Research Administrator Jobs

USC Online  is seeking a Marketing Coordinator to coordinate day-to-day marketing operations for online graduate degree programs. This role requires excellent communication skills, analytical skills, strong social media skills, attention to detail and demonstrated ability to understand market segments and targeting. Experience using a CRM, marketing automation software, social media monitoring software and proficiency in Adobe Suite are highly desired, but not required. Additionally, the successful candidate will also demonstrate the ability to problem solve and think critically, and also be able to adjust to a rapidly changing environment. USC Online is a center of excellence in online education, with the goal of providing operational capacity to schools in market research, online strategy, program marketing, enrollment and admissions. As we build the team we are looking for collaborative individuals comfortable in a start-up environment and dedicated to producing the highest quality work.Job Accountabilities:Administer day-to-day marketing support for USC Online.Administer department marketing calendar. Monitors schedules, production and other details to ensure timely completion and quality control of marketing activities.Provide support with email campaigns.Build out and monitor advertising campaigns and schedules. Research new vendors. Provide support on posting and updating content on the website.Update branded documents and presentations as needed; maintains branding and graphic identity guidelines.Coordinate work with contracted vendors, such as graphic designers, photographers, advertising representatives, etc., as assigned, and ensure the timely delivery of goods and/or services.Research and develop content for social media channels, news pages, emails, advertisements, press releases, announcements, etc, as assigned.Assist with communications to potential and existing students.Gather and analyze information. Prepare reports and/or other documentation for management review. Analyze, monitor, and evaluate marketing efforts for effectiveness.Assist with special projects, new program launches and administrative tasks, as needed.Qualifications:Bachelor’s degree or an equivalent combination of education, training and experience. Minimum of 2 years of experience. Excellent analytical, written and communication skills are required.Ability to work in a fast-paced environment.Ability to make administrative and procedural decisions and judgments.Software knowledge: Marketing automation software, Salesforce, social media scheduling and monitoring software, WordPress, Google Analytics, MS Suite; Adobe Suite proficiencyThe hourly rate for this position ranges from $26.96 to $30.78. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Requirements:
Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Marketing, publications, public relations, business administration, communication, advertising or related field experience. Knowledge of the principles and practices of marketing. Demonstrated verbal and written communication skills.

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.The Ophthalmology Clinic Manager is accountable for the quality of patient care, efficiency of operations, and human resources management for the ophthalmology clinic. Patient care services are carried out in partnership with administration, other departments, and medical staff. The Clinic Manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. The Clinic Manager will manage and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions.Essential Duties:Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all administrative and clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.Oversees department charge bundling and billing submission. Implements and enforces billing protocols to ensure compliance. Educates clinical staff and administrative staff on billing procedures to ensure compliance.Oversees activities of quality assurance programs for patient care provided by unit.Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.Administers the department budget. Provides financial overall budget development and planning. Authorizes expenditures, monitors account reconciliation and status to ensure compliance with fiscal guidelines and regulations. Prepares financial reports as required. Analyzes data for trends and/or conclusions and presents results and recommendations to department chair/director.Works in conjunction with the IT department in regards to information systems, including system design, implementation, maintenance, and updates. Reports and assists in the resolution of system issues.Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.Acts as a liaison between the hospital and the department to facilitate administrative activities and communication.Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.Advise department and hospital committees with implementation of new programs and ongoing initiatives. Coordinates paperwork to University for approval and implementation.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq Bachelor’s Degree Degree in a Related fieldCombined experience/education as substitute for Bachelor’s degree.Req 2 years Experience in managing people and day-to-day operations.Req 5 years Experience in acute or ambulatory setting and ophthalmology service experienceReq Strong critical and strategic thinking, analytical and planning skillsReq Proficient in computer skills, MSO and Internet use requiredReq Excellent people management skills; ability to motivate and challenge staff; good decision making skills; high frustration and ambiguity tolerance; ability to bridge the gap between administrative demands and clinical needs; high skill and experience in process improvement.Preferred Qualifications:Pref 5 years Experience as a certified ophthalmic technician (COT)Pref Certified Ophthalmic Technician (COT)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values. .We are seeking a Catering Coordinator to join our rapidly growing team.The Opportunity:Our Catering Coordinator organizes and runs day-to-day operation of the Catering To Go program. Maintains standards, systems, and procedures as they relate to a successful service proved to the USC campus community and beyond. Assists in management of staff, supports project planning and execution, maintains direct channels of communication between operators, chefs, staff, and clients.The Accountabilities:Performs various administrative duties and supports daily operation of the USC Hospitality Restaurants department and managers. Coordinates Catering To Go sales and