Research Administrator Jobs

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.Associate Clerkship DirectorJOB SUMMARY :Reports to and works with the Senior Associate Dean for Medical Education, the Assistant Dean for Clinical Curriculum and appropriate committees to develop, administer, evaluate and revise the medical student core clerkship and all of its elements. Oversees and monitors the coordination and implementation of the clerkship goals and objectives across all sites and ensures comparability across sites and appropriate horizontal and vertical integration within the medical school curriculum. Participates in an annual structured course review and submits recommendations for programmatic improvement. Facilitates a supportive learning environment with oversight and monitoring of student wellness and mistreatment issues, and assists with communication at all sites between students and clinical faculty/preceptors, residents, members of the health care team, practice/office personnel, and medical school administrative staff.  Identifies and responds to student academic, clinical or professional issues with appropriate communication to Senior Associate Dean for Medical Education, or Associate or Assistant Deans for Curriculum or Student Affairs. Provides direct and indirect teaching and supervision of students and oversees and monitors the assessment of students and the determination of final grades. Submits final grades within 4 weeks of the end of clerkship or otherwise in compliance with KSOM and LCME requirements.JOB QUALIFICATIONS:Minimum Education:M.D. or D.O. degreeExpected Minimum Years of Experience:5 years in specialty or combined experience and education in fieldMinimum Requirements in Field of Expertise:Possess an active California State Medical LicenseCurrent active clinical experience in field of expertiseCurrent ABMS Certification in field of expertisePossesses Qualities, Abilities and Expertise in: Competency in professional discipline and clinical specialtyLeadership/guidance, assessment, planning and evaluation of student and program performanceVerbal and written communicationInterpretation and application of policies, regulations, regulatory requirementsOrganizational systemsProblem identification and resolutionResearch activitiesCurriculum conceptualization/development/revisionsJOB RESPONSIBILITIES :   Administrative:Work collaboratively with departmental leadership and appropriate leaders at all sites to ensure that faculty and resident supervisors receive (within designated time frames), all materials deemed necessary by the Medical Education Curriculum Committee. Examples may include but are not limited to: clerkship learning objectives, required clinical experiences, assessment methods, grading system, duty hour limitsOversee and monitor the development, implementation and coordination of the didactic and clinical learning elements of the clerkship at all sitesConduct regular meetings and site visits with appropriate leaders at all off site clerkship locationsEnsure comparability across sites and appropriate horizontal and vertical integration within the medical school curriculumWork collaboratively with departmental and residency leadership to implement appropriate “residents as teachers” curriculumOversee and monitor the appropriate collection and documentation of data from students, e.g., required clinical experiences, physical exam skills, clerkship assignments, mid-clerkship feedback, student evaluations of supervisors and clerkshipConduct individual mid-clerkship feedback meetings with students on each rotationOversee and monitor the appropriate collection and documentation of data from faculty and resident supervisors (e.g., evaluations of students)Complete the grading of student post-encounter-notes for end-of-clerkship OSCEs each rotationEnsure that final clerkship grades are submitted within 4 weeks of the end of clerkship or otherwise in compliance with KSOM and LCME requirementsParticipate in the structured annual clerkship review process of their clerkshipRegular attendance at monthly Clerkship-Phase Curriculum Committee meetingsRegular attendance at monthly Clerkship Director / Medical Student Educator MeetingsParticipates as a member of the ad-hoc Grade Appeal Committee as assignedAttend curriculum or student affairs retreats and multidisciplinary meetings as assignedAttendance at faculty development training sessions offered throughout the year by the Division of Medical Education, or other comparable experiences as agreed upon with the Vice Dean for Medical EducationDevelop and manage program innovations with appropriate input from and reporting to KSOM oversight committees, the Senior Associate Dean for Medical Education and the Assistant Dean for Clinical Curriculum.Research, gather, organize, interpret, and summarize data (related to academic and clinical activities—reports, proposals, publications, presentations, etc.) as needed by KSOM oversight committees, Department of Medical Education, Senior Associate Dean for Medical Education, or the Assistant Dean for Clinical CurriculumAssist in student performance issues, including remediationEstablish and maintain an appropriate professional network. Maintain current knowledge of professional/regulatory guidelines, requirements and publications. Attend and participate in professional meetings, conferences, etc. Represent program/clerkship as delegated by the Senior Associate Dean for Medical Education or Associate or Assistant Deans for Curriculum or Student AffairsCurriculum/Program Development:Work with KSOM oversight