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University of Southern CaliforniaSol Price School of Public PolicyAdjunct Instructor of Public Administration Institutions & ProcessesDepartment of Public Policy & ManagementThe USC Sol Price School of Public Policy is seeking a working professional with expertise and a primary position in public administration, public affairs, or a related field. The successful candidate should possess a master’s degree or doctorate in public administration, public affairs, or a related field such as political science or sociology. The candidate will be able to teach graduate-level courses related to one or more of the following areas: public administration; human resources management; collaborative governance; and/or leadership. Preference will be given to candidates with prior teaching experience and excellent teaching evaluations.Adjunct instructor responsibilities include delivery of course content, scheduling office hours and being accessible to students as appropriate, and grading. Each instructor is expected to provide students with a syllabus outlining the course goals, schedule and all requirements for the course under the direction of the Department Chair.The hourly rate range for this position is $29.06/hr. – $38.89/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.The USC Sol Price School of Public PolicyRanked among the foremost schools of public policy in the nation, the USC Sol Price School of Public Policy generates uncommon knowledge for the common good. The school is composed of overlapping disciplines that generate innovative approaches to critical issues ranging from health-care policy to homelessness, and sustainability to congestion – to name a few. A wide-ranging curriculum, including extensive experiential learning, prepares our graduates to navigate problems that demand multi-layered solutions driven by critical, informed thinking.The Price School, founded in 1929, is anchored by four departments: Public Policy and Management, Health Policy and Management, Wilbur H. Smith III Department of Real Estate Development, and Urban Planning and Spatial Analysis. The School’s rigorous academic programs provide students with the knowledge and distinctive opportunities to make meaningful contributions to their professions. Integrating classroom instruction with real-world experience and led by some of the world’s most renowned faculty in their fields, our students establish a clear pathway to successful careers.Our academic programs are augmented by numerous research centers, institutes and initiatives that provide additional research expertise and experiences, notable among them are: The Judith and John Bedrosian Center on Governance and the Public; The Center for Philanthropy and Public Policy; The USC Lusk Center for Real Estate; The METRANS Transportation Consortium; The Leonard D. Schaeffer Center for Health Policy & Economics; and The Schwarzenegger Institute for State and Global Policy. Together, they account for over $100 million in externally funded research grants and contracts.Our departments and research enterprise provide unmatched breadth and depth to tackle an enormous range of challenges facing our country and the world. And it’s why our graduates hold leadership positions across diverse sectors – public, private, and nonprofit – championing the advancement of the common good. They come from around the world and from a variety of cultures and socio-economic backgrounds to create a rich intellectual environment that celebrates, supports, and benefits from diverse people and opinions.For additional information, see our website: https://priceschool.usc.edu.An Equal Opportunity EmployerUSC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.Apply for this Position: Applicants should submit a letter of interest, curriculum vitae, one or more sample syllabi, and one or more sets of sample teaching evaluations.

