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The RN Transitional Care Program Coordinator provides oversight of post-acute care transitions for patients identified as high-risk for readmission during their acute care admission. In collaboration with key stakeholders, the Transitional Care Program Coordinator serves as a liaison between inpatient and outpatient services, exploring appropriate alternatives to acute hospitalization such as home health, home infusion, Skilled Nursing Facility (SNF), Long Term Acute Care (LTAC), Acute Rehabilitation Unit (ARU). Additionally, RN Transitional Care Program Coordinator supports the triage of post-discharge phone calls in accordance with established algorithms and workflows.Essential Duties:Collaboration and communication with key stakeholders including, but no limited to: providers/managers/staff at clinics and hospital’s ETC; patient Primary Care Providers (PCP); Patient Experience; Access Center; hospital case managers and social workers; Patient Navigators; hospital financial counselors; Cipher Health Project / Client Manager; community agencies; post-acute care service providers; and payers.Robust collaboration with patients, their PCP and / or clinic staff, post-acute care service providers, and payers to evaluate and establish home health, Durable Medical Equipment (DME), SNF, ARU needs that are identified post-discharge from the acute care setting and evidence-based criteria for these needs are met.Triage support of Cipher Health phone calls to ensure the Cipher Health program is in compliance with local, state and federal rules, recommendations, and regulations, Centers for Medicare and Medicaid Services (CMS), The Joint Commission, and related hospital Medical Staff Bylaws.Contacts identified patients for scheduled check-in in accordance with established guidelines / processes.Implementation of escalation processes in accordance with established guidelines when issues beyond the scope of an RN are identified on a Cipher Health post-discharge phone call.Documentation of Cipher Health phone calls and post-discharge evaluations and activities, including escalations and outcomes, in the Electronic Medical Record (EMR) in a timely manner that is viewable by key stakeholders such as Case Managers, clinic staff, Patient Experience, and Cipher Health Project / Client Manager.Supports Transitional Care LVN with prioritizing PCP discharge appointments, assisting Access Center with scheduling specialty appointments, as well as other assigned duties.Collection, analysis, and communication of Cipher Health data for reporting, tracking, and trending purposes including quality improvement opportunities in the Cipher Health program.Collection, analysis, and communication of readmission data for reporting, tracking, and trending of identified quality improvement opportunities in hospital and departmental processes, provider practices, and payer determinations.Provides Transitional Care consultation and education to members of the healthcare team, including clinic staff, upon requestParticipates in hospital and departmental planning to decrease hospital readmissions.Maintains competencies for hospital, age specific, and job specific standards of care.Represents the department in a positive and professional manner.Supports orientation of new staff.Supports hospital and departmental protocols, workflows, policies, procedures, standards, and competencies for clinical role.Supports the mission, vision, and values of the organization.Works with nursing in relation to discharge instructions providing patient feedback to nursing regarding unclear instructions.Provides oversight of discharge appointments for patients that do not have a Keck Medicine of USC primary care physician.Performs other duties as requested/assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree from an accredited school of nursingReq 3 years Nursing in an acute care setting.Req 3 years Case Management in an acute care or outpatient setting.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Req Demonstrates ability to work independently with minimal direction and supervision.Req Proficient computer skills in Microsoft Word as well as Internet and access and utilization.Req Ability to participate in and utilize data for improvement of patient-care practices.Req Experience managing Excel and Power Point.Preferred Qualifications:Pref 1 year Critical Care experiencePref Advanced Cardiovascular Life Support (ACLS)Pref Certified Case Manager – CCM (CMSA) Nationally recognized certification such as CCM and/or ACMRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Social Worker (LCSW) is responsible for assessment, treatment planning and provision of social work services to patients, families, groups and the interdisciplinary team. The LCSW social worker also provide supervision for graduate master level students as assigned and supervision of MSW employees requiring supervision for all clinical activities. Provides psychosocial services in individual, family, and group formats. Per Diem LCSW will provide Weekend coverage for Keck and Norris Hospital’s. Holiday coverage may be required.Essential Duties:Psychosocial Assessment – to be completed in a timely manner, using theoretical knowledge of human behavior, psychosocial factors having an impact on treatment outcome and an understanding of potential ethical/risk issues.Clinical intervention – to include supportive counseling with patients and families, linkage and referral to community agencies and services, facilitating family conferences, helping families to cope with difficult decisions, i.e. hospice, DNR, placement. Assist families with communicating their concerns to the patient’s physicians. Work collaboratively with Case Managers on discharge planning issues. Provide group facilitation and program development.Triage/ Management of clinical caseload – demonstrate the ability to identify high risk situations, effectively manage caseload, and balance referrals, high risk admissions and ongoing patient care, requesting assistance from colleagues or manager as needed.Legal and ethical standards – to be incorporated into all clinical assessments and interventions, i.e. suspected abuse or neglect, Tarasoff duty to warn, conservatorship, patient rights. Employee must adhere to all Tenet Policies, Procedure and Practices in the area of Social Services.Documentation – to be completed per policy i.e. Interdisciplinary Plan of Care, Education Form, Advance Health Care Directive follow up form