operations. Prepares Catering To Go Banquet Event Orders (BEO’s) according to clients’ needs and orders and distributes them to the proper units for execution. Follows up with the operations, culinary, and delivery teams to troubleshoot and problem solve before the client gets affected. Maintains, updates, and tracks order changes, scheduling of delivery staff, and other elements of a successful Catering To Go service. Trains and supervises staff conducting deliveries and charges to clients’ accounts and cards. Closes out and audits Catering To Go checks and completes the billing process with finance and accounting department.Responds to inquiries or requests for information in regards to Catering To Go food and beverage orders, prices, rates, discounts, policies and procedures, etc. or refers to appropriate party, as needed. Screens and prioritizes incoming calls, determining what contacts or action is required to capture the business or for satisfactory disposition. Responds to, tracks, and shares clients’ feedback in regards to services rendered.Programs the databases and systems with the most current menu and pricing. Prepares monthly, weekly, or daily sales analysis as needed. Assists in creating flyers, brochures, and other marketing collateral. Assists with website and mobile ordering software menu updates. Ensures all prices and menus are aligned in all systems and in all print and online forms. Plans, schedules, coordinates and oversees activities of dining room staff on a daily basis and for assigned events.Provides guidance and direction to service personnel. Schedules and assigns workload. Trains food service employees. Demonstrates techniques, equipment or procedures to service personnel.Oversees the set-up and break down of venue.Ensures assigned unit meets and/or exceeds all federal and state health and safety regulations. Conveys established policies and procedures.Responds to and tracks customer requests, complaints and feedback.Oversees cash handling and performs the department’s banking functions. Tracks and reconciles budget activity and analyzes variances.Prepares regular and/or special reports for use in analyses and projections.The Qualifiers:Minimum Education: High school or equivalent.Minimum Experience: Three years.Minimum Field of Expertise: Demonstrated knowledge of catering and food service. Demonstrated ability to supervise and train employees.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate range for this position is $23.60 – $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: High school or equivalent.
Minimum Experience: Three years.
Minimum Field of Expertise: Demonstrated knowledge of catering and food service. Demonstrated ability to supervise and train employees.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.As an integral part of the Ambulatory Care Services Float Team, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. The Ambulatory Licensed Vocational/Practice Nurse utilizes the nursing process to provide therapeutic care to varied patient populations and their families. Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication, and prescription management as directed by physician. Schedules diagnostic tests and surgeries as ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Must be highly flexible, enthusiastic, have a proactive approach, excellent interpersonal and communication skills, work efficiently under pressure and work efficiently in a team environment. Must be comfortable with computers. Must be willing to travel throughout the Keck Medicine of USC Community (on campus, satellite practices) to cover practice integrations, vacations, illnesses, holidays, and leave of absences. Hours may vary depending on assignments. Performs other duties as assigned.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules diagnostic tests and surgeries as ordered by the physician as needed.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flowPerforms basic administrative duties.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs and documents accordingly in the EMR.Implants an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organizes pharmacy refill request for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Triages patients in person and over the telephone.Records patient information in chart//EHR according to regulatory standards.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputReq Familiarity with word processing, Microsoft Outlook, Cerner, and navigate the intranetPreferred Qualifications:Pref 2 years Experience in a surgical care, acute care or ambulatory care setting.Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $29.00 – $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.The Clinic Manager is accountability for the quality of patient care, efficiency of operations, and human resources management for the DTLA and UPC clinics. Patient care services are carried out in partnership with administration, other departments, and medical staff. The clinic manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. They will manager and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions.Essential Duties:Financial Management: Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives. Reviews and manages income statements Supervises inventory management including purchasing, product selection and supply usage Ensures patient and treatment charge information and other related data are accurate and submitted to the USC billing office in a timely manner Ensures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designated reporting systemRISK Management: Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services. Maintains Quality Assurance Programs as required by all Keck Medical Center policy and procedures Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HOPAA, JTC< DOH as well as hospital and DCS requirements as deemed. Participates in and leads quality assurance meeting and all applicable in-services Participates and leads in quality assurance cost containmentFacility/Equipment Management: Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates Identifies and plans prompt corrective action for any issues with safety or equipment and systems Participates in the development and periodic revision of policies and procedures with the Associate Administrator/Associate Director to assure consistent, efficient and safe operation of clinic/programPatient Care Management: Participates in development and revision of policies and procedures with the AD and Associate Administrator to ensure consistent, efficient and safe treatment