Research Administrator Jobs

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication as directed by physician. Schedules diagnostic tests ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules and receives patients.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flowPerforms basic administrative duties.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs.Implants an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organize pharmacy refill request for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Triages patients in person and over the telephone.Records patient information in chart//EHR according to Joint Commission standards.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputPreferred Qualifications:Pref 2 years Experience in an acute care or ambulatory care setting.Pref LVN – Intravenous Therapy Certification (CA DCA)Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $29.00 – $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The USC Keck School of Medicine – Alzheimer Therapeutic Research Institute (ATRI), located in San Diego, California is an academic institute comprised of an expert panel of scientific collaborators committed to advancing the development of new treatments for Alzheimer’s Disease (AD) through innovative clinical trials.Incumbent will provide oversight to the progress of clinical trials at study sites, and ensure that they are conducted, recorded, and reported in accordance with the protocol, Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), and the applicable regulatory requirement(s).  Duties will include but are not limited to:Conduct onsite and remote monitoring for assigned clinical sites and co-monitor visits. Review Investigator Site Files, study data, perform IP reconciliation, review Informed Consent Forms, and other monitoring visit activities.Confirm sites are following GCP, regulatory requirements, study protocol, and ATRI policies. Work with sites to document deviations from standard procedures.Review study data, issue and resolves queries. Review inclusion and exclusion criteria for study participants. Conduct monitor review of eCRFs. Ensure participant safety and protocol compliance.Act as main point of contact for assigned clinical sites.Thorough understanding of study protocol and manuals.Work closely with Lead Clinical Monitor/Lead CRA to escalate site compliance issues.Participate in monitoring activities to achieve study milestones.Utilize internal and study specific software and tools.Assist in training new monitors on study specific or onsite procedures as needed.Participate in sponsor, internal, and regulatory audits as needed.Participate in eTMF filing efforts as needed.Experience in AD research is preferred.Up to 50% travel may be required.Location:  San Diego, CAThe hourly rate range for this position is $42.02 – $57.51. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education

Minimum Experience: 2 years

Minimum Field of Expertise: Monitoring of clinical trials and medical terminology. Knowledge of the drug development process.Thorough knowledge of ICH guidelines and Good Clinical Practices (GCP). Understanding of FDA regulations pertaining to Good Clinical Practices.Thorough knowledge of local and/or country’s regulation pertaining to clinical trials and monitoring.

The orderly is a hospital attendant whose job consists of assisting medical and nursing staff with various nursing and medical interventions. The orderly assists with surgery setups and must have knowledge of medical terminology. The orderly assists staff with operating room turnover, transfers patients following proper procedures for lifting and moving patients, restocks warmers, assists with patient care as needed and other duties as assigned, based on the needs of the Operating Room. Minimum Education:High School Graduate or equivalentRequired License/Certification:Current BLS certification via AHAAs part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. The hourly rate range for this position is $22.06 to $29.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

