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The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years IT experience.Req 2 years Experience in Desktop and/or Service Desk Support.Req Must demonstrate excellent customer service, written & verbal communication skills.Req Must be able to triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Req Must be able to perform duties that include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Provider Business Development Manager (PBDM) is responsible for the development and implementation of growth strategies focused on physicians, medical groups, and community-based organizations for Keck Medicine of USC. The PBDM will support overall growth strategies for Keck Medical Center of USC by initiating and nurturing referral relationships with identified partners within designated geographic service areas. The PBDM will also be assigned specific service lines for focused outreach and development. The overall goal of the PBDM is to: increase visibility of primary and specialty services, increase physician alignment with affiliated organizations as directed, increase downstream revenue, and new patient acquisition. The PBDM will also provide leadership with intel on strategic market development opportunities in a timely manner, utilize data and market research to proactively identify growth opportunities, mitigate barriers to utilization, and provide unparalleled customer service to our referral network.Essential Duties:Routinely communicate with external providers to increase awareness of services, facilitate introductions to Keck Medicine of USC faculty, identify barriers to utilization, and improve service levels by collaborating with others internally and demonstrating results to the referring account.Support strategic growth goals by using market research and data (both internal and external) to draft outreach plans that include a combination of existing accounts for nurturing and new accounts for incremental growth. Present plans for endorsement, provide timely updates on progress, review results and modify approach as needed to achieve business objectives.Act as the department’s subject matter expert for assigned service lines, representing the department as appropriate in internal meetings, and executing specialty specific growth plans that could span multiple geographies.Form a strong working knowledge of the referring physician market through direct dialogue with community providers, researching competitors, and utilizing available data to monitor physician networks.Maintain timely documentation of outreach efforts within the department’s Customer Relationship Management module or other approved tracking tool.Collaborate with others in the department to drive incremental growth across all prioritized services. Actively help execute the team’s annual calendar of Provider Business Development events (i.e. Doctors’ Day, Holiday Celebrations, etc.). Escalate opportunities to develop business with payors and community hospitals that may transfer patients to Keck Medicine of USC to department leadership and Provider Business Development Manager II, providing relevant insights as needed for follow up (i.e. key contacts, market data, etc.).Work in conjunction with Marketing and Communications departments to formulate and distribute strategic collateral for physician outreach purposes. (5% E)Performs other duties as assigned.Required Qualifications:Req Business Administration Degree in Healthcare, Marketing, Communications, or businessCombined and/or equivalent education and experience may substitute for Bachelors DegreeReq 5 years Experience in driving healthcare business development, physician relations, and/or network development in a healthcare/hospital environment ORReq 5 years Proven record of pharmaceutical, physician or medical salesReq Must be proficient in MS Office, especially Outlook, PowerPoint, and Excel.Req Excellent verbal communication skillsReq Excellent interpersonal skillsReq Must have Customer Relationship Management experienceReq Must have demonstrated critical thinking and analytical skills, financial acumen, and proven sales experience.Req Must be able to work independently with minimal supervision and direction.Req Must be able to work some evenings and weekends.Req Must be able to travel outside of the office.Preferred Qualifications:Pref Business Administration Prefer advanced degree in healthcare or business administration.Required Licenses/Certifications: Req Driver’s License (CA DMV) Must be able to obtain and maintain a CA Driver’s license with a clean driving record.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Physician provides Direct and Indirect Patient Care and other related work as required by department/unit leader. Under indirect supervision, provides and manages direct and indirect Patient Care and other related work as required by the Chief Medical Director or Medical Director at the USC Culinary Health Center.The Physician provides Direct and Indirect Patient Care and other related work as required by CMO at Durango Clinic.Essential Duties:1. Provides and manages direct patient care, including physical examinations, evaluations, assessments, diagnoses and treatment for a specified patient population. Stresses health education and preventive medicare care, where appropriate.2. Takes adequate histories of patients with medical problems. Maintains accurate and up-to-date medical records and prepares reports, as needed.3. Counsels on medical and/or psychological problems and may counsel patients on personal problems and health measures. Refers patients for medical and/or other treatment, when appropriate. Provides medical treatment, where appropriate.4. Prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to assessed medical conditions.5. Refers patients to specialists and to relevant patient care components as appropriate. Including, partnering with Counseling Services staff in cases presenting with mental health problems.6. Reviews history, examination and treatment plan made by physician assistants / nurse practitioners. Functions in supervisory role as needed.7. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.8. As appropriate to the position, participates in specified health promotion, education and/or prevention programs.9. Maintains professional affiliations, licenses, certifications, etc. Stays current on developments in the field of medicine.10. Covers after hours calls as needed.11. Performs miscellaneous job-related duties as assigned. The University reserves the right to add or change duties at any time.12. Manages patients with chronic controlled and uncontrolled comorbidities.13. Collaborates with care coordination staff to oversee multi-disciplinary care with various low risk specialists.14. Manages transitions of care for patients with multiple low risk hospitalizations.15. Works with contracted utilization management company to discuss patients with complex diagnosis and/or refer high risk patients to appropriate specialty services, including assistance in management of home health needs.16. Performs other duties as assigned.Required Qualifications:Req Doctoral Degree (Ph.D.) M.D.; OR D.O.Req 0-1 year Experience as M.D. Successful completion of Residency at an accredited healthcare institution).Req Ability to provide diagnostic treatment and counseling services.Req Ability to analyze situations and take effective action.Req Excellent interpersonal skills in order to interact with physicians, nurses, other staff, students, etc.Req Possess a high degree of confidentiality, discretion, and professionalism.Preferred Qualifications:Pref 2 years Experience as M.D.Required Licenses/Certifications: Req Medical Doctor Current valid license/certification to practice medicine in the state of Nevada.Req DEA Certificate Unrestricted DEA Certificate with a NV address.Req Specialty Certification Board certified with current certificate in specialty area.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Board of Pharmacy License Board of Pharmacy – Valid Nevada Board of Pharmacy LicenseReq Certification – Job Relevant Must obtain USC Credentialing from governing board within 120 Days of hire.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $191,360.00 – $315,744.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Physician provides Direct and Indirect Patient Care and other related work as required by department/unit leader. Under indirect supervision, provides and manages direct and indirect Patient Care and other related work as required by the Chief Medical Director or Medical Director at the USC Culinary Health Center.The Physician provides Direct and Indirect Patient Care and other related work as required by CMO at Durango Clinic.Essential Duties:1. Provides and manages direct patient care, including physical examinations, evaluations, assessments, diagnoses and treatment for a specified patient population. Stresses health education and preventive medicare care, where appropriate.2. Takes adequate histories of patients with medical problems. Maintains accurate and up-to-date medical records and prepares reports, as needed.3. Counsels on medical and/or psychological problems and may counsel patients on personal problems and health measures. Refers patients for medical and/or other treatment, when appropriate. Provides medical treatment, where appropriate.4. Prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to assessed medical conditions.5. Refers patients to specialists and to relevant patient care components as appropriate. Including, partnering with Counseling Services staff in cases presenting with mental health problems.6. Reviews history, examination and treatment plan made by physician assistants / nurse practitioners. Functions in supervisory role as needed.7. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.8. As appropriate to the position, participates in specified health promotion, education and/or prevention programs.9. Maintains professional affiliations, licenses, certifications, etc. Stays current on developments in the field of medicine.10. Covers after hours calls as needed.11. Performs miscellaneous job-related duties as assigned. The University reserves the right to add or change duties at any time.12. Manages patients with chronic controlled and uncontrolled comorbidities.13. Collaborates with care coordination staff to oversee multi-disciplinary care with various low risk specialists.14. Manages transitions of care for patients with multiple low risk hospitalizations.15. Works with contracted utilization management company to discuss patients with complex diagnosis and/or refer high risk patients to appropriate specialty services, including assistance in management of home health needs.16. Performs other duties as assigned.Required Qualifications:Req Doctoral Degree (Ph.D.) M.D.; OR D.O.Req 0-1 year Experience as M.D. Successful completion of Residency at an accredited healthcare institution).Req Ability to provide diagnostic treatment and counseling services.Req Ability to analyze situations and take effective action.Req Excellent interpersonal skills in order to interact with physicians, nurses, other staff, students, etc.Req Possess a high degree of confidentiality, discretion, and professionalism.Preferred Qualifications:Pref 2 years Experience as M.D.Required Licenses/Certifications: Req Medical Doctor Current valid license/certification to practice medicine in the state of Nevada.Req DEA Certificate Unrestricted DEA Certificate with a NV address.Req Specialty Certification Board certified with current certificate in specialty area.