delivery Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic.Associate Management: Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic Provides leadership to direct reports: Helps direct reports overcome any organizational obstacles encountered during projects Knows, understands, implements, follows, and communicated to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services)and foster a positive and Keck Culture workforce. Plans, organizes and supervises the nursing, technical and biomedical staff to ensure high quality patient care according to all policy and procedures Facilitates teammate development, collaborate with direct reports to create professional development goals Maintains familiarity with and communicate to teammates new programs impacting teammates. Addresses teammate relations issues and appropriately and escalate as necessary Provides work direction for department teammates Determines staffing needs, creates pans that promote the most efficient use of all teammates, ensure coverage during all teammate abscesses Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic Reports and documents all teammate injuries according to established policy and procedures Knows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment Reviews and approves time cards of direct reports Tracks overtime, attendance and PTO, illnesses Researches and responds to questions regarding payroll issues. Develops and conducts educational programs to keep teammates up-to-date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals. Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency. Knows and follows all Keck medical Center of USC policies and proceduresMarketing : Works with Associate Director and Physician staff to ensure full schedules and services are made available for patient care Assists in all marketing opportunities that will provide education and access to clinic Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needsPerform other duties as assigned.Required Qualifications:Req High School or equivalentReq Bachelor’s Degree Degree in a Related fieldCombined experience/education as substitute for Bachelor's degree.Req 2 years Experience in managing people and day-to-day operations.Req Excellent people management skills.Req Ability to motivate and challenge staff.Req High frustration and ambiguity tolerance.Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Req Ability to bridge the gap between administrative demands and clinical needs.Req High skill and experience in process improvement.Req Familiarity with Word processing, Microsoft office software and departmental applications.Req Excellent analytical, problem-solving, planning and evaluation skills.Req Organization/time management skills.Req Good decision making skills.Preferred Qualifications:Pref 2 years Experience in acute or ambulatory setting and pediatric acute care experience preferred.Pref Experience managing a multi-specialty clinic preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationThe annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients.As an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting with an emphasis on administering chemotherapy, biotherapy, blood products. The RN is also responsible to manage those patients who require acute care prior to transfer to higher level of care.Essential Duties:Follows policies and procedures: demonstrates ability to access online manuals and references.Transfers learned scientific knowledge into practical application in applying the nursing process.ASSESSMENT Appropriately completes nursing assessment and screening upon patient encounter via telephone or in clinic.DIAGNOSIS Interprets assessment information and formulates nursing diagnosis.PLAN Maintains problem list, medication list and allergies list when indicated.INTERVENTION Administers medications as ordered and completes re-assessments as indicated. Completes patient care procedures correctly per policy. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate.DOCUMENTATION Documentation is complete and correct on all encounters.EDUCATION Provides patient and family education as needed based on diagnosis or treatment plan.EQUIPMENT Maintain B/P machine. Correctly identifies and notifies appropriate department about defective equipment.COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages phone calls Utilizing e-mail system SBARORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) JCAHO (continuous survey readiness Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and others QUALITY MEASURES Identifies and participates in data collection and process improvementsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief charge nurse Nursing committees/councils Journal club Educational workshops Assist in the development or updating of patient education materialsAccepts and completes additional duties as assignedBonus Points Professional certification Other:Assesses a patient’s knowledge base/understanding of their diagnostic procedure.Plans, with the patient, the course of their testing/treatment in coordination with physician.Assists with the performance of cardiac diagnostic procedures in the Non-Invasive Cardiology Lab.Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs and documents results.Documents accurately, on chart, procedures performed and patient’s tolerance.Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Experience in a related healthcare setting required.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref Oncology focus strongly preferred.Pref Specialty Certification Specialty certification in oncology is preferred.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req ONS Chemotherapy & Biotherapy Required when eligibility criteria have been metReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association     The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Coordinator/Navigator position is a Registered Nurse with recognized leadership abilities and sound clinical skills who will actively assist the physician in the day to day activities and care of the patient. This position helps to facilitate appointments with specialist and support services, provides patient and site-specific education and maintains appropriate communication with the medical, clinical and support staff as well as the patient and family. The position works with surgeons, oncologists, hospital departments, and out-patient services to facilitate scheduling of diagnostic and treatment procedures, physician appointments, as well as supportive care. This position will maintain, develop, and coordinate multidisciplinary prospective treatment conferences, whether as a