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The Associate Administrator of Clinical Throughput Operations provides strategic direction, leadership, planning, and organizational management for the outside hospital transfers, Transfer Center operations, and Care Coordination operations (including Case Management, Social Work, Utilization Review) for Keck Medical Center (Keck & Norris Hospitals). The Associate Administrator will ensure continuous improvement, quality improvement, and regulatory compliance of operational departments through active daily management, leadership development, and collaboration with clinical, physician, and administrative leaders. The AA develops and implements strategies to deliver new/best models of services, in order to align with organizational priorities, with respect to transfers, inpatient throughput, and safe and timely discharge of patients. This role requires an exceptional leader with strong clinical and operational experience, strategic and operational improvement (e.g. lean) leadership experience, and a role model for collaborative leadership.Essential Duties:Drives the development of a clinical operations strategy for critical departments: Transfer Center and Care Coordination.Develops appropriate strategies with the use and understanding of staffing models to ensure continuation of better practices.Successfully leads broad-scale collaborative efforts to drive strategies forward.Provides senior level oversight of departments’ organizational strategies, driving strategic thinking and direction; and establishing functional objectives in line with organization goals.Collaborates with technology partners to accelerate improvement efforts, and provide best in class / next generation servicesAssures effective execution of initiatives and business strategies through the alignment of clinical, physician and administrative stakeholders.Facilitates people and process improvements in increasingly complex and multi-departmental processes of patient access and throughput.Ensures regulatory compliance of departmental policies, procedures, and standard work.Develops a climate which builds leader commitment and reinforces quality, performance, and service.Develops clinical leaders (directors) to drive sustainable and measurable change and impact in operational department. Builds a culture of performance improvement, service excellence, and employee engagement.Develop relationships across medical, clinical and operational leadership to ensure problem-solving, development of new services and identification of market needs. Collaborate internally (marketing department, service lines) and externally to increase number of patient referrals and growth opportunities.Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree NursingReq 5 years Experience in the health care industry and/or integrated delivery systems with a background in management of operations, performance improvement, or consulting.Req Demonstrated leadership capabilities, including but not limited to: Excellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders and audiences.Req Developing dynamic, constructive working relationships and partnerships with operational and physician partners. Leading collaboratively, with humility, curiosity and inclusivity.Req Developer of leaders – direct reports, and coach /mentor to colleaguesReq Demonstrated political savviness – Ability to operate in politically complex situations and remain effective; must have personal influence and credibility to be able to work from behind the scenes in the organizationReq Results oriented, leveraging data and analytics, process improvement, project management, change management skills.Preferred Qualifications:Pref Master’s degree Degree in a related fieldPref 10 years Progressive leadership roles over clinical operations, preferably in a complex or academic medical centerRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $191,360.00 – $315,744.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

ABOUT THE DEPARTMENTThe University of Southern California (USC) is advancing its cybersecurity posture with a renewed focus on resilience, cyber risk management, and threat-informed defense. As a world-class research institution, USC is building a culture of security that supports its academic and research mission in a rapidly evolving threat landscape.This role sits within a newly restructured cybersecurity organization that’s leading this transformation. You’ll join a team focused on scalable, proactive defense strategies, incident preparedness, and operational excellence—working alongside experts who are deeply committed to service, innovation, and impact.If you’re driven by purpose, thrive in complexity, and want to help shape the future of cybersecurity at a leading university, we invite you to bring your leadership to the table.POSITION SUMMARYAs the Manager, Cyber Governance, Training, and Performance you will be an integral leader of the cybersecurity department while also collaborating with stakeholders across the university ecosystem, and reporting to the Cyber Governance Director.  This is a full-time exempt position, eligible for all of USC’s fantastic Benefits + Perks.  