committees and the Senior Associate Dean for Medical Education and the Assistant Dean for Clinical Curriculum to oversee and manage the development of objectives/competencies, clerkship materials, and appropriate teaching methodologiesWork with KSOM oversight committees and the Senior Associate Dean for Medical Education and the Assistant Dean for Clinical Curriculum to oversee and manage the development and evaluation strategies of teaching/learning effectivenessWork with KSOM oversight committees and the Senior Associate Dean for Medical Education and the Assistant Dean for Clinical Curriculum to oversee and manage the development and evaluation strategies of student performanceT eaching/Scholarship:Provide direct clinical and didactic instruction related to clerkship objectives/competenciesServe as a role model in professional behavior and communication, i.e., history/interviewing, patient education, and documentationConduct and/or participate in medical education scholarship

The Administrative Assistant for the department will provides administrative/secretarial support for the Doctor, including but not limited to assisting with all aspects of patient care, scheduling and coordinating the outpatient clinic, patient appointments and follow up. This individual will also assist with office and clerical duties, such as the scheduling of follow up appointments for post-surgical patient care, and organizing an efficient case flow of the clinic’s scheduling. This person will also assist the multidisciplinary team in managing the care of patient’s through all phases of in-take and evaluations listed by acting as a liaison between the clinic and the referring physicians. Additionally, this person will also coordinate calendars and priorities throughout the day as well as independent and collaborative projects as needed.Essential Duties:Provides administrative/secretarial support for the Doctor in the Department/Unit.Assists with all aspects of patient care, scheduling and coordinating the outpatient clinic, patient appointments and follow up.Assist with office and clerical duties, such as the scheduling of follow up appointments for post surgical patient care, and organizing an efficient case flow of the clinic’s scheduling.Assist the multidisciplinary team in managing the care of patient’s through all phases of in-take and evaluations listed by acting as a liaison between the clinic and the referring physicians.Coordinate with insurance carriers and medical groups to obtain treatment authorizations for office visits.Draft and transcribe various letters.Greets patients in a courteous and professional manner.Adheres to protect patient confidentiality.Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.Schedules patient mandatory teaching classes.Understands the procedures for scheduling patients, and gives proper patient instructions.Notifies patient of upcoming appointments in a timely manner.Arranges patient clinic appointments as requested by the physician.Communicates all changes with patient and case information to all involved personnel.Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).Works with various hospital personnel to resolve issues and accommodate patient.Preps charts for clinic, selection committee, and tumor board (if applicable).Assists in clinic with clerical and scheduling needs.Assist in translation as needed (if applicable).Provides phone coverage as needed.Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.Ability to work independently and in a team setting to accomplish duties in a timely manner.Knowledge of proper chart format.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 24 – 36 months Administrative/office experience in a medical/clinical setting.Req Demonstrates professional English verbal and written communication skills.Req Must have strong organization skills.Req Computer literacy in word processing, spreadsheets, etc.Preferred Qualifications:Pref Specialized/technical training Formal secretarial training or equivalent education.Pref Experience in Acute care or ambulatory care setting.Req Demonstrates professional English verbal and written communication skills.Pref Knowledge of medical terminology highly.Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software.Pref Basic Life Support (BLS) Healthcare Provider from American Heart AssociationRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research institution and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Keck School of Medicine (KSOM) of the University of Southern California (USC) Department of Ophthalmology and Children’s Hospital Los Angeles (CHLA) in the Department of Surgery in the Division of Ophthalmology, are actively seeking a full-time faculty member for the position of Assistant Professor of Clinical Ophthalmology.The Vision Center at CHLA, an affiliate of the USC Roski Eye Institute, is seeking a full-time pediatric ophthalmologist to join a world-renowned center to advance both regional and global care for children with ophthalmic diseases.The applicant should be a board-certified ophthalmologist with fellowship training in pediatric ophthalmology.The annual base salary range for this position is 230,000-$440,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Candidates should possess the appropriate board certifications for the specialty and be able to satisfy the requirements for a California medical license.If interested, please apply using the link above. For further inquiries, please contact:Sal Torrescano, Division Administrator for Ophthalmology at CHLA at storrescano@chla.usc.edu.