and Social Services Progress NotesIn service – given to other hospital staff regarding the psychosocial issues of patient care. i.e. Lunch and LearnsSocial Service reports– to be provided in a timely manner, i.e. PAS numbers, Case assignment by SW, Absence Approval requests, etc.Quality Improvement – participates in the development, monitoring and analysis of process and outcome indicators for the improvement of patient careMaintains competencies for hospital, age specific and job specific standards of careOther duties as assigned this can include Social Work Month activities, cancer specific support groups and educational programs for patients families, staff and volunteersPerforms other duties as assigned. Required Qualifications:Master’s degree Social Work from an accredited graduate school of social work.2 years Experience in a medical setting.1 year Experience within a cancer setting.Ability to communicate effectively in English both verbally and in writing.Demonstrate excellent customer service behavior.Excellent analytical, problem-solving, planning and evaluation skills.Demonstrates ability to effectively work with physicians, staff, and patients.Able to function independently and as a member of a team.Demonstrates excellent verbal and written communication skills.Committed to excellence in patient care and customer service.Preferred Qualifications:Required Licenses/Certifications: Licensed Clinical Social Worker – LCSW (CA DCA)Basic Life Support (BLS) Healthcare Provider from American Heart AssociationFire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in an acute care setting prior to application preferred.Required Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)               The hourly rate range for this position is $18.20 – $30.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Project/Cost Manager oversees cost control procedures, policies and processes for all construction projects. Develops, manages, and/or executes all phases of the project controls effort for projects in Health System Design & Construction project portfolio including large and complex renovation and construction projects.  Responsible for cost and budget management, change control monitoring, document control and progress reporting.  Responsible for partnering with Construction/Project Managers in regard to specific project scope, schedule and cost issues; proactively identifies, communicates and resolves cost variances in scope and pricing; establishes a procedural framework for preparing, reporting and reconciling cost variances, including developing and/or enhancing reporting procedures and tools.  This incumbent utilizes widely diversified knowledge of project controls activities and draws upon extensive experience and exposure to various types of projects and clients.Essential Duties:Maintains and oversees cost control procedures, policies, processes and financial documents throughout projects. Prepares cost reports, budgets and cash flow forecasts with Project Managers. Oversees and analyzes change order requests, reviews and provides approval to invoices and communicates to Project Team & Management any resulting cost variance affecting the budget. Reviews and validates completeness of documentation for Capital Project Budget Request Approval.Works with System accounting and capital planning director/leadership to facilitate updating projections, capital budget planning and CIP management. Contributes to the development and continuous improvement of processes and procedures, leveraging on available project management systems and tools.Prepares budget modification requests and project financial close-outs Leads clinical operations projects from beginning to end to enhance business performanceEnsures that project cost control is operating according to System’s standards and expectations; coordinates cost recording, monitoring and reporting practices for compliance with applicable standards, accuracy and consistency.  Audits project reports and data to ensure the quality of cost information is accurately reported.Reviews Project data to keep project managers informed on any issues that arise and provides regular briefing on project financials including variance analysis, monthly cost reports.Maintains adequate records and builds project history as reference to provide feedback and recommendation to Project Team members on actual outcome and experience gained from completed projects.Participates in reviewing contractor pay applications to ensure accuracy and consistency with applicable standards.Collaborates with Project Managers and System entity departments to assist with Construction Audits and managing financial risks on the Projects.Develops & produces project/program control, status and summary reports for Health System entities, service lines, and other clientsAnalyzes project spending to improve cashflow projections and construction project lifecycle managementDevelops analytics to report on vendor performance, change orders, exceptions, project overruns and other areas as targeted with Design & Construction and System leadership.Demonstrated ability to develop and maintain effective relations with widely diverse groups such as construction managers, administrative and operations leadership, clinical staff members, executives, University partners, and vendors on a variety of issues and administrative tasks.Skill in communications to clearly convey complex problems and proposals in both formal and informal settings.Other duties as assigned.Required Qualifications:Req Bachelor’s degree in financial or business administration, construction management, or related fieldReq 7 years in construction management or financial administration with increasing leadership/management responsibilityReq Demonstrated ability to design summary status and cost reports.Req Advanced experience with construction project management software such as Procore/Honest Building or eBuilderReq Ability to communicate clearly and effectively.Preferred Qualifications:Pref Master’s degree in business administration, construction management, or financial managementPref Experience in healthcare environments (hospital or clinics) strongly preferredPref Experience with Bluebeam a plusRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.We are seeking a Customer Services Representative to join our rapidly growing team.The Opportunity:The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Transportation team, you will take pride in providing the best customer service and maintaining the University’s high standards for excellence.  Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!The Accountabilities:Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor.Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refer to appropriate person or department as needed, and/or arranges for service. Gather data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request.Train, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of department’s work. May lead student workers.Mails/messages daily for essential updates with regard to repairs and duties.Inspect all vehicle gates daily at university‐owned properties for proper operation and perform preventive maintenance with minor repairs if required.Pick up income at pay stations and parking meters, download audit reports, and repair if required.Meet with vendors for major repairs.Repair and install all signage throughout the university‐owned properties.Paint and remove graffiti at parking facilities.Check all gate entrance (kiosks) for water and supplies.Provide university village coverage on a daily basis.Assist with mobile duties.Opening and closing of USC HSC/UPC campus.Non key vehicle entries.Vehicle battery assistance.Barricade and cone off for special details.Assist with duties related to all special events.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Education: High School Diploma.Experience: 1 year.Expertise:Experience in a fast-paced customer service environment.Demonstrated customer service and interpersonal skills.Ability to communicate effectively in English.Presents oneself professionally, in line with higher education environment.Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.Other Qualifications:Basic mechanical and electrical troubleshooting skills.Ability to communicate professionally and work in a team environment.Have good analytical skills and should be keen to take initiatives.Hands on experience in technology is a plus.What We Prefer:Bachelor’s Degree.2 years of experience in a fast-paced environment.Ability to oversee student, temporary, and/or resource workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate range for this position is $18.86 – $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Customer service

Position Overview:The University of Southern California’s Leonard D. Schaeffer Center for Health Policy and Economics is now accepting applications for one or more Postdoctoral Fellowships in health policy, health economics, and health services research with a specific focus on machine learning and data science applications in health economics and outcomes research (HEOR) and pharmacovigilance. This fellowship provides an excellent opportunity to enhance analytical skills and advance research agendas through both formal training and extensive collaboration with leading researchers.Postdoctoral scholars will serve as research trainees to enhance and develop their research competencies. Scholars will work directly with senior Faculty such as Drs. Dana Goldman, Julie Zissimopoulos, Daniel McFadden and Darius Lakdawalla. Responsibilities include planning, designing, and conducting complex research projects under the guidance of mentors. The role may involve both independent and collaborative work.This new call aims to attract talented individuals eager to contribute to the advancement of health policy and economics through innovative machine learning and biostatistical methodologies.Key Responsibilities:Collaborate with USC faculty on cutting-edge research projects in health economics and policy.Design, develop, and estimate health economic models to study the clinical benefits and economic value of new health interventions.  Analyze individual patient-level data and other sources to parameterize these models.Apply interpretable machine learning techniques to the study of health economic models and the analysis of patient-level healthcare data.Produce high-impact research papers, such as those focusing on the value of Alzheimer’s disease treatments.Mission Statement:The mission of the Leonard D. Schaeffer Center for Health Policy and Economics is to measurably improve value in health through evidence-based policy solutions, research excellence, transformative education, and private and public sector engagement. With its extraordinary breadth and depth of expertise, the Schaeffer Center aims to have a vital impact on healthcare transformation. The Center is a unique collaboration between the USC Sol Price School of Public Policy and the School of Pharmacy. Dr. Dana Goldman and Dr. Erin Trish serve as the Co-Directors, with Dr. Erin Duffy leading the research training.Eligibility Criteria:We invite scholars who have recently completed a Ph.D. in a relevant discipline such as biostatistics, computer science, data science, health economics, health policy, or public policy to apply. Candidates should possess robust data science and programming skills, including Python, and have a keen interest in applying interpretable machine-learning methods. Candidates should also have experience constructing and analyzing cost-effectiveness and/or other health simulation models.Minimum Qualifications:Education: Ph.D. or equivalent doctorate within the previous five years.Experience: 0-1 year of relevant research experience.Field of Expertise: Interpretable machine learning, data science, and health economics.Preferred Candidate Profile:Strong programming skills in Python.Experience building cost-effectiveness and health simulation models.Proficiency in interpretable machine learning techniques.Demonstrated ability to publish in peer-reviewed journals.Compensation and Duration:The annual base salary range for this fulltime position is $75,000 – $100,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.The fellowship provides a competitive stipend and other benefits for a 12-month fixed term, which may be renewed up to a maximum of two years. Hybrid work arrangement.Application Process:Please upload CV, cover letter, writing sample, one-page statement of research interest and recent reference letter(s) as a single combined PDF file. Python code samples may be requested during the interview process.Application Deadline:Applications will be considered as they are received until the position(s) is filled.                                                   Los Angeles County Fair Chance Ordinance:USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.Serves as a research trainee for the purpose of enhancing and developing research competencies.

