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The Senior Director of Clinical Revenue Integrity directs and oversees clinical revenue integrity processes, practices, and operations for all hospitals at the Health System level. The Senior Director will serve as the Health System primary subject matter expert, managing a shared-service model among multiple hospitals. In addition, the Senior Director uses charging and regulation expertise to perform daily operational management of the CRI program and staff. This position evaluates the adequacy and effectiveness of internal and operational controls designed to ensure that CRI processes and practices lead to appropriate execution of regulatory requirements and guidelines related to facility charges for compliant billing practices. This Senior Director has complete oversight and/or coordination of all charge capture and revenue integrity activities including, but not limited to regulatory compliance audits, charge integrity assessments, charge description master reviews, and other operations support activities for the health system. The Senior Director also acts as a liaison between the clinical and operational leadership to drive accurate charge capture. This position will have a specific focus on revenue integrity teams with the goal to enhance effectiveness of patient net revenue realization and minimize revenue leakage across the system. This involves complete capture of patient revenue in every area that generates charges, management in relation to charging mechanisms and triggers, ensuring clean handoffs between clinical departments, strategic pricing, denials management, billing management and clinical operations relations. This position reports to the Vice President of HIM and Revenue Integrity.Essential Duties:Provides management oversight of all charge capture and revenue integrity activities assuring accurate and complete CDM is available for charge capture throughout the hospital system.Provides leadership, feedback, coaching, counseling, guidance, and direction on management of Revenue Integrity Operations (account and claim edit management), missing charges, charge trigger methodology, CDM, fee schedules and charge capture.Utilizes knowledge of federal and state regulations to ensure compliance.Responsible for multi-hospital system development, implementation and maintenance of internal controls and policies to maintain sound clinical revenue integrity practices.Directs and facilitates the development of corrective action plans related to any deficiencies noted concerning charge capture effectiveness and system integration.Establishes best practice protocols and highest quality outcomes throughout the hospital system, while also ensuring consistency.Keeps abreast of changing industry requirements and regulations regarding acceptable documentation and billing practices by reviewing Federal Registers, fraud alerts, OIG advisory opinions and other relevant publications.Works collaboratively with numerous other system leaders in developing and implementing systems and processes to support revenue integrity process addressing, but not limited to, charge capture accuracy, reconciliation and late charge management.Develops and maintains collaborative working relationship with revenue producing departments, information systems personnel, technical and clinical personnel to identify chargeable activities, to establish charge capture mechanisms, and orderly and timely recording of revenue.Investigates and advises on matters relating to technical or regulatory requirements for charge capture activities.Communicates performance opportunities/issues to inform management and staff at all levels; motivates and incentivizes; instills accountability; monitors productivity and quality of work; and provides technical training and leadership development courses pertinent to service line.Completes and engages in employee performance reviews, addresses performance issues, councils, and terminates (as needed).Leads and conducts focused charge capture and coding audits system-wide on various topics and compliance aspects.Develops and enforces productivity and quality standards and monitors multi-department performance.Responsible for hiring, training, and the development staff.Maintains a working knowledge of current laws, regulations, health system policies and standards, industry best practices to implement system-wide goals and standards.Provides support to departments and operational charge reconciliation and late charge management.Supports and facilitates with the CDM pricing review in alignment with USC Finance and Reimbursement policies and guidelines.Performs other duties as assigned.Required Qualifications:Req Bachelor’s Degree In Finance, Business, Health Care Administration, Health Information, or Nursing.Req 7 years Experience in a related field or equivalent experience in revenue cycle operations or with CPT/HCPCS coding in a health care management environment.Req 3-5 years Of progressive management/ leadership experience.Req Experience in healthcare with a progressive focus on charge to payment relationship and patient account functions and understanding of health care financing and reimbursement mechanisms