Research Administrator Jobs

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new multispecialty practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. Assist the office with all other clerical duties. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure, and work efficiently in a team environment This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:ClericalHas thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems.Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols.Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity.Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing.Provides phone coverage as needed.Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer ServiceUtilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner.Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative.Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.Adheres to policies aimed to protect patient confidentiality.Teamwork/CollaborationDemonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.Possesses ability to work independently and in a team setting.Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.Is involved with and keeps abreast of changes within the USC healthcare system.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s Degree Bachelor’s Degree or equivalent work experience in customer service and/or medical office.Pref 1 year Experience in acute care or ambulatory care setting preferred. *Entry level acceptedPref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref In depth knowledge of major insurance plans and types of coverage provided, including government health programs.Pref Bilingual is highly desirable preferably in Mandarin or Spanish.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Culinary – Floater positions throughout our Retail, Residential, Full-Service Dining, and Fast Food venues.This position will work at multiple locations as needed and will not have a set schedule.The Opportunity:Are you passionate about serving quality food and providing exceptional customer service? Are you eager to construct award-winning meals? Join us! The Culinary Specialist will have the opportunity to prepare food for our guests, utilizing fresh, locally sourced ingredients. You will ensure that our high standards of excellence are maintained throughout our kitchens, keeping our inventories and facilities clean, organized and up-to-date. As a member of our team, you will take pride in exceeding the expectations of all of our customers and keeping the Trojan spirit alive!The Accountabilities:Prepare food items according to the recipe or instructions provided by the Chef. Adhere to proper knife handling procedures.Provide customer services to faculty, staff, students, and guests.Assist the Chef by working in other areas of the kitchen as assigned.Maintain inventories.Maintain cleanliness of facilities.Maintain kitchen sanitation program. Comply with standard food handling and sanitation procedures.Adhere to department service standards and to all health, safety and University rules and regulations.Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Minimum Education: High School degree not requiredMinimum Experience: 1 yearMinimum Field of Expertise:Must successfully complete the culinary skills test administered by the Executive Chef.Knowledge of all kitchen equipment, small or large scale.Knowledge of both restaurant and banquet style cooking.Demonstrated customer service experience.Experience working in a fast paced working environment.Ability to effectively communicate in English.Knowledge of food handling and sanitation procedures.Ability to operate all equipment listed in Specialized Equipment (below).Ability to lift a minimum of 30 pounds.Valid California Driver’s License may be requiredIn addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.                          What We Prefer:High School DiplomaCulinary School Diploma2 years of experience in a restaurant, hotel, or high-volume banquet and catering environmentAbility to oversee student, temporary, and/or resource workersThe Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education:
Less than high school

Minimum Experience:
1 year

Minimum Skills:
Must successfully complete the culinary skills test administered by the Executive Chef.
Knowledge of all kitchen equipment, small or large scale.
Knowledge of both restaurant and banquet style cooking.
Demonstrated customer service experience.
Experience working in a fast paced working environment.
Ability to effectively communicate in English.
Knowledge of food handling and sanitation procedures.
Ability to operate all equipment listed in Specialized Equipment (below).
Ability to lift a minimum of 30 pounds.

Preferred Education:
Specialized/technical training
High school or equivalent

Preferred Experience:
2 years in a restaurant/hotel/high volume banquet and catering operation.