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands. Reads and prioritizes incoming mail. Handles or routes as appropriate.Ensures that physician orders for medications and treatments are implemented by the appropriate staff.Performs other duties as assigned.Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services. Schedules appointments with ancillary departments or other care providers as needed. Maintains master calendar for physician(s).Reviews and codes charge slips for patient care services rendered and/or surgeries performed in accordance with department deadlines. Develops supporting documentation for insurance claims and submits claims to insurance carriers.Assists physicians with minor orthopaedic clinical procedures including staple removal, suture removal, and wound care.Submits all workers compensation and HMO requests. Relays disability status to adjusters and nurse case managers.Returns patient phone calls in a timely manner in accordance with departmental policy.Performs other duties as assigned.Required Qualifications:Req High school or equivalent.Req Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program.Req Ability to communicate effectively in English both verbally and in writing.Preferred QualificationsPref 1 year; Combined education/experience as substitute for minimum experience Experience in acute care setting.Pref Spanish language skills.Pref Knowledge of orthopaedic medical terminology.Pref Familiarity with word processing, IDX, GECB, COR Schuynet, Cerner, ProSolv, EPF and scheduling software. Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart Association.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year acute inpatient hospital experience in the United States as a licensed RNReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Specialty Certification Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $44.00 – $95.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Provides radiology and back office support to a private practice clinic. Position may be supervised by the clinic director, member physicians and/or office manager.As an integral part of the Imaging services Team; the Radiologic Technologist provides support to the Department by performing diagnostic radiology procedures in a variety of clinical settings.Essential Duties:Performs and/or assists with radiographic and fluoroscopic procedures according to the department procedure manual. Procedures are planned and performed considering physiologic and developmental age.Review radiograph for proper positioning, technique, and identification.Demonstrates complete working knowledge of all radiographic equipment in the department and assigned clinical areas.Demonstrates correct anatomic positioning skills and uses markers appropriately.Adjusts technical factors in proportion to patient age and body part being examined while minimizing radiation.Processes digital imaging cassettes with proper identification and returns cassettes to proper location.Confirms patient identification by verbal communication, checks name and birthdate.Reviews doctors order to ensure proper exam protocol is followed and appropriate exam is performed.Recognizes emergency situations, indicates code and properly administer aid as appropriate.Records pertinent patient information and completes all paperwork as required and assists in maintaining files.Keeps x-ray rooms/work stations neat, orderly, and prepared, and assures exam room is stocked with necessary supplies. Assists with ordering and stocking department supplies and equipment.Willingly performs other related duties such as transporting patients, scheduling exams, assisting in file room as directed by Supervisor or Director.Required to participate in after hours standby and call back. Position requires the use of a pager while on duty and on standby.Exhibits organizational skills and utilizes time effectively.Accepts change as an opportunity for growth, learning, and development ; adapts to changing procedures and goals in a cooperative and positive manner.Assists in maintaining an atmosphere of cooperation with other departments, medical staff, and other employees.Acts as a mentor to and is a source of information for students and less experienced technologists.Acts as an ambassador of good will when interacting with other staff members and departments.Uses the chain of command appropriately to communicate any concerns with the department, co-workers, or medical staff.Responsible for work schedule hours including assigned weekend rotations, standby, and callback.Provides radiation protection to patients, staff, and self according to policy and standard.Always introduces self to patient and explains exam to be performed.Participates in regular rotation of weekend hours as required.Performs other duties as assigned.Required Qualifications:Req High school or equivalent.Req Specialized/technical training Graduation from an AMA approved school of Radiologic Technology, either college affiliated or hospital trained.Req 1 year As a Radiology Technologist.Req Previous acute hospital experience desired either as a radiologic or student technologist.