Research Administrator Jobs

Develops and maintains nursing practice standards of care for a specific transplant population. Serves as a liaison and provides consultation and education services to support standards of care. Identifies and resolves clinical issues relating to the transplant patient. Collaborates with staff, the patient, and his/her family concerning patient evaluation and discharge planning. Maintains appropriate documentation for transplant candidacy and post-transplant follow-up care. Coordinates communications with the outpatient transplant population such as transplant clinic visits, community referrals, telephone consultations, outpatient treatments, and subsequent hospital admissions. Develops and coordinates a system to organize the flow of patients from initial referral, through evaluation and education, to post-transplant follow-up and referral back to the community. Participates in collaborative, interdisciplinary research activities related to transplant patients or process improvement activities. Performs related responsibilities as required. This position may require rotating on call responsibilities as needed, including nights, weekends and holidays.The Transplant Coordinator II has responsibility for taking call for the transplant programs. This job includes delegating appropriately all aspects of call related duties to the Donor Allocation Specialist, review of all deceased donor organ offers when organs become available to transplant, triaging patient calls for the transplant programs and other duties assigned by the Donor Allocation Managers. The Transplant Coordinator II facilitates acceptance or refusal of donor organs for transplant and coordinates the organ recovery with the transplant surgeons, Organ and Tissue Donation Team, Histocompatibility lab, as well as communicates with patients receiving the organs. The Transplant Coordinator II will coordinate urgent transplant listings of potential transplant recipients on nights and weekends as needed, including evaluation of all consults, labs and procedures. The Transplant Coordinator II must be able to execute complex logistical support pertaining to all aspects of organ recovery and placement. This job requires that the Transplant Coordinator II be skilled in critical thinking, have excellent communication skills and can properly delegate tasks to the Donor Allocation Specialist to assure that the flow of call is executed in a smooth and efficient manner. The coordinator provides 24/7 coverage on a rotating schedule including nights, weekends and holidays is a home-based position that may require on campus meetings and trainings as determined by the Donor Allocation Managers.Essential Duties:Takes and reviews all deceased donor organ offers when organs become available to transplant candidates and appropriately delegates and supervises the Donor Allocation Specialist in their role of reviewing organ offers.Facilitates acceptance or refusal of donor organs for transplant and coordinates the organ recovery with the transplant surgeons, Organ and Tissue Donation Team, Histocompatibility lab, as well as communicates with patients receiving the organs.Executes complex logistical support pertaining to all aspects of organ recovery and placement and performs a thorough review of each potential transplant candidate prior to admission.Coordinates listing of urgent patients after hours and weekends including evaluation of all consults, labs and procedures.Maintains composure and professional communication in all interactions with surgeons, potential recipients, Organ and Tissue Donation Staff, and donor hospital staffDemonstrate competence in triaging patient calls after hours and escalating calls to the on-call physician when appropriateDemonstrates competence and management in the care of people with renal, hepatic, cardiac, and respiratory failure, diabetes, cardiopulmonary disease, hypertension, and other disorders related to transplantation. Knowledgeable in the management of immunosuppression including a host of adverse reactions and drug interactions.Demonstrates sound knowledge base of UNOS policy and CMS regulatory requirements in relation to organ allocation, waitlist management as well as ongoing patient status updating.Ensures all UNOS responsibilities (listing, delisting, disease transmission reporting, donor culture reports management, status updates for all solid organs, etc.) are completed in a timely manner, and work closely with wait list management team as needed.Knowledge of computer software is required to operate within the program’s local network, utilizing the Cerner platform and UNOS platform.Responsible for entering and obtaining information in the potential recipient’s chart, and accessing the UNOS database for transplant donors.Participates in 24/7 on call coverage on a rotating schedule, including nights, weekends and holidays.Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Graduate of an accredited school of Nursing ORReq Associate’s degree Nursing If graduate of an accredited school of nursing with Associate Degree, must have BSN degree conferred within two years of hireReq 5 years Clinical experience in organ donation or transplantation.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Required Licenses/Certifications: Req Registered Nurse – RN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certified Clinical Transplant Coordinator – CCTC (ABTC) CCTC or CPTC required. If CPTC certified must obtain CCTC within three years of hireThe annual base salary range for this position is $145,600.00 – $237,120.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC Department of Surgery recruiting for a Research Lab Teck I in our busy mice laboratory. The Research Lab Tech will provide basic technical assistance to other laboratory technicians in conducting research experiments. The Research Lab Tech will also conduct standardized tests and procedures under close supervision.The hourly rate range for this position is $21.61 – $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organization considerations.Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education
Minimum Experience: 6 – 12 months, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Ability to follow detailed instructions, oral and written