Preferred Skills:
Culinary School diploma.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Prep Cook (Food Production Helper) positions to join our rapidly growing team.The Opportunity:As a Food Production Helper, you will have the opportunity to make a significant impact on the quality of food produced in our kitchen as well as the overall service extended to students, faculty, staff, and visitors on a daily basis. You will be responsible for supporting our kitchen with basic food and beverage preparation services, and assembling meals for our customers. Our team will depend on you to help maintain our warm, welcoming, and collaborative environment for both our guests and our team members. We take pride in providing exceptional cuisine and memorable customer service, and so should you!The Accountabilities:Provide basic food and beverage preparation service.Assemble and package food and beverage products.Stock and maintain all supplies, food items, and utensils.Maintain cleanliness of facilities. Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures. Adhere to department service standards and to all health, safety and University rules and regulations.Provide customer services to faculty, staff, students, and guests.Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Education: High School Diploma not required.Experience: 1 year.Expertise:Must have valid California Food Handler Card or obtain card within first 30 days of hire.Knowledge of food handling and sanitation procedures.Demonstrated customer service experience.Experience working in a fast-paced kitchen environment.Ability to effectively communicate in English.Ability to lift a minimum of 30 pounds.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.What We Prefer:High School Diploma.Specialized or technical training.2 years of experience in a restaurant or high-volume banquet and catering operation.Ability to oversee student and/or temporary workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perksThis support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: Less than high school
Minimum Experience: 1 year
Minimum Field of Expertise: Knowledge of food handling and sanitation procedures. Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to operate all equipment listed in Specialized Equipment (below). Ability to effectively communicate in English. Ability to lift a minimum of 30 pounds. Valid California Driver’s License may be required.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Line Cook (Culinary Specialist) positions to join our rapidly growing team.The Opportunity:Are you passionate about serving quality food and providing exceptional customer service? Are you eager to construct award-winning meals? Join us! The Culinary Specialist will have the opportunity to prepare food for our guests, utilizing fresh, locally sourced ingredients. You will ensure that our high standards of excellence are maintained throughout our kitchens, keeping our inventories and facilities clean, organized and up-to-date. As a member of our team, you will take pride in exceeding the expectations of all of our customers and keeping the Trojan spirit alive!The Accountabilities:Provide customer services to faculty, staff, students, and guests.Prepare food items according to the recipe or instructions provided by the Chef. Adhere to proper knife handling procedures.Assist the Chef by working in other areas of the kitchen as assigned.Maintain inventories.Maintain cleanliness of facilities.Maintain kitchen sanitation program. Comply with standard food handling and sanitation procedures.Adhere to department service standards and to all health, safety and University rules and regulations.Attend and participate in meetings as required.Report to station, ready to work at the time work assignment is scheduled to begin.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Minimum Education: High School degree not requiredMinimum Experience: 1 yearMinimum Field of Expertise:Must successfully complete the culinary skills test administered by the Executive Chef. Knowledge of all kitchen equipment, small or large scale.Knowledge of both restaurant and banquet style cooking.Demonstrated customer service experience.Experience working in a fast paced working environment.Ability to effectively communicate in English. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.What We Prefer:Preferred Education: High School or equivalent. Specialized/technical training.Preferred Experience: 2 years.Preferred Field of Expertise: Culinary School diploma. Two years in a restaurant/hotel/high volume banquet and catering operation.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: Less than high school
Minimum Experience: 1 year
Minimum Field of Expertise: Must successfully complete the culinary skills test administered by the Executive Chef. Knowledge of all kitchen equipment, small or large scale. Knowledge of both restaurant and banquet style cooking. Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.We are seeking to build a pool of candidates for future Line Cook II (Culinary Specialist II) positions to join our rapidly growing team.The Opportunity:Are you passionate about serving quality food and providing exceptional customer service? Are you eager to construct award-winning meals? Join us! The Culinary Specialist II will have the opportunity to prepare food for our guests, utilizing fresh, locally sourced ingredients. You will ensure that our high standards of excellence are maintained throughout our kitchens, keeping our inventories and facilities clean, organized, and up-to-date. As a member of our team, you will take pride in exceeding the expectations of all of our customers and keeping the Trojan spirit alive!The Accountabilities:Provide customer services to faculty, staff, students, and guests. Ensure the highest level of customer satisfaction without unnecessarily referring customer to other staff members. Maintain friendly, helpful demeanor. Provide timely options for customers with specialty diets or dietary restrictions.Measure, cut, and mix ingredients according to recipes, and/or direction from unit chef/manager. Cook and prepare food according to chef/managers direction to specific quality, quantity, appearance, and temperature.Ensure all food goods are utilized to maximum yield, reduces waste, spoilage, and pilferage.Prepare food items for a la carte and special events food goods according to the recipe or instructions provided by the unit chef/managers. Ensure compliance and consistency with product, menu, and recipe specifications and on time production standards. Prepare high quality soups, sauces, salads, appetizers, dressings, stews, and desserts, including meat, game, seafood, poultry, starches, sauces, and vegetables daily for meal and service production in a timely manner.Adhere to the kitchen sanitation program. Comply with standard food handling and sanitation procedures. Complete temperature and cooling logs as directed. Ensure work/cooking space is neat, orderly, and left in a clean and sanitized manner.Maintain working knowledge of classical and modern cooking techniques including but not limited to grill, fry, broil, roast, poach, blanch, and bake. Learn and execute new techniques applied to batch, prep, and a la carte menu items.Adhere to department service, health, and sanitation standards, safety and university rules and regulations. Store all food goods in approved containers that are wrapped, dated and labeled (where applicable) and store equipment in proper place.Maintain cleanliness and organization of facilities, kitchen common areas, stations, tools, kitchen small wares, and cooking equipment. Ensure proper use of kitchen small wares and cooking equipment, including proper knife handling and sharpening procedures. Maintain personal and professional tools in adherence with policies and procedures. Report any maintenance issue to the unit chef/manager.Provide guidance and direction to culinary and kitchen staff.Attend all required culinary trainings.Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.The Qualifiers:Minimum Education: Specialized or technical training.Minimum Experience: 3 years.Minimum Field of Expertise:Culinary School Certificate or Diploma from a Culinary Arts and Management nationally accredited school.Knowledge of all kitchen equipment, small or large scale.Knowledge of both restaurant and catering/special event cooking.Demonstrated customer service experience.Experience in a fast-paced kitchen environment.Knowledge of classical cooking techniques and modern cookery.Ability to effectively communicate in English.Knowledge of standard food handling and sanitation procedures.Ability to lift up to 50 lbs.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.                          What We Prefer:Preferred Education: High School Diploma. Associate’s Degree from a Culinary Arts and Management school.Preferred Experience: 4 years of experience in a restaurant, hotel, or high-volume banquet and catering environment.Preferred Field of Expertise: Ability to oversee student, temporary, and/or resource workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $27.22. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: Specialized/technical training, Less than high school
Minimum Experience: 3 years
Minimum Field of Expertise: Culinary School Certificate/Diploma from a culinary arts and management nationally accredited school. Three years experience must include at least six months of prior experience as a USC Culinary Specialist or equivalent culinary experience in an external full service restaurant operation. Must successfully complete the culinary skills test administered by the Executive Chef. Knowledge of all kitchen equipment, small or large scale. Knowledge of both restaurant and catering/special event cooking. Demonstrated customer service experience. Experience working in a fast paced working environment. Knowledge of classical cooking techniques and modern cookery. Ability to effectively communicate in English.