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology.Required Licenses/Certifications: Req Registered Technologist – R.T. (ARRT) American Registry of Radiologic Technologists (ARRT) required; if none upon hired, must obtain within six (6) months from hire date.Req Certified Radiologic Technologist (CA DPH).Req Basic Life Support (BLS) Healthcare Provider from American Heart Association.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $39.00 – $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.The Patient Access Representative must have an in depth knowledge in all the functions of providing excellent customer service. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and the ability to multi-taskEssential Duties:Generate a patient MRN (Medical Record Number)and is adept at utilizing the MRN checker.Patient identifier is “Name and date of birth” to assure you are registering the correct patient.Demonstrates ability to maintain confidentiality of patient information.Determine if the patients insurance is contracted with USC.Edit insurance information as appropriate.Resolve all GE Centricity Alerts.Assure all documents are obtained signed and scanned or available in the EMR a. Insurance Card b. Identification Card c. Condition of Service – hospital document d. Financial Responsibility- Physician document e. Notice of Privacy Practices-Obtain patient demographics confirm all are current and correct in both hospital and physician systems.Utilize appropriate a. Financial Class b. Plan Id’s c. Service Code d. Patient typeAbility to verify and comprehend insurance benefits via: a. Contacting insurance companies directly b. Electronic verification system (Ecommerce or Passport or direct insurance websites) c. Ensure effective dates and co-pays are documented in registration systemsIn Physician System Utilize appropriate a. FCS b. Alternate InsuranceAssuring authorizations are in place as specified by patients carrierCustomer service skills: a. Phone etiquette b. Scripting as provided by supervisor/management c. Escort patients as needed d. Professional conduct when speaking to patients and co-workers and PhysiciansAbility to request patient financial liabilities (Co-pay outstanding balances)Follow and adhere dress code attendance policy’s provided by Human ResourcesAssist Supervisor as needed with special projects and other duties as assigned a. Scheduling b. Break and or Lunch coverage c. Check out d. Any other duties assigned by your supervisorBalances cash drawer to Batch.Closes out batches.Prepare bank deposit for Physician practice.Performs other duties as assigned.Required Qualifications:Req High school or equivalent Or equivalent evidence in file required.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers.Req In depth knowledge of Cerner, most insurance types, and basic computer programs.Req Demonstrate excellent customer service behavior.Preferred Qualifications: Pref 3 months Experience in an office or ambulatory clinic setting *OR 1 year of hospital experience or in a related fieldPref Knowledgeable in medical terminology strongly preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Hospitality ManagerFull Time job opportunity at the University of Southern CaliforniaWrigley Institute for Environment and Sustainability The Wrigley Institute for Environment and Sustainability (WIES) at the University of Southern California (USC) seeks a highly motivated and experienced individual to serve as Hospitality Manager at their Wrigley Marine Science Center (WMSC) on Catalina Island. This position is located on the island and reports to the Associate Director of Operations at WMSC.This position oversees all aspects of kitchen and housekeeping operations, including a cafeteria-style Dining Hall capable of serving up to 150 people and housekeeping services for dorms, apartments, and cottages capable of housing up to 130 people at a given time. Manages and develops staff, maintaining health department standards. Develops systems to improve operational efficiency, facilitate volume growth, improve general operations, maintenance, and cleanliness. Controls costs to stay within budget.Job DetailsThis is a small, close-knit team environment where the Hospitality Manager will not only lead and supervise, but also step in to directly perform hospitality duties when necessary to ensure smooth daily operations.The successful candidate will provide leadership for and have oversight over all hospitality duties at the WMSC and ensure standards for a safe and efficient operation are maintained. The Hospitality Manager is expected to lead a team of 5-6 full-time staff and occasional temporary workers to provide excellent customer service to meet client needs, serve three meals a day, provide regular housekeeping to assigned housing units, and regularly inspect equipment and assigned buildings with a detailed eye for safety and overall aesthetic of the Center. Team members who will report to this position include two Chefs and 3-4 Hospitality Attendants who assist with dishwashing and housekeeping. With direction from the Hospitality Manager, team members are expected to contribute to the University and Institute’s mission of supporting and facilitating current and future research, education and skills training across multiple fields.The Hospitality Manager is expected to provide a user experience of outstanding quality that includes a