The Transplant Charge Specialist (TCS) is responsible for the comprehensive review of charges under the transplant program and revenue capture surrounding transplant services and Medicare cost report (MCR) requirements. This includes but not limited to charge and case reviews for all potential encounters generated from transplant patients and time studies for both staff and physicians/surgeons. The TCS is responsible for the daily comprehensive abstraction, analysis and review of charges for solid organ transplant departments (i.e. heart, lung, liver, kidney, pancreas, etc.) for commercial, Medicare, hospital-based, provider-based inpatient and outpatient transplant accounts to support appropriate allocation of costs to the MCR. The TCS serves as an expert resource with comprehensive knowledge of Medicare and non-Medicare insurance and various transplant cost reporting requirements and regulations. The TCS collaborates with transplant administration and leadership; working dynamically and independently with and for the different organ teams. Guided by the finance director and/or administratorEssential Duties:1. Responsible for the daily comprehensive abstraction and review of all charges under the transplant service and any identified transplant patient. Must be able to navigate, manage, and work well with the different infrastructure and I.T. systems in place (e.g. Cerner, OTTR, PBAR, etc.). Ensures insurances are billed timely and properly, not held up by work-queue or bill-holds, and that accounts are tracked in a separate report for monthly review. Responsible for resolving any questionable charges, activities with the clinical staff and managers.2. Reviews and directs appropriate pre-transplant evaluation charges to the Medicare cost report client account, reviews pre-transplant charges for all other payors and ensures that they are appropriately logged/reported for purposes of Cost Report preparation. Ensures that charges are entered correctly for transplant episodes, paying particular attention to the organ acquisition charge. Reviews the Medicare cost report acquisition account monthly under the supervision of the transplant director and/or administrator.3. Ensures accuracy of transplant patients are in the correct phases of transplant including donors; that transplant events are captured correctly and organ procurements are accounted for accurately.4.Reviews, analyze and oversees the Medicare cost report acquisition account monthly/quarterly under the supervision of the transplant director and/or administrator. Serves as an expert resource with comprehensive knowledge of Medicare and non-Medicare insurance and various transplant cost reporting requirements and regulations.5. Provides review and expert analysis of all revenue cycle activities, expenses and cost report related activities as it relates to department operations. Responsible for compiling reports, presentations, summaries and being able to articulate and provide expert synthesis of findings.6. Responsible for operationalizing inter-facility billing (e.g. kidney-paired donation) and be the intermediary for Keck hospital and USC care with outside recipient and donor transplant centers (e.g. CHLA). Ensures that charges related to these activities are billed correctly as prescribed or however it is appropriate.7. Responsible for overall management of time study collection process for staff, physicians and surgeons ensuring all applicable time studies are collected. Ensures timely feedback is given to the IT team for all errors or problems arising from the time study application and ensure completion and rectification in a timely fashion.8. Function as a secondary liaison responsible for collaborating with medical and surgical directors, the clinical and financial staff, other internal departments, and the Medicare Cost Reporting team as it pertains to the objective of this role and the department as a whole.9. Responsible for co-managing the data submission requirements for all organ acquisition schedules in MCR. Proactively collaborates and participate in Medicare cost report audits.10. Perform all other duties as assigned.Required Qualifications:Req Bachelor’s degree In related fieldReq 1 year Experience in healthcare billing, coding, reimbursement, transplant financials, medical auditing, HIM coding or related healthcare.Req Working knowledge of Medicare, Medicaid, and commercial insurance policies is.Req Excellent computer skills including Microsoft outlook, word, excel, access, powerpoint.Req Strong knowledge of clinical terminology with ability to navigate and abstract clinical documentation for billing analysis.Req Excellent verbal and written communication skills.Req Strong interpersonal and analytical skillsPreferred Qualifications:Pref Master’s degree Advanced education preferred or equivalent in years of services with the scope of hospital charge audit management.Pref 3 years Experience