or related field.Pref Lean Six Sigma Experience in Lean Six Sigma or other performance improvement methodologies.Pref Healthcare Facilities Certifications (e.g. CHPM, PE, PMP, CFP, LEED AP)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $145,600.00 – $240,240.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.