friendly, service-oriented approach; the ability to work in a team setting with students, staff, visitors and administrators; a work ethic that fosters timely responses to inquiries; and effective and innovative problem-solving skills.The Hospitality Manager will work closely with WMSC facilities, laboratory, and marine operations to ensure the Center is running smoothly and efficiently and that staff are being cross-trained and developed to provide maximum support wherever they are needed. The Hospitality Manager is expected to foster close relations with the central Hospitality and Auxiliaries department at USC, other key department personnel, and outside contractors to ensure operations are running smoothly and efficiently. The Hospitality Manager is expected to be operationally ready to step into any hospitality role to maintain service standards, especially during peak seasons, staff absences, or urgent situations. The position will require effective personnel training and management and deep knowledge of kitchen and (or) housekeeping operations to be successful. This position requires a hands-on leader who can balance administrative oversight with active participation in hospitality operations.About the Wrigley Marine Science CenterThe Wrigley Marine Science Center (WMSC) is a USC campus and field station advancing the understanding of the environment and sustainability. Located in a pristine environment on Santa Catalina Island, just 22 miles from Los Angeles, WMSC provides unparalleled access to both unspoiled natural systems and areas heavily affected by human activity. WMSC is equipped to host both undergraduate and graduate courses and individual academic researchers and hosts approximately 10,000 visitors per year.WMSC offers wet and dry labs, sized for individual researchers or groups; a lecture hall and classrooms with A/V setup; a greenhouse and blue house; and dive facilities. Getting to the island is convenient aboard the USC vessel, Miss Christi, which provides free transportation to and from WMSC, plus a full-service waterfront to support research and educational activities like kayaking, snorkeling, etc. We offer full support for research diving, including access to boating and the USC Catalina Hyperbaric Chamber. Our dining hall serves three meals each day. Housing options include dorm-style rooms with shared bathrooms; one-bedroom apartments with full kitchens and living/dining spaces; and 2- and 3-bedroom cottages with full kitchens, living rooms, and dining rooms. The George and MaryLou Boone Center for Environmental Research is our premium housing option which offers a retreat facility for public- and private-sector leaders looking to develop solutions to environmental and sustainability problems. It consists of six semi-detached homes situated around a central courtyard with a view of Big Fisherman’s Cove.Major Responsibilities:Oversees all aspects of kitchen and housekeeping operations, providing guidance and direction to service personnel. Conducts room and line checks, food reviews and recipes of the day. Maintains housekeeping records. Tracks cost schedules and expenses.The Hospitality Manager is expected to work alongside the team as needed, including cooking in the kitchen during peak periods or staff shortages, and performing or assisting with housekeeping duties to meet operational needs.Ensure excellent departmental customer service. Responds to requests from guests or management in a timely and efficient manner. Responds to and tracks customer requests, complaints, and feedback. The position also documents maintenance requests and communicates to the appropriate departments or personnel to ensure quality service standards, and tracks cost schedules and expenses.Plans, organizes, directs, coordinates, schedules, and delegates responsibility to the staff, ensuring the goals and objectives of the department are met on a daily basis by the staff. Maintains current kitchen and housekeeping schedules, staffing templates, staff training, ordering and production targets. Conducts inventory of food, linen, and other supplies. Demonstrates techniques, equipment or procedures to service personnel. Plans and develops menus in coordination with Chefs and Associate Director of Operations.Works within developed systems to improve operational efficiency and general facilities maintenance and cleanliness. Ensures adherence to all systems, procedures and policies. Creates, maintains and implements all unit Standard Operating Procedures (SOP). Reviews work for quality, completion, accuracy and adherence to internal SOP. Conducts investigation, counsels and/or disciplines as needed.Maintains costs for linens, cleaning supplies, food, beverage and labor within established budgetary guidelines and ensures the unit generates revenue.Actively participates in daily operations by covering staff shifts, assisting with meal service, dishwashing, and housekeeping during busy periods, emergencies, or when staffing levels require. Routinely assists in setup and breakdown of the Dining Hall and housing areas.Maintains the security of keys and equipment. Maintains an understanding of and ensures unit compliance with all university policies and procedures, inventory procedures and with all applicable local, state and federal health, cleanliness, and safety guidelines.Directly supervises department employees. Performs recruitment, screening, hiring, orientation and training of department staff. Evaluates employee performance and provides guidance and feedback. Counsels, disciplines or terminates employees. Resolves problems referred by other managers or staff. Oversees processing of time cards and delivery to payroll.