along with management.Req Must have the ability to plan, develop, and present educational or programmatic materials in front of an audience ranging from 1:1 to 1:20.Req Ability to work remotely utilizing technology for meeting and employee engagementReq Strong organizational skills to keep track of multiple priorities of highly detailed information.Req Strong executive presence, including communication skills that enable appreciation of others’ perspectives and the ability to offer compelling insights and recommendations.Req Strong quantitative, analytic, and problem-solving skills to evaluate all aspects of a problem or opportunity and draw valid conclusions to make or facilitate appropriate and timely decisions.Req Demonstrated knowledge of the content, structure and maintenance of the Charge master and fee schedule.Req Possess strong understanding of various reimbursement methodologies with expert knowledge of all payer billing requirements in the facility to include DRGs, APCs, Medical necessity.Req Process strong understanding regarding billing documents and data fields for the UB04.Req Strong business acumen.Req Excellent decision and analytical skillsReq Excellent communication skills, both written and verbalReq Effective problem solvingReq Ability to lead and build remote-based teams effectively and collaborativelyReq Knowledge of industry and regulatory program policies, procedures, and laws.Req Stong Excel skillsPreferred Qualifications:Pref Master’s degree In Finance, Business, Health Care Administration, Health Information, or Nursing.Pref Cerner experienceRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date (applicable to employees working within City of LA).Req Certification in at least one of the following: *CPC, CCS, CCS-P. Must obtain within six (6) months of hire if not certified at time of hire.The annual base salary range for this position is $158,080.00 – $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Keck School of Medicine (KSOM) of the University of Southern California (USC) and Children’s Hospital Los Angeles (CHLA) in the Department of Pediatrics in the Division of Endocrinology are actively seeking a full-time faculty member for the position of Pediatric Endocrinologist at the level of Clinical Assistant/Associate Professor of Pediatrics (Practitioner). The division is comprised of a dynamic group of 19 full-time faculty, 6 part-time physicians, 5 full-time PhD research faculty members, 6 nurse practitioners, an accredited fellowship program, and an incredible support staff including psychologists, diabetes educators, endocrine nurses, social workers, dietitians, physical therapists, and patient coordinators.CHLA is a freestanding pediatric academic center and ranked by US News & World report as the top children’s hospitals in California, #5 in the nation, and #1 one on the west coast. Our subspecialty program is top 10 in the country and #1 on the west coast. Our current hospital building opened in July 2011 and is equipped with 495 state-of-the-art inpatient beds and a large pediatric training program. CHLA serves a diverse patient and family population and has a significant advocacy role within the State of California. CHLA is proud to be the only pediatric program in the top 10 who cares for a predominately underserved population, and this mission shines in every person at CHLA.Candidates should be clinically trained in pediatric endocrinology. The preferred candidate should have a broad exposure to and familiarity with the assessment of newborns, infants, and children in an inpatient setting, and also be familiar with general pediatric endocrinology outpatient concerns. Candidates should display excellent communication skills and a willingness to participate in the increasingly utilized team-based-care approach in a community setting.This position will include night and weekend on-call responsibilities to be shared on a rotating basis. It is a requirement therefore to reside in the vicinity of the community supported by this practice, near Los Angeles County. Duties at the CHLA campus will include patient care and teaching activities and may include other academic pursuits as mutually agreed upon.Applicants must have an M.D. or equivalent degree and have demonstrated scholarly, clinical, and teaching capabilities. Candidates must be board certified or board eligible in Pediatric Endocrinology by the American Board of Pediatrics and be eligible for medical licensure in the State of California.The annual base salary range for this position is $95,904-$325,712.  When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerationsWhen extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Academic appointment through USC Keck School of Medicine is available at a level appropriate to training and experience. USC is an equal opportunity, affirmative action employer. CHLA and USC greatly values diversity and is committed to building a vibrant and culturally diverse community of faculty that best reflects the patients and families that we serve. Members of all racial and ethnic groups, religion, sex, sexual orientation, gender identity, age, marital status, people with disabilities, and veterans are encouraged to apply.