This opportunity is remote. The Manager, Cyber Governance, Training, and Performance leads cybersecurity governance across the university, IT, and various departments, schools, and units (DSUs). Assists with developing the strategic direction of university cybersecurity efforts. Oversees training and awareness efforts for university community, including, but not limited to, students, faculty, and staff to protect themselves against cybersecurity threats. Establishes and maintains key performance indicators (KPIs) and metrics to measure the effectiveness of cybersecurity initiatives. Implements and maintains cybersecurity best practices, performs needs assessments, and evaluates effectiveness of cybersecurity efforts; develops and produces related reports and governance materials.The Manager, Cyber Governance, Training, and Performance will:Leads cybersecurity governance across the university, IT, and various departments, schools, and units (DSUs). Assists with developing the strategic direction of university cybersecurity efforts. Identifies strategic opportunities and challenges and supports the development of initiatives that enhance the university’s cybersecurity posture. Oversees training for the university community (e.g., students, faculty, staff) to protect themselves against cybersecurity threats, fostering a culture of security awareness. Leads the development and implementation of training programs and awareness campaigns aimed at educating the university community about cybersecurity, threats, and best practices (e.g., phishing, password management, secure internet usage). Develops and oversees implementation of training materials. Ensures that training programs are updated regularly to reflect the latest cybersecurity threats and trends. Collaborates with key ITS and external stakeholders to develop holistic standards and strategies for events, councils, and campus-wide initiatives. Facilitates collaboration across departments and ensures that cybersecurity considerations are integrated into all aspects of the university’s operations. Manages relationships with essential stakeholders within IT, academic, and operational areas. Serves as a representative on governance councils where applicable. Establishes and maintains KPIs and metrics to measure the effectiveness of cybersecurity initiatives and implement continuous improvement. Serves as the primary lead for carrying out measurements, evaluations, and assessments to measure effectiveness of cybersecurity efforts; develops and produces related reports and documentation.Oversees the development of evaluation frameworks for training activities, measuring impact and effectiveness to facilitate continuous improvements and ensure optimal impact. Performs needs assessments to determine the appropriate mix of training courses for different stakeholder groups, in consultation with project teams.Implements and maintains cybersecurity best practices across ITS, IT and DSUs. Ensures that cybersecurity policies, procedures, and standards are aligned with university strategic objectives and compliance requirements. Work with key ITS and external stakeholders to develop holistic standards and strategies for events, councils, and campus-wide initiatives. Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.MINIMUM QUALIFICATIONSGreat candidates for the position of Manager, Cyber Governance, Training, and Performance will meet the following qualifications:5 years of experience in governance, risk and compliance, team management and security frameworks.A bachelor’s degree in information science or computer science or computer engineering or in related field(s); or combined experience/education as substitute for minimum education.Demonstrated experience in policy development and cybersecurity training.Extensive knowledge of university standards and regulatory requirements.In-depth knowledge of industry standards, regulations, and new industry developments/trends.Demonstrated leadership, interpersonal, organizational, critical thinking and analytical skills.Advanced judgment, analytical, and decision-making skills.Ability to develop analytics from multiple streams of data, interpret trends, develop persuasive recommendations, and present information to varied audiences for the purpose of improving risk management strategies.Excellent written and oral communication skills, and an exemplary attention to detail.Ability to manage complex, high-performing teams, fostering an environment of trust, collaboration, transparency and accountability.Demonstrated knowledge of risk management principles and best practices.Proven ability to develop and deliver effective training programs for a broad range of IT and/or business professionals.Demonstrated instructional design experience and knowledge of adult learning principles.Experience developing web- and computer-based training courses using authoring tools and software (e.g., Adobe Captivate).Cyber certification (e.g., CISSP, CISM, and/or equivalent certifications).PREFERRED QUALIFICATIONSExceptional candidates for the position of Manager, Cyber Governance, Training, and Performance will also bring the following qualifications or more:5 years of experience in governance, risk and compliance, team management and security frameworks.An MBA or master’s degree in computer science.Ability to present ideas and solutions in non-technical, user-friendly terms and translate complex ethical, legal and compliance concepts.Demonstrated understanding of cyber threat landscape and interplay with business strategic efforts.Strong understanding of industry standards, regulations, and security frameworksDemonstrated experience with metrics, reporting, and stakeholder trainingIn addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.SALARY AND BENEFITSThe annual base salary range for this position is $159,914.79 to $189,911.02. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here.Join the USC cybersecurity team within an environment of innovation and excellence.Minimum Education: Bachelor’s degree In Computer Science Or Information System Management – Network Management Or Cyber Security Or in related field(s)

Minimum Certifications: Cyber certification (e.g., CISSP, CISM, and/or equivalent certifications)
Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 5 years in governance, risk and compliance, team management and security frameworks.