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with the Department of Public Safety. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.Minimum Qualifications: Minimum Education: Specialized/technical training Minimum Experience and Field of Expertise: Three plus years experience in a leadership role within a high-volume, full service kitchen or hotel environment. Strong track record of success in previous assignments demonstrating upward career mobility. Demonstrated knowledge of pertinent local, federal and state health and safety laws and regulations.Ability to effectively manage and develop employees, and work within a team atmosphereDemonstrated interpersonal, organizational, customer service, and communication skillsAbility to work with a wide range of constituencies in a diverse community including faculty, students, and staffPreferred Qualifications: Preferred Education: Related undergraduate studyFour plus years experience in a leadership role within a high-volume, full service kitchen or hotel environment.Other Skills to include: analysis, assessment/evaluation, budget control and development, coaching, conflict resolution, human resource process and employment knowledge, knowledge of applicable laws/policies/principles/etc., managerial skills, organization, planning, problem identification and resolution, scheduling, staff development, teaching/trainingSchedule: Monday-Friday, 8:00am-4:30pm. Some weekend and after-hours work may be required. This position is exempt and not eligible for overtime. Location: Wrigley Marine Science Center, Two Harbors (Santa Catalina Island), CaliforniaHousing and Living Arrangements: You are eligible for private or shared housing in Two Harbors staff housing, owned and operated by USC. In the town of Two Harbors there is a small general store, restaurant/bar, dive shop, snack shack, bed and breakfast, etc. It is a small town with a tight-knit community. USC employees carpool to work (USC’s campus is two miles from Two Harbors) each day. Lunch is available each day in the dining hall, or employees can take the carpool home for their lunch break.USC has a boat that employees and their guests can ride for no charge. The USC vessel has departure times from SCMI in San Pedro Monday through Friday. To check the boat schedule and make a reservation, please visit www.dornsife.usc.edu/wrigley/transportation. Catalina Express also has a public charter to the island for additional transportation needs.About the Wrigley InstituteThe mission of the USC Wrigley Institute for Environment and Sustainability is to inspire global environmental solutions through frontier research and education. Located in Los Angeles at the University of Southern California, one of the nation’s premier research universities, we also have a satellite campus on California’s beautiful Santa Catalina Island. Through education, research, and engagement, we train the next generation of environmental leaders, develop original solutions to the world’s most pressing environmental problems, and encourage nonpartisan action for sustainability and environmental justice.WIES is part of USC’s oldest and largest school, the Dana and David Dornsife College of Letters, Arts and Sciences, and a key player in the university’s high-profile sustainability initiatives. We are home to:Dornsife’s Environmental Studies academic program, which grants both undergraduate and graduate degrees;The Wrigley Marine Science Center, our Catalina Island research base;The USC Hyperbaric Chamber, which serves the Southern California dive community;USC Sea Grant, which conducts outreach and advocacy on the urban ocean;Research centers on Earth & Environmental Systems, Applied Environmental Solutions, and Social Transformation; andSignature public events that bring together business leaders, policy makers, activists, and scholars for conversations of consequence on the environment and sustainabilityA job with the Wrigley Institute is an opportunity to help solve one of the most important challenges of our era. We are growing rapidly, with dedicated communications to help maximize our reach and ensure that the work we do is beneficial for everyone. Join us to help create a more sustainable future!Position is eligible for USC benefits and is open until filled.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  Salary and Benefits:The annual base salary range for this position is $74,717 – $ 88,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here. Minimum Education: Specialized/technical training
Minimum Experience: 3 years
Minimum Field of Expertise: Three plus years experience in a leadership role within a high-volume, full service kitchen environment. Strong track record of success in previous assignments demonstrating upward career mobility. Demonstrated knowledge of pertinent local, federal and state health and safety laws and regulations.