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Keck School of Medicine (KSOM) of the University of Southern California (USC) and Children’s Hospital Los Angeles (CHLA) in the Department of Pediatrics in the Division of Hospital Medicine, are actively seeking a full time faculty member for the position of Clinical Assistant Professor of Pediatrics (Clinician Educator).The Department of Pediatrics, Division of Hospital Medicine at Children’s Hospital of Los Angeles (CHLA) and the USC Keck School of Medicine are seeking BC/BE pediatrics for faculty and non-faculty positions for the Division of Hospital Medicine.  CHLA is a 495 bed free standing full-service Children’s Hospital and is affiliated with the USC Keck School of Medicine.  The Division of Hospital Medicine at CHLA employs both contract and faculty members and currently has approximately 70 hospitalists.  It has a two-year Pediatric Hospital Medicine Fellowship Training program as well.  Clinical responsibilities within the Division include supervision of trainees on the inpatient service, primary care for patients on the attending only service and intake management and team assignment for internal and external requests for admission to the hospital.  Division members are also institutional leaders in Quality Improvement, Education and Throughput.  The selected applicant for this position at CHLA will follow specific inpatients on the Hospitalist service without pediatric house staff coverage and may supervise 3rd year medical students rotating through CHLA for their primary pediatric clerkship.  The Hospitalist service is a 24/7 in-house model, and as such, selected candidates will work day, evening and some weekend shifts.  While all are encouraged to also pursue scholarly work, those chosen to join the Division as faculty may have time allocated for scholarship endeavors, but this depends upon their academic tract.  Applicants should have a major interest in providing inpatient care to a diverse and complex population of patients, have excellent communication skills, and enjoy teaching learners at various levels.The annual base salary range for this position is 95,904-$325,712.  When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerationsIf interested, please apply using the USC job link and email the division at DOHM@chla.usc.edu.  For further inquiries, please contact:Dr. Purnima Mandal & Dr. Kevin Waloff at 323-361-6177Academic appointment through USC Keck School of Medicine is available at a level appropriate to training and experience. USC is an equal opportunity, affirmative action employer. CHLA and USC greatly values diversity and is committed to building a vibrant and culturally diverse community of faculty that best reflects the patients and families that we serve. Individuals from underrepresented groups in medicine are especially encouraged to apply.

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Keck School of Medicine (KSOM) of the University of Southern California (USC) and Children’s Hospital Los Angeles (CHLA) in the Department of Pediatrics in the Division of General Pediatrics, are actively seeking a full time faculty member for the position of Clinical Assistant Professor Pediatrics – Clinician Educator.The selected applicants will provide clinical care in a variety of settings, both at the Children’s Hospital and community.  Applicants should have a major interest in provision of clinical care, have excellent communication skills, enjoy teaching pediatric residents and medical students and interest in developing academic research.The annual base salary range for this position is 95,904-$325,712.  When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerationsInterested applicants are invited to submit a CV and inquiry to: Larry Yin, MD, MPH, Head, Division of General Pediatrics (lyin@chla.usc.edu); or c/o Jasna Watabayashi, Physician Recruiter, (jwatabayashi@chla.usc.edu) 4650 Sunset Blvd., MS#76, Los Angeles, CA 90027. Academic appointment through USC Keck School of Medicine is available at a level appropriate to training and experience. USC is an equal opportunity, affirmative action employer. CHLA and USC greatly values diversity and is committed to building a vibrant and culturally diverse community of faculty that best reflects the patients and families that we serve. Individuals from underrepresented groups in medicine are especially encouraged to apply.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Acute inpatient hospital experience as RNReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Specialty Certification Specialty Certification Specialty certification preferredRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association *Required for Departments: Intensive Care, Step-down, Telemetry. RNs without prior telemetry or critical care experience will be required to obtain ACLS within 180 days or by the end of orientation, whichever is sooner.The hourly rate range for this position is $52.24 – $85.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs standard elevator procedures. Trains other journeymen on specific skills and tasks as needed. Determines if equipment should be repaired or replaced. Estimates materials required for specific job components.Minimum Education:
Less than high school

Minimum Experience:
3 years of experience in maintenance and repair of both cable and hydraulic elevators.