The Transplant Finance Officer is responsible for financial operations oversight of the Transplant Institute, to include insurance compliance, charges, billing, reimbursement and all applicable policies and procedures established by CMS, UNOS, other regulatory agencies, as well as organ procurement organizations. The Transplant Finance Officer maintains a dual reporting relationship to the Keck Medical Center CFO and the Transplant Institute Associate Administrator. The Transplant Finance Officer is responsible for all finance tasks and activities in accordance with applicable regulatory requirements for CMS cost reporting. The Transplant Finance Officer will work directly with the Associate Administrator of Government Reimbursement and Reporting and KMC CFO on all cost report related issues to maintain consistent process and controls. Serves as the primary liaison with the hospital system revenue cycle and finance departments and maintains relationships with those departments that facilitate accurate and complete financial systems for the business of Transplant. In conjunction with the Transplant Administrator and Finance Department leadership oversees financial matters including budget preparation, expense monitoring, productivity monitoring, payor mix, FTE tracking/utilization, revenue tracking, and billing integrity. Works with Clinical Managers to identify, implement, and track progress of cost-savings opportunities. Identifies and pursues operations improvement opportunities especially the application of technology to improve efficiency and effectiveness. The Finance Officer will lead initiatives related to data analysis, process improvement, and strategic/operational project management, and will work closely with managers, directors, clinicians, quality leads, and other team members to develop work plans, metrics and resources to achieve the department’s strategic goals and objectives. Creates and implements models for responsible forecasting of transplant volume, reimbursement, and resource consumption. This includes promoting sound, reasonable business judgment throughout the Transplant Institute. In collaboration with Managed Care Contracting team, provides contract oversight, anticipates and forecasts the financial prospects for the Transplant Institute.The Director of Finance position will work with various fiscal and operational functions within the accounting/finance departments of Keck Medicine of USC to provide strategic and business leadership in building a shared services finance organization and process transformation. This role will create and operate a consolidated, structured, sustainable & efficient shared services model across the hospitals. Specifically, it will include standardization of accounting/fiscal functions, improving business processes and creating efficiencies through innovative solutions, with a focus on standardization, improved governance, cost containment, and revenue maximization.Essential Duties:Creates annual operating and capital budgets. Develops and distributes comprehensive financial reports on a regular basis. Generates department and service line dashboards and other reporting needs. Ensures all finance related accounting functions are performed in a timely manner.Develops and implements procedures to support successful financial performance of the program. Evaluates, develops, and implements monitoring mechanisms for financial performance, within or outside of Strata. Monitors acquisition billing and ensures charges are appropriately dropped and tracked.Works with Government Reimbursement to submit data required for the Medicare Cost Report and ensures compliance with cost report regulations, including monitoring time studies and pre-transplant charge review This will require training and continued education of transplant staff.Manages philanthropic and other funds to ensure appropriate documentation for disbursement.Completes Standard Acquisition Charge (SAC) and clinic RVU review on a regular basis and as needed.Coordinates with the dept’s office management team and Controllers Services to ensure day-to-day financial tasks are completed (i.e. processing invoices, invoicing, creating and monitoring purchase orders, etc.).Manages transplant institute payer contracts and collaborates with appropriate parties for renewal/termination/initiation including appropriateness of rates, for existing or new agreements, as well as single case agreements.Creates and submits capital requests. Monitors timely and accurate billing and collection of transplant accounts.Ensures timely and coordinated responses to UNOS and payor/network RFI requests.Optimizes and monitors the correct registration and maintenance of transplant patient accounts. Ensures compliance with all Medicare Cost Report and Insurance related regulatory requirements. Coordinates department activities with appropriate internal departments and affiliates.Provides effective Level I management/ownership of various cost centers. Coordinates with operational leads to understand relationship between operations and financials. Develops effective relationships with finance, budget, and compensation personnel across the EnterpriseDevelops dashboards to summarize and report on outcomes, volume, engagement, and other metrics. Utilizes data and benchmarks to support goals and objectives. Defines, improves, and monitors productivity standards. Provides support for analytics initiatives designed to optimize transplant outcomes and performance.Partners with leadership to advance improvement initiatives and opportunities. Continually examines ways to improve business relationships with suppliers, community, etc. and proposes ideas for how to implement improvements.Collaborates with Transplant Institute Medical Directors and Keck Medical Leadership in the development and implementation of the Solid Organ Transplant strategic plan.Provides regular, effective feedback and