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As a Medical Assistant I, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor surgical procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req Ability to work with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Pref 1 year Experience in outpatient or ambulatory clinic settingRequired Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center’s mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients’ needs and desires, confirms patient’s identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient’s questions.Essential Duties:Acts as the positive “face” of the Health Center as the main point of contact for participants and familiesSupport center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functionsSchedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracyAct as an advocate/liaison for patients and the Health Center and continuum of care as appropriateAnswer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.Maintain all delegated worklists (tasks) through the electronic medical recordEffective, efficient and safe use of equipment.Handles patient requests and questions appropriatelyProvides benefit plan and eligibility information to participants, providers, unions, employers and othersAdheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.Perform duties as care coordinator when assigned.Other duties as assigned.Required Qualifications:Req High school or equivalentReq Understanding of medical terminologyReq Ability to interview patients and interface with physicians, nurses and other professional staff.Preferred Qualifications:Pref 1 year One (1) year working in a customer service (preferably in a medical environment).Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Coordinator/Navigator position is a Registered Nurse with recognized leadership abilities and sound clinical skills who will actively assist the physician in the day to day activities and care of the patient. This position helps to facilitate appointments with specialist and support services, provides patient and site-specific education and maintains appropriate communication with the medical, clinical and support staff as well as the patient and family. The position works with surgeons, oncologists, hospital departments, and out-patient services to facilitate scheduling of diagnostic and treatment procedures, physician appointments, as well as supportive care. This position will maintain, develop, and coordinate multidisciplinary prospective treatment conferences, whether as a complement to a clinic or a standalone collaborative forum. Demonstrates proficiency in delivering care to patients and participates in related continuing education. Executes leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. He/she works collaboratively with the nursing staff, medical staff, educators, managers, and all members of the health care team to accomplish the responsibilities outlined below.The Nurse Navigator position is a Registered Nurse with recognized leadership abilities and sound clinical skills who serves as a patient advocate in the provision of personalized care coordination across the healthcare continuum. This position helps to facilitate appointments with specialist and support services, provides patient and site-specific education and maintains appropriate communication with the medical, clinical and support staff as well as the patient and family. The position works with physicians, advanced practice providers, ambulatory staff, hospital departments, and out-patient services to facilitate scheduling of diagnostic and treatment procedures, physician appointments, as well as supportive care. This position will maintain, develop, and coordinate multidisciplinary prospective treatment conferences, whether as a complement to a clinic or a standalone collaborative forum. Demonstrates proficiency in delivering care to patients and participates in related continuing education. They execute leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. He/she works collaboratively with the nursing staff, medical staff, educators, managers, and all members of the health care team to accomplish the responsibilities outlined below. Must have strong communication skills. This position will be a key leadership member of our cancer program at the Joint Venture between Keck Medicine of USC and Henry Mayo Newhall hospital located in Santa Clarita, CA. This position will help lead initiatives that increase access to high quality cancer care in the Santa Clarita and surrounding areas. Candidates should have the ability to design, plan, and carry out initiatives across diverse teams and engage key stakeholders. This position will report to the administrative director of the joint venture and work closely with the medical directors, physicians, clinical and administrative staff both at USC and Henry Mayo Newhall Hospital.Essential Duties:1. Collaborates with the oncology care teams and acts as “point person” to navigate patients throughout their cancer journey.2. Directly performs or orders appropriate diagnostic studies and interprets finished results.3. Calls new patients in advance of consults/procedures/start of treatments to provide required patient education as appropriate and identify any barriers to accessing care.4. Coordinates consults with physicians and appropriate services such as social service, nutritional services, case management, transportation, radiology etc.5. Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.6. Initiates and coordinates patient/family teaching regarding patient care and follow – up including diagnosis, treatment plan, medications and medication side effects, procedures, and clinical trials when applicable.7. Oversees patient flow through the continuum of care including test scheduling, surgical scheduling, assisting through the admitting process.8. Initiates patient survivorship logs and actively maintains patient tracker to ensure compliance with care team recommendations and adherence to follow-up, including active surveillance.9. Manages the Henry Mayo Newhall Hospital tumor board meetings, providing administrative support as needed including helping review/compile case submissions, act as a moderator, and compile case summary notes to be sent to patients and members of the care team.10. Assists in identification and support of admitted cancer patients for the JV as needed; serving as a resource for in-patient care and providers, for discharge planning and following up with patients after discharge to ensure compliance of the discharge plan.11. Participates in cancer screening initiatives across the hospital and affiliated clinics, including education of providers and patients on role of screening and following up on possible cancer related findings.12. Arranges for clinical services, evaluates clinical data, participates in clinical/ patient rounds, and triages clinical questions/ concerns to the appropriate resource.13. Coordinates urgent and emergent transfers.14. Participates in quality improvement initiatives and projects as requested including tracking number of referrals and measuring outcomes.15. Collaborates with the care team to help organize & promote support groups.16. Provides support for patients in end-of-life care (including resources for POLST, Advanced Directive).17. Coordinates and collaborates with other Nurse Navigators in various divisions and departments to effectively coordinate care of all identified patients.18. Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree NursingReq 5 years Five years clinical nursing experience required.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref Master’s degree In nursing field. (completed or in process)Pref 2 years Two years’ experience as navigator in Oncology preferredPref Oncology Certified Nurse – OCN (ONCC) Certification as Oncology Nurse preferred if oncologic focus.Required Licenses/Certifications: Req Registered Nurse – RN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Medication Refill Specialist will work at the Pharmacy Refill Access Center (PRAC) . Under the supervision of a Registered Pharmacist, the Medication Refill Specialist is responsible for processing of incoming refills, either authorizing and sending refills to the patient’s pharmacy or delegating refills to the appropriate Clinician when refills do not meet the written protocols assigned to the medication. The specialist will assure that each refill request fulfills the written protocol for the requested refill before it is authorized. This is a nonexempt hourly position.Essential Duties:Process refill requests received from pharmacies via fax or electronically while complying with a protocol Analyze Electronic Medical Record chart notes and check for presence or absence of required laboratory tests Reviews renewal requests to ensure that the patient has a participating Pharmacy Refill Access Center (PRAC) physician and has documentation of previous or future appointments in the clinic schedule Ensues each refill request has appropriate documentation required to process the refill Appropriately notifies the prescribing provider of any protocol criteria that are not met after reviewing the requested medication. e. Appropriately notifies the correct entities if a patient has not adhered to the laboratory/monitoring parameters established by the prescribing physician for a requested refillProcess refill requests received from pharmacies via fax or EMR with accuracy and attention to fine details The tech will accurately document their Refill requests decisions in the EMR based on provided policies and protocol criteria Quantifies and provides daily counts to the Refill pharmacist supervisor for the following: [10%] Completed faxed refill requests for the day, number of faxes unprocessed for his/her assigned clinic, and how many refill requests came in overnight on the fax machine Positively collaborates with colleagues, supervisor, and customers orally and in writing [10%] Keep records of the number of refills processed and process all refills with attention to details Provides timely refill in accordance to the policies of the program (All Refills to be processed within 48 hours) Understand and follow workflow designed for the Refill center, be able to educate clinic staff and others regarding the Refill process. [5%]Patient Services Update patients of the status of their refill requests via phone or portal if needed. Answers, screens and processes incoming calls or phone messages in a professional manner. Utilizes and adheres to a phone script, clinical decision trees and follows guidelines. Uses independent knowledge within scope of practice to determine if a refill can be renewed or if it needs to be forwarded to the appropriate individual.First Contact Resolution Determines reason for calls and assists callers with their concern with a focus on first call resolution Facilitates routing the issue if unable to resolve it themselves. Escalates the matter to pharmacy manager when needed, requests appropriate information to facilitate effective resolution.Perform other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduation from accredited Pharmacy Technician