Alzheimer’s Therapeutic Research Institute (ATRI) is a satellite facility part of University of Southern California, located in San Diego. The University of Southern California, Department of Animal Resources is seeking a very reliable, dependable, self-motivated and responsible individual for a position as Animal Laboratory Technician I. The Department of Animal Resources takes pride in providing optimal animal care for all animals housed at the university for the purposes of biomedical research and teaching. The Animal Laboratory Technicians provide daily animal care (cleaning, feeding, and watering of animals), animal facility cleaning and sanitation, documentation of appropriate environmental conditions, and daily animal health and welfare observations to ensure that all of the animals within the department of Animal Resources care procedures are performed according to regulations and guidelines. Must have basic computer skills and be able to lift 50 pounds, work on your feet majority of the day. Technician will be required to work on a scheduled and to be on time. Required to have a California Driver License.THE UNIVERSITY OF SOUTHERN CALIFORNIAThe University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology, and international business, USC’s diverse curricular offerings provide extensive opportunities for interdisciplinary study, and collaboration with leading researchers in highly advanced learning environments. With a strong tradition of integrating liberal and professional education, USC fosters a vibrant culture of public service and encourages students to cross academic as well as geographic boundaries in their pursuit of knowledge. For more information, visit www.usc.eduRESPONSIBILITIES AND DUTIES•Ensures that animals are provided care in accordance with state and federal regulations to promote physical and psychological well-being and minimize discomfort•Maintains cleanliness and organization of cages, equipment, surgical and storage facilities. Maintains storeroom supplies. Performs routine cleaning of animal lodging facilities. Maintains computerized animal identification records; prepares medical histories on animals•Prepares and distributes food and water; prepares special diet plans. Exercises larger animals confined to small cages. Treats animals for external and internal parasites. Isolates sick animals and notifies veterinarian; disposes of dead animals•Collects and processes diagnostic samples. Administers drugs and other treatments. Assists    Veterinarians and Principal Investigators with handling animals during procedures•Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any timePreferred qualifications: Preferred Education: Associate DegreePreferred Experience: 2 yearsPreferred Field of Expertise: Assistant ALT Certification with experience in a veterinary hospital kennel or animal research laboratorySkills: Animal HandlingHourly Range: The hourly rate for this position is $21.89. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.USC is an equal-opportunity educator and employer, proudly pluralistic and firmly committed to providing equal opportunity for outstanding persons of every race, gender, creed and background. The university particularly encourages members of underrepresented groups, veterans and individuals with disabilities to apply. USC will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Further information is available by contacting uschr@usc.edu.#LI-AW1​Minimum Education: High school or equivalent
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Ability to begin educational programs leading to examination at the Assistant Laboratory Animal Technician level.

The University of Southern California, Department of Animal Resources is seeking a very reliable, dependable, self-motivated and responsible individual for a position as Animal Laboratory Technician. The Department of Animal Resources takes pride in providing optimal animal care for all animals housed at the university for the purposes of biomedical research and teaching. The Animal Laboratory Technicians provide daily animal care (cleaning, feeding, and watering of animals), animal facility cleaning and sanitation, documentation of appropriate environmental conditions, and daily animal health and welfare observations to ensure that all of the animals within the department of Animal Resources care procedures are performed according to regulations and guidelines. Must have basic computer skills and be able to lift 50 pounds, work on your feet majority of the day. Technician will be required to work on a schedule and to be on time. The Department of Animal Resources provides animal care on both the Health Sciences Campus and University Park Campus and care is provided every day, including weekends and holidays. For this reason, your position may involve scheduled rotations to work on both USC campuses and to work on weekends and holidays as assigned by your supervisor, abiding by departmental standard operating procedures.THE UNIVERSITY OF SOUTHERN CALIFORNIAThe University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology, and international business, USC’s diverse curricular offerings provide extensive opportunities for interdisciplinary study, and collaboration with leading researchers in highly advanced learning environments. With a strong tradition of integrating liberal and professional education, USC fosters a vibrant culture of public service and encourages students to cross academic as well as geographic boundaries in their pursuit of knowledge. For more information, visit www.usc.eduRESPONSIBILITIES AND DUTIESEnsures that animals are provided care in accordance with state and federal regulations to promote physical and psychological well-being and minimize discomfort. Distributes food and water to animals and ensures that food and water are free from contamination. Provides environmental enrichment to animals, including exercise of larger animals as needed. Provides humane euthanasia to animals as needed to minimize pain and distress and for colony maintenance, according to established protocols.Evaluates animals for health and welfare on a daily basis. Communicates animal health or welfare problems to veterinary staff and the Principal Investigator.Performs routine cleaning of animal cages and associated animal care equipment. Maintains and cleans animal housing facilities..Maintains cleanliness and organization of cages, equipment, and facilities. Maintains inventory of storeroom supplies.Maintains paper and computerized animal records, records of facility cleaning and sanitation procedures, facility environmental conditions, and use and maintenance of equipment.Assists veterinarians and Principal Investigators with handling animals during procedures. Minimum Field of Expertise:Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum educationMinimum Experience: 1 year, Combined education/experience as substitute for minimum experienceDesirable qualifications: Preferred Education: Associate DegreePreferred Experience: 2 yearsPreferred Field of Expertise: Assistant ALT Certification with experience in a veterinary hospital kennel or animal research laboratorySkills: Animal HandlingIn addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.The hourly rate for this position is $21.89. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations#LI-AW1Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience

