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The Nurse Practitioner is a member of the intensive care team and has as his/her primary responsibility the management of critically ill complex patients in a cardiothoracic ICU setting. The NP has specialized skill and knowledge related to the unique Cardiothoracic ICU setting in which s/he practices and performs physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services in a specific Cardiothoracic ICU, according to established protocols and utilizes evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and nursing profession. Duties may include obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests. May also need to explain the necessity, preparation, nature and anticipated effects of procedure(s) to patients, patient’s family, staff, and healthcare learners. Perform approved therapeutic or diagnostic procedures based upon patient’s clinical status. Document patient preparation and response to procedure(s). Formulate and implement treatment plan for acute illness management in collaboration with the designated primary supervising physician and/or attending back-up physician(s).Essential Duties:1. Primary responsibility is the management of critically ill complex patients in an intensive care setting.2. Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care.3. Develops Plans of Care with individualized interventions and completes patient care procedures correctly.4. Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.5. Directly performs or orders appropriate diagnostic studies and interprets finished results including lab studies, professional consults and approved diagnostic and therapeutic procedures.6. Develops and implements long and short range treatment plans. Formulates and implements treatment plans for acute illness management in collaboration with the designated primary supervising physician and/or attending back-up physicians.7. Performs procedures such as obtaining specimens, performing injections, immunizations, lumbar punctures, skin biopsies, suturing, wound care and management of conditions produced by trauma or infection.8. Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.9. Prescribes appropriate interventions and medications and provides direct patient care services in the ICU setting, according to established protocols and utilizes evidence-based clinical practice standards.10. Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.11. Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.12. Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.13. Participates in in-service education programs and professional associations. Provides leadership to the organization and nursing profession.14. Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years Five years clinical nursing experience.Req 2 years 2 years minimum Cardiothoracic ICU experience as a NP or RN required.Req Must be able to intubate patients (or willing to perform this function once trained) and manage critical situations and codes.Preferred Qualifications:Pref Experience in the following devices Preferred: Extra Corporeal Membrane Oxygenation (ECMO), Ventricular Assist Device (VAD), IMPELLA, Intra-aortic Balloon Pump (IABP)Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Nurse Practitioner – NP (CA Board of Registered Nursing)Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $77.67 – $108.75. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant I, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor surgical procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req Ability to work with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Pref 1 year Experience in outpatient or ambulatory clinic settingRequired Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Provides specialized assistance to patients and their families to effectively navigate through the Keck Medicine of USC’s complex process of scheduling, admitting, discharge and follow-up to ensure a positive and simplified experience. Manages complaints and provides service recovery. Provides specialized professional support services to administrators and/or project managers in administrative projects. Assists in the administration and coordination of a variety administrative projects including planning, budgeting, organizing, research and delivery of services.Essential Duties:Administration and coordination of a variety of projects and provides quality control. Develops and implements project goals, strategies and the development and implementation of policies. Assists with short and long term planning and design of project direction and objectives. Provides administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives.Creates and ensures a positive, proactive patient experience for all patients, ensuring any special needs and requirements are met.Determines patient care needs and directs patients accordingly. This includes scheduling for appointments and patient registration.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.Interfaces with faculty and/or staff and external contacts necessary to complete project assignments or for information exchange. Resolves problems or questions referred by project staff or administrators.Develops and maintains electronic databases and/or other records for reporting purposes. Enters and/or verifies database transactions as necessary. Provides technical support and design enhancements.Handles patient complaints received from initial intake to resolution and follow-up as directed; makes sure all complaints are entered into the appropriate database.Ensures health care delivery areas are fully stocked, organized, cleaned/disinfected while ensuring compliance with infection control policies. Handles supply ordering and equipment maintenance/monitoring.Ensures that physician orders for medications and treatments are implemented by the appropriate staff.Performs other related duties as assigned or requested.Required Qualifications:Req Bachelor’s degree in public relations, human resources/personnel management, psychology, counseling or related field.Combined experience/education as a substitute for educationReq 4 years Experience in related field.Req 3 years Client Management experience.Req Demonstrated interpersonal, communication and customer service skills.Req Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public.Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref Master’s degree in a related fieldPref Specialized/technical training Graduate from an accredited Medical Assistant ProgramPref 7 years Experience in related field.Pref Knowledge of medical terminology preferred.Pref Familiarity with word processing, GECB, COR, Cerner, ProSolv, and scheduling software is preferred.Pref Certified Phlebotomy Technician – CPT (CA DPH) Current and valid California Phlebotomy Certificate.