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Board of Pharmacy License Board of Pharmacy – Valid Nevada Board of Pharmacy LicenseReq Certification – Job Relevant Must obtain USC Credentialing from governing board within 120 Days of hire.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $191,360.00 – $315,744.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Physician provides Direct and Indirect Patient Care and other related work as required by department/unit leader. Under indirect supervision, provides and manages direct and indirect Patient Care and other related work as required by the Chief Medical Director or Medical Director at the USC Culinary Health Center.The Physician provides Direct and Indirect Patient Care and other related work as required by CMO at Durango Clinic.Essential Duties:1. Provides and manages direct patient care, including physical examinations, evaluations, assessments, diagnoses and treatment for a specified patient population. Stresses health education and preventive medicare care, where appropriate.2. Takes adequate histories of patients with medical problems. Maintains accurate and up-to-date medical records and prepares reports, as needed.3. Counsels on medical and/or psychological problems and may counsel patients on personal problems and health measures. Refers patients for medical and/or other treatment, when appropriate. Provides medical treatment, where appropriate.4. Prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to assessed medical conditions.5. Refers patients to specialists and to relevant patient care components as appropriate. Including, partnering with Counseling Services staff in cases presenting with mental health problems.6. Reviews history, examination and treatment plan made by physician assistants / nurse practitioners. Functions in supervisory role as needed.7. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.8. As appropriate to the position, participates in specified health promotion, education and/or prevention programs.9. Maintains professional affiliations, licenses, certifications, etc. Stays current on developments in the field of medicine.10. Covers after hours calls as needed.11. Performs miscellaneous job-related duties as assigned. The University reserves the right to add or change duties at any time.12. Manages patients with chronic controlled and uncontrolled comorbidities.13. Collaborates with care coordination staff to oversee multi-disciplinary care with various low risk specialists.14. Manages transitions of care for patients with multiple low risk hospitalizations.15. Works with contracted utilization management company to discuss patients with complex diagnosis and/or refer high risk patients to appropriate specialty services, including assistance in management of home health needs.16. Performs other duties as assigned.Required Qualifications:Req Doctoral Degree (Ph.D.) M.D.; OR D.O.Req 0-1 year Experience as M.D. Successful completion of Residency at an accredited healthcare institution).Req Ability to provide diagnostic treatment and counseling services.Req Ability to analyze situations and take effective action.Req Excellent interpersonal skills in order to interact with physicians, nurses, other staff, students, etc.Req Possess a high degree of confidentiality, discretion, and professionalism.Preferred Qualifications:Pref 2 years Experience as M.D.Required Licenses/Certifications: Req Medical Doctor Current valid license/certification to practice medicine in the state of Nevada.Req DEA Certificate Unrestricted DEA Certificate with a NV address.Req Specialty Certification Board certified with current certificate in specialty area.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Board of Pharmacy License Board of Pharmacy – Valid Nevada Board of Pharmacy LicenseReq Certification – Job Relevant Must obtain USC Credentialing from governing board within 120 Days of hire.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $191,360.00 – $315,744.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

This position is an opportunity for a new trainee to learn the Endoscopy tech II functions within the hospital setting. As an integral part of the Endoscopy Services Team, the Endoscopy Technician Intern will train to become an Endoscopy Tech II and perform assistance duties during advanced endoscopic procedures (i.e. ERCP) under the supervision of the physician and the registered nurse; works collaboratively with the nursing staff, medical staff and all members of the health care team; demonstrates professionalism through communication, education and participation as a team member; and is responsible for the safe, quality care, and safety of patients who come under his/her care. This position also generally processes moderate to complex endoscopic equipment.Essential Duties:Maintains and disinfects all GI/Endoscopy equipment, scopes (includes reprocessing), and supplies in accordance to department policy, procedures, and standards.Effectively utilize procedure software, including inputting information in Endo-Pro system, distribute reports, and room/procedure utilization.Effectively utilize travel and stationary carts for Endoscopy ProceduresMaintains inventory control and ordering of needed suppliesPerform basic troubleshooting for monitors and equipment and reports defective equipment and equipment malfunctions appropriately/immediatelyMaintain established departmental policies, procedures, quality improvement, safety, environmental and infection control standardsAssists with patient preparation for procedure, including patient positioning and monitoringProvides proper set-up of equipment/supplies for Endoscopy procedureAssists Physician