As an integral part of the Imaging Services Team, the MRI Coordinator provides support for the radiologists in the performance of highly specialized procedures in MRI studies. Provides related work as required.Essential Duties:Organizes, plans and directs activities relating to patients and procedures for their designated area.Demonstrates knowledge of principles of MRI physics and computer science related to MRI scanning.Demonstrates complete working knowledge of imaging equipment and computer software necessary to perform studies. Calibrates imaging systems periodically as required (i.e., tube warm-up).Demonstrates correct and adequate cross-sectional anatomic positioning skills.Selects appropriate MRI scanning technique/equipment and determines the most suitable anatomical posture and positions. Procedures are planned and executed considering physiologic and developmental age. Serves ages infant through geriatric.Reviews examination for proper positioning, technique and identification as per approved protocols.Confirms patient identification by verifying name and birthdate.Reviews patient questionnaire, doctor’s order and requisition for physician notes and/or special instructions, reviews with radiologist and patient if necessary, to assure safety and appropriateness.Recognizes emergency situations, indicate code and properly administer aid as needed.Performs visual inspections, selects appropriate equipment and applies immobilization devices as required.Practices sterile technique and prevents cross contamination to patient and instruments.Records pertinent patient information and completes all paperwork as required and assists in maintaining files. Performs billing functions timely and accurately.Prepares examination for interpretation by radiologist. Scans all orders and requisitions into the PACS system.Keeps MRI scan rooms/work stations neat, orderly, and prepared and assures exam room is stocked with appropriate supplies. Assists with ordering and stocking of department supplies and equipment.Willingly performs other related duties outside immediate work area as assigned or required (i.e., scheduling, Q.C. follow-up, transport, clerical).May be required to participate in after hours uncontrolled standby and call back. Position may require the use of a pager while on duty and while on stand by.Required to participate in after hours uncontrolled standby and call back. Position requires the use of a pager while on duty and while on stand by.Exhibits organizational skills and utilizes time efficiently.Accepts change as an opportunity for growth, learning and development; adapts to changing procedures and goals in a cooperative and positive manner.Assist in maintaining an atmosphere of cooperation with other departments, medical staff and fellow employees.Acts as a mentor to and is a source of information for less experienced Radiology Technologist.Acts as an ambassador of good will when interacting with all staff members and other departments.Uses the chain of command appropriately to communicate any concerns with the department, co-workers or medical staff.Responsible for work schedule hours if any changes were made.Demonstrates computer science knowledge and principles related to any other modalities (CT, MRI or Angio) and films according to approved protocols.Maintains patient/staff confidentiality.Performs other duties as assigned.Required Qualifications:Req Specialized/technical training Graduate from an accredited MRI Technology School/ProgramReq 5 years MRI TechnologistReq 2 years Lead and/or Coordinator Technologist role.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Organization/time management skills.Req Organization/time management skills.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Required Licenses/Certifications: Req Magnetic Resonance Imaging (ARRT) OR ARMRIT Certification.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.96 – $91.73. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC Department of Surgery is recruiting a Staff Perfusionist I for our Clinical Perfusion Division . The Staff Perfusionist I will operate extracorporeal circulation equipment to support or replace patient cardiopulmonary/circulatory function and manage and monitor patient physiological functions.The hourly rate for this position is $78.86 – $84.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organization considerations.Minimum Education:
Specialized/technical training

