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The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.Under the supervision of the Clinic Leader, the Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (If performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 1 year Experience preferably as medical assistant or front office duties in a medical office or ambulatory care environment.Req Proven record of dealing with the public in a customer service role.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Specialized/technical training Graduate from an approve Medial Assistant Program with Diploma/Certificate (*Required if performing MA Duties)Pref Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirablePref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication as directed by physician. Schedules diagnostic tests ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules and receives patients.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flowPerforms basic administrative duties.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs.Implants an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organize pharmacy refill request for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Triages patients in person and over the telephone.Records patient information in chart//EHR according to Joint Commission standards.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputPreferred Qualifications:Pref 2 years Experience in a surgical care, acute care or ambulatory care setting.Pref LVN – Intravenous Therapy Certification (CA DCA)Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Radiation Therapist delivers ionizing radiation as prescribed by the Radiation Oncologist to restore and enhance the quality of life, eradicate or diminish disease and maintain health. The Radiation Therapist performs simulations, schedules patient treatment, and completes associated billing. The radiation therapist will be hired for the satellite radiation oncology locations and may be asked to help at any of the satellites if needed.Radiation Therapist delivers ionizing radiation as prescribed by the Radiation Oncologist to restore and enhance the quality of life, eradicate or diminish disease and maintain health. The Radiation Therapist performs simulations, schedules patient treatment, and completes associated billing. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Provides Radiation Therapy services including CT Simulation and treatment delivery by contributing as an essential member of the Radiation Oncology treatment team through provision of quality care of each patient undergoing a prescribed course of treatment.Performs skillfully in extreme, life-threatening emergencies: rapid grasp of the problem contingency management rapid matching of demands and resources in emergencies involving patient or equipment applies in treatment delivery.Participates effectively in the Therapeutic team approach to provide optimal treatment and follows appropriate procedures for setups.Resolves problems, disputes, complaints and criticism in a timely manner, informs that manages of any problems.Uses ARIA and all paperless items properly, effectively, and efficiently.Facilitates the continuity of care through the communication of information to all team members.Coordinates and meets multiple patient needs and requests; sets priorities and helps to coordinate appointments among multiple departments.Coordinates daily activities so as to devote complete attention to all necessary tasks involved in the treatment delivery.Evaluates and assesses daily, the patient’s physical and psychological responses to treatment and refers patients for appropriate management when indicated.Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served (Adolescence, Adult, and Geriatric). This is to include principles of growth and development, assessment of data reflective of the patient’s status, and interpretation of information to identify patient requirements relative to age specific needs.Maintains values congruent with the profession’s code of ethics and scope of practice as well as adhering to national institutional and/or departmental standards, policies and procedures regarding treatment delivery and patient care.Maintains current state/national certifications in Radiation therapy.Demonstrates respect for confidentiality of medical records and privileged knowledge.Applies principles of Radiation protection at all times.Completes all clinical competency in place annually.Follows all policies & procedures set in placePerforms daily and periodic quality assurance checks and related results, detects equipment malfunctions and takes appropriate action.Effectively monitors daily schedule on all modalities and makes appropriate adjustments with schedule to properly treat with proper staffing.Completes all patient time-outs.Effectively & efficiently communicates with Radiation Oncologist, Physics, and Supervisor involving any issues or delays.Promotes positive interpersonal relations that contribute to high moral with the department by establishing a good working rapport with team workers.Responds to the needs of the department by accurately performing the daily billing and assures that all procedures performed are properly accounted for.Participates in cross training activities.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Radiation Therapy Technology. *New Graduates will be considered.Req Specialized/technical training Completed a 2 or 4-year program in radiation therapy or a degree in radiography combined with a certificate program in radiation therapy.Req Must have knowledge of basic dosimetry, MLC, CT Simulation, and IMRT.Req Strong technical skills, with a work ethic that inspires others.Req Excellent verbal and written communication skills.Preferred Qualifications:Pref 1 year One year of experience as a Radiation Therapist.Pref Experience with Varian Machines, preferred Varian TruebeamPref Experience with Varian EMRPref BilingualRequired Licenses/Certifications: Req Certified Radiologic Technologist (CA DPH)Req Radiation Therapy (ARRT)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in a health care settingRequired Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $18.20 – $30.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Radiation Therapist delivers ionizing radiation as prescribed by the Radiation Oncologist to restore and enhance the quality of life, eradicate or diminish disease and maintain health. The Radiation Therapist performs simulations, schedules patient treatment, and completes associated billing. The radiation therapist will be hired for the satellite radiation oncology locations and may be asked to help at any of the satellites if needed.Radiation Therapist delivers ionizing radiation as prescribed by the Radiation Oncologist to restore and enhance the quality of life, eradicate or diminish disease and maintain health. The Radiation Therapist performs simulations, schedules patient treatment, and completes associated billing. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Provides Radiation Therapy services including CT Simulation and treatment delivery by contributing as an essential member of the Radiation Oncology treatment team through provision of quality care of each patient undergoing a prescribed course of treatment.Performs skillfully in extreme, life-threatening emergencies: rapid grasp of the problem contingency management rapid matching of demands and resources in emergencies involving patient or equipment applies in treatment delivery.Participates effectively in the Therapeutic team approach to provide optimal treatment and follows appropriate procedures for setups.Resolves problems, disputes, complaints and criticism in a timely manner, informs that manages of any problems.Uses ARIA and all paperless items properly, effectively, and efficiently.Facilitates the continuity of care through the communication of information to all team members.Coordinates and meets multiple patient needs and requests; sets priorities and helps to coordinate appointments among multiple departments.Coordinates daily activities so as to devote complete attention to all necessary tasks involved in the treatment delivery.Evaluates and assesses daily, the patient’s physical and psychological responses to treatment and refers patients for appropriate management when indicated.Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served (Adolescence, Adult, and Geriatric). This is to include principles of growth and development, assessment of data reflective of the patient’s status, and interpretation of information to identify patient requirements relative to age specific needs.Maintains values congruent with the profession’s code of ethics and scope of practice as well as adhering to national institutional and/or departmental standards, policies and procedures regarding treatment delivery and patient care.Maintains current state/national certifications in Radiation therapy.Demonstrates respect for confidentiality of medical records and privileged knowledge.Applies principles of Radiation protection at all times.Completes all clinical competency in place annually.Follows all policies & procedures set in placePerforms daily and periodic quality assurance checks and related results, detects equipment malfunctions and takes appropriate action.Effectively monitors daily schedule on all modalities and makes appropriate adjustments with schedule to properly treat with proper staffing.Completes all patient time-outs.Effectively & efficiently communicates with Radiation Oncologist, Physics, and Supervisor involving any issues or delays.Promotes positive interpersonal relations that contribute to high moral with the department by establishing a good working rapport with team workers.Responds to the needs of the department by accurately performing the daily billing and assures that all procedures performed are properly accounted for.Participates in cross training activities.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Radiation Therapy Technology. *New Graduates will be considered.Req Specialized/technical training Completed a 2 or 4-year program in radiation therapy or a degree in radiography combined with a certificate program in radiation therapy.Req Must have knowledge of basic dosimetry, MLC, CT Simulation, and IMRT.Req Strong technical skills, with a work ethic that inspires others.Req Excellent verbal and written communication skills.Preferred Qualifications:Pref 1 year One year of experience as a Radiation Therapist.Pref Experience with Varian Machines, preferred Varian TruebeamPref Experience with Varian EMRPref BilingualRequired Licenses/Certifications: Req Certified Radiologic Technologist (CA DPH)Req Radiation Therapy (ARRT)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.Under general supervision, provides day-to-day staff, logistical and administrative assistance to the Surgery Clinic. Schedules appointments; screens and refers phone calls; communicates and interacts with patients; provides clerical and staff support to the Department and assists with clinical operations as required and permitted.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules and receives patients.Prepares and maintains medical records.Performs basic secretarial and medical transcription duties.Enters charges into the system in an accurate and timely fashion.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs.Implements an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organizes pharmacy refill requests for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputPreferred Qualifications:Pref 2 years Experience in an acute care or ambulatory care setting.Pref LVN – Intravenous Therapy Certification (CA DCA)Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.Under the supervision of the Clinic Leader, the Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (If performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 1 year Experience preferably as medical assistant or front office duties in a medical office or ambulatory care environment.Req Proven record of dealing with the public in a customer service role.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance typesPreferred Qualifications:Pref Specialized/technical training Graduate from an approve Medial Assistant Program with Diploma/Certificate (*Required if performing MA Duties)Pref Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirablePref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Radiation Therapist delivers ionizing radiation as prescribed by the Radiation Oncologist to restore and enhance the quality of life, eradicate or diminish disease and maintain health. The Radiation Therapist performs simulations, schedules patient treatment, and completes associated billing. The radiation therapist will be hired for the satellite radiation oncology locations and may be asked to help at any of the satellites if needed.Radiation Therapist delivers ionizing radiation as prescribed by the Radiation Oncologist to restore and enhance the quality of life, eradicate or diminish disease and maintain health. The Radiation Therapist performs simulations, schedules patient treatment, and completes associated billing. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Provides Radiation Therapy services including CT Simulation and treatment delivery by contributing as an essential member of the Radiation Oncology treatment team through provision of quality care of each patient undergoing a prescribed course of treatment.Performs skillfully in extreme, life-threatening emergencies: rapid grasp of the problem contingency management rapid matching of demands and resources in emergencies involving patient or equipment applies in treatment delivery.Participates effectively in the Therapeutic team approach to provide optimal treatment and follows appropriate procedures for setups.Resolves problems, disputes, complaints and criticism in a timely manner, informs that manages of any problems.Uses ARIA and all paperless items properly, effectively, and efficiently.Facilitates the continuity of care through the communication of information to all team members.Coordinates and meets multiple patient needs and requests; sets priorities and helps to coordinate appointments among multiple departments.Coordinates daily activities so as to devote complete attention to all necessary tasks involved in the treatment delivery.Evaluates and assesses daily, the patient’s physical and psychological responses to treatment and refers patients for appropriate management when indicated.Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served (Adolescence, Adult, and Geriatric). This is to include principles of growth and development, assessment of data reflective of the patient’s status, and interpretation of information to identify patient requirements relative to age specific needs.Maintains values congruent with the profession’s code of ethics and scope of practice as well as adhering to national institutional and/or departmental standards, policies and procedures regarding treatment delivery and patient care.Maintains current state/national certifications in Radiation therapy.Demonstrates respect for confidentiality of medical records and privileged knowledge.Applies principles of Radiation protection at all times.Completes all clinical competency in place annually.Follows all policies & procedures set in placePerforms daily and periodic quality assurance checks and related results, detects equipment malfunctions and takes appropriate action.Effectively monitors daily schedule on all modalities and makes appropriate adjustments with schedule to properly treat with proper staffing.Completes all patient time-outs.Effectively & efficiently communicates with Radiation Oncologist, Physics, and Supervisor involving any issues or delays.Promotes positive interpersonal relations that contribute to high moral with the department by establishing a good working rapport with team workers.Responds to the needs of the department by accurately performing the daily billing and assures that all procedures performed are properly accounted for.Participates in cross training activities.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Radiation Therapy Technology. *New Graduates will be considered.Req Specialized/technical training Completed a 2 or 4-year program in radiation therapy or a degree in radiography combined with a certificate program in radiation therapy.Req Must have knowledge of basic dosimetry, MLC, CT Simulation, and IMRT.Req Strong technical skills, with a work ethic that inspires others.Req Excellent verbal and written communication skills.Preferred Qualifications:Pref 1 year One year of experience as a Radiation Therapist.Pref Experience with Varian Machines, preferred Varian TruebeamPref Experience with Varian EMRPref BilingualRequired Licenses/Certifications: Req Certified Radiologic Technologist (CA DPH)Req Radiation Therapy (ARRT)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients.As an integral part of the multidisciplinary team, the Registered Nurse (RN) utilizes the nursing process and their clinical knowledge to provide therapeutic care to patients and their families participating in radiation therapy in an outpatient setting. The RN is responsible for assessing patient needs, managing side effects, instituting preventative measures with a strong emphasis on patient education throughout all levels of radiation treatment and recovery. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Participates in ongoing Departmental Process Improvement projects.Supports continuous and ongoing customer satisfaction through the hospital wide service excellence standards.Collaborates with management for Special Procedures / Radiology flow issues.Inventory control and cost-effective use of supplies and equipment.Completes initial and annual skills validations.Functions as a patient advocate. May also direct patients to internal and external resources, support groups, social services, patient education library, etc.Assesses a patient’s knowledge base/understanding of their diagnostic and/or therapeutic procedure and completes nursing assessment and screening upon patient arrival.Plans, with the patient, the course of their testing/treatment in coordination with physician.Provides for continuous evaluation of patient care through the nursing process and patient satisfaction evaluation form.Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs, develops and participates in patient education materials, and documents results.Documents accurately, on chart or EMR, procedures performed and patient’s tolerance.Provides for own professional growth regarding trends in clinical nursing, equipment and procedures through formal and informal continuing education.Orients and instructs other unit personnel. Demonstrates ability to positively influence other’s behavior by serving as a role model.Performs other relate duties as assigned.Formulates nursing diagnosis based on assessment information.Performs a complete nursing exam and health history for new patients and reevaluates as necessary.Facilitates continuity of care for patients during transitions between hospital, home, and ambulatory care settings.Provides care appropriate to the age of the patient, demonstrating knowledge of growth and development.Maintains professional code of ethics and scope of practice by adhering to national, Institutional, and departmental standards, policies, and procedures.Follows departmental procedures to capture patient care charges for supplies and patient visits.Observes regulatory agency requirements on National Patient Safety Goals, Hazardous Waste Management, HIPPA.Participates in ongoing Departmental Process Improvement projects, including data collection and process improvements.Prioritizes assignments for timely completion of work and organizes workflow.Performs other relate duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Minimum one year oncology experience.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions to understand, follow and successfully perform duties in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref Oncology Certified Nurse – OCN (ONCC)Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse and/or management. The LVN will participate in assessing patient needs, managing side effects, instituting preventative measures with a strong emphasis on patient education throughout all levels of radiation treatment and recovery. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules and receives patients.Prepares and maintains medical records.Performs basic secretarial and medical transcription duties.Enters charges into the system in an accurate and timely fashion.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs.Implements an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organizes pharmacy refill requests for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Knowledge of medical procedures and conditions to understand, follow and successfully perform duties in accordance with administrative and clinical policies, regulations and procedures.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputPreferred Qualifications:Pref 2 years Experience in a health care setting preferred.Pref 1 year One year in radiation oncology preferred.Pref Bilingual is highly desirable.Pref LVN – Intravenous Therapy Certification (CA DCA) IV certificationRequired Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $29.00 – $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.