Addtional Experience Requirements Combined experience/education as substitute for minimum work experience
Minimum Skills: Demonstrated experience in policy development and cybersecurity training. Extensive knowledge of university standards and regulatory requirements. In-depth knowledge of industry standards, regulations, and new industry developments/trends. Demonstrated leadership, interpersonal, organizational, critical thinking and analytical skills. Advanced judgment, analytical, and decision-making skills. Ability to develop analytics from multiple streams of data, interpret trends, develop persuasive recommendations, and present information to varied audiences for the purpose of improving risk management strategies. Excellent written and oral communication skills, and an exemplary attention to detail. Ability to manage complex, high-performing teams, fostering an environment of trust, collaboration, transparency and accountability. Demonstrated knowledge of risk management principles and best practices. Proven ability to develop and deliver effective training programs for a broad range of IT and/or business professionals. Demonstrated instructional design experience and knowledge of adult learning principles. Experience developing web- and computer-based training courses using authoring tools and software (e.g., Adobe Captivate).
Preferred Education: MBA Or Master’s degree In Computer Science

Preferred Experience: 7 years in governance, risk and compliance, team management and security frameworks.
Preferred Skills: Ability to present ideas and solutions in non-technical, user-friendly terms and translate complex ethical, legal and compliance concepts. Demonstrated understanding of cyber threat landscape and interplay with business strategic efforts.

The Coordinator is a Registered Nurse with recognized leadership abilities and sound clinical skills who will actively assist the Director of Perioperative Services in coordinating the day-to-day activities of the unit. The Coordinator takes a leading role in activities such as nursing performance improvement, job performance evaluations, staffing, scheduling and working with the directors in the orientation and training of new employeesEssential Duties:Understands & implements JACHO and Title 22 regulationsCoordinates daily OR schedule in collaboration with Chief of Anesthesia & OR ManagerCoordinates patient flow between Pre-op/ Surgery/OR and PACUMakes daily staffing assignments based on unit based competenciesPromotes professional growth within department including in-services/ preparation & presentationInterviews new candidates for employmentTabulates daily/end of pay period Kronos/payrollEnsures timeliness of staff credentials/licenses/Annual Health Assessment.Utilizes Samie Model for problem –solving and Performance Improvement within department.Assists OR Manager with completion of evaluations in a timely manner.Assists OR Manager with staff counseling as needed.Assists in orienting new staff & preparing preceptor assignments.Ensures that Infection Control practices are followed.Promotes positive role in leadership skills with staff.Positive patient advocate and change agent.Ensures that PI nurse completes reports quarterly for Quality Assurance.Performs other related duties as assigned.Required Qualifications:Bachelor’s degree Nursing Degree in Nursing2 years Operating Room experience immediately prior to applicationOrganization/time management skills.Demonstrate excellent customer service behavior.Preferred Qualifications:Certified Perioperative Registered Nurse – CNOR (AORN)Required Licenses/Certifications: Registered Nurse – RN (CA DCA)Basic Life Support (BLS) Healthcare Provider from American Heart AssociationFire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs medical services and performs other related work as required for the well being of patients at a medical facility. Specializes in diagnosing and treating injuries and diseases using medical imaging (radiology) procedures (exams/tests) such as X-rays, computed tomography (CT), magnetic resonance imaging (MRI), nuclear medicine, positron emission tomography (PET) and ultrasound. Obtains patient history and performs a complete or focused physical examination and procedures, as needed.Essential Duties:Performs medical assessments of patients. Diagnoses and treats injuries and diseases using medical imaging (radiology) procedures (exams/tests) such as X-rays, computed tomography (CT), magnetic resonance imaging (MRI), nuclear medicine, positron emission tomography (PET) and ultrasound. Establishes and monitors a medically appropriate level of care for patients. Stresses health education and preventive medical care, where appropriate.Obtains complete or focused medical histories from patients. Performs appropriate physical examinations, as situation dictates. Maintains accurate and up-to-date medical records and prepares reports, as needed.Devises diagnostic treatment plans to address patients’ medical needs. Orders laboratory and radiologic tests. Interprets laboratory, radiologic, cardiographic, etc. tests. Prescribes and administers medications, vaccines, and other treatments, as needed.Interpret and report on the resulting images, recommending treatment and, only when appropriate, additional tests.Acts as an expert consultant to referring physician by providing assistance of proper exam and directing radiology technologists in properly performing quality exams.Identifies unstable or high level of care patients and makes arrangements for transfer to appropriate facilities. Refers patients for medical and/or other treatment, when appropriate.Ensures