Minimum Experience:
3 years

Addtional Experience Requirements
Combined experience/education as substitute for minimum work experience

Minimum Skills:
Three years’ experience as an adult perfusionist, with some experience as a pediatric perfusionist.
Graduate from school of perfusion technology accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or its predecessor, the American Medical Association’s (AMA) Committee on Allied Health Education and Accreditation (CAHEA).
Certified Clinical Perfusionist (CCP) certification, or board eligible for certification by the American Board of Cardiovascular Perfusion (ABCP).
Attends and completes all hospital-required safety training courses, and maintains ABCP certification, as well as certifications for cardiopulmonary resuscitation (CPR), basic life support (BLS), and/or basic cardio life support (BCLS).
Demonstrated attention to details, and excellent interpersonal, analytical, problem-solving, and oral and written communication skills.

Preferred Education:
Bachelor’s degree

Preferred Experience:
3 years

Preferred Skills:
Bachelor’s degree in perfusion science, organic chemistry, physics, anatomy and physiology, or related field of study.
Previous experience in an academic medical environment.
Demonstrated experience in crisis situations.
Membership in relevant professional organizations.
Fluency in Spanish, American Sign Language (ASL) and/or other languages in addition to English.
Demonstrated experience interacting with individuals and groups various diverse backgrounds, exercising diplomacy, tact, good judgment, and discretion.