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationThe annual base salary range for this position is $60,320.00 – $94,020.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The RN Transitional Care Program Coordinator provides oversight of post-acute care transitions for patients identified as high-risk for readmission during their acute care admission. In collaboration with key stakeholders, the Transitional Care Program Coordinator serves as a liaison between inpatient and outpatient services, exploring appropriate alternatives to acute hospitalization such as home health, home infusion, Skilled Nursing Facility (SNF), Long Term Acute Care (LTAC), Acute Rehabilitation Unit (ARU). Additionally, RN Transitional Care Program Coordinator supports the triage of post-discharge phone calls in accordance with established algorithms and workflows.Essential Duties:Collaboration and communication with key stakeholders including, but no limited to: providers/managers/staff at clinics and hospital’s ETC; patient Primary Care Providers (PCP); Patient Experience; Access Center; hospital case managers and social workers; Patient Navigators; hospital financial counselors; Cipher Health Project / Client Manager; community agencies; post-acute care service providers; and payers.Robust collaboration with patients, their PCP and / or clinic staff, post-acute care service providers, and payers to evaluate and establish home health, Durable Medical Equipment (DME), SNF, ARU needs that are identified post-discharge from the acute care setting and evidence-based criteria for these needs are met.Triage support of Cipher Health phone calls to ensure the Cipher Health program is in compliance with local, state and federal rules, recommendations, and regulations, Centers for Medicare and Medicaid Services (CMS), The Joint Commission, and related hospital Medical Staff Bylaws.Contacts identified patients for scheduled check-in in accordance with established guidelines / processes.Implementation of escalation processes in accordance with established guidelines when issues beyond the scope of an RN are identified on a Cipher Health post-discharge phone call.Documentation of Cipher Health phone calls and post-discharge evaluations and activities, including escalations and outcomes, in the Electronic Medical Record (EMR) in a timely manner that is viewable by key stakeholders such as Case Managers, clinic staff, Patient Experience, and Cipher Health Project / Client Manager.Supports Transitional Care LVN with prioritizing PCP discharge appointments, assisting Access Center with scheduling specialty appointments, as well as other assigned duties.Collection, analysis, and communication of Cipher Health data for reporting, tracking, and trending purposes including quality improvement opportunities in the Cipher Health program.Collection, analysis, and communication of readmission data for reporting, tracking, and trending of identified quality improvement opportunities in hospital and departmental processes, provider practices, and payer determinations.Provides Transitional Care consultation and education to members of the healthcare team, including clinic staff, upon requestParticipates in hospital and departmental planning to decrease hospital readmissions.Maintains competencies for hospital, age specific, and job specific standards of care.Represents the department in a positive and professional manner.Supports orientation of new staff.Supports hospital and departmental protocols, workflows, policies, procedures, standards, and competencies for clinical role.Supports the mission, vision, and values of the organization.Works with nursing in relation to discharge instructions providing patient feedback to nursing regarding unclear instructions.Provides oversight of discharge appointments for patients that do not have a Keck Medicine of USC primary care physician.Performs other duties as requested/assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree from an accredited school of nursingReq 3 years Nursing in an acute care setting.Req 3 years Case Management in an acute care or outpatient setting.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Req Demonstrates ability to work independently with minimal direction and supervision.Req Proficient computer skills in Microsoft Word as well as Internet and access and utilization.Req Ability to participate in and utilize data for improvement of patient-care practices.Req Experience managing Excel and Power Point.Preferred Qualifications:Pref 1 year Critical Care experiencePref Advanced Cardiovascular Life Support (ACLS)Pref Certified Case Manager – CCM (CMSA) Nationally recognized certification such as CCM and/or ACMRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Social Worker (LCSW) is responsible for assessment, treatment planning and provision of social work services to patients, families, groups and the interdisciplinary team. The LCSW social worker also provide supervision for graduate master level students as assigned and supervision of MSW employees requiring supervision for all clinical activities. Provides psychosocial services in individual, family, and group formats. Per Diem LCSW will provide Weekend coverage for Keck and Norris Hospital’s. Holiday coverage may be required.Essential Duties:Psychosocial Assessment – to be completed in a timely manner, using theoretical knowledge of human behavior, psychosocial factors having an impact on treatment outcome and an understanding of potential ethical/risk issues.Clinical intervention – to include supportive counseling with patients and families, linkage and referral to community agencies and services, facilitating family conferences, helping families to cope with difficult decisions, i.e. hospice, DNR, placement. Assist families with communicating their concerns to the patient’s physicians. Work collaboratively with Case Managers on discharge planning issues. Provide group facilitation and program development.Triage/ Management of clinical caseload – demonstrate the ability to identify high risk situations, effectively manage caseload, and balance referrals, high risk admissions and ongoing patient care, requesting assistance from colleagues or manager as needed.Legal and ethical standards – to be incorporated into all clinical assessments and interventions, i.e. suspected abuse or neglect, Tarasoff duty to warn, conservatorship, patient rights. Employee must