coaching for staff. Identifies and implements development opportunities as needed to improve performance. Collaborates with IT as needed to manage transplant’s needs. Supports departmental based quality committees as needed.Ensures integration with relevant stakeholders from other service lines throughout Keck Medicines. Identifies appropriate resources to mirror trends in patient volumes, identifying and expanding referral sources, and coordinating staffing support by ancillary departments. Maintaining familiarity with hospital strategic plan and assisting in translating elements to the service line levelPerforms other duties as assigned.Required Qualifications:Req Bachelor’s Degree Business, Economics, or Commerce, with major/emphasis in AccountingReq 5 years Professional experience in finance or related health care administration with responsibility for budget management, operations, and staff management, or equivalent.Req Proficiency with Microsoft office (i.e., Excel, Word, PowerPoint).Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Req Excellent oral and written communication, analytical and collaboration skills. High level of precision and attention to detail. Ability to summarize complex issues into key elementsReq Ability to work efficiently when faced with frequent interruptions.Req Transplant finance and business experience including knowledge of transplant reimbursement and working knowledge of the Medicare Cost Report as it applies to solid organ transplantation.Req Demonstrated project management skills.Preferred Qualifications:Pref Certified Public Accountant – CPARequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $145,600.00 – $240,240.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Clinic Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. They will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Manager promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.Manages all clinical operations of the Heart Transplant, Mechanical Circulatory Support, and Liver Program under the direction of the Transplant Administrator. Responsible for all pre-liver transplant, post liver transplant, and living donor transplant management. Responsible for all pre-heart transplant, post heart transplant, and LVAD management. Manages clinical responsibilities of transplant, including directing the work of clinical supervisors of transplant. Oversees operations of patient care programs. 24/7 oversight responsibilities for the transplant program. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned. Responsible for identifying and pursing new business opportunities, developing strategic partnerships, and building relationships with key stakeholders. In charge of successfully leading business development initiatives and driving revenue growth within respective organ groups. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships. Responsible for program marketing and brand development. Maintains multiple marketing channels through social media platforms such as LinkedIn, Instagram, and TwitterEssential Duties:Directly or indirectly supervises all subordinate staff. Recruits, screens, hire, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.Oversees activities of quality assurance programs for patient care provided by unit.Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree in NursingReq 5 years Experience in managing clinical operations in a healthcare setting.Req Excellent people management skillsReq Ability to motivate and challenge staffReq Good decision making skillsReq High frustration and ambiguity toleranceReq Ability to bridge the gap between administrative demands and clinical needsReq High skill and experience in process improvement.Preferred Qualifications:Pref Master’s degree in Nursing or in progress (strongly preferred) * Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in NursingPref 1 year Experience in TransplantPref 2 years Experience in acute or ambulatory setting preferred.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing) Valid California License.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The annual base salary range for this position is $158,080.00 – $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To maintain a clean, attractive, and safe hospital environment for patients, staff, and visitors through a systematic application of cleaning procedures.Essential Duties:Maintains established orderliness, cleaning, and safety standards set by the department.Complies with proper patient room cleaning policies.Properly dispose of: • Trash • Empty Container • Packing Boxes • Biohazard / Medical Waste • HIPAA Information • Biohazard • Pharmaceutical • Batteries • And any other hospital-generated wastePractices Infection Control Standards/RequirementsScrubs, refinishes, burnishes, and cleans carpets/chairs in public, ancillary, patient, surgical, and office areas of the facilityDusts, mops, and cleans public, ancillary, patient, surgical, and office areas of the facilityCompletes high and low dusting on vertical and horizontal surfaces following departmental proceduresObserves and reports items and equipment in need of repair to appropriate person.Cleans and disinfects all fixtures in public, ancillary, patient, surgical, and office areas of the facilityAccording to Department policy cleans, disinfects, and replenish supplies in restrooms in both public and patient areasRemoves and replaces sharps containers, pharmaceutical, and biohazardous containers according to hospital policyResponsible for documenting performed tasksDemonstrates behavior that supports the USC University Hospital missionAttends required Orientation and Training SeminarsDemonstrates respect and positive interpersonal skills with patients, clients, the public, managers, co-workers – a team playerAny additional duties as assigned.Required Qualifications:Req 6 – 12 months Customer Service experience in a team-oriented, high-volume, fast-paced, guest-centric environment ORReq 6 – 12 months Healthcare Housekeeping, Hotel, or Hospitality experienceReq Ability to read and write Basic English.Req Demonstrate excellent customer service behavior.Req Able to function independently and as a member of a team.Preferred Qualifications:Pref High school or equivalentRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $17.00 – $28.