As an integral member of the patient care team, the Registered Nurse supports the Chief Nursing Officer in leading the patient care team in providing for the safety, recovery and comfort of patients by implementing the nursing process (assessment, nursing diagnosis, developing the plan of care and the education plan; implementation of interventions, evaluation of interventions and revision of plan as needed); and provides education and advocacy.  Practices in compliance with regulatory requirements including CMS Conditions of Participation, Title 22, CDPH regulations, DNV-GL/NIAHO standards, etc.The Registered Nurse supports department manager and director in quality improvement and growth of unit services; leadership in collaboration with co-workers and other departments; management of efficient services with meaningful and valuable outcomes.Decision-making authority:Patient care within the scope of practicePatient acuity based on patient classification decision-making methodRNs are expected to practice to the full extent of his/her legal scope of practice based on education, training and competency.  RNs are expected to make judgments and decisions about patient care and to act on the assessments performed.RNs are accountable for providing a healing environment for recovery and safe passage of patients through their episode of care in the hospital; for prevention of harm; for educating the patient about their condition and implementation of self-care actions; of educating about abnormal findings and when and how to report to their care-giver; for providing comfort and compassionate careExecutive FunctionsPlanning:Assists charge nurse with planning delivery of patient care for the shift;Contributes to overall unit planning and improvementDirecting:Precepting and competency validating new hires and to new proceduresTeaching nursing studentsDelegating:As indicated to other RNs, LVNs, CNAsCoordinating:Assigned teamCommunicatingExpectations to assigned staff (interventions; report back; etc.)Improvement opportunities; information through chain of command; unusual events;Other duties as assigned.Minimum Education:   Graduation from Registered Nurse ProgramBSN desired (if not upon hire, will obtain within 5 years preferred)Minimum Experience/Knowledge:       1 year clinical experience in an acute care setting preferred.If applicable – experience in treating ortho and stroke patient population preferred.For Cardiac Cath Lab Nurses:•              1 year Nursing experience in an acute care setting such as the ICU, stepdown, or ER preferred.•              1 year+ IR, EP, or Cardiac Cath Lab experience preferred.For 6th Floor Med/Surg Employees:•              Two years’ experience with Orthopedic and Medical-Surgical nursing preferred.•              Certification in Medical-Surgical, Orthopedic or other specialty preferred.Required License/Certification:            California Registered Nurse LicenseCertification in clinical specialty or management desired•              Surgery: BLS, ACLS•              PACU/SDS/ GI Lab: BLS, ACLS, PALS•              Cath Lab: BLS, ACLS•              ED: BLS, ACLS, PALS, AB508 (within 30 days of hire), NIHSS (within 30 days of hire), NRP (within 6 months of hire), ENPC (within 12 months of hire),•              Geropsych: BLS, AB508 (within 30 days of hire)•              ICU/ 5S, 4th Telemetry, 6th Med Surg and Float Pool: BLS, ACLS, NIHSS (within 30 days of hire)BLS, ACLS, PALS, and NRP must be AHA certified.All certifications must be active effective date of hire/transfer unless otherwise indicated.As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.The hourly rate range for this position is $46 to $75. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