School.Req 2 years At least 2 years of experience working in retail. or a Specialty PharmacyReq Skills/Abilities: Ability to be self-motivated and work with minimal supervision, yet able to recognize when appropriate to seek assistance. Ability to perform pharmacy calculations, operate fax machines, photocopier, voice mail system. Previous experience with Electronic Health Record (EHR) preferred otherwise willing to learn, demonstrates computer skills, including Microsoft word, Excel and PowerPoint. Ability to follow written medication protocols, performs refill quantity calculations, double check dose, route for use and direction for use against physician’s documented order in the Electronic health Record before processing refills.Req Knowledge: Familiar with Electronic methods of communication, email, computer messaging.) knowledge or E-prescribing capabilities and limitations. Knowledge or clinic and department policiesReq Other Requirements: Must be able to adapt easily to change. Must be able to work in a team environment that may change or fluctuate. Ability to roll model excellent customer service.Preferred Qualifications:Pref Bachelor’s degree in a health-related field and Advanced degree preferredRequired Licenses/Certifications: Req Pharmacy Technician (CA DCA) Active CA pharmacy technician license (CPhT) in good standingReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families. Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed • Room/unit orientation • Plan of Care • Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and familiesTRANSFER & DISCHARGE • Collaborates with Case Manager and/or physician regarding discharge planning. • Ensures all transfer paperwork is completed. • Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines • IV pump • Feeding pump • PCA pump • Epidural pump • Sequential compression device • Wound VAC • Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: • Shift to shift report • Physician Rounds • Patient/family interactions • MDP Rounds • Hand-Off reports • Facility E-mail Student/New employee/Contract employeeORGANIZATION • Manages time effectively. Able to organize and prioritize responsibilities. • Takes meal breaks without incurring overtime. • Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: • National Patient Safety Goals o Patient identifiers o Unapproved abbreviations o Universal Protocol (Procedural Time Out) o Hand-Off o Medication Reconciliation o Clinical Alarms o Other • Hazardous waste management o Biohazard o Medication o Sharps • HIPAA • OSHA requirements (i.e. no food or drink in clinical areas) • JCAHO – continuous survey readiness o Critical Values § Write Down § Read Back § Follow up o Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log o Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS • (6N) Demonstrates the ability to manage patients with THA. • (6N) Demonstrates the ability to manage patients with TKA. • (6N) Demonstrates the ability to manage patients with spinal surgery • (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. • (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants. • (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S • Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. • Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS • Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. • Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.QUALITY MEASURES Accurately identifies patient that fit Core Measure criteria. Completes Core Measure Documentation. Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality Indicators.PROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articlePerforms other duties as assigned.Required Qualifications:Req Nursing Degree in Nursing (BSN)Req 1 year Acute care experience as a Registered Nurse.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association * Required for Departments: Intensive Care, Step Down, Telemetry. RNs without prior Telemetry or Critical Care experience will be required to obtain ACLS within 180 days or by the end of orientation, whichever is sooner.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $52.24 – $85.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient/Guest Relations Representative is available to provide assistance to our patients, their families, visitors and our colleagues with regard to hospital services and resources in the surrounding community. The Representative is the visible resource available to provide direction and assistance in a professional and hospitable manner, while adhering to the Keck Medical Center’s “KNOWN” Service standards as well as patient privacy standards at all times. He/She will also be responsible for upkeep and cleanliness of lobby areas, work stations and patient consultation areas and will also be available to assist escorting patients to scheduled appointments and assisting with wheelchair escorting daily.Essential Duties:Greets our colleagues, our patients, their families and visitors with a kind greeting following the KNOWN Service Standards.Provides accurate directions and assistance to patients going to physician offices and other Health Science Campus buildings.Provide concierge services including, but not limited to driving directions and information regarding resources in the surrounding community; reservation assistance for lodging, transportation and restaurants; assistance with personal services such as entertainment, shopping, flowers and gift requests; arrange for business services such as banking information, faxing and copying services; transport patient luggage as needed ensuring that it is delivered