with specimen collection/biopsyAssists Physician and Registered Nurse as Circulator with providing required equipment during procedureTransports patients in a safe manner, with side rails up to ensure patient flow and safetyEffectively turns over procedure room in a timely manner and prepares for alternate Endoscopy procedures.Performs on call duties on rotation.Assists in providing orientation, training and continuing education for staff.Performs other related duties as assignedRequired Qualifications:Req High school or equivalentReq Specialized/technical training Must have graduated from an accredited school of Surgical Technology.Req Candidates must have less than one year of experience working as a Surgical Tech, Endoscopy Tech or CSPD Tech in order to qualify for this training program.Req As part of this program, will learn the following tasks, not limited to: • Assists with performing stock inventories and restocking of supplies or instrumentation for Endoscopy Suite. • Must be extremely organized. Demonstrate excellent customer service behavior. • Thorough knowledge of all Endoscopy equipment and supplies utilized within the Endoscopy arena. • Ability to speak, read, and writes English. Displays behaviors conducive to excellent customer service. • Computer literacy preferred. The Endoscopy Tech II performs technician assistance duties during Endoscopy procedures under the supervision of the physician and the circulating nurse, as well as performing technical duties for assigned areas.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Surgical Technologist – CST Valid Certified Surgical Tech (CST) or Surgery Certified Credential (TS-C) from CAAHEP or ABHES certification within one year of employment.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $19.50 – $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Provider Business Development Manager (PBDM) is responsible for the development and implementation of growth strategies focused on physicians, medical groups, and community-based organizations for Keck Medicine of USC. The PBDM will support overall growth strategies for Keck Medical Center of USC by initiating and nurturing referral relationships with identified partners within designated geographic service areas. The PBDM will also be assigned specific service lines for focused outreach and development. The overall goal of the PBDM is to: increase visibility of primary and specialty services, increase physician alignment with affiliated organizations as directed, increase downstream revenue, and new patient acquisition. The PBDM will also provide leadership with intel on strategic market development opportunities in a timely manner, utilize data and market research to proactively identify growth opportunities, mitigate barriers to utilization, and provide unparalleled customer service to our referral network.Essential Duties:Routinely communicate with external providers to increase awareness of services, facilitate introductions to Keck Medicine of USC faculty, identify barriers to utilization, and improve service levels by collaborating with others internally and demonstrating results to the referring account.Support strategic growth goals by using market research and data (both internal and external) to draft outreach plans that include a combination of existing accounts for nurturing and new accounts for incremental growth. Present plans for endorsement, provide timely updates on progress, review results and modify approach as needed to achieve business objectives.Act as the department’s subject matter expert for assigned service lines, representing the department as appropriate in internal meetings, and executing specialty specific growth plans that could span multiple geographies.Form a strong working knowledge of the referring physician market through direct dialogue with community providers, researching competitors, and utilizing available data to monitor physician networks.Maintain timely documentation of outreach efforts within the department’s Customer Relationship Management module or other approved tracking tool.Collaborate with others in the department to drive incremental growth across all prioritized services. Actively help execute the team’s annual calendar of Provider Business Development events (i.e. Doctors’ Day, Holiday Celebrations, etc.). Escalate opportunities to develop business with payors and community hospitals that may transfer patients to Keck Medicine of USC to department leadership and Provider Business Development Manager II, providing relevant insights as needed for follow up (i.e. key contacts, market data, etc.).Work in conjunction with Marketing and Communications departments to formulate and distribute strategic collateral for physician outreach purposes. (5% E)Performs other duties as assigned.Required Qualifications:Req Business Administration Degree in Healthcare, Marketing, Communications, or businessCombined and/or equivalent education and experience may substitute for Bachelors DegreeReq 5 years Experience in driving healthcare business development, physician relations, and/or network development in a healthcare/hospital environment ORReq 5 years Proven record of pharmaceutical, physician or medical salesReq Must be proficient in MS Office, especially Outlook, PowerPoint, and Excel.Req Excellent verbal communication skillsReq Excellent interpersonal skillsReq Must have Customer Relationship Management experienceReq Must have demonstrated critical thinking and analytical skills, financial acumen, and proven sales experience.Req Must be able to work independently with minimal supervision and direction.Req Must be able to work some evenings and weekends.Req Must be able to travel outside of the office.Preferred Qualifications:Pref Business Administration Prefer advanced degree in healthcare or business administration.Required Licenses/Certifications: Req Driver’s License (CA DMV) Must be able to obtain and maintain a CA Driver’s license with a clean driving record.