As an integral member of the patient care team, the Registered Nurse supports the Chief Nursing Officer in leading the patient care team in providing for the safety, recovery and comfort of patients by implementing the nursing process (assessment, nursing diagnosis, developing the plan of care and the education plan; implementation of interventions, evaluation of interventions and revision of plan as needed); and provides education and advocacy.  Practices in compliance with regulatory requirements including CMS Conditions of Participation, Title 22, CDPH regulations, DNV-GL/NIAHO standards, etc.The Registered Nurse supports department manager and director in quality improvement and growth of unit services; leadership in collaboration with co-workers and other departments; management of efficient services with meaningful and valuable outcomes.Decision-making authority:Patient care within the scope of practicePatient acuity based on patient classification decision-making methodRNs are expected to practice to the full extent of his/her legal scope of practice based on education, training and competency.  RNs are expected to make judgments and decisions about patient care and to act on the assessments performed.RNs are accountable for providing a healing environment for recovery and safe passage of patients through their episode of care in the hospital; for prevention of harm; for educating the patient about their condition and implementation of self-care actions; of educating about abnormal findings and when and how to report to their care-giver; for providing comfort and compassionate careExecutive FunctionsPlanning:Assists charge nurse with planning delivery of patient care for the shift;Contributes to overall unit planning and improvementDirecting:Precepting and competency validating new hires and to new proceduresTeaching nursing studentsDelegating:As indicated to other RNs, LVNs, CNAsCoordinating:Assigned teamCommunicatingExpectations to assigned staff (interventions; report back; etc.)Improvement opportunities; information through chain of command; unusual events;Other duties as assigned.Minimum Education:   Graduation from Registered Nurse ProgramBSN desired (if not upon hire, will obtain within 5 years preferred)Minimum Experience/Knowledge:       1 year clinical experience in an acute care setting preferred.If applicable – experience in treating ortho and stroke patient population preferred.For Cardiac Cath Lab Nurses:•              1 year Nursing experience in an acute care setting such as the ICU, stepdown, or ER preferred.•              1 year+ IR, EP, or Cardiac Cath Lab experience preferred.For 6th Floor Med/Surg Employees:•              Two years’ experience with Orthopedic and Medical-Surgical nursing preferred.•              Certification in Medical-Surgical, Orthopedic or other specialty preferred.Required License/Certification:            California Registered Nurse LicenseCertification in clinical specialty or management desired•              Surgery: BLS, ACLS•              PACU/SDS/ GI Lab: BLS, ACLS, PALS•              Cath Lab: BLS, ACLS•              ED: BLS, ACLS, PALS, AB508 (within 30 days of hire), NIHSS (within 30 days of hire), NRP (within 6 months of hire), ENPC (within 12 months of hire),•              Geropsych: BLS, AB508 (within 30 days of hire)•              ICU/ 5S, 4th Telemetry, 6th Med Surg and Float Pool: BLS, ACLS, NIHSS (within 30 days of hire)BLS, ACLS, PALS, and NRP must be AHA certified.All certifications must be active effective date of hire/transfer unless otherwise indicated.As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.The hourly rate range for this position is $46 to $75. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Join the Trojan Family: Computer Service EngineeringTitle: Computer Service Engineer IIIAbout the DepartmentWho we are: The University of California (USC) is a leading private research university located in Los Angeles – a global center for arts, technology, and international business. As the city’s largest private employer, we offer the opportunity to work in a dynamic environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Community – the faculty, staff, students, and alumni who make USC a great place to work.Role Overview: Installs and performs on-site repairs, upgrades and maintenance of large scale computer systems, workstations and peripherals. Works on all activities and under minimal supervision. Leads other engineers. During your time in this role at USC you will:Provide leadership, guidance and direction to lower level staff.Install, upgrade, repair and maintains large scale computer systems including operating system setup, configuration and troubleshooting. Integrate and test central processors and various peripheral devices. Calibrate equipment. Respond to emergencies and disasters to provide emergency management subject matter expertise including coordination of command posts or the Emergency Operations Center. Support the Business Continuity Specialist with the activation and facilitation of continuity plans. Coordinate the development of partnerships between law enforcement and university public safety personnel to enhance awareness of crime prevention techniques through the education of faculty, staff, students and the public.Lead other engineers, student and casual workers. Schedule and assign work and monitors performance. Provide written performance evaluations. In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.Provide technical assistance and training to other engineers. Contribute to the development of technical training materials.Design special devices and interfaces in consultation with staff engineers and programmers. Assemble, integrate and test or check out special devices and interfaces.Monitor the performance of supported hardware and provides recommendations for improvement or change. Coordinate implementation of changes.Stay informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars.In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.How to ApplyApplication: Showcase your readiness to join the Trojan family by submitting a detailed application.Current USC Employees: Please apply through the dedicated channel in Workday.BenefitsUSC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:Tuition assistance for you and your familyComprehensive health, dental and vision insurance options403b retirement account with matching 5% contribution by USC50% subsidy off Metro, LADOT, and Metrolink passesExplore more on the USC Employee GatewayMinimum RequirementsEducation: Specialized/technical training, combined experience/education as substitute for minimum education.Experience: At least 5 years of directly related experience servicing computer systems and peripherals; diagnostic software.Preferred Qualifications and SkillsWe welcome candidates who demonstrate:Bachelor’s degree6+ years of experienceIn-depth knowledge of computer systems, peripherals and diagnostic tools/software.Hourly Range:The hourly base salary for this position is between $46.97-$52 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Requirements

Education: Specialized/technical training, combined experience/education as substitute for minimum education.
Experience: At least 5 years of directly related experience servicing computer systems and peripherals; diagnostic software.
Preferred Qualifications and Skills

We welcome candidates who demonstrate:

Bachelor’s degree
6+ years of experience
In-depth knowledge of computer systems, peripherals and diagnostic tools/software.