to the correct person; coordinates taxicab voucher requests accurately and in accordance to hospital policy;Participates in Welcome Rounds for all of our new patients following patient experience protocols.Provides accurate information regarding meeting room locations, hospital parking, visiting regulations, cafeteria hours and hospital services.Coordinates the flow of surgical information between physicians and surgical staff and the appropriate patient family members/guests. Distributes pagers to patient families as needed. Accurately records patient family contact information and distribution of pagersCompletes hourly rounds of the lobbies and patient and family resource centers. Ensures that the first floor public spaces are kept in a condition that is appropriate for the facility.Alerts security of any problems and provides information as needed.Coordinates environment of care services. Coordinate with housekeeping staff to ensure that first floor public spaces and first floor restrooms are kept cleaned. Coordinate with engineering to ensure that the lobby is maintained in a manner that ensures a safe environment.Directs any complaints or concerns to the appropriate hospital personnel in an efficient manner.Alerts the marketing department of the presence of any media personnel and directs all vendors to Materials Management in accordance to hospital policy.Provides wheelchairs as requested following hospital policy.Delivers flowers, mail and packages with accuracy.Distributes visitor passes in accordance to hospital policy.Distributes volunteer meal tickets appropriately and in accordance to hospital policy.Maintains professionalism and confidentiality at all times.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 1 year in customer service (preferably in a healthcare facility and/or as a Corporate Concierge setting).Req Excellent public relations.Req Demonstrate excellent customer service behavior.Req Demonstrates excellent verbal and written communication skills.Preferred Qualifications:Pref Associate’s degree in a related fieldPref Bilingual English/Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC Shoah FoundationWho we areEstablished in 1994 and a part of the University of Southern California since 2006, the USC Shoah Foundation’s core purpose is to give opportunity to survivors and witnesses to the Shoah—the genocide of the Jews—to tell their own stories in their own words in audio-visual interviews, preserve their testimonies, and make them accessible for research, education, and outreach for the betterment of humankind in perpetuity. It achieves this work through the preservation and dissemination of a massive archive of more than 59,000 testimonies, engaging educational programs that reach multiple audiences, innovative academic and related research programs, and technology efforts that ensure that these histories remain accessible and relevant.Position OverviewWith a base at the USC Capital Campus in Washington, DC, the USC Shoah Foundation is seeking a dynamic and experienced leader to launch and direct the new Countering Antisemitism Laboratory (Laboratory) at the USC Shoah Foundation with the initiative to address antisemitism in all its forms. The Director of the Countering Antisemitism Laboratory (Director) will oversee the development, strategic planning, implementation, and expansion of this Laboratory, ensuring it aligns with the Shoah Foundation’s broader mission and goals. Additionally, the Director will build and manage a team of experts to lead the four divisions of the Laboratory.The four divisions are as follows: (1) Testimony Collection; (2) Training & Education Programs; (3) Research Programs; and (4) Online Antisemitism. In the case of the first, the USC Shoah Foundation is building an additional collection of at least 10,000 testimonies of survivors of antisemitic violence since 1945. Our training and education programs will focus on leadership groups, including journalists, civil servants, lawyers, athletes, and university leaders (both students and administration). The research division will focus on practical research for governments and civil society. Finally, the online antisemitism unit will leverage a portion of the technology infrastructure of the institute to study and address antisemitism and related phenomena in online spaces.The incumbent to this role will report to the Senior Director of Programs and work closely with the Finci-Viterbi Executive Director. This position will be based at the USC Shoah Foundation office in Washington, DC with regular travel to the USC campus in Los Angeles, California.This is a three-year fixed-term position with the possibility of extension. Key ResponsibilitiesLead the development, planning, and execution of all programmatic activities, ensuring alignment with the Shoah Foundation’s strategic priorities.Oversee the creation and implementation of educational and training programs aimed at key stakeholders, including university administrators, policymakers, and civil society leaders.Hire personnel responsible for research initiatives, as well as programs, publications, and collaborative projects with academic and non-academic partners.Supervise the development of digital engagement strategies to enhance the initiative’s reach and impact through online platforms.Manage a multidisciplinary team, including setting goals, overseeing performance, and fostering professional development.Develop and implement fundraising strategies in collaboration with the Shoah Foundation’s advancement team to support the initiative’s sustainability.Engage in budgetary and resource