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Care Partner provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assigned.Minimum Education:      Current California Certified Nurse Assistant Certification   ORActive enrollment in an accredited nursing program and equivalent training and the completion of at least the “Fundamentals of Nursing” course with a B or better Minimum Experience/Knowledge:    Six months to one year experience as a Certified Nursing Assistant.    [preferred] in an acute care setting (based on unit definition).   OR Maintain actively enrolled in an accredited nursing program.Ability to pass a 4 hour USC Verdugo Hills Hospital Electronic Health Record data entry training course.Understanding of basic medical terminology and abbreviations, preferred.Skill in prioritizing assignments to complete work in a timely manner when there are competing requirements and a heavy workload.Required License/Certification:    Maintain active California Certified Nurse Assistant certification  OR Maintain actively enrolled in an accredited nursing program. Individuals who graduate or drop out of an accredited nursing program will be suspended from work and will be given 30 calendar days to re-enroll or obtain a California Certified Nurse Assistant Certification.Current Basic Cardiac Life Support (BCLS) card.AB 508 Certification.  If no card upon hire, one must be obtained within 30 days of hire or transfer into the department, and maintained by renewal before expiration dateAs part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.The hourly rate range for this position is $17.00 – $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

As an integral part of the Quality and Outcomes Management Department, the functions of this position include responsibility for screening, collecting and analyzing information from various sources such as patient records, databases, and outcome reports. Vital components of this position include the ability to identify opportunities to improve care and outcomes, implementing plans to achieve the desired goals, and the submission of accurate data reports to meet the internal/external needs of the organization and medical staff.Essential Duties:1. Management and execution of the responsibilities of the position • a. Utilizes effective critical thinking skills, organization, prioritization, planning, personnel management, operational efficiency, decision-making, and teaching. • b. Performs case review abstracts to briefly and effectively summarize all of the important information related to the review criteria. • c. Assists with audits, data retrieval and analyses in a related specialty field such as cardiothoracic or bariatrics.2. Determines if the case review requires peer review or trending and provides timely contact with the MD Peer Reviewers. • a. Acts as a liaison with both the hospital and medical staff providing education on any identified opportunities to improve care and outcomes.3. Designs clinical indicators and methods for extraction of necessary data from the patient records and computer software programs. • a. Reports rate based and selected indicator information to each medical staff department/service as determined by the organization • wide initiatives or Medial staff service specific indicators. • b. Performs data analysis, trending, display and presentation with attention to detail. • c. Utilizes statistical principles as needed to compose accurate meaningful reports and to support the validity of the data.4. Incorporates knowledge of applicable Federal and State regulations and JCAHO Standards, which affect hospital operations relative to Quality and Outcomes Management.5. Develops simple and effective methods or tools to educate staff such as booklets, poster board presentations etc. • a. Facilitates or serves as a member on quality improvement teams ensuring the use of CQI tools, and the hospital PI methodology—S.A.M.I.E. • b. Demonstrates the ability to effectively communicate and present information to all levels of the organization.6. Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree Degree in Nursing.Req 2 years Experience in recent critical care (preferably recent experience)Req Requires critical thinking skills and organization in prioritizing a workload of multiple tasks.Req Works independently with minimal instruction.Req Demonstrates excellent verbal and written skills.Preferred Qualifications:Pref Master’s degree Prefer Masters-prepared candidatePref 5 years Experience in an acute care setting.Pref Quality improvement/peer review experience.Pref Management experience.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Certified Professional in Healthcare Quality – CPHQ (NAHQ) Certified Professional in Healthcare Quality (CPHQ) certification within 2 years of hire (*current employees must obtain within 2 years from January 2022)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with all other clerical duties. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure, and work efficiently in a team environment This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Performs other duties as assigned.Required Qualifications:Req High school or equivalentPref Bachelor’s degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Req Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref In depth knowledge of major insurance plans and types of coverage provided, including government health programs.Pref Bilingual is highly desirable preferably in Mandarin or Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.