Under the supervision of the Laboratory Safety Program Manager, the Research Safety Specialist II will assist with the implementation of the University Research Safety program and will perform comprehensive laboratory, biological, and radiation safety inspections to ensure compliance with USC Policy and Federal, State, and local regulations, and provide training and technical and safety-related assistance to the research community.  Job Accountabilities: Leads the development and review of comprehensive safety documentation on research hazards (biological, chemical, radiological), addressing incompatibilities, health impacts, and safe practices. Develops and delivers specialized safety training programs for research personnel and leads the creation of training resources tailored to specific research environments and safety challenges. Provides expertise and consultative support to Principle Investigators (PIs) and researchers in developing standard operating procedures (SOPs) related to lab operations, exposure controls, calibration standards, laser safety, contamination prevention, emergency response, and safe close-out practices. Collaborates closely with research labs to proactively assess safety needs, identify compliance gaps, and lead the implementation of advanced safety programs that address complex operational requirements. Collaborates with the Laboratory Safety Program Manager to assist in the management and maintenance of the inspection program(s). Leads and conducts thorough research safety inspections and audits, including bio, lab, and radiation inspections (annual/biannual), high-hazard lab inspections (biannual), controlled substance inspections (annual), and targeted inspections of labs requiring focused oversight. Documents findings and oversees corrective action plans to address any identified compliance issues. Directs the development and strategic implementation of safety programs to ensure alignment with university and regulatory standards. Establishes, documents, and communicates safety protocols, guidelines, and procedures, with authority to manage and oversee technically complex safety programs independently. This may include supervision of student worker(s). Provides advanced technical guidance and expert recommendations to PIs, lab personnel, and students to ensure rigorous safety and regulatory compliance across diverse research settings. Leads the creation and management of educational resources, including fact sheets, web content, and publications on complex safety and regulatory topics to support University-wide safety knowledge and awareness. Leads investigation and documentation of research safety incidents and formulates actionable recommendations and preventative measures in response to incident findings. Provides emergency on-call coverage and response as required (nominally two weeks per year as primary and two weeks per year as secondary responder). Performs additional duties and special projects as assigned to support departmental and institutional safety goals. Required: Minimum Education: Bachelors of Science degree in biology, chemistry, virology, industrial hygiene, environmental science, or a related area; or equivalent combination of education, experience and/or training. Minimum Experience: 3 years Combined education/experiences may substitute for minimum experience. Minimum Requirements: Strong interpersonal skills with the ability to deal effectively with people in a wide variety of job classifications. Ability to communicate technical information to non-technical personnel. Ability to maintain data and records. Proven ability to work independently and manage own schedule, as well as being able to act as part of a team, where appropriate, for completing tasks. Strong analytical and organizational skills to organize, prioritize and manage the successful completion of projects within time constraints. Thorough written and verbal communication skills, including skill to write clear and concise technical reports. Prior experience of leading a project (or a significant subunit of a larger project) from conception to successful implementation, and/or experience of playing a significant role in the management of a program. Preferred: Preferred Education: Master’s degree in biology, chemistry, virology, industrial hygiene, environmental science, or a related area; or equivalent combination of education, experience and/or training.  Preferred Experience: Thorough knowledge and skill in applying and interpreting applicable local, state, and federal regulations and related standards and guidelines. Ability to evaluate the workplace situations for safe handling, storage, use, or disposal of biohazardous and other hazardous materials. Ability to develop a strong rapport with academic personnel to thoroughly evaluate research projects and develop creative solutions to unique and often complex problems. Experience in designing, developing, and presenting training programs to individuals and groups. Strong skill to appropriately use technology and relevant scientific equipment as required, including use of a variety of computer programs and applications. Knowledge of Center for Disease Control and Prevention (CDC) and National Institutes of Health (NIH) guidelines for biosafety as they apply to infectious agents, recombinant DNA, and Bloodborne pathogens. Salary Range: The annual base salary range for this position is $76,177 – $90,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 3 years, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Science education/Directly related experience