adhere to all Tenet Policies, Procedure and Practices in the area of Social Services.Documentation – to be completed per policy i.e. Interdisciplinary Plan of Care, Education Form, Advance Health Care Directive follow up form and Social Services Progress NotesIn service – given to other hospital staff regarding the psychosocial issues of patient care. i.e. Lunch and LearnsSocial Service reports– to be provided in a timely manner, i.e. PAS numbers, Case assignment by SW, Absence Approval requests, etc.Quality Improvement – participates in the development, monitoring and analysis of process and outcome indicators for the improvement of patient careMaintains competencies for hospital, age specific and job specific standards of careOther duties as assigned this can include Social Work Month activities, cancer specific support groups and educational programs for patients families, staff and volunteersPerforms other duties as assigned. Required Qualifications:Master’s degree Social Work from an accredited graduate school of social work.2 years Experience in a medical setting.1 year Experience within a cancer setting.Ability to communicate effectively in English both verbally and in writing.Demonstrate excellent customer service behavior.Excellent analytical, problem-solving, planning and evaluation skills.Demonstrates ability to effectively work with physicians, staff, and patients.Able to function independently and as a member of a team.Demonstrates excellent verbal and written communication skills.Committed to excellence in patient care and customer service.Preferred Qualifications:Required Licenses/Certifications: Licensed Clinical Social Worker – LCSW (CA DCA)Basic Life Support (BLS) Healthcare Provider from American Heart AssociationFire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in an acute care setting prior to application preferred.Required Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)               The hourly rate range for this position is $18.20 – $30.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Project/Cost Manager oversees cost control procedures, policies and processes for all construction projects. Develops, manages, and/or executes all phases of the project controls effort for projects in Health System Design & Construction project portfolio including large and complex renovation and construction projects.  Responsible for cost and budget management, change control monitoring, document control and progress reporting.  Responsible for partnering with Construction/Project Managers in regard to specific project scope, schedule and cost issues; proactively identifies, communicates and resolves cost variances in scope and pricing; establishes a procedural framework for preparing, reporting and reconciling cost variances, including developing and/or enhancing reporting procedures and tools.  This incumbent utilizes widely diversified knowledge of project controls activities and draws upon extensive experience and exposure to various types of projects and clients.Essential Duties:Maintains and oversees cost control procedures, policies, processes and financial documents throughout projects. Prepares cost reports, budgets and cash flow forecasts with Project Managers. Oversees and analyzes change order requests, reviews and provides approval to invoices and communicates to Project Team & Management any resulting cost variance affecting the budget. Reviews and validates completeness of documentation for Capital Project Budget Request Approval.Works with System accounting and capital planning director/leadership to facilitate updating projections, capital budget planning and CIP management. Contributes to the development and continuous improvement of processes and procedures, leveraging on available project management systems and tools.Prepares budget modification requests and project financial close-outs Leads clinical operations projects from beginning to end to enhance business performanceEnsures that project cost control is operating according to System’s standards and expectations; coordinates cost recording, monitoring and reporting practices for compliance with applicable standards, accuracy and consistency.  Audits project reports and data to ensure the quality of cost information is accurately reported.Reviews Project data to keep project managers informed on any issues that arise and provides regular briefing on project financials including variance analysis, monthly cost reports.Maintains adequate records and builds project history as reference to provide feedback and recommendation to Project Team members on actual outcome and experience gained from completed projects.Participates in reviewing contractor pay applications to ensure accuracy and consistency with applicable standards.Collaborates with Project Managers and System entity departments to assist with Construction Audits and managing financial risks on the Projects.Develops & produces project/program control, status and summary reports for Health System entities, service lines, and other clientsAnalyzes project spending to improve cashflow projections and construction project lifecycle managementDevelops analytics to report on vendor performance, change orders, exceptions, project overruns and other areas as targeted with Design & Construction and System leadership.Demonstrated ability to develop and maintain effective relations with widely diverse groups such as construction managers, administrative and operations leadership, clinical staff members, executives, University partners, and vendors on a variety of issues and administrative tasks.Skill in communications to clearly convey complex problems and proposals in both formal and informal settings.Other duties as assigned.Required Qualifications:Req Bachelor’s degree in financial or business administration, construction management, or related fieldReq 7 years in construction management or financial administration with increasing leadership/management responsibilityReq Demonstrated ability to design summary status and cost reports.Req Advanced experience with construction project management software such as Procore/Honest Building or eBuilderReq Ability to communicate clearly and effectively.Preferred Qualifications:Pref Master’s degree in business administration, construction management, or financial managementPref Experience in healthcare environments (hospital or clinics) strongly preferredPref Experience with Bluebeam a plusRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.We are seeking a Customer Services Representative to join our rapidly growing team.The Opportunity:The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Transportation team, you will take pride in providing the best customer service and maintaining the University’s high standards for excellence.  Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!The Accountabilities:Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor.Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refer to appropriate person or department as needed, and/or arranges for service. Gather data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request.Train, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of department’s work. May lead student workers.Mails/messages daily for essential updates with regard to repairs and duties.Inspect all vehicle gates daily at university‐owned properties for proper operation and perform preventive maintenance with minor repairs if required.Pick up income at pay stations and parking meters, download audit reports, and repair if required.Meet with vendors for major repairs.Repair and install all signage throughout the university‐owned properties.Paint and remove graffiti at parking facilities.Check all gate entrance (kiosks) for water and supplies.Provide university village coverage on a daily basis.Assist with mobile duties.Opening and closing of USC HSC/UPC campus.Non key vehicle entries.Vehicle battery assistance.Barricade and cone off for special details.Assist with duties related to all special events.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Education: High School Diploma.Experience: 1 year.Expertise:Experience in a fast-paced customer service environment.Demonstrated customer service and interpersonal skills.Ability to communicate effectively in English.Presents oneself professionally, in line with higher education environment.Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.Other Qualifications:Basic mechanical and electrical troubleshooting skills.Ability to communicate professionally and work in a team environment.Have good analytical skills and should be keen to take initiatives.Hands on experience in technology is a plus.What We Prefer:Bachelor’s Degree.2 years of experience in a fast-paced environment.Ability to oversee student, temporary, and/or resource workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate range for this position is $18.86 – $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Customer service

Position Overview:The University of Southern California’s Leonard D. Schaeffer Center for Health Policy and Economics is now accepting applications for one or more Postdoctoral Fellowships in health policy, health economics, and health services research with a specific focus on machine learning and data science applications in health economics and outcomes research (HEOR) and pharmacovigilance. This fellowship provides an excellent opportunity to enhance analytical skills and advance research agendas through both formal training and extensive collaboration with leading researchers.Postdoctoral scholars will serve as research trainees to enhance and develop their research competencies. Scholars will work directly with senior Faculty such as Drs. Dana Goldman, Julie Zissimopoulos, Daniel McFadden and Darius Lakdawalla. Responsibilities include planning, designing, and conducting complex research projects under the guidance of mentors. The role may involve both independent and collaborative work.This new call aims to attract talented individuals eager to contribute to the advancement of health policy and economics through innovative machine learning and biostatistical methodologies.Key Responsibilities:Collaborate with USC faculty on cutting-edge research projects in health economics and policy.Design, develop, and estimate health economic models to study the clinical benefits and economic value of new health interventions.  Analyze individual patient-level data and other sources to parameterize these models.Apply interpretable machine learning techniques to the study of health economic models and the analysis of patient-level healthcare data.Produce high-impact research papers, such as those focusing on the value of Alzheimer’s disease treatments.Mission Statement:The mission of the Leonard D. Schaeffer Center for Health Policy and Economics is to measurably improve value in health through evidence-based policy solutions, research excellence, transformative education, and private and public sector engagement. With its extraordinary breadth and depth of expertise, the Schaeffer Center aims to have a vital impact on healthcare transformation. The Center is a unique collaboration between the USC Sol Price School of Public Policy and the School of Pharmacy. Dr. Dana Goldman and Dr. Erin Trish serve as the Co-Directors, with Dr. Erin Duffy leading the research training.Eligibility Criteria:We invite scholars who have recently completed a Ph.D. in a relevant discipline such as biostatistics, computer science, data science, health economics, health policy, or public policy to apply. Candidates should possess robust data science and programming skills, including Python, and have a keen interest in applying interpretable machine-learning methods. Candidates should also have experience constructing and analyzing cost-effectiveness and/or other health simulation models.Minimum Qualifications:Education: Ph.D. or equivalent doctorate within the previous five years.Experience: 0-1 year of relevant research experience.Field of Expertise: Interpretable machine learning, data science, and health economics.Preferred Candidate Profile:Strong programming skills in Python.Experience building cost-effectiveness and health simulation models.Proficiency in interpretable machine learning techniques.Demonstrated ability to publish in peer-reviewed journals.Compensation and Duration:The annual base salary range for this fulltime position is $75,000 – $100,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.The fellowship provides a competitive stipend and other benefits for a 12-month fixed term, which may be renewed up to a maximum of two years. Hybrid work arrangement.Application Process:Please upload CV, cover letter, writing sample, one-page statement of research interest and recent reference letter(s) as a single combined PDF file. Python code samples may be requested during the interview process.Application Deadline:Applications will be considered as they are received until the position(s) is filled.                                                   Los Angeles County Fair Chance Ordinance:USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.Serves as a research trainee for the purpose of enhancing and developing research competencies.