The Network Manager, Payor Strategy and Network Development is responsible for supporting the development, implementation, and maintenance of USC’s Health Plan Network. This role focuses on identifying network gaps, assisting with provider contracting, strengthening relationships with network providers, and supporting integration and network operations, alongside Keck Medicine’s Value Based Services Organization (VBSO). The Network Manager reports to the Associate Administrator of Payor Strategy and Network Development, but also collaborates closely with internal stakeholders across legal, finance, operations, health plan leadership, and the VBSO to help ensure a high-performing, strategically aligned provider network. Key responsibilities include analyzing network composition and access, evaluating provider performance data, and identifying opportunities for network growth, operational improvement, and alignment with value-based care initiatives. The Network Manager serves as a key point of contact for network-related operational matters, working directly with internal health plan and health system partners to promote efficiency and effective collaboration. This role also contributes to broader health plan strategy initiatives, including support for health plan analytics, contract review, provider onboarding, and strategic expansion efforts. Additional duties may include maintaining accurate network documentation and assisting with data tracking related to contracts’ operational outcomes. Strong analytical skills, knowledge of managed care operations and contracting, experience with value-based care models, and building strong relationships with both internal and external partners are essential. The ideal candidate is highly organized, able to manage multiple priorities independently, and comfortable working across teams to support USC’s network and payor strategy goals.Essential Duties:Analyze and identify health plan network gaps to support network development and contracting efforts.Assist with provider contracting strategies and onboarding to address identified network deficiencies.Manage and maintain relationships with health plan network providers in collaboration with internal teams.Support the integration of network providers with Keck Medicine’s Value Based Services Organization (VBSO).Collaborate with legal, finance, operations, and other stakeholders to ensure network operations are aligned with organizational goals.Review provider and health plan performance metrics to identify trends, risks, and opportunities for improvement.Maintain accurate and up-to-date network documentation and provider data.Support special projects and payor strategy initiatives, including network expansion and performance improvement efforts.Assist in resolving network-related operational issues and provider escalations.Perform other duties as assigned in support of the Payor Strategy and Network Development teamRequired Qualifications:Req Bachelor’s Degree Business Administrative or related fieldReq 4 years Experience in Managed Care/Network Development experience in Payor/Medical Group/Hospital environments.Req Strong understanding of health plan network development and provider contracting.Req Familiarity with managed care principles, value-based care models, and network adequacy standards.Req Knowledge of California healthcare market.Req Excellent interpersonal skills with the ability to build and maintain strong provider and payor relationships.Req Strong analytical and problem-solving skills; able to interpret and act on provider and payor performance data.Req Proficient in tracking and maintaining network documentation, provider rosters, and contract performance metrics.Req Strong project management skills to manage multiple projects and priorities independently.Req Highly organized with strong attention to detail and follow-through.Req Effective verbal and written communication skills for collaboration with internal teams and external partners.Req Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.Preferred Qualifications:Pref Master’s degree Business Administrative or MPH related fieldPref Knowledge of California regulatory landscape, including Medicare, Medi-Cal, and Commercial requirementsPref Experience working with Academic Medical Centers and complex health systems.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $95,680.00 – $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the supervision and guidance of the department leader, the Business Intelligence Developer II is dedicated to advancing data-driven decision-making through the development and optimization of business intelligence solutions. With a solid foundation in BI tools and methodologies, the individual brings experience in designing, testing, and deploying dashboards and reports that align with operational and strategic objectives. This role will bring experience collaborating with business sponsors to gather requirements, define key performance indicators (KPIs), and ensure analytics solutions align with strategic objectives. Additionally, this role will possess strong communication skills to translate complex technical insights into clear, actionable business value. Demonstrates expertise in translating user requirements into technical specifications, conducting needs-gap analyses, and ensuring data integrity and system security. Proficiency in technologies such as PowerBI, Tableau, Cerner Command Language (CCL), and RDBMS enables the candidate to extract, transform, and analyze complex datasets effectively. Business Intelligence Developer II will support cross-functional workflows by resolving issues across integrated platforms and maintaining alignment with institutional goals. With a commitment to continuous improvement and technical excellence, the individual contributes meaningfully to the mission and vision of Keck Medicine of USC through impactful business intelligence initiatives.Essential Duties:Develop, test, and implement business intelligence (BI) solutions to support various departments within Keck Medicine of USC.Serve as a subject matter expert in dashboard design and development.Strong communication skills to collaborate with stakeholders to assess user needs and translate them into technical specifications that lead to into clear, actionable business value/(KPIs)Conduct needs-gap analyses to identify opportunities for system and process improvements.Ensure data integrity, accuracy, and consistency across BI platforms and reports.Extract, transform, and analyze data from multiple sources to generate actionable insights.Other duties as assigned.Required Qualifications:Req Bachelor’s DegreeIf no bachelor’s degree, must have additional 4 years of experience in related field.Req 3 years Relevant experience including dashboards / BI reporting design, documentation, maintenance, implementation, upgrades and troubleshootingReq 2 years Experience using BI Tools such as Tableau, PowerBI, Qlik, Oracle AnalyticsReq Experience with structured query language (MS SQL Server, Oracle)Req Working knowledge of databases, spreadsheets, word processing and statistical software programs.Req Strong analytical thinking and problem solving skills.Preferred Qualifications:Pref Experience working in health care related industryRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.The hourly rate range for this position is $46.00 – $76.07. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Director, Ambulatory Care Management and Operations, is responsible for the leadership, operational oversight, and overall performance of the Value Based Services Organization’s care management team and clinical programs across a matrix organziation. This role ensures full compliance with all regulatory and program requirements while advancing initiatives that improve patient outcomes, optimize resource utilization, enhance care coordination, and support organizational growth. The Director provides leadership and direction to ensure safe, efficient, therapeutic, and ethical care management practices, fostering a collaborative environment among clinical, operational, and administrative teams. The Director has full supervisory responsibility for Ambulatory Care Management Managers and other designated staff, including recruitment, hiring, termination, performance management, mentoring, and professional development. This role collaborates with senior leaders in the development of departmental goals and strategic initiatives and oversees the implementation and continuous improvement of ambulatory care management programs. The Director ensures that care management models are supported by robust clinical content, evidence-based guidelines, and standardized processes, including assessments, care planning, patient education, and outcome measurement. Leveraging advanced clinical expertise and strong operational leadership, the Director integrates case management, utilization management, quality management, discharge planning, and post-acute coordination into a cohesive, patient-centered strategy. The role ensures medical services, across inpatient, outpatient, and post-acute settings, are delivered at the most appropriate level of care based on patient needs, while reducing care gaps, eliminating unnecessary duplication of services, and controlling costs without compromising quality. In collaboration with physicians, care managers, interdisciplinary teams, and USC Employee Health Plan partners, the Director ensures timely and effective care transitions, drives measurable improvement in key performance metrics, and supports value-based care initiatives (ACO, HMO, Employee Health Plan, Etc.). This role also serves as a subject matter expert and consultant to leadership and clinical teams, ensuring ambulatory care management strategies are aligned with organizational priorities, regulatory standards, and emerging best practices.Essential Duties:Responsible for overall program development and implementation: -Serves as a senior leader resource in collaborating with executives to establish program objectives and develop enterprise-level ambulatory care management strategies and solutions. -Contributes to the development of business requirements for each ambulatory care management program, ensuring alignment with organizational goals and compliance with regulatory standards. -Defines, documents, and refines key processes necessary to support sustainable, high-performing programs. -Oversees the development of clinical content, including but not limited to assessments, evidence-based clinical guidelines, and patient/family education materials. -Directs the creation and delivery of orientation, training, and ongoing competency programs for departmental staff. Establishes and monitors program process measures and outcome metrics, ensuring regular evaluation of program impact and effectiveness.Managing the program’s services, outcomes, and resources/staff: -Provides leadership and oversight of program operations and staff performance, including recruiting, hiring, mentoring, and supporting professional development for all program positions. -Ensures that medical services across inpatient, outpatient, and post-acute settings are delivered at the most effective and appropriate level of care based on the patient’s medical needs. -Builds and sustains high-performing teams that can meet both current and future program goals and objectives. -Oversees workload distribution, productivity, and effectiveness of staff, ensuring operational and clinical goals are met. -Leads collaboration with interdisciplinary teams (IDT), facilitating forums, and supporting care managers in providing coordinated services that promote cost-effective, high-quality outcomes. -Serves as a clinical and operational consultant to ambulatory care managers, providing second-level expertise and problem-solving support for complex patient care decisions. -Oversees and ensures comprehensive documentation for patients in this program, including but not limited to network and out-of-network hospitalizations, SNF stays, observation status, discharges, CCM census, new assessments, and interventions. -Ensures departmental compliance with all applicable regulatory and accreditation standards, including health plans, NCQA, Joint Commission, federal and state requirements, and internal Health System policies.Responsible for clinical leadership in ambulatory care management with patient and physician engagement: -Leads and participates in care management activities to ensure that newly implemented processes, programs, and workflows are effective and sustainable. -Analyzes and evaluates care delivery processes to identify and address gaps, reduce unnecessary duplication, and maintain cost-effective, high-quality care. -Applies advanced clinical knowledge and experience in assessment, planning, implementation, and evaluation to the oversight of care management activities. -Maintains expertise in applying current clinical guideline-based criteria, including but not limited to CMS, InterQual, MCG, and health plan standards.Employee Management: -Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment in outpatient and nursing services -Plan, organize and supervise all clinical and support staff(s) to ensure high quality, cost effective patient care -Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and organizational outpatient guidelines -Ensure that continuing education programs are offered to keep staff up to date on nursing practices, universal precautions, worker/patient safety etc. -Responsible for all employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals from the Executive Administrator and HR Administrator; includes all bonuses, performance reviews, employee performance management, compensation reviews, etc. -Ensure that the performance evaluation program meets organizational guidelines. -Lead regular staff meetings with Clinic Administrators or other program facilitators as necessaryPerforms all duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing BSNReq 5-10 years Five plus years of clinical experience with three plus years of experience in ambulatory case management in a leadership role.Req Demonstrated leadership ability, team management and interpersonal skills. Ability to effectively communicate with personnel from diverse backgrounds.Req Ability to manage multiple projects with effective prioritization.Req Strong written and verbal communication and interpersonal skills.Req Excellent analytical, critical and abstract reasoning skills, plus excellent organization skills.Req Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPointReq Knowledge of CM standards, UM standards, clinical standards of care, NCQA requirements, CMS guidelines, Milliman guidelines, InterQual guidelines, and Medicaid/Medicare contracts and benefit systems is preferred.Preferred Qualifications:Pref Master’s degree Nursing MSNPref 3 years Three plus years experience in an HMO/IPA/Managed care setting is preferred.Pref Certified Case Manager – CCM (CMSA)Pref Certified Utilization Review ProfessionalRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing) Valid California Registered Nurse license.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Acute inpatient hospital experience as RN.Pref Surgical Units: ICU and Telemetry experience.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications: Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association *Required for Departments: Intensive Care, Step-down, Telemetry. RNs without prior telemetry or critical care experience will be required to obtain ACLS within 180 days or by the end of orientation, whichever is sooner.Pref Specialty Certification Specialty certification preferredThe hourly rate range for this position is $44.00 – $95.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.