compliance with regulatory, legal, and departmental requirements. Ensures compliance with documentation requirements as specified by JCAHO and other accrediting agencies.Maintains professional affiliations, licenses, certifications, etc. Stays current on developments in the field of medicine.Attends and participates in patient care meetings, clinic meetings, and other events, as required.Performs other related duties as assigned or requested.Required Qualifications:Req MD Degree in Medicine. ORReq D.O. Degree in Medicine.Req 1 year Experience as M.D. or D.O.Req ER Diagnostic Radiology experienceReq Ability to provide diagnostic treatment and counseling services.Req Proficient in general radiology techniques, including X-ray, MRI, and ultrasoundReq Ability to analyze situations and take effective action.Req Excellent interpersonal skills in order to interact with supervisors, physicians, nurses, other staff, students, patients and their families, etc.Req Possess a high degree of confidentiality, discretion, and professionalism.Preferred Qualifications:Pref 2 years Experience as M.D. or D.O.Required Licenses/Certifications: Req Medical Doctor Current valid license/certification to practice medicine in the state of California.Req Specialty Certification Certification by The American Board of Radiology, in radiology and/or a subspecialty, such as nuclear medicine, therapeutic radiology, or interventional radiology.Req DEA CertificateReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $246,471.00 – $406,678.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Responsible for the strategic direction, operational oversight, and leadership for facilities management functions across Keck Medical Center of USC, ensuring the safety, reliability, and operational excellence of the physical environment while maintaining compliance with regulatory standards. This position serves as executive advisor for facility issues, provides leadership and direction to subordinate management and organizes the activities of the facilities management functions which are necessary for maintaining all physical structures, mechanical/electrical systems, central plants, and utilities in an operative and safe working condition. This position drives operational initiatives, develops and implements policies, develops and implement long-range facilities and infrastructure plans aligned with institutional priorities, and supports the organizations efforts in meeting or exceeding strategic financial and operational objectives. The Administrative Director will also serve as a strategic advisor to executive leadership on capital planning, campus development, and energy efficiency.Essential Duties:Monitor effectiveness of management practices and productivity indicators using data such as turnover rates, absenteeism, budget variance, patient, MD, and staff satisfaction surveys.Assure the ongoing development and implementation of policies and procedures that guide and support the provision of services.Conducts regular audits, inspections, and assessments to ensure a safe, functional, and compliant environment of care.Assess and communicate recommendations for utilization of space, space needs, equipment, personnel and other resources as needed to meet patient needs.Prepare and submit reports as necessary to any requiring department (primarily Administration and Human Resources) in an accurate and timely manner.Provides direction to management team to enable the effective and efficient completion of objectives. Gives timely guidance and feedback to direct report management to strengthen their specific knowledge/skill areas needed for progression. Holds direct reporting management team accountable for the development of staff to meet overall objectives in terms of quality, service and cost effectiveness.Reviews levels of service and significant trends that impact the effectiveness of delivering patient care, critical operational objectives, or other key components within the organization. Ensures that management teams are conducting root cause analyses, as appropriate. Proactively guides management to identify prevention/risk avoidance opportunities and implements continuous improvement plans.Direct new construction and renovation projects on campus to include: interpreting needs of hospital staff, design areas for functionality and optimal space use, development of budgets and justifications, supervision of contractors in the performance of their duties, and working directly with state and local authorities to assure compliance with applicable regulations. Oversees major repairs, renovations, and new construction. ___ all completed projects.Perform new equipment and service coordination by evaluating space, storage, installation and initiation of new services/equipment.Plan and assist with applications, including coordinating responses to questions, filing of Progress Reports, filing closure report, attendance at hearings as requested, assuring licensure application is accurate and up-to-date pertaining to plant operations.Oversee and manage all on-site inspections, assisting inspectors and surveyors in the performance of their duties; provide reports as required in follow-up to surveys, inspections and audits.Develops efficient organizational structures within scope of assignment. Provides leadership for management team to maintain a competent and engaged employee group and provides recognition/commendations to achieve desired outcomes. Drives initiatives to meet or exceed threshold goal for department turnover and/or system metrics on employee engagement indicators.Develops and implements strategic