in healthcare billing, coding, reimbursement, transplant financials, medical auditing, HIM coding or related healthcare.Pref Good data visualization software skills (e.g. Tableau)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Audio Visual TechnicianThe USC Office of Cultural Relations and University Events (CRUE) is seeking an Audio-Visual Technician with a strong background in video production to join its team. Under the supervision of the Senior Director of Audio-Visual Services, the Audio Visual Technician will operate and maintain event technology as it relates to live and broadcast events, especially those pertaining to video.The ideal candidate will possess a strong understanding of event audio-visual systems and equipment, including sound, lighting, and video, and will be able to effectively communicate with all university stakeholders, and work independently across multiple projects and deadlines.Responsibilities:Work with the Senior Director of Audio-Visual Services and the Technical supervisor along with the CRUE Event Producers in executing a variety of university events including but not limited to presidential, developmental, and student-level eventsConfigure, maintain, and operate in live Audio-Visual installations, rehearsals, events, and strikes for on and off-campus eventsConfigure, maintain, and operate virtual event signal flows that support web streams, webinars, meetings, and other online programmingConfigure, maintain, and operate video production equipment for Live and Broadcast transmission, including:PTZ camera configuration and operationDigital routing switchers and control systemsTimecode and various sync typesPeripheral broadcast equipmentAudio/Data dis/embeddersFrame SynchronizersConverters/Scalers and distribution amplifiersAssist with the Coordination of equipment rentals and schedules with AV vendorsConfigure, maintain, and operate presidential teleprompting systems including static and rise and fall unitsConduct annual inventory and maintenance, including firmware updates of CRUE AV equipmentAssist in training CRUE students to support their role in setting up, operating, and maintaining all CRUE A/V equipment.Assist in monitoring workflow for efficiency and timeliness and make adjustments as needed to meet deadlines and commitments.  Structure staff and organize work in a logical fashion to ensure efficient operations.Assist the Director of Audio-Visual Services with developing AV best practice learning materials and hands-on instruction for CRUE, Visions and Voices, and other campus partners.Research new technology and provide recommendations on equipment upgradesIn addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC’s Unifying Core Values: integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability.QualificationsProficient in professional live production systems (e.g. audio, video, projection, lighting, power distribution, rigging, and staging) along with Information and Communication Technology (e.g RF, wireless, local, and wide area networks, cellular technologies that use SDI, NDI, SRT, RTMP, RTP, and SRC protocols) used in telecommunication platformsExperience in video switching live, broadcast, streaming, recording, and postproduction workflowsExperience with Shading and color correction of video signals and displaysExperience with integrated AV systems using Biamp, Dante, Crestron, Extron, AMX, and similar platformsExcellent communication skills, both verbal and written required.Strong organizational skills including the ability to organize resourcesAbility to manage workload well and prioritize effectively when faced with multiple projectsAbility to respond/follow through quickly to problems and questionsStrong attention to detailAbility to coordinate and maintain a complex calendarAbility to work well under deadlines in a fast-paced environmentAbility to work independently with minimal direction and supervisionAbility to organize and coordinate special projectsMust have a sense of “protocol” with top-level executivesPreferred QualificationsBachelor’s degree in Film or Television production or related fieldsMinimum 3 years experience in technical direction and postproduction editingRequired Documents and Additional InformationResume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents. Reference letter optional.The hourly rate range for this position is $30.82 – $31.99. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six (6) months of employment; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.The University of Southern California values diversity and is committed to equal opportunity in employment.Minimum Education: Associate’s degree, Specialized/technical training, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year
Minimum Field of Expertise: Specialized knowledge of and experience with audio-visual and multi-media equipment. Demonstrated interpersonal and communication skills.