ABOUT THE DEPARTMENTThe University of Southern California (USC) is advancing its cybersecurity posture with a renewed focus on resilience, cyber risk management, and threat-informed defense. As a world-class research institution, USC is building a culture of security that supports its academic and research mission in a rapidly evolving threat landscape.This role sits within a newly restructured cybersecurity organization that’s leading this transformation. You’ll join a team focused on scalable, proactive defense strategies, incident preparedness, and operational excellence—working alongside experts who are deeply committed to service, innovation, and impact.If you’re driven by purpose, thrive in complexity, and want to help shape the future of cybersecurity at a leading university, we invite you to bring your leadership to the table.POSITION SUMMARYAs the Analyst, Trojan Secure you will be an integral member of the cybersecurity department while also collaborating with stakeholders across the university ecosystem, and reporting to the Manager, Cyber Governance and Training Performance.  This is a full-time exempt position, eligible for all of USC’s fantastic Benefits + Perks. This opportunity is remote.The Analyst, Trojan Secure is responsible for enhancing the security posture of the university by promoting a culture of security awareness. Creates and delivers comprehensive security training programs for students, staff, and faculty. Designs and develops educational material. Organizes training sessions. Disseminates critical information to increase knowledge about cybersecurity risks and safety practices. Conducts regular audits. Collaborates with members of the Trojan Secure initiative (e.g., Attack Surface Management team).The Analyst, Trojan Secure will:Designs, plans, and executes awareness campaigns and training programs to increase knowledge and understanding of cybersecurity threats and preventive measures. Develops engaging and informative security training content (e.g., presentations, user guides, training videos).Conducts regular security awareness training sessions for staff and students.Coordinates with other teams and stakeholders to validate widespread dissemination of cybersecurity information. Works with the Trojan Secure and other IT teams to stay updated on latest cybersecurity threats and trends.Evaluates the effectiveness of training programs through regular audits, surveys, and feedback. Regularly updates the cybersecurity awareness program based on the changing threat landscape and the needs of the university.Provides guidance and support in case of security incidents (e.g., preventive/corrective measures). Validates all mandatory cybersecurity training is up-to-date and compliant with relevant rules and regulations.Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.MINIMUM QUALIFICATIONSGreat candidates for the position of Analyst, Trojan Secure will meet the following qualifications:2 year of experience in cybersecurity training and awareness.A bachelor’s degree in Business Administration, Education, Human Resources Management, or Information Science.Strong ability to develop and coordinate security awareness programs and exercises to educate the university community on cybersecurity threats and best practices.Knowledge of social engineering tactics and the ability to design exercises that test and enhance the university’s preparedness for cyber threats.Excellent communication and interpersonal skills to work effectively with cybersecurity teams, faculty, and students in promoting consistent security messaging.Familiarity with security frameworks (e.g., NIST, CIS Controls) and data protection regulations (e.g., FERPA, HIPAA) to ensure compliance with university policies.Ability to assess security awareness program effectiveness, analyze trends in cybersecurity threats, and recommend improvements to training initiatives.PREFERRED QUALIFICATIONSExceptional candidates for the position of Analyst, Trojan Secure will also bring the following qualifications or more:4 years of related experience.Strong understanding of cybersecurity principles and best practices.Proven experience in designing and delivering effective training programs.Ability to keep up to date with the latest cybersecurity threats and trends.Demonstrated excellent oral and written communication skills, with the ability to present complex technical information in an understandable way.Strong problem-solving skills and an investigative nature, to understand and communicate potential risks.Ability to collaborate effectively with a wide range of stakeholders across the university.Excellent organizational skills, with the ability to manage multiple tasks and projects simultaneously.Familiar with relevant security rules and regulations, validating all training is compliant.Proficient with tools and software used to create and deliver training materials.Passion for education and a strong desire to help others understand and manage cybersecurity risks.Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), CompTIA Security+, GIAC Security Awareness (GSAT).In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.SALARY AND BENEFITSThe annual base salary range for this position is $91,578.77 to $118,136.66. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here.Join the USC cybersecurity team within an environment of innovation and excellence.Minimum Education: Bachelor’s degree In Business Administration Or Education Or Human Resources Management Or Information Science Or in related field(s)

Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 2 years in cybersecurity training and awareness.

Minimum Skills: Strong ability to develop and coordinate security awareness programs and exercises to educate the university community on cybersecurity threats and best practices. Knowledge of social engineering tactics and the ability to design exercises that test and enhance the university’s preparedness for cyber threats. Excellent communication and interpersonal skills to work effectively with cybersecurity teams, faculty, and students in promoting consistent security messaging. Familiarity with security frameworks (e.g., NIST, CIS Controls) and data protection regulations (e.g., FERPA, HIPAA) to ensure compliance with university policies. Ability to assess security awareness program effectiveness, analyze trends in cybersecurity threats, and recommend improvements to training initiatives.

Preferred Certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), CompTIA Security+, GIAC Security Awareness (GSAT).