allocation decisions to ensure efficient and effective use of resources.Maintain and expand relationships with key stakeholders, including academic institutions, nonprofit organizations, and governmental bodies.Represent the initiative at conferences, workshops, and other professional gatherings to promote its work and forge new partnerships.Collaborate with the Shoah Foundation marketing and communications team to effectively share findings and achievements.The Candidate for Director of the Countering Antisemitism Laboratory will have at minimum: Master’s degree or equivalent combination of education and experience.7 years of experience in program development and management, with a proven track record of launching and scaling successful initiatives.Strong leadership skills, with experience managing teams.Direct experience building, implementing and overseeing complex projects.Demonstrated ability to develop and implement strategic plans and achieve measurable outcomes.Experience with fundraising, budget management, and resource allocation.Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders and build strong partnerships.Strong organizational and project management abilities, with a focus on achieving results.Sensitivity to cultural issues and a commitment to promoting diversity, equity, and inclusion.Willingness to travel up to 20% as needed.Preferred Qualifications:10+ years of experience in program development and management, with a proven track record of launching and scaling successful initiatives.Experience working in the fields of social justice, human rights, cultural awareness, or a related area.Familiarity with digital engagement strategies and the use of technology in program delivery.Experience in an academic or research-oriented environment.Proven track record in securing grants and other funding sources.In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.Application Procedure and Additional InformationResume, cover letter, and brief writing sample are required (may be uploaded as one file). ** Please do not submit your application without these documents.**The annual base salary range for this position is $128,567 – $190,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here.The University of Southern California values diversity and is committed to equal opportunity in employment.Minimum Education: Master’s degree. Combined experience/education as substitute for minimum education Minimum Experience: 7 years. Combined experience/education as substitute for minimum experience Minimum Field of Expertise: Experience developing programs, partnerships, and funding sources. Proven experience in management/leadership roles, overseeing staff and building and maintaining relationships with domestic and international stakeholders. Experience resolving inquiries and complaints, and presenting information to varied audiences and maintain confidentiality. Proven analytical skills, exhibiting fluency in specialized areas. Outstanding interpersonal, oral, and written communication skills, with exemplary attention to detail. Experience in higher education and/or customer service. Proven ability to plan, implement, coordinate and organize program logistics. Demonstrated database/data entry experience. Proven project management and problem solving skills, able to handle multiple timelines, changing priorities, and fluctuating workloads.

Develops and maintains nursing practice standards of care for a specific transplant population. Serves as a liaison and provides consultation and education services to support standards of care. Identifies and resolves clinical issues relating to the transplant patient. Collaborates with staff, the patient, and his/her family concerning patient evaluation and discharge planning. Maintains appropriate documentation for transplant candidacy and post-transplant follow-up care. Coordinates communications with the outpatient transplant population such as transplant clinic visits, community referrals, telephone consultations, outpatient treatments, and subsequent hospital admissions. Develops and coordinates a system to organize the flow of patients from initial referral, through evaluation and education, to post-transplant follow-up and referral back to the community. Participates in collaborative, interdisciplinary research activities related to transplant patients or process improvement activities. Performs related responsibilities as required. This position may require rotating on call responsibilities as needed, including nights, weekends and holidays.Essential Duties:1. Independent coordination of outpatient care of the transplant patient by: • Participate in clinic visits and analyze diagnostic tests • Monitor patient and family’s compliance with medical regimen • Review laboratory and other pertinent data, and initiate appropriate action including communication of findings with attending provider • Identify patient care problems and intervene as appropriate2. Coordinates donor procurement and recipient preparation by • Maintaining waiting list with UNOS • Maintaining communications with transplant team members about the donor and recipient status • Coordinating admission process and preoperative preparation3. Participates in the development of policies and procedures pertinent to the transplant program.4. Participates and develops appropriate educational programs, both formal and informal, for the end stage organ disease patient and family, the nursing staff and the medical staff.5. Serves as a resource person to all staff involved in the care of transplant patients and their families.6. Appropriately