Research Administrator Jobs

USC’s Information Sciences Institute (ISI), a unit of the university’s Viterbi School of Engineering, is a world leader in the research and development of advanced artificial intelligence, information processing, computing, cybersecurity, and communications technologies. ISI’s 350 faculty, professional staff and graduate students carry out extraordinary information sciences research at three distinct locations – Marina Del Rey, CA; Arlington, VA; and Waltham, MA.*This position is located in Marina del Rey, CA.  Remote & hybrid work options are available.*The Informatics Group at ISI is looking for a Lead Research Engineer for a 3-month, fixed-term position.JOB ACCOUNTABILITIES:Implements research project solutions in one or more programming languages to meet technical needs. Maintains currency with and applies best practices in design, implementation, and engineering. Oversees implementation of solutions to targeted research systems issues and tools to support project goals. Leads and provides feedback on technical implementation of others. Provides technical contributions in diverse areas to systems to which they are the primary developer and in areas in which they are brought on to consult.Translates domain-specific needs into implemented solutions. Applies domain-specific knowledge, gained from independent research, to implement project solutions. Demonstrates domain expertise and technical contributions in several related research areas. Reviews and evaluates results and conclusions of research projects.Works as a member of a team, collaborating closely with supervisor(s) on technical progress and challenges. Provides guidance on technical decisions for assigned projects and projects in related areas. Establishes best practices within and/or across projects.Summarizes progress for project reports. Leads and/or participates in meetings with external collaborators and/or cross-group meetings about program-level direction, serving as sole team representative as appropriate. Presents the work of the team as a whole to external audiences. Writes or assists in writing grant proposals as appropriate.Learns new technology required to support project goals via tutorials, reading research publications and/or attending appropriate conferences. Stays informed of new developments and technologies by reading and contributing to journals and other pertinent publications and participating in professional meetings and workshops.Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.Performs other related duties as assigned or requested.The university reserves the right to add or change duties at any time.PREFERRED QUALIFICATIONS / EXPERIENCEExperience in designing and maintaining scientific asset management platforms.Experience in DEVOPs for production cloud-hosted biomedical data sharing platformsExperience in designing and implementing FAIR data-sharing software and infrastructure.The annual base salary range for this position is $163,816 – $196,090. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education:
Master’s degree

Minimum Experience:
10 years

Minimum Field of Expertise:
Knowledge of one or more relevant programming languages (e.g., Python, Java). Experience with Amazon Web Services, OAuth 2.0 and Web Service Architectures. Experience in collaborative biomedical research applications and familiarity with relevant data formats including DICOM. Experience in release management, continuous integration and test enviroments and agile software development. Ability to lead innovative new software design and implementation. Excellent written and oral communication skills.

The Chief of Quality and Patient Safety is a key executive role responsible for championing clinical quality, patient safety, and high reliability across Keck Medical Center of USC. Reporting to the CEO, this leader will drive quality improvement initiatives, oversee regulatory and accreditation compliance, and support medical staff performance reviews. The Chief will work closely with the Chief Medical Officer for KMC and other key hospital leadership and clinical teams to enhance patient care, safety, and satisfaction, including the oversight of transfusion-free services.Essential Duties:Strategic Leadership: • Develop and implement organization-wide strategies for quality improvement, patient safety, and clinical performance, including transfusion-free practices. Collaborate with hospital and medical staff to reduce clinical errors and enhance accountability.Regulatory & Accreditation Compliance: • Ensure adherence to standards set by TJC, CDPH, CMS, and other regulatory bodies. • Oversee compliance with accreditation requirements and quality-related reporting, specifically concerning transfusion-free services.Quality Management: • Identify trends, optimize data collection, and lead initiatives to improve patient care management, clinical outcomes, and operational efficiency. • Coordinate medical staff peer reviews and assess the effectiveness of transfusion-free protocols.Performance Improvement: • Enhance patient experience, reduce errors, and develop strategies to improve clinical quality and safety. • Conduct root cause analyses, including those related to transfusion practices, and implement corrective actions.Data Management: • Develop a data strategy to track and report quality outcomes, including metrics related to transfusion-free services, analyze metrics, and drive improvements. • Manage the electronic incident reporting system.Stakeholder Collaboration: • Foster collaborative relationships with internal teams and external agencies. • Ensure alignment with value-based program goals and regulatory requirements, particularly for transfusion-free initiatives.Human Resource Management: • Lead and mentor team members, promoting a high-performance culture and ensuring effective resource utilization across quality and transfusion-free services.Organizational Leadership: • Promote Keck’s mission and values, collaborate to eliminate barriers impacting service quality, and ensure compliance with applicable regulations.Essential Duties: • Integrate into Keck’s leadership team, build credibility, and improve public quality rankings. • Assess and enhance areas of oversight, including transfusion-free services. • Design and implement efficient processes for quality management. • Oversee quality, regulatory, data, infection prevention functions, and transfusion-free services. • Collaborate on strategy development and support performance improvement initiatives. • Educate staff on regulatory, quality