Join the Trojan Family: USC Department of Public Safety (DPS)Title:  Executive Protection Agent  About the DepartmentTeam: DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees.What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.Learn more: Visit our DPS Website to explore our mission in depth.Job Summary: The Executive Protection Agent will provide for the welfare, physical protection, and security of a unarmed executive protection assignments.**Please note this is a resource position and will not exceed 1000 hours in a 12 month period.Responsibilities Include:Provide close protection and other security-related functions for the Office of Executive Protection during campus assignments:Perform protective advance planning and threat vulnerability assessments.May transport the client and/or family members to events and appointments, using evasive and/or defensive driving tactics, as needed.Effectively manage the protected requests and to ensure all safety and security precautions.Respond to emergencies and perform first aid, as needed.Deescalate tense situations or individuals that arise.Communicate vulnerabilities or safety concerns in a timely manner.Complete suspicious activity reports, incident reports. shift logs, pattern of life reports, medical treatment reports, and other administrative requirements.Ensure vehicle is in clean and safe operating conditions at all times.Assist with protection schedules and team assignments.Operate and maintain protective, operations, and communications equipment.Promptly identify and escalate deficiencies/failures.All other duties, as assigned.Additional Information: (Working conditions specific to this specific position)With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:Must undergo and meet USC’s standards for background and reference checks, drug testing, and behavioral selection survey.Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.Rapid and effective decision-making during unusual or emergency situations.Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.Exposure to sensitive and confidential information.Regular computer usage.Ability to handle multiple tasks concurrently.Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.Close and distance vision and ability to adjust focus.Frequent sitting, standing and/or walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.On occasion, may be required to perform stressful and physical activity.Minimum Requirements:Must have a High School Diploma or GED.Must have valid California BSIS guard card.Must be willing to participate in the pre-employment screening process including drug testing and background investigation.Must be at least 21 years of age.Must have a reliable means of communication (i.e., email, cell phone).Must have a reliable means of transportation (public or private).Must have the legal right to work in the United States. e the ability to speak, read, and write English.The hourly range for this position is $65-$70 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Requirements:

Must have a High School Diploma or GED.
Must have valid California BSIS guard card.
Must be willing to participate in the pre-employment screening process including drug testing and background investigation.
Must be at least 21 years of age.
Must have a reliable means of communication (i.e., email, cell phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States. e the ability to speak, read, and write English.