Minimum Skills:
Thorough knowledge of city and state building codes and elevator codes.
Familiar with major elevator manufacturers and equipment.
Knowledge of all elevator mechanical functions.
Demonstrated ability to work independently.
Demonstrated communication skills.

Radiation Therapist delivers ionizing radiation as prescribed by the Radiation Oncologist to restore and enhance the quality of life, eradicate or diminish disease and maintain health. The Radiation Therapist performs simulations, schedules patient treatment, and completes associated billing. The radiation therapist will be hired for the satellite radiation oncology locations and may be asked to help at any of the satellites if needed.Essential Duties:Provides Radiation Therapy services by contributing as an essential member of the Radiation Oncology treatment team through provision of quality care of each patient undergoing a prescribed course of treatment.Performs skillfully in extreme, life-threatening emergencies: rapid grasp of the problem contingency management rapid matching of demands and resources in emergencies involving patient or equipment applies in treatment delivery.Participates effectively in the Therapeutic team approach to provide optimal treatment and follows appropriate procedures for setups.Resolves problems, disputes, complaints and criticism in a timely manner, informs that manages of any problems.Uses ARIA and all paperless items properly, effectively, and efficiently.Facilitates the continuity of care through the communication of information to all team members.Coordinates and meets multiple patient needs and requests; sets priorities and helps to coordinate appointments among multiple departments.Coordinates daily activities so as to devote complete attention to all necessary tasks involved in the treatment delivery.Evaluates and assesses daily, the patient’s physical and psychological responses to treatment and refers patients for appropriate management when indicated.Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served (Adolescence, Adult, and Geriatric). This is to include principles of growth and development, assessment of data reflective of the patient’s status, and interpretation of information to identify patient requirements relative to age specific needs.Maintains values congruent with the profession’s code of ethics and scope of practice as well as adhering to national institutional and/or departmental standards, policies and procedures regarding treatment delivery and patient care.Maintains current state/national certifications in Radiation therapy.Demonstrates respect for confidentiality of medical records and privileged knowledge.Applies principles of Radiation protection at all times.Completes all clinical competency in place annually.Follows all policies & procedures set in placePerforms daily and periodic quality assurance checks and related results, detects equipment malfunctions and takes appropriate action.Effectively monitors daily schedule on all modalities and makes appropriate adjustments with schedule to properly treat with proper staffing.Completes all patient time-outs.Effectively & efficiently communicates with Radiation Oncologist, Physics, and Supervisor involving any issues or delays.Promotes positive interpersonal relations that contribute to high moral with the department by establishing a good working rapport with team workers.Responds to the needs of the department by accurately performing the daily billing and assures that all procedures performed are properly accounted for.Participates in cross training activities.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Radiation Therapy Technology. *New Graduates will be considered.Req Specialized/technical training Completed a 2 or 4-year program in radiation therapy or a degree in radiography combined with a certificate program in radiation therapy.Req Experience with Varian Machines, preferred Varian TruebeamReq Experience with Varian EMR, preferred ARIA 15.6Req Must have knowledge of basic dosimetry, MLC, CT Simulation, and IMRT.Req Strong technical skills, with a work ethic that inspires others.Req Excellent verbal and written communication skills.Preferred Qualifications:Pref 1 year One year of experience as a Radiation Therapist.Pref Bilingual in one of the threshold languages is highly desirable: Korean or Spanish.Required Licenses/Certifications: Req Certified Radiologic Technologist (CA DPH)Req Radiation Therapy (ARRT)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in a health care settingRequired Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $18.20 – $30.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.