USC Online  is seeking a Marketing Coordinator to coordinate day-to-day marketing operations for online graduate degree programs. This role requires excellent communication skills, analytical skills, strong social media skills, attention to detail and demonstrated ability to understand market segments and targeting. Experience using a CRM, marketing automation software, social media monitoring software and proficiency in Adobe Suite are highly desired, but not required. Additionally, the successful candidate will also demonstrate the ability to problem solve and think critically, and also be able to adjust to a rapidly changing environment. USC Online is a center of excellence in online education, with the goal of providing operational capacity to schools in market research, online strategy, program marketing, enrollment and admissions. As we build the team we are looking for collaborative individuals comfortable in a start-up environment and dedicated to producing the highest quality work.Job Accountabilities:Administer day-to-day marketing support for USC Online.Administer department marketing calendar. Monitors schedules, production and other details to ensure timely completion and quality control of marketing activities.Provide support with email campaigns.Build out and monitor advertising campaigns and schedules. Research new vendors. Provide support on posting and updating content on the website.Update branded documents and presentations as needed; maintains branding and graphic identity guidelines.Coordinate work with contracted vendors, such as graphic designers, photographers, advertising representatives, etc., as assigned, and ensure the timely delivery of goods and/or services.Research and develop content for social media channels, news pages, emails, advertisements, press releases, announcements, etc, as assigned.Assist with communications to potential and existing students.Gather and analyze information. Prepare reports and/or other documentation for management review. Analyze, monitor, and evaluate marketing efforts for effectiveness.Assist with special projects, new program launches and administrative tasks, as needed.Qualifications:Bachelor’s degree or an equivalent combination of education, training and experience. Minimum of 2 years of experience. Excellent analytical, written and communication skills are required.Ability to work in a fast-paced environment.Ability to make administrative and procedural decisions and judgments.Software knowledge: Marketing automation software, Salesforce, social media scheduling and monitoring software, WordPress, Google Analytics, MS Suite; Adobe Suite proficiencyThe hourly rate for this position ranges from $26.96 to $30.78. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Requirements:
Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Marketing, publications, public relations, business administration, communication, advertising or related field experience. Knowledge of the principles and practices of marketing. Demonstrated verbal and written communication skills.