complement to a clinic or a standalone collaborative forum. Demonstrates proficiency in delivering care to patients and participates in related continuing education. Executes leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. He/she works collaboratively with the nursing staff, medical staff, educators, managers, and all members of the health care team to accomplish the responsibilities outlined below. Essential Duties:Initiates and coordinates patient teaching regarding genetic conditions.Reviews all medications and conducts medication reconciliation.Evaluates patients in the clinic, providing appropriate care as needed.Communicates with the treating/attending physician.Oversee patient flow through the continuum of care including test scheduling, genetic testing, surgical scheduling, assisting through the admitting process.Coordinates consults with physicians and appropriate services such as social service, nutritional services, case management, transportation, radiology etc.Prepares clinic each week, gathers all needed reports, films and consults prior to starting clinic so they are available for MD consultation.Completes a nursing assessment on all patients and documents in the chart/encounter form.Views, follows and evaluates laboratory results.Is responsible for patient contact and communication liaison between patient and health care team.Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing.Req 2 years Experience as RN.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures. Preferred Qualifications: Pref Supervisory experience.Required Licenses/Certifications: Req Registered Nurse – RN (CA DCA).Req Basic Life Support (BLS) Healthcare Provider from American Heart Association.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Nurse Practitioner (NP) has a specialized skill and knowledge related to the setting in which they practice and perform physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services, according to established evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and advance practice profession. Duties may include but not limited to obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, and performing procedures as needed within specialty area. The NP also helps facilitate safe and efficient operational flow of the patient through their continuum of care. The NP will function as a part of inter-professional teams by communicating, planning, and implementing care directly with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advance practice providers (APPs).Essential Duties:Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.Identifies patient’s educational needs and provides health related information to enhance patient’s and family’s understanding of medical condition and related treatments. Obtains informed consent for procedures that will be performed. Instructs and counsels patients and families regarding care, medical problems, psychological problems and use of prescribed devices, treatments and drugs.Directly performs or orders appropriate diagnostic studies and interprets finished results.Develops and implements long and short range treatment plans.Performs procedures as defined by approved credentialing privileges.Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.Initiates consultations and monitors scheduling of patients for special tests.Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.Serves as a resource for clinic support staff (RN, LVN, MA, and others). Acts as liaison with governmental agencies such as Center for Disease Control and National Institute of Health. Assists with medical research projects, following medical research protocols. Obtains Investigational Review Board approval for treatment protocols.Researches community resources for referral of patients. Refers patients to most appropriate resource based on patients’ medical needs and condition.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years Clinical nursing experience.Req Other certifications and experience as required per specialty area.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties. Preferred Qualifications: Pref 3 years Experience as NP in specialty area preferred.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing).Req Nurse Practitioner – NP (CA Board of Registered Nursing).Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.).Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only).Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Specialist is a detail-orientated individual who is the primary point of contact for patients and caregivers, ensuring a positive patient experience. They are responsible for gathering patient demographics, insurance information, and referral documentation to accurately register new and returning patients. The role requires maintaining accurate patient records within the electronic medical record (EMR) system, scheduling appointments, and ensuring eligibility and authorization of services. Additionally, the specialist will collaborate with Department Managers and Providers to optimize scheduling templates and ensure adherence to organizational guidelines.Essential Duties:Master Scheduler • Make changes and edits in scheduling templates to optimize patient access and provider productivity. • Collaborate with department/clinic managers and providers, as well as Patient Care Connect leadership, to identify and design optimal schedules for providers. • Utilize organizational practice management applications to build and maintain master scheduling templates for new and existing providers following USC/Keck scheduling template policy and guidelines. • Ensure all block and assigned time in schedules is utilized efficiently and according to USC/Keck scheduling template guidelines. • Document and maintain all files/records used to prepare master scheduling templates; update as needed. • Create the Bump list(s) and provide coverage of patient scheduling/rescheduling as needed, following USC/Keck Bump Policy and procedure.Patient Coordination & Customer Service • Schedule patient appointments in a timely manner, accommodating patient needs and physician requests, including laboratories, diagnostic testing, and consultations. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare providers. • Act as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Confer with patients and third-party payers to ensure eligibility and authorization of services. • Gather patient demographics, insurance information, and referral documentation for accurate registration. • Communicate scheduling constraints, conflicts, and other scheduling issues to Patient Care Connect management and internal clients. • Ensure a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilize courtesy, compassion, kindness, and honesty while interacting with the public, patients, and all clinic personnel. • Assist patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provide basic information about procedures, medications, and/or post-care instructions. • Assist patients to overcome barriers to care, e.g., coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Act as a communication hub between patients, healthcare providers, and other departments both internal and external. • Collaborate with other departments for inter-clinical consult visits.Teamwork & Collaboration • Contribute effectively as a productive team member to the Patient Care Connect and USC/Keck. • Demonstrate flexibility in covering other staff members for sick time, vacation, or leave of absence. • Exhibit collegial and professional demeanor in all interactions. • Maintain an open line of communication with management and other staff and always demonstrate a professional demeanor. • Maintain consistent accuracy in all tasks associated with job role and responsibilities daily. • Work independently and in a team setting.Performs other duties as assigned.Required Qualifications:Req High School or equivalent.Req 2-3 years Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req 3 years Related experience in acute care or ambulatory care medical setting.Req Thorough knowledge of IDX/GECB and/or Cerner Scheduling systems, including scheduling visit types and dictionaries.Req In-depth knowledge of all medical insurance types, EMR Scheduling knowledge, and Medical Terminology.Req Analytical and problem-solving skills, including the ability to analyze and interpret patient data from multiple systems.Req Excellent communication skills, including the ability to speak, read, and write English proficiently.Req Ability to work independently and as part of a team in an integrated environment.Req Knowledge with computer software programs.Preferred Qualifications: Pref Associate’s Degree in healthcare, business, or a related field ORPref Bachelor’s Degree in healthcare, business, or a related field Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Specialist is a detail-orientated individual who is the primary point of contact for patients and caregivers, ensuring a positive patient experience. They are responsible for gathering patient demographics, insurance information, and referral documentation to accurately register new and returning patients. The role requires maintaining accurate patient records within the electronic medical record (EMR) system, scheduling appointments, and ensuring eligibility and authorization of services. Additionally, the specialist will collaborate with Department Managers and Providers to optimize scheduling templates and ensure adherence to organizational guidelines.Essential Duties:Master Scheduler • Make changes and edits in scheduling templates to optimize patient access and provider productivity. • Collaborate with department/clinic managers and providers, as well as Patient Care Connect leadership, to identify and design optimal schedules for providers. • Utilize organizational practice management applications to build and maintain master scheduling templates for new and existing providers following USC/Keck scheduling template policy and guidelines. • Ensure all block and assigned time in schedules is utilized efficiently and according to USC/Keck scheduling template guidelines. • Document and maintain all files/records used to prepare master scheduling templates; update as needed. • Create the Bump list(s) and provide coverage of patient scheduling/rescheduling as needed, following USC/Keck Bump Policy and procedure.Patient Coordination & Customer Service • Schedule patient appointments in a timely manner, accommodating patient needs and physician requests, including laboratories, diagnostic testing, and consultations. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare providers. • Act as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Confer with patients and third-party payers to ensure eligibility and authorization of services. • Gather patient demographics, insurance information, and referral documentation for accurate registration. • Communicate scheduling constraints, conflicts, and other scheduling issues to Patient Care Connect management and internal clients. • Ensure a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilize courtesy, compassion, kindness, and honesty while interacting with the public, patients, and all clinic personnel. • Assist patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provide basic information about procedures, medications, and/or post-care instructions. • Assist patients to overcome barriers to care, e.g., coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Act as a communication hub between patients, healthcare providers, and other departments both internal and external. • Collaborate with other departments for inter-clinical consult visits.Teamwork & Collaboration • Contribute effectively as a productive team member to the Patient Care Connect and USC/Keck. • Demonstrate flexibility in covering other staff members for sick time, vacation, or leave of absence. • Exhibit collegial and professional demeanor in all interactions. • Maintain an open line of communication with management and other staff and always demonstrate a professional demeanor. • Maintain consistent accuracy in all tasks associated with job role and responsibilities daily. • Work independently and in a team setting.Performs other duties as assigned.Required Qualifications:Req High School or equivalent.Req 2-3 years Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req 3 years Related experience in acute care or ambulatory care medical setting.Req Thorough knowledge of IDX/GECB and/or Cerner Scheduling systems, including scheduling visit types and dictionaries.Req In-depth knowledge of all medical insurance types, EMR Scheduling knowledge, and Medical Terminology.Req Analytical and problem-solving skills, including the ability to analyze and interpret patient data from multiple systems.Req Excellent communication skills, including the ability to speak, read, and write English proficiently.Req Ability to work independently and as part of a team in an integrated environment.Req Knowledge with computer software programs.Preferred Qualifications: Pref Associate’s Degree in healthcare, business, or a related field ORPref Bachelor’s Degree in healthcare, business, or a related field Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.