The Transplant Charge Specialist (TCS) is responsible for the comprehensive review of charges under the transplant program and revenue capture surrounding transplant services and Medicare cost report (MCR) requirements. This includes but not limited to charge and case reviews for all potential encounters generated from transplant patients and time studies for both staff and physicians/surgeons. The TCS is responsible for the daily comprehensive abstraction, analysis and review of charges for solid organ transplant departments (i.e. heart, lung, liver, kidney, pancreas, etc.) for commercial, Medicare, hospital-based, provider-based inpatient and outpatient transplant accounts to support appropriate allocation of costs to the MCR. The TCS serves as an expert resource with comprehensive knowledge of Medicare and non-Medicare insurance and various transplant cost reporting requirements and regulations. The TCS collaborates with transplant administration and leadership; working dynamically and independently with and for the different organ teams. Guided by the finance director and/or administratorEssential Duties:1. Responsible for the daily comprehensive abstraction and review of all charges under the transplant service and any identified transplant patient. Must be able to navigate, manage, and work well with the different infrastructure and I.T. systems in place (e.g. Cerner, OTTR, PBAR, etc.). Ensures insurances are billed timely and properly, not held up by work-queue or bill-holds, and that accounts are tracked in a separate report for monthly review. Responsible for resolving any questionable charges, activities with the clinical staff and managers.2. Reviews and directs appropriate pre-transplant evaluation charges to the Medicare cost report client account, reviews pre-transplant charges for all other payors and ensures that they are appropriately logged/reported for purposes of Cost Report preparation. Ensures that charges are entered correctly for transplant episodes, paying particular attention to the organ acquisition charge. Reviews the Medicare cost report acquisition account monthly under the supervision of the transplant director and/or administrator.3. Ensures accuracy of transplant patients are in the correct phases of transplant including donors; that transplant events are captured correctly and organ procurements are accounted for accurately.4.Reviews, analyze and oversees the Medicare cost report acquisition account monthly/quarterly under the supervision of the transplant director and/or administrator. Serves as an expert resource with comprehensive knowledge of Medicare and non-Medicare insurance and various transplant cost reporting requirements and regulations.5. Provides review and expert analysis of all revenue cycle activities, expenses and cost report related activities as it relates to department operations. Responsible for compiling reports, presentations, summaries and being able to articulate and provide expert synthesis of findings.6. Responsible for operationalizing inter-facility billing (e.g. kidney-paired donation) and be the intermediary for Keck hospital and USC care with outside recipient and donor transplant centers (e.g. CHLA). Ensures that charges related to these activities are billed correctly as prescribed or however it is appropriate.7. Responsible for overall management of time study collection process for staff, physicians and surgeons ensuring all applicable time studies are collected. Ensures timely feedback is given to the IT team for all errors or problems arising from the time study application and ensure completion and rectification in a timely fashion.8. Function as a secondary liaison responsible for collaborating with medical and surgical directors, the clinical and financial staff, other internal departments, and the Medicare Cost Reporting team as it pertains to the objective of this role and the department as a whole.9. Responsible for co-managing the data submission requirements for all organ acquisition schedules in MCR. Proactively collaborates and participate in Medicare cost report audits.10. Perform all other duties as assigned.Required Qualifications:Req Bachelor’s degree In related fieldReq 1 year Experience in healthcare billing, coding, reimbursement, transplant financials, medical auditing, HIM coding or related healthcare.Req Working knowledge of Medicare, Medicaid, and commercial insurance policies is.Req Excellent computer skills including Microsoft outlook, word, excel, access, powerpoint.Req Strong knowledge of clinical terminology with ability to navigate and abstract clinical documentation for billing analysis.Req Excellent verbal and written communication skills.Req Strong interpersonal and analytical skillsPreferred Qualifications:Pref Master’s degree Advanced education preferred or equivalent in years of services with the scope of hospital charge audit management.Pref 3 years Experience in healthcare billing, coding, reimbursement, transplant financials, medical auditing, HIM coding or related healthcare.Pref Good data visualization software skills (e.g. Tableau)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.