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC), founded in 1880, located in the heart of downtown L.A., is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Peter Stark Producing Program within the School of Cinematic Arts at the University of Southern California is seeking an adjunct faculty member with a professional with high-level practical experience within the film and television industry to teach an advanced level course in the field of film and television marketing. In this course students will learn how marketing executives design and implement marketing campaigns for film and television projects. The course covers various distribution platforms: theatrical, broadcast and cable television, as well as streaming platforms.  The Peter Stark Producing Program is a graduate program granting a two-year MFA degree in producing for film, television, and new media. Qualified candidates will have extensive experience as a marketing executive for studio films.. Please submit a CV and cover letter which addresses previous work that has empowered individuals from underrepresented communities.Minimum Education: Bachelor’s degree Minimum Experience: Five years of professional experience in the fields of film marketing.. Preferred Education: Master’s degree Preferred Experience: Ten years of professional experience as a film marketing executive.  Demonstrated teaching experience, ideally at the college level, but inclusive of professional and community seminars, workshops, and mentorships.USC reserves the “Adjunct” appointment for faculty teaching less than full-time at USC, who are employed full-time in a primary profession or career elsewhere. Adjunct faculty typically teach only one course per year but, in exceptional cases, may teach one course per semester, if approved by the dean. Successful applicants will be hired for a specific course and employment is contingent on the course proceeding without cancellation. The hourly rate range for this position is $30.00 – $45.00 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.We are seeking a General Maintenance Worker, USC Hotel to join our rapidly growing team.The Opportunity:The General Maintenance Worker will monitor our facilities and ensure that we maintain our high standards of excellence. As an expert in all forms of repairs, you will examine and repair our facilities, as needed. You will use your expertise to communicate with management and outside vendors, as well as train other workers. Most of all, your focus on customer service will demonstrate to our students, faculty, and staff that we put their needs first!The Accountabilities:Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.Provides on-going preventative maintenance for appliances including air conditioners, heaters, refrigerators, stoves, ovens and dishwashers.Troubleshoots and repairs or replaces appliance parts and perform repairs on commercial kitchen equipment, e.g.. walk-in coolers, freezers, ice machines, dish machine conveyor belts, slicers, dishwashers, electric ranges, etc., as needed.Maintains appliance part inventory.Builds interior walls, fabricates cabinets, drawers and screens, assembles furniture. Repairs or replaces closet doors, drawers, non-fire rated doors, door locks, closers and hinges, tiles, bathroom fixtures, etc. Performs preventive maintenance.Installs safety restraints on cabinets and furniture. Patches and stretches carpet, replaces broken windows and ceiling tiles, performs caulking.Repairs or replaces light bulbs, ballasts, switches, plugs, light fixtures, etc. Maintains room wiring systems and emergency exit signs, adjusts timers, tests and replaces smoke detectors and emergency lights. Secures electrical wires. Repairs vacuum cleaners as needed.Prepares walls for painting, patches holes, replaces dry wall, paints. Stains and refinishes wood work, such as wall paneling and furniture, etc. Assists in roof repairs, repairs or replaces tiles, performs caulking.Repairs or replaces various plumbing fixtures and hardware, e.g.. faucets, shower fixtures, water fountains, garbage disposals, sinks and toilets.Unclogs sluggish or stopped drains, including main drains. Performs minor repairs on water heaters.Performs light welding, light vehicle maintenance. Performs utility work, e.g., installing or removing posts and signs, patching street holes with asphalt, repairing gates, etc.Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Education: Specialized or technical training.Experience: 6 – 12 months.Expertise:Ability to communicate effectively in English.Knowledge of thermodynamic laws, refrigerator cycles, electricity principles, test/detection instruments, hand/power tools, AC/DC currents, wood finishing, wiring, painting, construction, and plumbing.Presents oneself professionally, in line with higher education environment.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.What We Prefer:Specialized or technical training.2 – 3 years of experience in appliance repair, plumbing, HVAC, outlet repair, and/or electrical.HVAC certification.Experience supporting a hospitality/restaurant/retail department.Experience troubleshooting/and performing basic repairs (i.e. carpentry) and painting maintenance.Experience working in a fast paced environment, and the ability to work independently with minimal supervisionAbility to train students, temporary, and/or resource workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $22.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Education: Specialized or technical training.