communicates to multidisciplinary team members all identified patient and family problems and assist with appropriate interventions as needed.7. Responsible for keeping abreast of regulatory Hospital, CMS, OPTN/UNOS policies, and ongoing clinical education in transplant and evidenced based research.8. Within their scope of practice independently facilitates the evaluation and listing process of the potential transplant patient. Works within the regulatory requirements of CMS and OPTN/UNOS.9. Maintains communication with referring physicians and insurance case managers. Supplies referring physicians and insurance case managers with necessary information and records. Provides education regarding the transplant evaluation, listing and organ allocation process in order to facilitate patient care.10. Database management: • Maintains UNOS waiting list • Completes required TIEDI forms • Maintains and manages internal departmental database • Collects and maintains data during of the transplant process as requested11. Oversees the assignments delegated to support staff, evaluates their performance of given assignments and provides direct supervision in their completion.12. Functions independently within clinical skills and established processes for patient flow.13. Works in collaboration with the multidisciplinary transplant team to provide care for the transplant patients across the continuum.14. Attends the department quality meetings and participates in the department QAPI activities.15. May be required to be on call 24 hours a day and will participate in a call rotation, which includes relaying information to physician staff and facilitate the ongoing care of the patient as well as handling organ offers.16. Adheres to all hospital policies including but not limited to attendance, punctuality and dress code17. Maintains a professional and positive attitude at all time in both patient and office settings18. Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing BSNReq 2 years Two years Transplant Coordination experience required and for: • Heart Transplant – two years of cardiology experience • Lung Transplant – two years of pulmonary experience • Liver Transplant – two years of abdominal transplant experience • Kidney / Pancreas Transplant – two years of abdominal transplant experience OrReq 2 years OR: 2 years Organ Procurement experience and 2 years critical care experience requiredReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref Master’s degree Nursing Master’s Degree in Nursing or in progress, strongly preferred * Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing) Active CA RN licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $127,570.00 – $190,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

The Administrative Services Coordinator assists department leadership in coordination of administrative services in unit and or other areas as requested. They have duties which include, but not limited to, administrative responsibilities such as scheduling, coordination of calendar, responding to complaints, questions, requests and inquiries) customer relations, clinic processes, insurance verification/authorization, answers phones and directs to appropriate personnel.As a part of the Ambulatory Care Services Float Team, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Must be comfortable with computers and medical terminology. In depth knowledge of major insurance plans and types of coverage provided, including government health programs. Must be willing to travel throughout the Keck Medicine of USC Community (on campus, satellite practices to cover practice integrations, vacations, illnesses, holidays, and leave of absences. Hours may vary depending on assignments. Performs other duties as assigned.Essential Duties:Clerical 1. Has thorough understanding and expertise in the use of computer systems, e.g. Cerner and GE Centricity Business. Demonstrates accuracy and thoroughness in entering information into computer systems. 2. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. 3. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. 4. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Essential 5% 5. Gives proper patient instructions, and schedules patient mandatory teaching classes. Preps charts for clinic, selection committee, and tumor board (if applicable). 6. Coordinates scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions and compiles letters of medical necessity. 7. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for professional billing. Orders clinical and office supplies and opens and distributes mail. 8. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service 1. Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. 2. Acts as a single point of contact for patients and caregivers, and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to: scheduling, paperwork, and follow-up appointments. 3. Work independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. 4. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. 5. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to: copayment, deductibles, co-insurance, deposits, or prior account balances. 6. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. 7. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration 1. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. 2. Possesses ability to work independently and in a team setting. 3. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. 