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.We are seeking a Field Operations Assistant Manager to join our rapidly growing team.The Opportunity:If you are knowledgeable, driven, and passionate about transportation, then we want you! Our Assistant Manager will lead by example, showing our team what it means to provide exceptional customer service and extraordinary transportation options. You will help us create unforgettable experiences, so that our guests will feel safe, at ease, and eager to continue using our transportation services.The Accountabilities:Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor. Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required. Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Manages assigned projects to completion. Obtains estimates and make recommendations. Monitors employee performance on a day-to-day basis. Ensures timely completion of department’s work. Communicates with buyers or vendors to ensure that inventory levels are maintained at a suitable level. Ensures that new stock or supplies are shelved or shelved appropriately. Arranges for the return of items that are unsold or overstocked to obtain a refund. Participates in and ensures accuracy of physical inventory. May open or close department. Ensures that department is neat and orderly. May participate in creating sales displays to attract customers. Ensures that customer needs are being met by staff in a timely, professional manner. Coordinates with other departments as needed to provide customer service. Resolves difficult customer problems. Informs manager of customer issues, suggestions or requests. Offers suggestions to improve the operations of the department. Directs customers, visitors or guests to appropriate locations or areas. Performs staff-level work during peak demand hours or understaffed situations as needed. May assist in answering phones and providing information or transferring calls to the appropriate party or department. Operates department computers and/or University information system terminals. Assists with planning and coordination of special department or University events and supervision of staff during events. Maintains a thorough understanding of all departmental and University policies and procedures as well as applicable government and industry standards and ensures adherence to them. Assists the department manager in processing time cards and delivering them to payroll. Compiles, records, and reports information as requested, process incoming/outcoming forms and invoicesOversees daily departmental sales figures. Provides additional cash for cash registers and/or removes excess cash from registers to safe. Balances cash to sales figures. Ensures that all cash handling is done in accordance with policies and procedures. Monitors activities or faculty, staff, students and visitors to prevent theft or other security problems. Reports any unusual activity to security. Observes and reports stolen, forged, or unauthorized usage of permits, passes and USCards. Keeps accurate car counts and reconciles with reservations. Directs vehicular traffic. Ensures gates and gate alarm systems are functioning correctly. Uses two­ way radio to communicate with security. Oversees storage and usage of materials and equipment. Procures rentals and arranges for repair and maintenance or equipment. Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime preventions and suppression programs and services. Ensures dissemination of security related information to staff. Assists Associate Director, UPC in occupancy planning and demand forecasting for University Park Campus parking needs. Provides reports on existing parking permit demands, acts as liaison with projects future demand as Capital Construction projects and demographics at UPC change over time.Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers:Education: Associate’s Degree.Experience: 2 years.Expertise:Supervisory experience in transportation or parking enforcement.Ability to supervise, coach, train, and counsel employees.Demonstrated customer service, communication, and interpersonal skills.Knowledge of applicable federal, state, local, and University laws and policies.Ability to communicate effectively in English.Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.What We Prefer:Bachelor’s Degree.3 years of experience in transportation or parking enforcement.Experience working in a University environment.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit www.benefits.usc.edu.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The annual base salary range for this position is $66,560.00 – $68,500.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education:
Associate’s Degree
Combined experience/education as substitute for minimum education

Minimum Experience:
2 Years
Combined education/experience as substitute for minimum experience

Minimum Field of Expertise:
Supervisory or lead experience in related field

Review, and file patient account files for new registration; collate and match billing documents with patient account files; pull files for patients; and collect billing activity data. Review patient account files to ensure accuracy and completeness, determine appropriate billing distributions and process statements, monitor outstanding accounts; process refunds for overpaid accounts, receive and answer billing-related inquiries. Review past due bills and follow-up documents, and obtain other information on past due accounts. Contact patients and/or third party pay or organizations to secure payments or arrange alternative settlement plans, identify problem delinquencies and recommend disposition.Minimum Education:
High School Diploma or GED

Minimum Experience/Knowledge:
Knowledge of basic computer operation.

Required License/Certification:
AB 508 Certification. If no card upon hire, one must be obtained within 30 days of hire or transfer into the department, and maintained by renewal before expiration date

As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.

The hourly rate range for this position is $19.00 – $29.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.