Experience: Three years of experience working in a similar business environment. Position requires valid plumbing and electrical license/ certification by an accredited trade organization.

Expertise: Ability to communicate effectively in English. Knowledge of thermodynamic laws, refrigerator cycles, electricity principles, test/detection instruments, hand/power tools, AC/DC currents, wood finishing, wiring, painting, construction, and plumbing.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.Assist with all aspects of patient care, particularly front office operations. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits if needed. Obtain authorization and coordinate diagnostic testing for patients as ordered by neuroscience provider. Triage patient calls to licensed personnel when medical judgment or advise warranted. Cross cover front reception: arrival of patients, collection and posting of over-counter monies, batch closure. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types. Essential Duties:1. Greets patients in a courteous and professional manner.2. Adheres to protect patient confidentiality.3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.4. Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.5. Maintains provider master schedule.6. Understands the procedures for scheduling patients, and gives proper patient instructions.7. Notifies patient of upcoming appointments in a timely manner.8. Arranges patient clinic appointments as requested by the physician.9. Communicates all changes with patient and case information to all involved personnel.10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).11. Works with various hospital personnel to resolve issues and accommodate patient.12. Preps charts for clinic, selection committee, and tumor board (if applicable).13. Assists in clinic with clerical and scheduling needs.14. Assist in translation as needed (if applicable).15. Provides phone coverage as needed.16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.17. Ability to work independently and in a team setting to accomplish duties in a timely manner.18. Knowledge of proper chart format.19. Performs other duties as assigned.Required Qualifications:Req High school or equivalent.Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications: Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of medical terminology preferred.Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Essential Duties:1. Greets patients in a courteous and professional manner.2. Adheres to protect patient confidentiality.3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.4. Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.5. Schedules patient mandatory teaching classes.6. Understands the procedures for scheduling patients, and gives proper patient instructions.7. Notifies patient of upcoming appointments in a timely manner.8. Arranges patient clinic appointments as requested by the physician.9. Communicates all changes with patient and case information to all involved personnel.10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).11. Works with various hospital personnel to resolve issues and accommodate patient.12. Preps charts for clinic, selection committee, and tumor board (if applicable).13. Assists in clinic with clerical and scheduling needs.14. Assist in translation as needed (if applicable).15. Provides phone coverage as needed.16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.17. Ability to work independently and in a team setting to accomplish duties in a timely manner.18. Knowledge of proper chart format.19. Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of medical terminology preferred.Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.Pref Basic Life Support (BLS) Healthcare Provider from American HeartRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Essential Duties:1. Greets patients in a courteous and professional manner.2. Adheres to protect patient confidentiality.3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.4. Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.5. Schedules patient mandatory teaching classes.6. Understands the procedures for scheduling patients, and gives proper patient instructions.7. Notifies patient of upcoming appointments in a timely manner.8. Arranges patient clinic appointments as requested by the physician.9. Communicates all changes with patient and case information to all involved personnel.10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).11. Works with various hospital personnel to resolve issues and accommodate patient.12. Preps charts for clinic, selection committee, and tumor board (if applicable).13. Assists in clinic with clerical and scheduling needs.14. Assist in translation as needed (if applicable).15. Provides phone coverage as needed.16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.17. Ability to work independently and in a team setting to accomplish duties in a timely manner.18. Knowledge of proper chart format.19. Performs other duties as assigned.Required Qualifications:Req High school or equivalent.Req Ability to communicate effectively in English both verbally and in writing. Preferred Qualifications: Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of medical terminology preferred.Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.Pref Basic Life Support (BLS) Healthcare Provider from American Heart.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years IT experience.Req 2 years Experience in Desktop and/or Service Desk Support.Req Must demonstrate excellent customer service, written & verbal communication skills.Req Must be able to triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Req Must be able to perform duties that include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.