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.We are seeking a Campus Welcome Services Lead (12 Month Fixed-Term) to join our rapidly growing team.The Opportunity:Our Campus Welcome Services Lead coordinates and monitors guest-service booth operations to ensure best quality practices are met daily. Performs and supervises guest-service work in a fast-paced environment, ensuring guest needs are met in accordance with industry best practices. Develops and maintains open, positive, effective, and constant communication with university guests. Partners with management to accomplish team goals and communicate area needs with appropriate stakeholders.The Accountabilities:Trains, supervises, coaches, and counsels guest service employees. Leads employees to comply with university and department policies and procedures. Provides consistent employee feedback, maintaining professional composure and confidentiality as appropriate. Resolves employee issues, escalating to senior leadership as necessary.Ensures department adherence to all applicable safety and loss-prevention procedures and best practices. Upholds image standards through regular checks and employee briefings. Disciplines department employees as necessary or appropriate.Follows up on work orders and resolves any complications efficiently and on time. Efficiently transitions shift handover to incoming lead by thoroughly communicating employee incidents and other area updates. Assists management with providing feedback on scheduling for operations.Successfully completes all required administrative functions in a timely manner. Assists employees with credit card and reservation handling duties and inventory reconciliation. Conducts regular supply inventory audits and oversees items needed for move-in/out (e.g., labels, envelopes, signage). Maintains and orders supplies for booths, field office, and other areas as needed.Demonstrates university’s unifying values to achieve personal goals while benefiting employees and the university. Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics. Understands and promotes a safe work environment by adhering to all applicable policies, procedures, and guidelines.Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.The Qualifiers:Minimum Education: High school or equivalent. Combined experience/education as substitute for minimum education.Minimum Experience: 3 years.2 years in customer service, administration, or relevant fields.1 year in a management role.Minimum Expertise:Proven knowledge of parking operating procedures, layouts, configurations, and inventories.Proven interpersonal, analytical, and oral and written communication skills.Demonstrated experience interacting with communities of diverse cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion.Ability to help foster environments of trust, collaboration, transparency, and accountability.Proven organization and project management skills, able to successfully multitask and shift priorities.Experience resolving conflicts, problem-solving, and encouraging partnerships.Ability to understand and apply policies and procedures.Excellent written and oral communication skills.Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.What We Prefer:Preferred Education: Bachelor’s degree.Preferred Experience: 5 years in customer service, handling financial transactions in a high-volume environment.2 years in a leadership role, advising and counseling subordinate staff.Field of Expertise: Experience with special events.Experience in a university environment.Fluency in one or more language in addition to English (e.g., Spanish, Korean).Other Job Factors:May be required to work weekends, evenings, and/or holidays.Must possess the ability to walk to and from work site while carrying departmental supplies and materials.Must be able to stand at-will, with the possibility of some work being performed outside the work site during inclement weather.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: High school or equivalent. Combined experience/education as substitute for minimum education.
Minimum Experience: 3 years. 2 years in customer service, administration, or relevant fields. 1 year in a management role.
Minimum Expertise: Proven knowledge of parking operating procedures, layouts, configurations, and inventories. Proven interpersonal, analytical, and oral and written communication skills. Demonstrated experience interacting with communities of diverse cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion. Ability to help foster environments of trust, collaboration, transparency, and accountability. Proven organization and project management skills, able to successfully multitask and shift priorities. Experience resolving conflicts, problem-solving, and encouraging partnerships. Ability to understand and apply policies and procedures. Excellent written and oral communication skills. Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

Join the Trojan Family: USC Department of Public Safety (DPS) Title: Public Safety Dispatcher Assistant Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service. About the Department Team: DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees.What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.Learn more: Visit our DPS Website to explore our mission in depth. Role Overview: In this important role, you will support the general safety of the university community by performing assigned duties. The Public Safety Dispatcher Assistant is responsible for answering routine non-emergency calls. This is an unarmed position working under direct supervision of a Dispatch Unit Manager or a Dispatch Unit Supervisor. Your duties will include but are not limited to: Answer inbound non-emergency phone calls made by persons on campus and surrounding areas, in a timely manner. Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed. Prepares and submits reports as required. Listen carefully and take appropriate actions. Collaborate with team members to resolve caller issues. Follow communication “scripts” when handling different topics. Multi-task, set priorities, and manage time effectively. Maintain service-oriented demeanor with co-workers, university community, the public and representatives of other agencies. Performs other duties as assigned or requested. Please note: This is part-time role, up to 20 hours a week. Will not exceed for 1,000 hours with a 12-month period.  How to Apply Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions. Current USC Employees: Please apply through the dedicated channel in Workday. Minimum Requirements Education: High school diploma or equivalent Experience: 6-12 months Valid driver’s license for 2 years Preferred Requirements •    Related Undergraduate Study and previous switchboard or radio communications experience preferred. •    Working knowledge of two-way radio communications procedures. •    General knowledge of campus and surrounding area geography. •    Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment. •    Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases. •    Excellent verbal and written communication skills. Hourly Range:The hourly rate for this position is $21.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. Minimum Requirements 

Education: High school diploma or equivalent 

Experience: 6-12 months 

Valid driver’s license for 2 years