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.The Ophthalmology Clinic Manager is accountable for the quality of patient care, efficiency of operations, and human resources management for the ophthalmology clinic. Patient care services are carried out in partnership with administration, other departments, and medical staff. The Clinic Manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. The Clinic Manager will manage and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions.Essential Duties:Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all administrative and clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.Oversees department charge bundling and billing submission. Implements and enforces billing protocols to ensure compliance. Educates clinical staff and administrative staff on billing procedures to ensure compliance.Oversees activities of quality assurance programs for patient care provided by unit.Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.Administers the department budget. Provides financial overall budget development and planning. Authorizes expenditures, monitors account reconciliation and status to ensure compliance with fiscal guidelines and regulations. Prepares financial reports as required. Analyzes data for trends and/or conclusions and presents results and recommendations to department chair/director.Works in conjunction with the IT department in regards to information systems, including system design, implementation, maintenance, and updates. Reports and assists in the resolution of system issues.Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.Acts as a liaison between the hospital and the department to facilitate administrative activities and communication.Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.Advise department and hospital committees with implementation of new programs and ongoing initiatives. Coordinates paperwork to University for approval and implementation.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq Bachelor’s Degree Degree in a Related fieldCombined experience/education as substitute for Bachelor’s degree.Req 2 years Experience in managing people and day-to-day operations.Req 5 years Experience in acute or ambulatory setting and ophthalmology service experienceReq Strong critical and strategic thinking, analytical and planning skillsReq Proficient in computer skills, MSO and Internet use requiredReq Excellent people management skills; ability to motivate and challenge staff; good decision making skills; high frustration and ambiguity tolerance; ability to bridge the gap between administrative demands and clinical needs; high skill and experience in process improvement.Preferred Qualifications:Pref 5 years Experience as a certified ophthalmic technician (COT)Pref Certified Ophthalmic Technician (COT)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values. .We are seeking a Catering Coordinator to join our rapidly growing team.The Opportunity:Our Catering Coordinator organizes and runs day-to-day operation of the Catering To Go program. Maintains standards, systems, and procedures as they relate to a successful service proved to the USC campus community and beyond. Assists in management of staff, supports project planning and execution, maintains direct channels of communication between operators, chefs, staff, and clients.The Accountabilities:Performs various administrative duties and supports daily operation of the USC Hospitality Restaurants department and managers. Coordinates Catering To Go sales and operations. Prepares Catering To Go Banquet Event Orders (BEO’s) according to clients’ needs and orders and distributes them to the proper units for execution. Follows up with the operations, culinary, and delivery teams to troubleshoot and problem solve before the client gets affected. Maintains, updates, and tracks order changes, scheduling of delivery staff, and other elements of a successful Catering To Go service. Trains and supervises staff conducting deliveries and charges to clients’ accounts and cards. Closes out and audits Catering To Go checks and completes the billing process with finance and accounting department.Responds to inquiries or requests for information in regards to Catering To Go food and beverage orders, prices, rates, discounts, policies and procedures, etc. or refers to appropriate party, as needed. Screens and prioritizes incoming calls, determining what contacts or action is required to capture the business or for satisfactory disposition. Responds to, tracks, and shares clients’ feedback in regards to services rendered.Programs the databases and systems with the most current menu and pricing. Prepares monthly, weekly, or daily sales analysis as needed. Assists in creating flyers, brochures, and other marketing collateral. Assists with website and mobile ordering software menu updates. Ensures all prices and menus are aligned in all systems and in all print and online forms. Plans, schedules, coordinates and oversees activities of dining room staff on a daily basis and for assigned events.Provides guidance and direction to service personnel. Schedules and assigns workload. Trains food service employees. Demonstrates techniques, equipment or procedures to service personnel.Oversees the set-up and break down of venue.Ensures assigned unit meets and/or exceeds all federal and state health and safety regulations. Conveys established policies and procedures.Responds to and tracks customer requests, complaints and feedback.Oversees cash handling and performs the department’s banking functions. Tracks and reconciles budget activity and analyzes variances.Prepares regular and/or special reports for use in analyses and projections.The Qualifiers:Minimum Education: High school or equivalent.Minimum Experience: Three years.Minimum Field of Expertise: Demonstrated knowledge of catering and food service. Demonstrated ability to supervise and train employees.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate range for this position is $23.60 – $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: High school or equivalent.
Minimum Experience: Three years.
Minimum Field of Expertise: Demonstrated knowledge of catering and food service. Demonstrated ability to supervise and train employees.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse.As an integral part of the Ambulatory Care Services Float Team, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. The Ambulatory Licensed Vocational/Practice Nurse utilizes the nursing process to provide therapeutic care to varied patient populations and their families. Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication, and prescription management as directed by physician. Schedules diagnostic tests and surgeries as ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Must be highly flexible, enthusiastic, have a proactive approach, excellent interpersonal and communication skills, work efficiently under pressure and work efficiently in a team environment. Must be comfortable with computers. Must be willing to travel throughout the Keck Medicine of USC Community (on campus, satellite practices) to cover practice integrations, vacations, illnesses, holidays, and leave of absences. Hours may vary depending on assignments. Performs other duties as assigned.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Schedules diagnostic tests and surgeries as ordered by the physician as needed.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flowPerforms basic administrative duties.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Takes patient histories and vital signs and documents accordingly in the EMR.Implants an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Organizes pharmacy refill request for physician approval.Ability to work independently and in a team setting to accomplish duties in a timely manner.Triages patients in person and over the telephone.Records patient information in chart//EHR according to regulatory standards.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Vocational Nursing ProgramReq Demonstrates ability to effectively work with physicians, staff, and patients.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrate excellent customer service behavior.Req Strong interpersonal skills to handle sensitive situations and confidential informationReq Able to make decisions effectively and with appropriate stakeholder inputReq Familiarity with word processing, Microsoft Outlook, Cerner, and navigate the intranetPreferred Qualifications:Pref 2 years Experience in a surgical care, acute care or ambulatory care setting.Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $29.00 – $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.