4. Is involved with and keeps abreast of changes within the USC healthcare system.Performs other related duties as assigned.Required Qualifications:Req High school or equivalentReq Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Preferred Qualifications:Pref Bachelor’s degree Degree in a related fieldEquivalent work experience in customer service and/or medical officePref 2 years Acute care, ambulatory care, or surgical center setting preferred.Pref Knowledge of medical terminology preferred.Pref Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)          The annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.The Clinic Manager is accountability for the quality of patient care, efficiency of operations, and human resources management for the clinics. Patient care services are carried out in partnership with administration, other departments, and medical staff. The Clinic Manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. They will manager and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions. *This position may be required to travel to other community locations as needed.Essential Duties:Financial Management: Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives. Reviews and manages income statements Supervises inventory management including purchasing, product selection and supply usage Ensures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designated reporting systemRISK Management: Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services. Maintains Quality Assurance Programs as required by all Keck Medicine of USC policy and procedures. Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HIPAA, JTC< DOH as well as hospital and DCS requirements as deemed. Participates in and leads quality assurance meeting and all applicable in-services Participates and leads in quality assurance cost containmentFacility/Equipment Management: Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates. Identifies and plans prompt corrective action for any issues with safety or equipment and systems Participates in the development and periodic revision of policies and procedures with the Associate Administrator/Regional Operations Director to assure consistent, efficient and safe operation of clinic/programPatient Care Management: Participates in development and revision of policies and procedures with the Director and Associate Administrator to ensure consistent, efficient and safe treatment delivery. Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic.Associate Management: Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic. Provides leadership to direct reports: non-clinical staff (support coordinators, schedulers, medical assistants, other) Helps direct reports overcome any organizational obstacles encountered during projects Knows, understands, implements, follows, and communicated to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services)and foster a positive and Keck Culture workforce Plans, organizes and supervises the clinical staff (indirectly) to ensure high quality patient care according to all policy and procedures in partnership with Norris nursing and radiation therapy leadership. Facilitates teammate development, collaborate with direct reports to create professional development goals Maintains familiarity with and communicate to teammates new programs impacting teammates. Addresses teammate relations issues and appropriately and escalate as necessary Provides work direction for department teammates Determines staffing needs, creates pans that promote the most efficient use of all teammates, ensure coverage during all teammate abscesses Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic Reports and documents all teammate injuries according to established policy and procedures Knows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment. Reviews and approves timecards of direct reports Tracks overtime, attendance and PTO, illnesses Researches and responds to questions regarding payroll issues. Develops and conducts educational programs to keep teammates up to date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals. Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency. Knows and follows all Keck Medicine of USC policies and proceduresMarketing: Works with Director and Physician staff to ensure full schedules and services are made available for patient care. Assists in all marketing opportunities that will provide education and access to clinic Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needsPerform other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor's degree in a Related fieldBachelors Degree Preferred: Combined experience/education as substitute for minimum educationReq 5 years Administrative operations experience (preferably 2 years in an acute or ambulatory care setting with at least 3 years’ experience in a lead or supervisory role).Req Excellent people management skills with the ability to motivate and challenge staff.Req Good decision-making skillsReq Exhibits a high frustration and ambiguity tolerance.Req Ability to bridge the gap between administrative demands and clinical needs.Req Excellent skill and demonstrated experience in process improvement.Req Proficiency with Microsoft office (i.e., Excel, Word, PowerPoint).Req Excellent verbal and written communication skillsPreferred Qualifications:Pref Experience managing radiation oncology, medical oncology, or multi-specialty clinicPref Knowledge of insurance authorization billing, admitting, or registration experience in a hospital or medical office.Pref Bilingual is highly desirableRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart Association (Required or completed within first 60 days of hire)The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.