and operational/high-level projects and processes. Sets clear goals, priorities and objectives for the direct report management team. Oversees multiple departments’ operations and designated projects to ensure that goals or objectives are accomplished within the prescribed time frame, providing guidance to management team to ensure the best possible delivery of service and high customer/patient satisfaction.Drives collaboration across the organization to identify needs and develop scalable solutions. Prioritizes objectives and implements strategies to achieve organization initiatives as part of the executive leadership team. Delegates responsibilities to direct report management, providing guidance and direction, as appropriate.Ensure compliance with all local, state, federal law, TJC standards, applicable national organizations, and hospital policies. Ensure maintenance of appropriate records. Ensure continued compliance with same by department employees in an ongoing and orderly manner (clear audit trail).Develops, implements, administers, and modifies programs to maintain the physical plant, grounds, and equipment of the medical center through effective utilization of personnel and materials.Ensures departments’ annual operational and routine capital budgets align with organization’s strategic plan and consistent with executive leadership, System CFO and Corporate guidelines. Uses benchmark data to support performance, costs, and return on investment.Develops systems for control and efficient, effective use of all utilities.Establishes preventative maintenance schedules and prioritizes repair and maintenance work to minimize disruption of medical center operations.Maintains established administrative and regulatory requirements and records for DHS, TJC, CMS and OSHPD.Drives the maximization of efficiency and productivity. Leverages relationships with vendors and partners to obtain contracts that support cost-efficient operations and maintenance.Establishes procedures and controls for procurement of equipment, supplies and contract services.Ensures that building and life safety codes are followed to comply with safety, regulatory and legal requirements.Acts as a liaison to outside inspecting and regulatory agencies with regard to physical plant.Coordinates and integrates department services on intradepartmental, interdepartmental, and medical center wide levels.Policies and procedures are in place to support scope of practice.Establishes and maintains performance improvement and quality control activities which support the department and the hospital.Develops long-range goals and strategic plans. Deploys data and research to drive cross-business organization prioritization.Inspects building and grounds to ensure conformance with established standards and regulations.Effectively maintains all required records for department, demonstrates good organizational skills. Ensures all employees of the departmentUnderstand their personal role in the event of a fire or internal/external disaster. Ensures all department members demonstrate cleanliness of self and work area and practice infection control.Provides oversite of facilities management budgets, including operational expenses, maintenance, and long-range infrastructure improvement projects.Leads efforts to implement sustainability and energy efficiency programs, reducing the organization’s environmental footprint and operating cost.Performs other related duties as assigned or requested.Required Qualifications:Req Bachelor’s Degree Bachelor’s Degree in Engineering, Architecture, Facilities Management, Business Administration, or related field.Req 10 years Ten (10) years minimum management experience (3) of which have been spent at the management level in the facilities departmentReq Possesses the vision and the sensitivity to sustain a cultural transformation process consistent with the mission and values of Keck MedicineReq Strategic vision with the ability to executeReq Demonstrated leadership presence and maturityReq Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changesReq Demonstrated ability to lead others to common organizational goals and objectives and able to mentor and develop others in the organizations to foster positive employee engagementReq Ability to hold people accountable to achieve objectives and have crucial conversations when appropriate with key stakeholdersPreferred Qualifications:Pref MBA Master’s Degree in Business Management or related field.Pref Lean Six Sigma Experience in Lean Six Sigma or other performance improvement methodologies.Pref Healthcare Facilities Certifications (e.g. CHPM, PE, PMP, CFP, LEED AP)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $145,600.00 – $240,240.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years IT experience.Req 2 years Experience in Desktop and/or Service Desk Support.Req Must demonstrate excellent customer service, written & verbal communication skills.Req Must be able to triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Req Must be able to perform duties that include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the supervision and guidance of the department leader and/or seasoned analysts, Revenue Cycle Applications Analyst I will work with external vendors, system owners, community partners, contractors, and Keck Medicine leadership to design, develop, implement and make operational revenue cycle information systems including but not limited to PBAR, Siemens MedSeries 4, Cerner, Change Healthcare, nThrive (MedAssets) Suite, Relay Assurance Plus, Visiquate, GE Centricity, PatientKeeper and others. This incumbent will identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems Using data processing. In addition, the Revenue Cycle Applications Analyst I acts as an application administrator by ensuring data integrity, maintaining system security, extracting, analyzing and transforming data, facilitating user/vendor communication, and managing software upgrades, implementations and/or conversions. The Rev Cycle Application Analyst I also understands the functional workflow and processes of the Departments (s)he supports and maintains system functionality and design in support of workflow efficiency and user/department productivity. The Revenue Cycle Applications Analyst I will also focus primarily on direct customer services while also participating in project related activities. They will also analyze, plan, design, create and maintain simple to intermediate level reports leveraging USC’s various technologies including but not limited to IBM Showcase, QlikView, Cerner Command Language (CCL), OnDemand, and Siemens MedSeries 4 Query/Reports.Essential Duties:Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.Technical Skills and Industry Knowledge: Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details.Reports & Analytics: Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions to department leaders.Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems.Training: Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.Other Duties and On-Call: Ability to fulfil On-Call requirements and other duties as assigned.Required Qualifications:Req Associate’s degree Business Administration or related field.Minimum 2 years of relevant business support and/or information technology support experience if no Associate’s degree.Req Some experience in relevant business support and/or information technology support experience highly desired OrReq 2 years Minimum 2 years of relevant business support and/or information technology support experience if no Associate’s degree.Req Familiarity and experience 3M, PBAR, MedSeries4, Change Healthcare, nThrive, Patient Keeper experience, and/or Revenue Cycle experience (Scheduling, Registration, HIM coding & abstracting, Patient Accounting and Billing) a plusReq Healthcare experience in either Ambulatory or Acute Care setting a plusReq Good organization skills with ability to prioritize multiple activities in a rapidly changing environmentReq Strong customer service focusReq Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $39.00 – $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYSupervisor- nursing unit is responsible for the day-to-day operations, direct supervision of the RN staff, and assists the Director and/or Manager with the operational management of the nursing unit. The Supervisor coordinates care of the patients during hospitalization to obtain the best utilization of resources so that patient outcomes are optimized. The Supervisor serves as a professional clinical role model for patient care and assists other professionals in their development. The Supervisor demonstrates investment in the overall forward movement of the unit and organization and applies good verbal and non-verbal skills to achieve service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable for performance improvement activities through orientation, education, quality control and planning.Accountable to the Director for overall work performance.Assists the Director with the operations of assigned areas (budget, regulatory compliance, and resource utilization).Demonstrates clinical performance in the department, acting as a clinical resource.Demonstrates excellent communication skills and ability to consistently meet customer service standards.Displays a professional commitment to the organization, supporting the unit team and promoting unity and teamwork interdepartmentally through positive working relationships.Ensures that the clinical aspects of patient care services are met (staffing, workflow, resources availability).Identifies and provides for staff development.Manages human resources effectively (interview, hire, counsel, evaluation, assist with terminations, decrease vacancies and turnover).Provides a professional and competent role model for customer services and collaborates practice, acts as an administrative resource.Supports a safe, blame free and healing environment for patients, visitors and personnel.Education
Minimum (Required) Graduate from an accredited School of Nursing required.
Preferred (Not required) Baccalaureate degree in Nursing preferred.

Work Experience
Minimum (Required) Minimum two to three years clinical experience required.
Preferred (Not required) Prior management/leadership experience preferred.

Licenses and Certifications
Minimum (Required)
• A current RN license in the State of California is required.
• Complete and maintain PALS (Pediatric Advanced Life Support) certification preferred.
• Must successfully complete and maintain AC LS certification.
• Must successfully complete and maintain BLS certification.
• Obtain/Posses current Management of Assaultive Behavior Certification; can obtain within 6 months of hire.

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The annual salary range for this position is $54.55 – $81.82. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years IT experience.Req 2 years Experience in Desktop and/or Service Desk Support.Req Must demonstrate excellent customer service, written & verbal communication skills.Req Must be able to triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Req Must be able to perform duties that include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.