improvement, and transfusion-free practices.Perform other duties as assigned.Required Qualifications:Req Bachelor’s Degree in Healthcare related fieldReq Master’s degree in a healthcare related fieldReq 5-10 years Experience in hospital management with recent performance improvement experience including survey experience.Req 5 years Progressive leadership experience in an acute care environment managing, leading, and developing staff.Req Experience in leading Quality Improvement Programs as well as expertise in working with risk management and accrediting organizations.Req Thorough knowledge of the health care industry, its critical issues and major challenges.Req Knowledge of healthcare quality principles and regulatory compliance principles.Req In-depth knowledge of the principles and practices of quality improvement, patient safety, and principles of a High Reliability Healthcare organization.Req In-depth knowledge of audit, control and monitoring processes, and the ability to effectively implement and maintain them.Req Knowledge of the principles and practices of managed care related to utilization management and/or case management and/or discharge planning.Req Knowledge of physician service revenue cycle and medical necessity principles.Req Knowledge of accreditation organizations such as Joint Commission, CMS, and CDPH.Req Strong knowledge of and ability to identify, implement, monitor and analyze relevant metrics models, and implement effective interventions based on results.Req Demonstrated knowledge of developing/planning information systems to support quality/disease management infrastructure.Req Baseline understanding of health information technology, health information exchange, including data networks, database management and operating systems and interfaces.Req Demonstrated experience in program development, training/education, project management.Req Knowledge of requirements for external quality and safety organizations, regulatory agencies and accreditation standards.Req Demonstrated high level of strategic and analytical ability necessary to formulate short-long range plans and evaluate data.Req Highly developed critical thinking, problem solving, and organizational skills.Req Facilitation, problem solving, negotiation and conflict resolution skills.Req Ability to foster teamwork across the health system, mentor staff and other leaders in the areas of Quality/Six Sigma/Process Improvement, FMEA, PDCA, DMAIC, Root Cause Analysis and other models of quality improvement and high reliability.Req Proven experience in quality management and patient safety in a healthcare setting.Req Strong understanding of regulatory and accreditation requirements.Req Excellent leadership, communication, and analytical skills.Req Ability to drive organizational change and foster a culture of continuous improvement.Preferred Qualifications:Pref Bachelor’s Degree in NursingRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing) Current unrestricted California Registered Nurse (or other clinical) license.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certified Professional in Healthcare Quality – CPHQ (NAHQ) Certified Professional in Healthcare Quality – CPHQ (NAHQ) CPHQ certification required; if not certified must achieve certification within 6 months of hire.The annual base salary range for this position is $246,471.00 – $406,678.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Nurse Practitioner (NP) has a specialized skill and knowledge related to the setting in which they practice and perform physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services, according to established evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and advance practice profession. Duties may include but not limited to obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, and performing procedures as needed within specialty area. The NP also helps facilitate safe and efficient operational flow of the patient through their continuum of care. The NP will function as a part of inter-professional teams by communicating, planning, and implementing care directly with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advance practice providers (APPs).The Nurse Practitioner takes a leading role in activities such as managing the clinical aspects of clinic, patient rounding and care, nursing performance improvement, job performance/competency evaluations, staffing, scheduling and working with the directors, employees, and preceptors in the orientation and training of new employees. Executes leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. Works in collaboration with other health care team members, consulting and referring as appropriate, but retains responsibility for ongoing clinical management of the patient. Must work with any and every physician in the Clinic. Other duties as assigned.Essential Duties:Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.Performs other duties as assigned.Directly performs or orders appropriate diagnostic studies and interprets finished results.Develops and implements long and short range treatment plans.Performs procedures such as obtaining specimens, performing injections, immunizations, lumbar punctures, skin biopsies, suturing, wound care and management of conditions produced by trauma or infection.Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.Initiates consultations and monitors scheduling of patients for special tests.Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.Acts as liaison with governmental agencies such as Center for Disease Control and National Institute of Health. Assists with medical research projects, following medical research protocols. Obtains Investigational Review Board approval for treatment protocols.Researches community resources for referral of patients. Refers patients to most appropriate resource based on patients’ medical needs and condition.