Preferred Experience: 4 years
Preferred Skills: Strong understanding of cybersecurity principles and best practices. Proven experience in designing and delivering effective training programs. Ability to keep up to date with the latest cybersecurity threats and trends. Demonstrated excellent oral and written communication skills, with the ability to present complex technical information in an understandable way. Strong problem-solving skills and an investigative nature, to understand and communicate potential risks. Ability to collaborate effectively with a wide range of stakeholders across the university. Excellent organizational skills, with the ability to manage multiple tasks and projects simultaneously. Familiar with relevant security rules and regulations, validating all training is compliant. Proficient with tools and software used to create and deliver training materials. Passion for education and a strong desire to help others understand and manage cybersecurity risks.

ABOUT THE DEPARTMENT The University of Southern California (USC) is advancing its cybersecurity posture with a renewed focus on resilience, cyber risk management, and threat-informed defense. As a world-class research institution, USC is building a culture of security that supports its academic and research mission in a rapidly evolving threat landscape. This role sits within a newly restructured cybersecurity organization that’s leading this transformation. You’ll join a team focused on scalable, proactive defense strategies, incident preparedness, and operational excellence—working alongside experts who are deeply committed to service, innovation, and impact. If you’re driven by purpose, thrive in complexity, and want to help shape the future of cybersecurity at a leading university, we invite you to bring your leadership to the table. POSITION SUMMARY As the SSO & MFA Support Specialist you will be an integral member of the cybersecurity department while also collaborating with stakeholders across the university ecosystem, and reporting to the Manager, PAM and SSO Services. This is a full-time non-exempt position, eligible for all of USC’s fantastic Benefits + Perks. This opportunity is remote.   The SSO & MFA Support Specialist is responsible for the maintenance, troubleshooting, and operational support of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) systems. Manages key platforms such as ForgeRock, Shibboleth, Duo, and Account Takeover (ATO) system to ensure secure and seamless authentication for all users. Addresses incidents, supports configuration changes, and ensures the health and performance of critical authentication services.  The SSO & MFA Support Specialist will: Provides operational support for ForgeRock and Shibboleth (e.g., integration, configuration, and incident resolution). Administers and troubleshoots Duo MFA services, ensuring secure and reliable two-factor authentication. Manages Account Takeover (ATO) system to enhance password security and monitor account vulnerabilities. Addresses and resolves authentication-related incidents and user support requests in a timely manner.   Collaborates with application teams to integrate SSO and MFA with new and existing applications.   Tests and implements configuration updates and patches for SSO/MFA systems to ensure optimal functionality. Executes and documents standard operating procedures for SSO/MFA-related tasks to ensure adherence to standards and consistency.   Develops and maintains documentation for SSO/MFA processes and provides training to relevant stakeholders.   Maintains knowledge of SSO/MFA technologies and industry best practices to recommend and implement improvements.   Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics. MINIMUM QUALIFICATIONS Great candidates for the position of SSO & MFA Support Specialist will meet the following qualifications: 2 years of experience in Identity and Access Management. A bachelor’s degree or combined experience and education as substitute for minimum education.   Experience supporting SSO and MFA solutions. Familiarity with authentication protocols such as SAML, OAuth, and OpenID Connect. Ability to troubleshoot and resolve issues related to SSO and MFA integrations with enterprise systems. Basic knowledge of cloud-based identity providers like Okta, Ping Identity, or Azure AD. Strong attention to detail and problem-solving skills in managing user authentication issues. Effective communication skills for documenting technical issues and collaborating with teams. PREFERRED QUALIFICATIONS Exceptional candidates for the position of SSO & MFA Support Specialist will also bring the following qualifications or more: 5 years of related experience. Relevant certifications, such as Okta Certified Administrator or equivalent. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability. SALARY AND BENEFITS The annual base salary range for this position is $47.77/hr to $54.17/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here. Join the USC cybersecurity team within an environment of innovation and excellence. Minimum Education: Bachelor’s degree

Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 2 years in Identity and Access Management.

Minimum Skills: Experience supporting SSO and MFA solutions. Familiarity with authentication protocols such as SAML, OAuth, and OpenID Connect. Ability to troubleshoot and resolve issues related to SSO and MFA integrations with enterprise systems. Basic knowledge of cloud-based identity providers like Okta, Ping Identity, or Azure AD. Strong attention to detail and problem-solving skills in managing user authentication issues. Effective communication skills for documenting technical issues and collaborating with teams.

Preferred Certifications: Relevant certifications, such as Okta Certified Administrator or equivalent.
Preferred Experience: 5 years