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Senior Director of Alumni CommunicationsDepartment: USC Communications, AdvancementApplication Requirements:Please ensure your application includes your resume, cover letter, and three writing samples, including at least one profile or impact story. Please do not submit your application without these documents, incomplete applications will not be considered.Overview: As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which comprises the faculty, students, and staff that make the university a prime place to learn, grow, and succeed.USC Communications is seeking a Senior Director of Alumni Communications to join its team. The Communications team sets the strategic communications vision and marketing strategies that promote the campus community’s innovative accomplishments, builds a strong brand identity, and nurtures the University’s reputation among its vast constituencies. Reporting to the Special Advisor/Associate Vice President, Advancement Communications, the Senior Director serves as lead communications strategist and partner for the Associate Senior Vice President for Alumni Relations and USC Alumni Association.The ideal candidate thrives in a fast-paced, dynamic environment and succeeds through collaboration, attention to detail, high-quality communication, and a commitment to excellence for self and others.Job Responsibilities:Serves as lead communications strategist and partner for the Associate Senior Vice President for Alumni Relations and USC Alumni Association.Acts as University Communications’ point of contact for USCAA and cross-campus alumni relations partners.Manages one Assistant Director of Alumni CommunicationsLeads creative and content support by leveraging cross-team collaboration and resources.Develops and co-manages the alumni association’s editorial calendar and works with subject matter experts to develop digital, print and experiential campaigns.Researches, strategizes, develops, and writes a variety of alumni-facing materials.Recommends and drives alumni and philanthropic features across university, school, and unit channels.Other duties as assigned.This is a hybrid position under our current work arrangement plan, with the expectation of on-site presence in our offices in the USC Tower located adjacent to the campus in downtown Los Angeles.Minimum Qualifications:Bachelor’s degree.5 years’ experience in marketing and/or communications.Combined experience/education can substitute for minimum education and minimum experienceManagement experience in journalism and public relations.Demonstrated verbal and written communication skills.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.Preferred Qualifications:7 years’ experience in marketing and/or communicationsCommunications management experience within a university setting.Salary and Benefits:The budgeted salary range for this position is $143,492.94 – $170,000. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions once you meet Program’s eligibility; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 5 years, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Management experience in journalism and public relations.

The Clinic Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. They will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Manager promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.Manages all clinical operations of the Heart Transplant Program under the direction of the Transplant Administrator. Responsible for all pre-heart transplant, post heart transplant, and LVAD management. Manages clinical responsibilities of transplant, including directing the work of clinical supervisors of transplant. Oversees operations of patient care programs. 24/7 oversight responsibilities for the transplant program. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned. Responsible for identifying and pursing new business opportunities, developing strategic partnerships, and building relationships with key stakeholders. In charge of successfully leading business development initiatives and driving revenue growth within respective organ groups. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships. Responsible for program marketing and brand development. Maintains multiple marketing channels through social media platforms such as LinkedIn, Instagram, and Twitter.Essential Duties:People Daily rounding with Purpose on Charge Nurses and Patients. Promotes effective communication and working relationships within the nursing areas, and between nursing staff, physicians, and other departments. Leads Unit Council meetings and tracks progress and outcome of activities. Responsible for selecting and retaining qualified nursing staff to carry out the unit’s care system in accordance with hospital philosophy and the organizational objectives. Works with the Education Department and Human Resources to ensure that the necessary orientation, training, and continuing education is available to the staff. Leads recruitment and retention activities. Facilitates the training of nursing students and other students as necessary in coordination with the Education Department. Serves as a coach and mentor to students.Quality Displays understanding of governing regulations, Title 22, and Joint Commission requirements, defining and maintaining the standards of nursing practice while ensuring consistency with the hospital standards. Contributes to the development and implementation of a unit-based performance improvement program which complies with Joint Commission, Title 22, and other applicable regulatory agencies. Participates in establishing systems within the departments which support and practice shared governance management philosophy. Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department Communication to each and every staff member their role in maintaining a high performing unit with regard to quality. Communication to each and every staff member the outcomes of quality monitoring; draws all staff in to analyze and change practice as necessary. Collects and delegates collection of selected data elements. Required elements are collected and provided to Nursing Quality each month, on time. Ensures completion of occurrence reports and investigates in a timely manner. Notifies Risk management immediately for significant or potentially significant events “Never 27s”.Service Coordinates and integrates department services on intradepartmental, interdepartmental, and hospital wide levels. Plans for provision of services provided, but not limited to Neurosciences patients through provision of appropriate levels of qualified, competent staff. Policies and procedures are in place to support scope of services. Leads selected Patient Experience initiatives. Communication to each and every staff member Patient Experience scores and draws staff into necessary change in practice.Cost Uses the budget as a tool to finding more effective methods of care delivery. Participates in planning and goal setting for the nursing department and for own unit of responsibility. Monitor space/resource requirements and utilization of outside resources. Approves day to day deviation from established staffing guidelines based on patient need. Flexes staff according to patient acuity, census, and budget guidelines. Approves schedules and advance requests for time off; approves Kronos requests. Consistently applies applicable HR policy & procedure for granting time off and/or adding additional shift requests. Completes daily and bi-weekly payroll activities (Kronos), on time.Growth Serves as coach and mentor to nurses and staff. Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner. Ensure 100% attendance by staff at mandatory education and training programs; education modules. Actively furthers systems and standards that support Shared Governance, Magnet, and Just Culture philosophy.Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree Degree in NursingReq 5 years Experience in managing clinical operations in a healthcare settingReq 1 year Experience in TransplantReq Excellent people management skillsReq Ability to motivate and challenge staffReq Good decision making skillsReq High frustration and ambiguity toleranceReq Ability to bridge the gap between administrative demands and clinical needsReq High skill and experience in process improvement.Preferred Qualifications:Pref Master’s degree Degree in Nursing or in progress (strongly preferred) * Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in NursingPref 2 years Experience in an acute or ambulatory setting preferred.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing) Valid California License.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $158,080.00 – $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.Essential Duties:Clerical: • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients. • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience. • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions. • Confers with patients and third-party payers to ensure the eligibility and authorization of services. • Identifies alternative financial sources for services and facilitates processing of application/approval. • Fields patient account inquiries. • Maintain accurate patient records within the electronic medical record (EMR) system. • Schedules patient’s appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.Patient Coordination/CustomerService: • Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider. • Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. • Greets patients in a courteous and professional manner. • Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provides basic information about procedures, medications, and/or post-care instructions. • Escorts patients to other departments if needed, provides directions to other departments within USC system. • Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Acts as a communication hub between patients, healthcare providers, and other departments both internal and external. • Works with various hospital personnel to resolve issues and accommodate patient. • Collaborate with other departments for inter clinical consult visitsTeamwork/Collaboration: • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Works independently and in a team setting. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq 3 years Related experience in acute care or ambulatory care medical settingReq Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req Familiarity with Word processing, Microsoft Outlook.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req In depth knowledge of all medical insurance typesReq Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.Req EMR scheduling knowledge.Req Knowledge of medical terminology.Preferred Qualifications:Pref Associate’s Degree OR Bachelor’s Degree in a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.Essential Duties:Clerical: • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients. • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience. • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions. • Confers with patients and third-party payers to ensure the eligibility and authorization of services. • Identifies alternative financial sources for services and facilitates processing of application/approval. • Fields patient account inquiries. • Maintain accurate patient records within the electronic medical record (EMR) system. • Schedules patient’s appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.Patient Coordination/CustomerService: • Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider. • Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. • Greets patients in a courteous and professional manner. • Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provides basic information about procedures, medications, and/or post-care instructions. • Escorts patients to other departments if needed, provides directions to other departments within USC system. • Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Acts as a communication hub between patients, healthcare providers, and other departments both internal and external. • Works with various hospital personnel to resolve issues and accommodate patient. • Collaborate with other departments for inter clinical consult visitsTeamwork/Collaboration: • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Works independently and in a team setting. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq 3 years Related experience in acute care or ambulatory care medical settingReq Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req Familiarity with Word processing, Microsoft Outlook.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req In depth knowledge of all medical insurance typesReq Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.Req EMR scheduling knowledge.Req Knowledge of medical terminology.Preferred Qualifications:Pref Associate’s Degree OR Bachelor’s Degree in a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requestedRequired Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Nurse Practitioner (NP) has a specialized skill and knowledge related to the setting in which they practice and perform physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services, according to established evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and advance practice profession. Duties may include but not limited to obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, and performing procedures as needed within specialty area. The NP also helps facilitate safe and efficient operational flow of the patient through their continuum of care. The NP will function as a part of inter-professional teams by communicating, planning, and implementing care directly with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advance practice providers (APPs).Essential Duties:Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.Identifies patient’s educational needs and provides health related information to enhance patient’s and family’s understanding of medical condition and related treatments. Obtains informed consent for procedures that will be performed. Instructs and counsels patients and families regarding care, medical problems, psychological problems and use of prescribed devices, treatments and drugs.Directly performs or orders appropriate diagnostic studies and interprets finished results.Develops and implements long and short range treatment plans.Performs procedures as defined by approved credentialing privileges.Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.Initiates consultations and monitors scheduling of patients for special tests.Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.Serves as a resource for clinic support staff (RN, LVN, MA, and others). Acts as liaison with governmental agencies such as Center for Disease Control and National Institute of Health. Assists with medical research projects, following medical research protocols. Obtains Investigational Review Board approval for treatment protocols.Researches community resources for referral of patients. Refers patients to most appropriate resource based on patients’ medical needs and condition.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years Clinical nursing experience.Req Other certifications and experience as required per specialty areaReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties.Preferred Qualifications:Pref 3 years Experience as NP in specialty area preferredRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Nurse Practitioner – NP (CA Board of Registered Nursing)Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in a health care settingRequired Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.Essential Duties:Clerical: • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients. • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience. • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions. • Confers with patients and third-party payers to ensure the eligibility and authorization of services. • Identifies alternative financial sources for services and facilitates processing of application/approval. • Fields patient account inquiries. • Maintain accurate patient records within the electronic medical record (EMR) system. • Schedules patient’s appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.Patient Coordination/CustomerService: • Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider. • Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. • Greets patients in a courteous and professional manner. • Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provides basic information about procedures, medications, and/or post-care instructions. • Escorts patients to other departments if needed, provides directions to other departments within USC system. • Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Acts as a communication hub between patients, healthcare providers, and other departments both internal and external. • Works with various hospital personnel to resolve issues and accommodate patient. • Collaborate with other departments for inter clinical consult visitsTeamwork/Collaboration: • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Works independently and in a team setting. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq 3 years Related experience in acute care or ambulatory care medical settingReq Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req Familiarity with Word processing, Microsoft Outlook.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req In depth knowledge of all medical insurance typesReq Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.Req EMR scheduling knowledge.Req Knowledge of medical terminology.Preferred Qualifications:Pref Associate’s Degree OR Bachelor’s Degree in a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.Essential Duties:Clerical: • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients. • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience. • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions. • Confers with patients and third-party payers to ensure the eligibility and authorization of services. • Identifies alternative financial sources for services and facilitates processing of application/approval. • Fields patient account inquiries. • Maintain accurate patient records within the electronic medical record (EMR) system. • Schedules patient’s appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.Patient Coordination/CustomerService: • Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider. • Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. • Greets patients in a courteous and professional manner. • Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provides basic information about procedures, medications, and/or post-care instructions. • Escorts patients to other departments if needed, provides directions to other departments within USC system. • Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Acts as a communication hub between patients, healthcare providers, and other departments both internal and external. • Works with various hospital personnel to resolve issues and accommodate patient. • Collaborate with other departments for inter clinical consult visitsTeamwork/Collaboration: • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Works independently and in a team setting. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq 3 years Related experience in acute care or ambulatory care medical settingReq Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req Familiarity with Word processing, Microsoft Outlook.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req In depth knowledge of all medical insurance typesReq Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.Req EMR scheduling knowledge.Req Knowledge of medical terminology.Preferred Qualifications:Pref Associate’s Degree OR Bachelor’s Degree in a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.Essential Duties:Clerical: • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients. • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience. • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions. • Confers with patients and third-party payers to ensure the eligibility and authorization of services. • Identifies alternative financial sources for services and facilitates processing of application/approval. • Fields patient account inquiries. • Maintain accurate patient records within the electronic medical record (EMR) system. • Schedules patient’s appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.Patient Coordination/CustomerService: • Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider. • Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. • Greets patients in a courteous and professional manner. • Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provides basic information about procedures, medications, and/or post-care instructions. • Escorts patients to other departments if needed, provides directions to other departments within USC system. • Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Acts as a communication hub between patients, healthcare providers, and other departments both internal and external. • Works with various hospital personnel to resolve issues and accommodate patient. • Collaborate with other departments for inter clinical consult visitsTeamwork/Collaboration: • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Works independently and in a team setting. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq 3 years Related experience in acute care or ambulatory care medical settingReq Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req Familiarity with Word processing, Microsoft Outlook.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req In depth knowledge of all medical insurance typesReq Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.Req EMR scheduling knowledge.Req Knowledge of medical terminology.Preferred Qualifications:Pref Associate’s Degree OR Bachelor’s Degree in a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.