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years; Combined education/experience as substitute for minimum experience Clinical nursing experience.Req – If less than 2 years or 2,000 hours of clinical experience, Schedule II controlled substances may not be prescribed without a protocol approved by a collaborating physicianReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties.Preferred Qualifications:Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Nurse Practitioner – NP (CA Board of Registered Nursing)Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)BELOW APPLIES TO LAS VEGAS ONLY (Exempt from KMC Requirements above): – Nurse Practitioner – NP (NV NSBN): Must have one of the following NP specialized certifications: Acute Care (ACNP), Adult Medicine (ANP), Family Medicine (FNP) or Gerontology (AGNP) for primary and secondary care. – DEA Certificate: Unrestricted DEA Certificate with a Nevada address – Board of Pharmacy License: Valid Nevada Board of Pharmacy certificate – Registered Nurse – Nevada State Board: Valid Nevada State Board of Nursing License as a Registered Nurse (RN) – USC Credentialing – Must obtain USC Credentialing from governing board within 6 months of hire (Will Precept with Physicians, PAs and/or fully credential NPs for up to six months) – Basic Life Support (BLS): Healthcare Provider from American Heart AssociationThe annual base salary range for this position is $95,680.00 – $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Keck School of Medicine (KSOM) of the University of Southern California (USC) and Children’s Hospital Los Angeles (CHLA) in the Department of Surgery in the Division of Neurological Surgery at CHLA and the Department of Neurological Surgery at USC, are actively seeking a full-time Clinical Instructor of Neurological Surgery (Fellow) specializing in Brain and Spinal Cord Tumors, Epilepsy, Hydrocephalus, and other Neurosurgical conditions. This non-ACGME Advanced Training in Neurological Surgery at Children’s Hospital Los Angeles is a one-year clinical program. The Neurological Institute at Children’s Hospital Los Angeles serves children from newborns to young adults. Patients who undergo neurosurgery or neurology services at Children’s Hospital Los Angeles receive treatment from a comprehensive care team that utilizes the most advanced services and surgical solutions. These therapies significantly improve outcomes for children suffering from a wide range of conditions such as brain and spinal cord tumors, deafness, hydrocephalus, and medically intractable epilepsy.The Institute provides a comprehensive continuum of care—bringing together services from Neurology, Neurosurgery, Psychiatry, Radiology, Physical Therapy, Occupational Therapy, Clinical Nutrition and Social Work—to support care of patients.The annual base salary range for this position is $63,665-$158,248.  When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Children’s Hospital Los Angeles is a premier pediatric teaching hospital affiliated with USC since 1932, which is the oldest private research university in the Western U.S. and among the top universities in the nation.

The University of Southern California (USC), founded in 1880, is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.The Keck School of Medicine (KSOM) of the University of Southern California (USC) and Children’s Hospital Los Angeles (CHLA) in the Department of Orthopaedic Surgery the Division of Orthopaedic Surgery at CHLA a, are actively seeking a full-time Clinical Instructor of Orthopaedic Surgery (Fellow) specializing in orthopaedic conditions to work along 11 full-time pediatric orthopaedic surgeons.  This non-ACGME Advanced Training in Orthopaedic Surgery at Children’s Hospital Los Angeles is a one-year clinical program beginning on August 1 and ending on July 31 of the following year.Approximately 90% of the Fellow’s time is involved with patient contact, either in the out-patient setting or in the operating room at multiple COC locations.  Children’s Hospital Los Angeles is the only Level I Pediatric Trauma Center in Los Angeles County. Pediatric trauma experience with significant, however the majority of operative cases are elective with pediatric orthopaedic problems ranging from simple to complex. This fellowship provides the Fellow with immense academic and clinical experience in diagnosis and management of children with a wide variety of pediatric orthopaedic conditions.  Our program accepts no more than three Fellows annually in order to optimize the Fellow’s experience during the year and to maximize their research and mentoring opportunities. As the Fellow’s abilities and motivation allow, Fellows will run their own half-day clinics and function as attending ON-CALL approximately once per week at a Level I Pediatric Trauma Center with staff backup availability at all times.We have full-time, fellowship trained, attendings with sub-specialization in spine, sports, neuromuscular disorders, hand surgery, musculoskeletal oncology, hip disorders, and spinal bifida. Fellows participate in the preoperative, intraoperative, and postoperative management of these patients. Many opportunities for clinical research are available.Children’s Hospital Los Angeles is ranked among the top hospitals in the nation for pediatric orthopaedic care on the U.S. News & World Report Best Children’s Hospitals List. We are a recognized leader in state-of-the-art evaluation, diagnosis, and treatment for all forms of orthopaedic conditions. As a core component of the hospital’s Orthopaedic Center, our division offers expertise in all major areas of orthopaedic, with nationally recognized subspecialists in all major areas. Children are referred to us for care from across the western United States and Pacific Rim countries.Applicants must have completed an accredited orthopedic surgery program prior to the fellowship and must be Board-eligible. A valid California medical license and a California fluoroscopy license are required prior to the start of the fellowship.The primary practice location is at Children’s Hospital Los Angeles, which is the largest and most comprehensive pediatric hospital in the Los Angeles area that includes a Level I Pediatric Trauma Center, and a state-of-the-art Motion Analysis Laboratory. There may be additional travel to other off-site centers. If interested, please apply using the link above. For further inquiries, please contact:If interested, please apply using the link above. For further inquiries, please contact:Robert Kay, MD or Rkay@chla.usc.edu and Claudia Flores clflores@chla.usc.eduAcademic appointment through USC Keck School of Medicine is available at a level appropriate to training and experience.The annual base salary range for this position is $63,665-$158,248.  When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with clerical duties. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned. May perform Medical Assistant duties as needed (MA and BLS Certification required for these duties)Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (*Required only if performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Specialized/technical training Medical Assistant Certificate/Diploma (*Required only if performing MA Duties)Pref Bachelor’s Degree Degree in related field.Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirable preferably in Mandarin or Spanish.Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required only if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with clerical duties. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned. May perform Medical Assistant duties as needed (MA and BLS Certification required for these duties)Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (*Required only if performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Specialized/technical training Medical Assistant Certificate/Diploma (*Required only if performing MA Duties)Pref Bachelor’s Degree Degree in related field.Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirable preferably in Mandarin or Spanish.Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required only if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with clerical duties. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned. May perform Medical Assistant duties as needed (MA and BLS Certification required for these duties)Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (*Required only if performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Specialized/technical training Medical Assistant Certificate/Diploma (*Required only if performing MA Duties)Pref Bachelor’s Degree Degree in related field.Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirable preferably in Mandarin or Spanish.Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required only if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

This position develops and oversees special projects in the department. The project specialist will also be responsible for all functions related to the projects, including research, planning, budgeting, organizing, and delivery of services. This position will conduct quality assurance review and recommends quality improvement initiatives to ensure that the department’s operations are running smoothly and effectively. This position will play a crucial role in standardizing and creating uniformity in processes within the department operations.Essential Duties:Develop and implement project goals and strategies. Manage administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives. Creates reports or other documentation of project status and/or administrative activities or project results.Performs data collection. Recommends methods and procedures for data acquisition, management and quality control. Recommends statistical techniques for data analysis as needed. Generates graphs, charts, or tables to present analysis results and provides interpretation. Prepares reports, correspondence, other materials and analysis according to project schedules or on an ad hoc basis or instructs others to do so.Creates status reports on project plans, progress and results of activities. Coordinates publication production and/or dissemination in order to meet deadlines.Researches, gathers, organizes and summarizes data for project and/or administrative reports and/or activities. Analyzes data, presents results and makes recommendations on presentations of project and/or administrative reports.Evaluates effectiveness of project direction, schedules, activities, etc. Recommends and implements project activities and/or modifications of project activities and/or schedules as necessary to ensure achievement of project goals and objectives.Conducts quality assurance reviews of assigned projects. Instructs project personnel on quality assurance procedures and answers questions regarding data collection, management and analysis methods. Monitors problem areas and submits regular reports with recommendations. Takes necessary steps to address issues and resolve problems.Develop and update department policies and procedures and/or project procedures and coordinating implementation. Communicates and/or documents. Develops forms, flow charts and system requirements.Interfaces with faculty and/or staff and external contacts necessary to complete project assignments or for information exchange. Resolves problems or questions referred by project staff or administrators.Meets with Ambulatory Operations Improvement Management regularly to review collected data and handles feedback and questions received.Develops and maintains electronic databases and/or other records for reporting purposes. Enters and/or verifies database transactions as necessary. Provides technical support and design enhancements.Arranges and attends meetings, seminars, symposia and other events related to project efforts. Makes presentations, as needed. Establishes and maintains an active network of professional contacts.Coordinates and plans training of standardized material for Ambulatory Operations Improvement and Department staff.Ability to work independently and exercise discretion and judgment in job performance.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq 5 years Directly related project or administrative experience.Req Excellent verbal and written communication skills.Req Working knowledge of word processing Microsoft Office applications.Req Detail oriented individual with a high level of accuracyPreferred Qualifications:Pref Bachelor’s Degree Degree in a related fieldRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Department of Population and Public Health Sciences is in search of a Research Lab Technician II who can assist with an ongoing NIH-funded research on the role of noncoding RNAs in disease pathogenesis. We look for a competitive individual who has a detailed understanding of the regulatory function of noncoding RNAs in controlling gene expression during health and disease states. The ideal candidate will have familiarity with pre-processing and analysis of transcriptomic data, including RNA-seq and miRNA-seq.The successful candidate will have a B.S. degree in computational biology, computer sciences, bioinformatics, or related disciplines; he/she must be proficient in Python and R and familiar with bash/Linux command-line, cloud cluster computing, and database management, and possess programming skills.The hourly rate range for this position is $24.23- $30.32. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  Minimum Education: Associate’s degree, Specialized/technical training, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Working knowledge of laboratory equipment and research protocols. Knowledge of computer analysis techniques and ability to provide routine analysis and interpretation of research data.